All reviews

Rating Breakdown

  • 5
    94% (3,374 ratings)
  • 4
    3% (92 ratings)
  • 3
    0% (11 ratings)
  • 2
    0% (12 ratings)
  • 1
    2% (54 ratings)

Reviews with Text

  • 92% (3,266)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 27, 2026

Harry was so helpful today with all the changes i needed done in gem pages. Thank you so much Harry

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 26, 2026

The tech support here is seriously amazing! They helped me work through so many tough issues, and I’d totally tell everyone to go with them.

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 26, 2026

Very good

Store

Loby

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 26, 2026

I use Gem across all my stores and I cannot fault it! The support is always quick and effective, no being fobbed off like some Shopify app supports! The app allows you to make some really nice pages, really quick and easily and the load times are pretty good. Would recombed this for website!

Store

CELLER8

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello CELLER8, Thank you so much for your thoughtful feedback and for trusting GemPages across multiple stores. It is wonderful to hear that the app has been helping you create pages quickly and efficiently while keeping load times solid. We are also very happy to know that our support team has been able to assist you promptly whenever needed. If you ever have any questions or need a hand with anything in the future, please just let us know. We will gladly assist whenever you need support. Cindy GemPages Customer Support Supervisor

5 / 5 Share

Feb. 25, 2026

The support team are fantastic and easy to communicate with.Dzung solved the issue i had and made the experience easy.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 25, 2026

I used GemPages to build out my entire website so that it looked exactly the way I wanted it to (the native Shopify builder is SO limited!). I just realized today that there was an issue with the Search function on all of my GemPages-built pages. I contacted support through the live chat function and was connected with a support person within 5 minutes. Tony was extremely helpful and expedited my issue to technical support. In under 30 minutes, they not only solved my issue, but included screenshots showing me exactly what they did to rectify it - amazing! This type of customer support is why I chose GemPages in the first place and I am SO happy I did! It's such a huge relief to be able to connect with a support team and get issues fixed in a timely manner when they arise. Highly recommend!

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello Superior Feline, Thank you for taking the time to share such a detailed experience. We are very glad to hear that GemPages helped you build your site exactly the way you envisioned and that our support team could resolve the search issue quickly. Tony will certainly appreciate your kind words, and we are happy the screenshots and guidance helped clarify the solution. If you ever want help refining your pages or exploring new features, our team will be glad to assist. Justin GemPages Technical Support Leader

5 / 5 Share

Feb. 25, 2026

great app, great support

Using app

About 21 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 25, 2026

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 25, 2026

Great support

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 25, 2026

Store

NïR

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 25, 2026

I was helped very good by Ken

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 24, 2026

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 24, 2026

excelente, y el soporte siempre te responden cuando lo necesitas

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 24, 2026

excelente servicio yo me estrese por que no logre configurar una opcion que me afectaba la pagina y les escribi y me solucionaron super rapido que cracks les agradezco

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 24, 2026

Using app

About 21 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 24, 2026

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 24, 2026

the team is super supportive, especially Annie and Ethan

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 24, 2026

I've been using GemPages for close to 1y+, it is amazing. Their support is always available and super helpful with any requests or issues.

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 24, 2026

GemPages has been an essential tool for building and customizing my Shopify store. The flexibility it provides for designing product pages and landing pages is excellent. I contacted support to help configure all buttons to go directly to checkout with a default quantity of one. Jeremy from the support team was incredibly helpful, responsive, and professional. He provided clear video instructions that made the process very easy to follow. The issue was resolved quickly, and the support experience was smooth and efficient. I truly appreciate the level of assistance provided. Highly recommended for both the builder itself and the outstanding customer support.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 24, 2026

I compared many page builders and found that GemPages is the most user-friendly.

Using app

About 2 years

Total reviews

1

Average rating

5.0