All reviews

Rating Breakdown

  • 5
    92% (46 ratings)
  • 4
    2% (1 ratings)
  • 3
    2% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    4% (2 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 10, 2023

Aplicació molt útil i senzilla. Servei tècnic post venta molt ràpid i comunicatiu.

Using app

--

Total reviews

9

Average rating

5.0

5 / 5 Share

Jan. 6, 2023

I've been using this for over 2yrs, and it works very well, I like the ability to create custom forms for different products. Customer service helpful, as I wanted to create the button to look the same as other buttons on my site, was done within 24hrs.

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 30, 2022

Excellent customer service.

Using app

Over 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 23, 2022

I really like how we can create custom quote forms for different products. This is HUGE for us! And their customer service is fantastic. They quickly got back to me and made a couple of cosmetic customizations that look really good. Highly recommend this app!

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

March 24, 2022

We use this application practically since we started our online adventure. The app was almost perfect, but one detail was missing to make it what we needed to deliver a perfect experience for our customers. Adam responded super quickly to our query and Magda solved our problem very quickly. Super recommended application and service. 10/10

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 22, 2022

Magda was quick to reply and solved my issue within 1h from contact. Superior service! The form is the fastest and cleanest of 4 I have tested

Using app

About 2 months

Total reviews

7

Average rating

5.0

5 / 5 Share

March 18, 2022

Great app, works well for our B2B website. Adam was a great help with an additional feature we required.

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 15, 2022

YES. Adam is super responsive and helpful. I'm so glad I went for their app. Thank you! Only thing, I wish the form would be a little bit more easier to style but that's not a big deal as it works perfect. Pair it with "Email Parser" on Zappier and it's an incredibly useful tool.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 6, 2022

Use this application for access only for clients. Thème: Flex. We had an issue for changing some words and sentences from english to french. Modified as far as you count 1 2 3. After changement we made in our site, a new issue appears. Email and problem fixed directly. Happy to work with such company. Thanks again.

Using app

12 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 19, 2021

Best app so far, best customer support, fast form loading, and easy to configure. Customer support fixed the issues the same day and you don't have to wait for next day. Keep it up!

Using app

15 days

Total reviews

7

Average rating

4.4

5 / 5 Share

Oct. 13, 2021

Great, fast customer service. We had a little issue that I wasn't able to fix but after a quick email right from the app interface they fixed it backstage.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 11, 2021

Outstanding, fast, complete customer service! Amazing service! Oh, and the product is cool too. We got our first response the same day we launched the App. It's so easy to modify or create new forms too.

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 27, 2021

Went through a frustrating process with finding a RFQ app that worked with my Theme, FLOW. Tested out 2 before trying Gravity's, and the app basically worked immediately but needed a few tweaks to get it dialed in. Adam provided quick and helpful customer support to get everything running. Top notch customer support.

Using app

Almost 2 years

Total reviews

2

Average rating

3.0

5 / 5 Share

June 18, 2021

We are a wholesale apparel site and for custom large quantity orders use this app to collect RFQs. An easy to use and dependable app. Needed some configuration changes. Magda & Adam from the Gravity Software Team responded and resolved the same in an hour. Appreciated

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the amazing review. It's much appreciated.

5 / 5 Share

March 19, 2021

I installed this app as a Free trial. It was very easy to use and set up. I did encounter a glitch apparently our theme and the app didn't play nice, so I sent them an email, just like that they fixed the problem in no time. Communicated with us, to keep us informed, I was really impressed. Amazing, so efficient. I would highly recommend this app. I will continue using for sure after my free trial. Thanks guys.

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 18, 2021

A truly five-star app. The app is very easy to use and quite flexible to support different product designs of our store. Best of all, the support we are getting is outstanding - the support team is very responsive and resourceful. They understand our business needs well and provide quick solutions to meet our needs.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

March 11, 2021

This app works great for hiding the $0 price tag on our custom products, and allowing the customer to "request a quote". I had a couple little issues and Adam corrected them within hours. Highly recommended!!

Using app

Over 3 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Feb. 18, 2021

Works perfectly - does exactly what I need, and not a bunch of other stuff. Easy to set up custom forms, and apply to specific products. I had some issues with the look of the pop-up itself, and customer service got back to me right away, and were happy to help. Great app, really great customer support - thank you.

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 18, 2020

The app is working fine but the problem begins with Google Merchant Center blocking your Shopping Ads for violating their policy. I had to remove the app for that reason. If there was a disclaimer somewhere in the description, I wouldn't have installed it in the first place. This problem persist with all the apps that hide the prices as it is against the Google Shopping Ads policy.

Using app

10 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review. We were unaware of the problem and we are very sorry for the inconvenience caused to you. We have already added a note to the description about the problem with Google Merchant Center. It is the first time when someone mentioned the issue. Our app does exactly what is described here on the Shopify App Store. It was designed for merchants who wish to sell bespoke products and we didn’t mean to cause harm. All apps that add the "Request a Quote" available on the Shopify App Store work the same way and all of them will have the same problem. If possible please delete the review because it affects our rating and we do our best to keep the development for this app. It's not an easy software to develop and there are a number of issues that we face everyday. Especially in a situation like this one where there is nothing that we could do to make the product page containing the “Get a quote” compliant with the Google terms.

5 / 5 Share

Nov. 20, 2020

We have been blown away by the support. Magda from Gravity Software was an absolute rockstar. We needed a bit of help with the app settings and it was an effortless fix with a couple of emails to her. Very impressed and obviously the app is working like a dream. We will definitely be subscribing.

Store

Wallock

Using app

7 months

Total reviews

1

Average rating

5.0