All reviews

Rating Breakdown

  • 5
    95% (4,317 ratings)
  • 4
    3% (120 ratings)
  • 3
    1% (26 ratings)
  • 2
    0% (21 ratings)
  • 1
    2% (80 ratings)
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5 / 5 Share

July 18, 2023

I would recommend GemPages Page Builder to anyone who needs to create a page(s) that you can design to help with conversions. The options are many, to many for me but their support is there quickly to help non techie people like me navigate.

Using app

10 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your review and recommendation! Happy to hear that GemPages provided you the customisation options that you were looking for! Everything is looking excellent! Let us know via live chat or email [email protected] if there is anything else that we can help you with!

5 / 5 Share

July 17, 2023

best page app and best customer service ever always there to help and very easy to work with ()()()()()()

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 17, 2023

Gempage's customer service is a huge reason I love Gempage. They will not only solve Gempage problems for me, but also give me constructive suggestions for other problems. I recommend them.

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 16, 2023

No funciona perfecto, pero el soporte técnico es ideal, super rápido, cada que no sabes hacer algo, ellos lo solucionan por ti en un par de minutos muyy feliz con la app vale la pena <3

Using app

8 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 15, 2023

GREAT Experience! Was a quick response and helped me learn the App with ease! Would highly recommend this App to anyone !

Using app

4 days

Total reviews

1

Average rating

5.0

1 / 5 Share

July 15, 2023

After Installing I read came across the below text, that pretty much means if you don't pay every month for the life of your store you will have to revert to pre GemPages, there is a long complex coding process you have to dig through to successfully remove it, when I assume your here because you cant code (Feels Very deliberate) "Uninstalling GemPages may lead to your live pages not working properly. Some of the main reasons are missing CSS & JS files, theme changes, or core script updates from the GemPages server. If you want to revert your pages back to the original template from your Shopify theme, follow our instructions for homepages and product pages." I Jumped across to there competitors who have no problems keeping your page functional after canceling membership.

Using app

5 days

Total reviews

2

Average rating

2.5

Developer Reply

Hello Tokyo BeauX, Thank you for your feedback regarding your experience with GemPages. We would like to sincerely apologize for any misunderstanding that may have occurred. We truly value your satisfaction and want to assure you that we care about your experience. With GemPages, the benefit of Free plan and Paid plan is always guaranteed to make our customers able to experience the best way possible. We never force our customers to upgrade to Paid plans to be able to use our amazing features. We understand that there may have been some confusion regarding the uninstallation process and its impact on your pages. Our intention was to provide clear instructions to ensure a smooth transition. We apologize if this was not effectively communicated. We genuinely appreciate your business and would be more than happy to assist you further so that you can experience our product again. And if there are any challenges or difficulties you encountered while using GemPages, we are here to help resolve them. Our dedicated support team is committed to ensuring your success with our page builder. We would love the opportunity to showcase the amazing features and potential that GemPages has to offer. Our Customer Success Manager has personally reached out to you to offer the assistance also. Your satisfaction is our top priority, and we are committed to addressing any concerns you may have. Please feel free to reach out to us, and we will be glad to have you again. Thank you for your understanding, and we look forward to the possibility of helping you experience the full potential of GemPages once again. Auri | GemPages Customer Success Manager

5 / 5 Share

July 14, 2023

We had a technical problem, but were able to contact them immediately via chat. Moreover, the support was very fast and appropriate. I am very satisfied with the quality of service. As to our technical problem, it turned out that another app is an issue.

Store

LOWKEY

Using app

7 months

Total reviews

5

Average rating

5.0

5 / 5 Share

July 13, 2023

Amazing support, Anthony helped me in a few minutes with something what I struggled with whole night. Give him a raise!

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 12, 2023

Bella from customer service was incredibly quick and helpful. The product itself is easy to use and easy to learn. great job

Using app

24 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 12, 2023

I was facing issue for the product page! and Gem page's consumer support was Super quick to resolve my issues! the support executive Pauline was the best support executive i have talked to till now throughout all the apps i have used on Shopify!

Store

BLENDD

Using app

10 days

Total reviews

2

Average rating

3.0

5 / 5 Share

July 11, 2023

We have been using GemPages for over two years now and it has given us the flexibility to adapt our product pages, blog pages, landing pages and home page to our specific needs and how we have visualized them. Their technical support once an issue developed was excellent, they were helpful and stood there working for us until the problem was fixed. We can't recommend them enough if your looking for a page building tool.

Using app

Over 2 years

Total reviews

8

Average rating

4.9

Developer Reply

Your review helps us so much and we can’t thank you enough for taking the time to write it. Providing an enthusiastic service to our clients is very important to us, so to know we’re coming through is a big win! All the best.

5 / 5 Share

July 10, 2023

Very useful and intuitive app, I've tried other page builders but this in my opinion is the best, also great support, helpful and solved me a quite important problem, thanks Daniel!

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 7, 2023

Honestly, I couldn't be more impressed by this piece of software. It's so easy to make any idea come to life, and to create a website look-and-feel that rivals some of the most expensive themes. Also, the customer service is so responsive (thank you Morgen!) and super friendly. I'd recommend GemPages to anyone looking to build a Shopify store!

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

We're proud to assist with your business. Glad to hear that Morgen was there to help you get familar with GemPages. If there is anything more we can do to assist, please do let us know via live chat or email [email protected]. Thank you very much!

5 / 5 Share

July 7, 2023

Its intuitive interface, extensive customization options, seamless integration, and exceptional customer support make it a standout choice in the market. Give it a try, and you won't be disappointed!

Using app

About 2 months

Total reviews

2

Average rating

3.5

5 / 5 Share

July 6, 2023

Very Good Customer Support! The person assigned help solve the issues that I have. Thank you so much!

Store

My Store

Using app

10 months

5 / 5 Share

July 5, 2023

Amazing. This app is a game-changer. Support is the best I've ever experienced, answering all of my questions and helping me to build my page. 11/10

Store

Aveari

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 4, 2023

O melhor aplicativo para criar um landingpage! Eu me suprendi com a qualidade de atendimento e rapidez

Using app

3 months

Total reviews

2

Average rating

5.0

1 / 5 Share

Aug. 16, 2023

Do NOT install this app! I uninstalled it because it constantly didn't work. The buggyness was impossible. I spent more time trying to fix issues than anything else, and now on top of everything, even though I have installed it, Gempages continue to bill me. Shopify won't do anything, as it is 'a developer issue' and my emails to this company just get ignored. If you install this app and then don't want it (which you won't because it doesn't work properly, you will be paying for it forever. Be warned.

Using app

About 1 year

Total reviews

2

Average rating

3.0

Developer Reply

Dear Kelly, We appreciate your previous positive experience with GemPages and deeply regret any frustration you've encountered recently. We're actively addressing the technical issues you've faced to enhance our platform's performance for all users. Regarding the refund, we apologize for any confusion. We did send instructions via email, and we're committed to resolving this promptly. Your feedback is invaluable, and we're working to improve our communication processes to better serve you. Please refer to our previous email for refund instructions or contact our Customer Support directly. Your satisfaction matters greatly, and we're dedicated to making this right. Sincerely, GemPages Customer Support Team

5 / 5 Share

July 4, 2023

Their support is amazing. I'd like to thank Walter from the support team who was constantly in touch for 1 full hour to get a custom change done for me! Amazing

Using app

11 months

Total reviews

9

Average rating

5.0

5 / 5 Share

July 3, 2023

Best page builder for Shopify. I've used them for several of my stores and have always had a positive experience.

Store

Butter

Using app

12 days

Total reviews

10

Average rating

4.1