Gift Box • Free Gift Purchase for Shopify

Gift Box • Free Gift Purchase

Drive sales with a free gift with purchase (GWP) &...
Rating
4.9
Feedback
208
Reviews
Chart
#2,346
Shopify

All reviews

5 / 5 Share
Oct. 30, 2020

This is an amazing app. The customer service is fantastic and they really go out of their way to make sure everything is working properly. Just download it, you won't be sorry!

Store Using app Total reviews Average rating
Princess & the Pea Props About 1 month 11 5.0
5 / 5 Share
Oct. 28, 2020

This app is perfect! It’s exactly what I was looking for. They also have really good customer service!!

Store Using app Total reviews Average rating
Hookain 3 days 3 5.0
5 / 5 Share
Oct. 24, 2020

We're getting crazy ROI from this app's function until we ran into a small bump with a few of our orders. When I reached out to the developers of the app, that bump became a plain road to getting that ROI again. And they did it in less 15 minutes! Thank you team for the wonderful support!

Store Using app Total reviews Average rating
Illest PH 29 days 2 5.0
5 / 5 Share
Oct. 15, 2020

This app is critical to our customer conversion funnel. It works great. The support team is amazing. A+++

Store Using app Total reviews Average rating
Beauty Ritual 3 months 3 5.0
5 / 5 Share
Sept. 16, 2020

Easy to use, customer service is quick to respond and helpful with the custom additions we needed. Looking forward to this helping our AOV increase!

Store Using app Total reviews Average rating
Arvin Goods 2 days 1 5.0
4 / 5 Share
Sept. 16, 2020

Nice app, that is very intuitive to use. It is really easy to make offers. And very nice that there is no coding involved to make it work. And exceptional support!!

Store Using app Total reviews Average rating
kintobe 2 days 3 4.7
5 / 5 Share
Sept. 15, 2020

I used this app to be able to make a gift to our customers in order to increase sales, and it worked very well also the support is the best you can find on any shopify app, totally recommended!

Store Using app Total reviews Average rating
The Box Peru 25 days 2 5.0
5 / 5 Share
Aug. 11, 2020

Great app that helped me increase my average order value right away! And great, quick customer service as well!

Store Using app Total reviews Average rating
Backspin Golf Co 9 days 1 5.0
5 / 5 Share
July 6, 2020

Have used other Gift apps, they were missing gifts on orders and very slow to load on the cart page, so people were just clicking checkout and missing the gift. This app has been easy to implement and set up, the support staff has been fantastic also. Highly recommend.

Store Using app Total reviews Average rating
1 / 5 Share
June 23, 2020

Terrible. The app missed 15% of the orders. We are in cleanup hell. We attempted to use the Gift Box app for a Fathers Day GWP promo. The app was easy to install and configure, but unfortunately that is where it ended. We tested and everything seemed fine but as soon as our site started getting busy the app began to miss orders. On the plus side, Tom was quick to provide support but our problem was not resolved and he suggested that we test other GWP apps.

Store Using app Total reviews Average rating
AVID Sportswear 11 days 3 3.3
Developer Reply

UPDATE [February 2021]: We have significantly improved the reliability of our app by using Edit Order API. So in case, the gift is missing after the order is submitted, the app will quickly edit the order and add the missing gift before it's fulfilled. It works seamlessly and to benefit of both merchants and their customers. Hi there, Thank you so much for testing our app and for your feedback. We are honestly sorry for your bad experience. 🙏 We are constantly improving our app and released a couple of optimizations since then. This issue in particular was caused by giving away a free gift that is not published on the Online Store channel. In order to retrieve the product info, we are using Shopify API which sometimes fails (or responds to slow). Basically, that's not something we could "fix" on our end but we have implemented a couple of precautions to minimize the number of failures. 🚀 Hope this info helps and you will consider giving our app a second chance. Anyway, good luck in your business and happy gifting everyone 🎁, Tom

5 / 5 Share
June 23, 2020

Great app! Does exactly what it says. And the support is just amazing, it took only a few minutes to respond and they solved a small issue that i had because we're using a special Theme. Multiple gifts for price breaks or for the same product added more than once would be great, but still. Amazing app.

