Gift Box • Free Gift Purchase
Drive sales with a free gift with purchase (GWP) &...
Rating
4.9
feedback
205
chart
#3,081
All reviews
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Sept. 16, 2020
Easy to use, customer service is quick to respond and helpful with the custom additions we needed. Looking forward to this helping our AOV increase!
Sept. 16, 2020
Nice app, that is very intuitive to use. It is really easy to make offers. And very nice that there is no coding involved to make it work. And exceptional support!!
Sept. 15, 2020
I used this app to be able to make a gift to our customers in order to increase sales, and it worked very well also the support is the best you can find on any shopify app, totally recommended!
Aug. 11, 2020
Great app that helped me increase my average order value right away! And great, quick customer service as well!
July 6, 2020
Have used other Gift apps, they were missing gifts on orders and very slow to load on the cart page, so people were just clicking checkout and missing the gift. This app has been easy to implement and set up, the support staff has been fantastic also. Highly recommend.
June 23, 2020
Terrible. The app missed 15% of the orders. We are in cleanup hell. We attempted to use the Gift Box app for a Fathers Day GWP promo. The app was easy to install and configure, but unfortunately that is where it ended. We tested and everything seemed fine but as soon as our site started getting busy the app began to miss orders. On the plus side, Tom was quick to provide support but our problem was not resolved and he suggested that we test other GWP apps.
UPDATE [February 2021]: We have significantly improved the reliability of our app by using Edit Order API. So in case, the gift is missing after the order is submitted, the app will quickly edit the order and add the missing gift before it's fulfilled. It works seamlessly and to benefit of both merchants and their customers. Hi there, Thank you so much for testing our app and for your feedback. We are honestly sorry for your bad experience. 🙏 We are constantly improving our app and released a couple of optimizations since then. This issue in particular was caused by giving away a free gift that is not published on the Online Store channel. In order to retrieve the product info, we are using Shopify API which sometimes fails (or responds to slow). Basically, that's not something we could "fix" on our end but we have implemented a couple of precautions to minimize the number of failures. 🚀 Hope this info helps and you will consider giving our app a second chance. Anyway, good luck in your business and happy gifting everyone 🎁, Tom
June 23, 2020
Great app! Does exactly what it says. And the support is just amazing, it took only a few minutes to respond and they solved a small issue that i had because we're using a special Theme. Multiple gifts for price breaks or for the same product added more than once would be great, but still. Amazing app.
June 23, 2020
Tom at Digismoothie is a fantastic guy and the Gift Box app works exactly as it should. Don't bother looking around, this app has got you covered.
June 11, 2020
I have just started using Gift Box, had a little issue with set up (my fault) and customer service were so helpful, 10/10! Issue resolved right away and app is up and running smoothly. I'm sure it will be an amazing add on for my business.
June 25, 2020
I installed the plug in and it worked pretty well at the beginning, the design is nice, flexible, and the team very helpful, answering very quickly. We had few bugs and Lucia came up with solutions. Yet one, very randomly, could not be solve from time to time during the testing phasis. the app system is having conflicts with the existing discounts options from Shopify. It will randomly bug or not bug if setting the discounts with Shopify (which allow more options, especially the display at checkout and the eligibility). We tested it many times before launching the website officially and it happened only few times so we though it would be okay. Today was the kick off of our launch campaign and the bug became impossible to control! 4 clients on different devices were kind enough to contact us to inform us that they were unable to enter the discount code given at checkout (set on shopify back end). We noticed that those 4 clients had selected a free gift (set with the gift box app). We tried again ourselves from 7 different devices, and the bug happened to 6 of us, while picking a gift, impossible to add the discount at checkout even when matching all requirements. I warmly recommend the service from the team yet cannot afford to loose both clients and time as it happened this morning. I would be happy to re-install the app as soon as the bug will be fixed.
Hi there, Thank you so much for testing our app and your feedback. We are really sorry about your experience. 🙏 As explained in the in-app chat, a customer is not able to enter a discount code during the checkout together with a free gift. That's because the platform allows only a single discount code per order (and the one is used for a free gift). However, we have come up with a workaround so customers can enter additional discounts via the Gift Box UI. You can read more details here: https://www.notion.so/digismoothie/How-to-enable-discount-code-with-free-gift-s-7aee3efb25924aee96913e1d5d70576f Hope this info helps and maybe you will consider giving our app a second chance. Anyway, good luck in your business and happy gifting everyone 🎁, Tom
May 27, 2020
Great Customer Service highly recommend! Needed some help with some customizations and had some functionality issues which they helped iron out easily on our site.
May 27, 2020
Great app, easy to set up and control. I had some issues caused by leftover code from removed apps and I was assisted with no time waiting. Best customer service from the app developers I have experienced by far! Highly recommended!
April 24, 2020
Great app, really simple to use and looks good on site. The team are extremely helpful and very quick to assist. Will definitely be exploring the apps other capabilities!
April 20, 2020
Outstanding customer service from Lucia. App looks great and performs exactly how I want. Can't wait to see the results :-)
April 13, 2020
Really nice extension that is perfectly suited for our gift and promotion needs. Easy to set up and customize. Wonderful, immediate support from Tom that made the implementation work like a breeze. Highly recommended. Thanks for this great App!
April 7, 2020
This has been the best app experience I have had on shopify. The app was very easy to install with no coding required. I ran into a glitch and the customer support replied right away and was able to fix the issue.
April 6, 2020
Gift Box fitted an explicit requirement for a free gifting tool where the customer could select from a number of options but didn't need coding into our pages. The app sits almost on top of the app and isn't intrusive. Great support with help provided on a Sunday when we had an issue.
March 4, 2020
I have tried many gifting/sampling apps that would start out fine and then ultimately crash our cart/checkout page. Gift Box is such a wonderful solution, that no only does it simplify the gifting process on-site, but it also does not affect the cart or checkout pages. The added push notification/motivation messages makes it really easy to incentivize customers to increase their cart value to reach milestones you set for them to receive bonuses for being a good customer. The team has been very helpful in answering any questions I may have and making minor adjustments and tweaks for the app to work as best as it can on our site. I highly recommend this app for anyone looking to add value to their customer's shopping experience.
Dec. 17, 2019
Great app that has allowed me to run some amazing sales! Also had an issue with a function not working with my site and they fixed it immediately! Great service, great app.