All reviews

Rating Breakdown

  • 5
    123% (118 ratings)
  • 4
    3% (3 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (1 ratings)
  • 1
    5% (5 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 11, 2020

We've been using this app for a long time. It's exactly what we need for our online stores. The support gives a quick response, recommended.

Store

DIVAIN

Using app

Almost 3 years

Total reviews

10

Average rating

5.0

5 / 5 Share

Dec. 31, 2019

We have installed this app on our two stores one serving the UK and Europe one the USA, I can say that the level of support from Spice Gems has been outstanding. I detailed what we required and they have installed and customised their app on both our stores giving us exactly what we wanted. We use the Debut theme with Spotifys multi currency and Spice Gems even installed a snippet so our UK and Europe store automatically displays the correct currency depending on the customers location. 5 stars service and support.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 16, 2019

Incredibly helpful guys who truly "go the extra mile". Rare to see this kind of support – and especially for this price range.

Using app

Over 4 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 9, 2019

SpiceGems support is super fast and detailed. I am satisfied in every sense. I recommend everyone to work with them!

Using app

About 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 10, 2022

Spice Gems has always been super responsive with any support ticket or email I send them and their app works perfectly. We use a couple of their apps and their customer support is second to none. 100% Recommend!

Store

HairMax

Using app

About 5 years

Total reviews

14

Average rating

4.4

5 / 5 Share

Nov. 14, 2019

Easy setup and working well on two high volume sites. Support has been fast and efficient throughout as well.

Using app

About 4 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 11, 2019

Easy to use and efficient support team. Useful when you have different stores because of language/geography.

Using app

Almost 3 years

Total reviews

11

Average rating

5.0

5 / 5 Share

Oct. 18, 2019

Have received ongoing first class support in getting our pop up customised to match the look and feel of our website. Excited to launch this. Thank you! UPDATE: Harshita and team are always so fast to respond to any queries I have and go above and beyond.

Store

Piyama

Using app

28 days

Total reviews

14

Average rating

5.0

5 / 5 Share

Sept. 11, 2019

Support and service on every interaction has been thorough, quick and friendly and most often a few options presented when I was deciding how best to handle some diff stores for unique geo regions. First class support from Vivek - thank you!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 9, 2019

The support team was very helpful and quickly helped us customize the look of the pop-up box so we are now able to offer a better experience to visitors coming to our site from other countries.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 27, 2019

Great customer service, went above and beyond helping me customise the colours. The app itself is doing exactly what I needed. Thanks guys

Using app

5 days

Total reviews

3

Average rating

5.0

4 / 5 Share

Aug. 14, 2019

It's a pretty basic app, but it has been working well so far. Support was fast when needed so we are happy with the set up.

Store

kencko

Using app

8 days

Total reviews

2

Average rating

4.5

5 / 5 Share

July 18, 2019

Only been using this app for a few days but the service is AMAZING! Highly recommend!!!!! Big thx to Shiv for getting us set up

Using app

Over 1 year

Total reviews

3

Average rating

4.0

5 / 5 Share

July 10, 2019

Great App. Helped us to solve our problems with traffic from different countries on different sites. But it can become even greater :) Would be good to have an opportunity to write Pop Up Message on different languages for different countries.

Using app

About 2 months

Total reviews

2

Average rating

5.0

1 / 5 Share

June 26, 2019

I had this running on 3 different sites and I thought it was good until the problems starting happening. The reason I left a 1 star, absolutely no way to chat or get help besides sending an email.

Using app

About 1 hour

Total reviews

2

Average rating

3.0

Developer Reply

Hello Charles, Thank you for sharing your feedback. I am sorry to see that you had trouble with the app. I checked with my support team and we responded to your query within 12 hours of receiving it. We received the query at 1:03 AM IST and responded to it at 12:05 PM IST Pls note that we are based in India and there might be a slight delay in communication due to the time zone difference. We currently offer email support and try our best to resolve all the queries quickly and efficiently. If you plan to reinstall the app, simply reach out to us and we will make sure that it works for you. Regards, Ankit Co-Founder, SpiceGems

5 / 5 Share

June 17, 2019

Great App and on top of that excellent support. Highly recommended for stores with multi-geo locations.

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

June 10, 2019

Support is quick to respond and very helpful! I've been using them for 6+ months now and have had a great experience.

Store

Carets

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 31, 2019

Amazing app, their support team is EVEN better! Outstanding and definitely recommended. Has helped with my conversions immensely

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

May 24, 2019

Perfect app. Needed custom styling done to my pop up, completed free of charge with a less than 12hr turn around

Using app

1 day

Total reviews

3

Average rating

5.0

5 / 5 Share

May 13, 2019

Happy with the app and great customer service. Very responsive to my question about changing the design.

Using app

Almost 2 years

Total reviews

6

Average rating

5.0