All reviews

Rating Breakdown

  • 5
    95% (4,337 ratings)
  • 4
    3% (121 ratings)
  • 3
    1% (26 ratings)
  • 2
    0% (21 ratings)
  • 1
    2% (80 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 4, 2022

Always extremely helpful and quick to respond. Great team to work with and a fantastic app. Get detailed feedback on issues and turnaround time very quick.

Using app

Over 2 years

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for taking the time to provide feedback. We are so delighted that you rated our service 5 star as we strive to provide the best customer service for all our customers. Don't hesitate to reach us if we can do anything to assist! Best wishes!

5 / 5 Share

July 4, 2022

Awesome app! Really helpful for our store. We started using Gempages some weeks ago and we're really liking the interface and the user experience up to now.

Using app

13 days

Total reviews

6

Average rating

4.8

Developer Reply

Thanks so much for supporting us with a 5-star review. It's wonderful to hear that you are satisfied with what GemPages provides. We will continue to strive to make your experience even better moving forward.

5 / 5 Share

July 4, 2022

What everybody needs to draft and update their store efficiently and easily! The service is excellent and real people are always promptly available to jump in and solve your queries. Get it, you won't regret it!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for letting us know that your time with us was well-spent. Your words of encouragement are definitely a source of motivation. We'll surely pass your words along to the whole team.

5 / 5 Share

July 4, 2022

A usefull App and the Support is very good. I had a Problem and the support solved it quickly online. Thank you for your support!

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. We're always happy to give you a hand whenever you need it. Cindy | GemPages Customer Success Team

5 / 5 Share

July 4, 2022

I've used this app for over a year now and I have to say it is fantastic! If you find the Shopify website editor doesn't meet your requirements or you don't want to have to worry about coding this app is perfect for you! It's a really easy website editor which works on a block style basis but offers so much customization that you can really make your website yours. The customer service team is incredible, many times have I messaged them asking if there was any way to change one of the blocks to fit a requirement I needed or to help me with inputting some custom code and they have always fixed the issues I was having, are super nice and really quick at solving your issue. I am having to uninstall the app but that is not due to any fault from the company running this app and will recommend this app to others! They have made everything super easy for me and work very hard to keep their customers happy.

Using app

Over 1 year

Total reviews

12

Average rating

4.8

Developer Reply

We really appreciate you being a loyal customer and helping to share the word about us. Thrilled to hear that you have amazing experience with GemPages and our service! Don't hesitate to reach us if we can do anything to assist! Best wishes!

5 / 5 Share

July 4, 2022

This review is a little long but will, hopefully, be of use to those considering GemPages to assist in Shopify store design. Our 21-year-old company was recently put into a position of having to rapidly change shopping cart solutions. We quickly surveyed viable players and settled on Shopify. Once into Shopify, we realized we needed design assistance. Before dropping untold thousands of dollars on a coding shop, we explored available apps to see if we could duplicate the existing site, but in a Shopify environment, in-house. It is there we found GemPages, and what a joy it has been. Seriously. Having decades of experience in man-machine interface design, I can say that this app is one of the most intuitive and well thought out pieces of design software I have experienced. Literally every page-design feature needed to accurately externalize what you envision in your head is provided for in this application. Precise element placement, color control, great imagery reproduction, impressive typography oversight, and on and on. In addition to the ability to adjust different features... is the *manner* in which you can adjust features. For instance, pick at an element border, then slide, and you can adjust margins (or you can make the adjustments numerically). As I said, intuitive. The application is, for the most part, laid out in an easy-to-understand manner. You might have to search for different settings, but they are there. The documentation is well written and covers most of the features and capabilities. Perhaps most compelling has been the Tech Support. This has been a Master Class on how to take care of customers. *Everyone* with whom I have had interactions using the real-time chat feature of the app, regardless of the time of day or night, has been polite, knowledgeable about the product, quick to say, "I don't know, but will find the answer," and very sociable. In order of appearance, to Kenny, Daniel, Mona, Mulz, Tina, Hugh, Johnathan, Bella, and most recently, Jane, you have all been tremendously helpful. I cannot thank you enough.

Using app

11 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you very much for such a dedicated feedback! We created GemPages with one purpose to ease away the pain of page-building and to make this process easier and fun for all Shopify merchants. Therefore, your trust and confidence in us are our most valuable assets and concrete proof of the customer satisfaction that we can deliver. On top of that, our human factor - the people of GemPages - play a key role in delivering the page-building solution to the people in need. Each of our agents is and always be a trusted companion throughout your journey with GemPages. All of us, too, found our joy and honor in delivering the best experience to our loyal customers like you! On behalf of the team, thank you very much for choosing us and being a valued customer. We couldn't do it without you! Nathan | Customer Success Team GemPages

5 / 5 Share

July 3, 2022

Good app for making product pages and such and support is helpful as well would recommend this app..

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking your time to leave us this review! Glad to hear that GemPages was helpful to create your pages. Don't hesitate to let us know if there is anything more we can do to help. We're always happy to assist!

5 / 5 Share

July 2, 2022

Love this app. customer service is superb! I don't need to wait a long time for assistance just send them a chat and wait for a few minutes help will be there.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Glad to know that your time and effort spent with us was worthwhile. Nothing could make us happier. Contact us via live chat or email to [email protected] if you have any other concerns. Our professional customer services is always here to help.

