Gift Box • Free Gift Purchase
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Amazing app honestly , but their support is what got me to write this review.. We had a glitch on the GiftBox app where one of our products wasn’t adding to cart properly, and Tina jumped in straight away. She checked everything step by step, kept me updated throughout, and reassured me that if she couldn’t fix it herself, the tech team would resolve it within two hours. In the end, that wasn’t even needed, she sorted the issue herself within 20 minutes. Super responsive, calm under pressure, and genuinely committed to helping. What a legend. Thank you, Tina.
We really appreciate you taking the time to share such a detailed review! It’s great to hear that Tina was able to help you sort it out so efficiently and save you some time. We’ll definitely pass the message on to her, it’ll make her day. Please don't hesitate to reach out whenever you need a hand :)
great support
Thanks for the review. It's great to hear you had a good experience with our support team. We're here if you ever need a hand with anything else down the road :)
Easy to use, intuitive and does not impact much the store, defo worth it. Big ups to Marcela from customer care!
We really appreciate the feedback. It’s good to know the app is working smoothly and not impacting your store's performance. We'll make sure Marcela sees your shoutout as well, she'll be happy to hear it. Thanks for the support :)
Just perfect :)
"Just perfect" is exactly the energy we’re going for! It’s been awesome having you with us for over a year now. If there’s ever anything we can do to make things even better, you know where to find us :)
Great for free shipping and free gifts. Fast and helpful support team. 10/10 recommend!
Thank you so much for your lovely review! We’re delighted that the free shipping and gift features are working well for your store :)
Excelente servicio tecnico y app
Thank you for your kind review. Our team was happy to hear that you are satisfied with both the app and our technical support. Don't hesitate to reach out to us whenever you need our assistance :)
I was having an issue with the free gift I had set up propagating in fulfillment. I got on chat. It referred me to a human. They jumped on the problem and had it resolved within 30 minutes. I'm a very happy and well supported Gift Box customer. Thank you
Thank you for your review. We are glad our team could jump in and resolve the fulfillment issue so quickly for you. Our team was happy to help, and please don't hesitate to reach out to us whenever you need our assistance :)
Nice Service !
Thank you for your rating. We’re happy to hear you enjoyed our service. If you ever need any help in the future, please don't hesitate to reach out to our team :)
Great too, Costumizes well and if not, the support is super alert and great at helping out
Thank you for your kind review. Our team was happy to help! Don't hesitate to reach out to us whenever you need our assistance.
Very well done app with an amazing support team! I used every year during Christmas and it's very easy to use and increase a lot the conversion rate
We appreciate the kind words and the five-star rating. It’s fantastic to hear that Gift Box has been a reliable tool for your Christmas campaigns year after year and is successfully driving your conversion rates. Thanks for your continued support!
I had trouble at first, but only because our theme code is not optimized/proper. Juan on the support team went WAY above & beyond to get me up and running the day before Thanksgiving. Thanks, Juan!
We appreciate you sharing your positive experience, and we are pleased that Juan was able to ensure a smooth setup, particularly during the busy time leading up to Thanksgiving. Our support team is here to assist with complex theme issues, and we are glad we could help get your offers running effectively. Thank you for recognizing Juan's efforts.
Gift Box is a very clean looking and functioning app that has already improved our average sale after only a few days of use. Also their customer service is top notch. I asked to have one item changed and it was done within 15 minutes.
This is excellent news. We are very pleased to hear that Gift Box has positively impacted your average sale after just a few days. Providing a clean design and rapid support—like the 15-minute resolution you experienced—are top priorities for us. Thank you for confirming that our app is delivering both performance and service. Don't hesitate to reach out to us if you need help with anything else :)
Ran into an incompability issue with our Shopify theme (Eclipse) but it was fixed within hours, all while getting realtime updates over Live chat. Perfect service. Also the UI/UX of the plugin is very good, both for the customers and for the admin. Best and simplest Free Gift app I could find, and I tested exactly 17 of them, paid and free. Suits anyone's needs perfectly if you just need to give a free gift automatically, where Shopify's built in Buy X Get Y discount type lacks automation (requires manual action from the customer, a discount code and/or an add to cart, from the customer in order to get the gift)
Thank you for such a positive review. We appreciate you choosing Gift Box after comparing it against 17 other options. We are committed to maintaining a high-quality UI/UX for both our merchants and their customers. We are also glad that our support team was able to quickly resolve your theme incompatibility issue. We strive to be the most reliable and effective free gift solution on the market.
Everything works perfectly, used for multible years! And the team behind is always there to help with anything!
Thank you for the wonderful review and for being with us for multiple years. We’re thrilled everything works perfectly and that our team has been helpful. If anything comes up, we’re here for you :)
Great customer service !
Thank you for the review and for highlighting our customer service. We’re glad it’s been helpful—if you need anything, please reach out :)
Le support est très réactif même si un premier tri est fait par IA, un humain prend vite le relais et règle les problèmes rapidement !
Merci beaucoup pour votre avis ! Ravies que notre support soit réactif et que le passage à l’équipe humaine vous ait aidé rapidement. Si vous avez besoin de quoi que ce soit, nous sommes là pour vous aider :)
Great service, any questions (even during the weekend) they helped me with a solution.
Thank you for the great review. We’re happy we could help with your questions—even over the weekend. If anything else comes up, our team is here to help :)
App & offers were super easy to set up & very straightforward, highly recommend! The support team was very responsive & fixed our code very quickly to make things work perfectly.
Thank you for sharing your first impressions, we’re thrilled setup was easy and that our team could quickly fix the code. If you need anything as you keep exploring the app, we’re here to help anytime :)
We used this App to launch a promo! Customer service was super prompt to help up customize a feature and made set-up easy!
Great service & communication! Would highly recommend.
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