All reviews

Rating Breakdown

  • 5
    91% (181 ratings)
  • 4
    4% (7 ratings)
  • 3
    1% (2 ratings)
  • 2
    2% (4 ratings)
  • 1
    2% (3 ratings)

Reviews with Text

  • 97% (192)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 23, 2020

Tom at Digismoothie is a fantastic guy and the Gift Box app works exactly as it should. Don't bother looking around, this app has got you covered.

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 11, 2020

I have just started using Gift Box, had a little issue with set up (my fault) and customer service were so helpful, 10/10! Issue resolved right away and app is up and running smoothly. I'm sure it will be an amazing add on for my business.

Using app

About 17 hours

Total reviews

1

Average rating

5.0

2 / 5 Share

June 25, 2020

I installed the plug in and it worked pretty well at the beginning, the design is nice, flexible, and the team very helpful, answering very quickly. We had few bugs and Lucia came up with solutions. Yet one, very randomly, could not be solve from time to time during the testing phasis. the app system is having conflicts with the existing discounts options from Shopify. It will randomly bug or not bug if setting the discounts with Shopify (which allow more options, especially the display at checkout and the eligibility). We tested it many times before launching the website officially and it happened only few times so we though it would be okay. Today was the kick off of our launch campaign and the bug became impossible to control! 4 clients on different devices were kind enough to contact us to inform us that they were unable to enter the discount code given at checkout (set on shopify back end). We noticed that those 4 clients had selected a free gift (set with the gift box app). We tried again ourselves from 7 different devices, and the bug happened to 6 of us, while picking a gift, impossible to add the discount at checkout even when matching all requirements. I warmly recommend the service from the team yet cannot afford to loose both clients and time as it happened this morning. I would be happy to re-install the app as soon as the bug will be fixed.

Using app

25 days

Total reviews

4

Average rating

4.3

Developer Reply

Hi there, Thank you so much for testing our app and your feedback. We are really sorry about your experience. 🙏 As explained in the in-app chat, a customer is not able to enter a discount code during the checkout together with a free gift. That's because the platform allows only a single discount code per order (and the one is used for a free gift). However, we have come up with a workaround so customers can enter additional discounts via the Gift Box UI. You can read more details here: https://www.notion.so/digismoothie/How-to-enable-discount-code-with-free-gift-s-7aee3efb25924aee96913e1d5d70576f Hope this info helps and maybe you will consider giving our app a second chance. Anyway, good luck in your business and happy gifting everyone 🎁, Tom

5 / 5 Share

May 27, 2020

Great Customer Service highly recommend! Needed some help with some customizations and had some functionality issues which they helped iron out easily on our site.

Using app

16 days

Total reviews

3

Average rating

5.0

5 / 5 Share

May 27, 2020

Great app, easy to set up and control. I had some issues caused by leftover code from removed apps and I was assisted with no time waiting. Best customer service from the app developers I have experienced by far! Highly recommended!

Using app

About 3 hours

Total reviews

6

Average rating

5.0

5 / 5 Share

April 24, 2020

Great app, really simple to use and looks good on site. The team are extremely helpful and very quick to assist. Will definitely be exploring the apps other capabilities!

Using app

29 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 20, 2020

Outstanding customer service from Lucia. App looks great and performs exactly how I want. Can't wait to see the results :-)

Store

fitphyt

Using app

About 2 hours

Total reviews

10

Average rating

5.0

5 / 5 Share

April 13, 2020

Really nice extension that is perfectly suited for our gift and promotion needs. Easy to set up and customize. Wonderful, immediate support from Tom that made the implementation work like a breeze. Highly recommended. Thanks for this great App!

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 7, 2020

This has been the best app experience I have had on shopify. The app was very easy to install with no coding required. I ran into a glitch and the customer support replied right away and was able to fix the issue.

Using app

1 day

Total reviews

4

Average rating

5.0

5 / 5 Share

March 4, 2020

I have tried many gifting/sampling apps that would start out fine and then ultimately crash our cart/checkout page. Gift Box is such a wonderful solution, that no only does it simplify the gifting process on-site, but it also does not affect the cart or checkout pages. The added push notification/motivation messages makes it really easy to incentivize customers to increase their cart value to reach milestones you set for them to receive bonuses for being a good customer. The team has been very helpful in answering any questions I may have and making minor adjustments and tweaks for the app to work as best as it can on our site. I highly recommend this app for anyone looking to add value to their customer's shopping experience.

Using app

15 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 17, 2019

Great app that has allowed me to run some amazing sales! Also had an issue with a function not working with my site and they fixed it immediately! Great service, great app.

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 28, 2019

Gift Box app has worked perfectly for our Black Friday promotion, we're really pleased with the service and would definitely recommend!

Store

MACK

Using app

1 day

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 27, 2019

The app is exactly what we needed. All of the features are perfect. Even the support was outstanding. When we encountered a bug critical to our site the we very responsive and fixed our issue quickly. I highly recommend working with Digismoothie.

Using app

10 days

Total reviews

4

Average rating

4.0

5 / 5 Share

Oct. 4, 2019

Great support by the team - allowed us to customise the functionality of the app to improve our website's flow

Using app

9 days

Total reviews

6

Average rating

4.8

5 / 5 Share

Aug. 15, 2019

This app is very intuitive & if you have the right gifts for your customers, it will make them buy more than ever before while gamifying the experience. The app is lean & the talented support are quick to make changes that will elevate your websites experience. Our conversion rate went from 3% to 5% within 24 hours. Making us a lot of money!!

Using app

3 days

Total reviews

6

Average rating

3.5

5 / 5 Share

May 28, 2019

A new app, but a super helpful and responsive dev team. If you need it to do something, they'll find a way.

Using app

About 1 month

Total reviews

4

Average rating

4.8

5 / 5 Share

May 12, 2019

We are using the app to offer free products to our customers once they reach certain goals while shopping. The app shows them how much more they need to buy to reach the goal, In case they reach the goal (which you set up), they get free gift which you chose in the set up. Its very easy to use, user friendly, we can also offer a free shipping or discount codes via this app. Must have if you´d like to convince your customers to buy more from you and leave with good feeling they got something back from you.

Using app

6 days

Total reviews

2

Average rating

5.0