Store Using app Total reviews Average rating
Rounderbum LLC 3 months 7 4.3
5 / 5 Share
June 23, 2020

Tom at Digismoothie is a fantastic guy and the Gift Box app works exactly as it should. Don't bother looking around, this app has got you covered.

Store Using app Total reviews Average rating
Moto Hero 4 days 2 5.0
5 / 5 Share
June 11, 2020

I have just started using Gift Box, had a little issue with set up (my fault) and customer service were so helpful, 10/10! Issue resolved right away and app is up and running smoothly. I'm sure it will be an amazing add on for my business.

Store Using app Total reviews Average rating
Bijou The Label About 17 hours 1 5.0
2 / 5 Share
June 25, 2020

I installed the plug in and it worked pretty well at the beginning, the design is nice, flexible, and the team very helpful, answering very quickly. We had few bugs and Lucia came up with solutions. Yet one, very randomly, could not be solve from time to time during the testing phasis. the app system is having conflicts with the existing discounts options from Shopify. It will randomly bug or not bug if setting the discounts with Shopify (which allow more options, especially the display at checkout and the eligibility). We tested it many times before launching the website officially and it happened only few times so we though it would be okay. Today was the kick off of our launch campaign and the bug became impossible to control! 4 clients on different devices were kind enough to contact us to inform us that they were unable to enter the discount code given at checkout (set on shopify back end). We noticed that those 4 clients had selected a free gift (set with the gift box app). We tried again ourselves from 7 different devices, and the bug happened to 6 of us, while picking a gift, impossible to add the discount at checkout even when matching all requirements. I warmly recommend the service from the team yet cannot afford to loose both clients and time as it happened this morning. I would be happy to re-install the app as soon as the bug will be fixed.

Store Using app Total reviews Average rating
ANOTHER_STORY 25 days 4 4.3
Developer Reply

Hi there, Thank you so much for testing our app and your feedback. We are really sorry about your experience. 🙏 As explained in the in-app chat, a customer is not able to enter a discount code during the checkout together with a free gift. That's because the platform allows only a single discount code per order (and the one is used for a free gift). However, we have come up with a workaround so customers can enter additional discounts via the Gift Box UI. You can read more details here: https://www.notion.so/digismoothie/How-to-enable-discount-code-with-free-gift-s-7aee3efb25924aee96913e1d5d70576f Hope this info helps and maybe you will consider giving our app a second chance. Anyway, good luck in your business and happy gifting everyone 🎁, Tom

5 / 5 Share
May 27, 2020

Great Customer Service highly recommend! Needed some help with some customizations and had some functionality issues which they helped iron out easily on our site.

Store Using app Total reviews Average rating
shopcharm-it 16 days 3 5.0
5 / 5 Share
May 27, 2020

Great app, easy to set up and control. I had some issues caused by leftover code from removed apps and I was assisted with no time waiting. Best customer service from the app developers I have experienced by far! Highly recommended!

Store Using app Total reviews Average rating
Colorescience UK About 3 hours 6 5.0
5 / 5 Share
April 24, 2020

Great app, really simple to use and looks good on site. The team are extremely helpful and very quick to assist. Will definitely be exploring the apps other capabilities!

Store Using app Total reviews Average rating
Lily England 29 days 2 5.0
5 / 5 Share
April 13, 2020

Really nice extension that is perfectly suited for our gift and promotion needs. Easy to set up and customize. Wonderful, immediate support from Tom that made the implementation work like a breeze. Highly recommended. Thanks for this great App!

Store Using app Total reviews Average rating
Paul Mitchell 2 days 1 5.0
5 / 5 Share
April 7, 2020

This has been the best app experience I have had on shopify. The app was very easy to install with no coding required. I ran into a glitch and the customer support replied right away and was able to fix the issue.

Store Using app Total reviews Average rating
Twisted Movement 1 day 4 5.0
5 / 5 Share
April 6, 2020

Gift Box fitted an explicit requirement for a free gifting tool where the customer could select from a number of options but didn't need coding into our pages. The app sits almost on top of the app and isn't intrusive. Great support with help provided on a Sunday when we had an issue.

Store Using app Total reviews Average rating
Josh Wood Colour 4 months 6 5.0
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