5 / 5 Share

July 1, 2022

One of the best Shopify apps we have tested and used (and our agency has tested hundreds)! Amazing support, easy-to-use app and frequent improvements!

Store

GoVacay

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. We're always happy to give you a hand whenever you need it. Best wishes!

5 / 5 Share

July 1, 2022

Tony from GemPages was amazing at helping out with an error we were having. The technical team was super fast at resolving the problem. So far it's been great working with GemPages and to see how reliable they are in making sure that everything is in working order. Thanks team!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

We're proud to assist with your business. Glad to hear that Tony was there to help you get familar with GemPages. I'll surely pass your kind words onto him. Don't hesitate to reach us if we can do anything to assist! Best wishes! Cindy | Customer Success Team GemPages

5 / 5 Share

June 30, 2022

the best app for shopify pages!, Also i got lot of help from gempages team help me to edit code and make the changes i want exactly as i wanted. Thanks and Appreciate your all workers in gempages. From -IDENTITY-

Using app

Over 1 year

Total reviews

5

Average rating

4.2

Developer Reply

We're so happy to hear that you and your team find GemPages helpful to your projects. They're amazing! If there is anything more we can help, please do let us know. We're always happy to give you a hand!

5 / 5 Share

June 30, 2022

I love this app. Im in my forties, so coding is my idea of hell! But a beautiful website is really important to me, this app has made it so easy, just needed to play around for a while at the start. But the templates are amazing. I get compliments on my website all the time. Between gempages and canva, you can save thousands and have a professional looking website. The help is amazing too, I often cant work out the little stuff and bella will get back to me within minutes and send a video, which makes it easy for a dinosaur like me! Worth the money

Using app

About 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Wow! We are thrilled that you are enjoying the app and that you found it easy to use! It's looking awesome! We really appreciate your business. Please let us know what we can do for you in the future. Happy Selling!

5 / 5 Share

June 30, 2022

We've been using this app for a while now and are pretty much happy with it. The one thing that does stand out is the customer support for this app. They are very quick and try their best to help customers out. Unlike other apps/plugins companies where you have to email them and wait for days for a reply, Gempages has a live chat support that replies back instantly.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to provide feedback. We are so delighted that you rated our service 5 star as we strive to provide the best customer service for all our customers. Contact us via live chat (Business and Advanced plan) or email to [email protected] if you have any other concerns. Our professional customer services is always here to help. Best wishes!

5 / 5 Share

June 29, 2022

Buen app para personalizar paginas, hay varias cosilla en las que pueden mejorar. Pero si sabes ocupar estilos y algo de programación puedes crear fantásticas landingpage.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for this stunning review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime! Happy Selling!

5 / 5 Share

June 29, 2022

Christiana from GemPages was amazing, quick and fast service. Thanks so much for the help! She was very easy to work with.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

We were delighted to get your review! It really put a big smile on our faces. Happy to hear that our support agent ( Christiana) accompanied you throughout your entire experience with GemPages. If there is anything more we can do to assist, please do let us know via live chat (on Business & Advanced plan) or email address [email protected].

5 / 5 Share

June 29, 2022

Great App, with a lot of customizables and features. Customer service and suppoer is amazing. Always happy to help and are very detailed in their answers (video tutorial and screenshots. fast replies).

Store

ineshi

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

We're so happy to hear that you and your team find GemPages helpful to your projects. They're amazing! If there is anything more we can help, please do let us know. We're always happy to give you a hand! Cindy | Customer Success Team GemPages

5 / 5 Share

June 29, 2022

The application is great, the most important thing is the good after-sales service. Every time they encounter a problem, they will solve it as soon as possible

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you very much for sharing your experience! Happy to hear that you received 5-star service from our customer support team! If there is anything more we can do to assist, please do let us know via live chat or email [email protected]. Thank you very much!

5 / 5 Share

June 29, 2022

The support is simply top notch! Response time is fast and they are willing to help with any issue you might be experiencing.

Using app

3 months

Total reviews

4

Average rating

5.0

Developer Reply

Your review helps us so much and we can’t thank you enough for taking the time to write it. Providing an enthusiastic service to our clients is very important to us, so to know we’re coming through is a big win! All the best!

5 / 5 Share

June 27, 2022

I used Gempage when I built my website 2 yrs ago, and now, I decided to add another product. Software is user friendly. Gempage customer service has been so helpful and competent. The best Shopify app. Thanks

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Our team thrilled to receive such great rating. Happy to hear that you enjoy the app. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime. Best wishes! Cindy | Customer Success Team GemPages

5 / 5 Share

June 26, 2022

I built a whole custom website for my brand in about a week with gempages. Really easy to use (I'm a designer, not technical!) Easy to format and space. Amazing features and tools. And best of all the customer support is super fast and they could not be nicer or more helpful - they even made custom videos for me to show me how to do stuff... highly recommend.

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Wow! Thank you so much for this great 5-star review. Thrilled to hear that you have amazing experience with GemPages and our service! We really appreciate you being a loyal customer and helping to share the word about us. If there is anything more we can help, please do let us know. We're always happy to give you a hand!