All reviews

Rating Breakdown

  • 5
    91% (175 ratings)
  • 4
    4% (7 ratings)
  • 3
    1% (2 ratings)
  • 2
    2% (4 ratings)
  • 1
    2% (3 ratings)

Reviews with Text

  • 97% (186)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 14, 2022

Simple set up and did exactly what we needed it to do - also there were a couple of things that we decided we needed to tweak and customer service were so quick and helpful in guiding us.

Using app

8 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 27, 2022

Llevamos varios meses utilizando la aplicación con éxito. Hace unos días al cambiar de tema, la app comenzó a tener algunos problemas pero les escribimos y nos ayudaron rápidamente. Gracias!

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 11, 2022

I had some trouble out of the gate getting the app to work with my theme, but the support team was able to make customizations specific for our site to get it to function.

Using app

2 days

Total reviews

3

Average rating

5.0

5 / 5 Share

July 4, 2022

Great app and customer support. I can recommend it to everyone who wants to expand the store and offer something special to customers and viewers.

Using app

Over 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

June 24, 2022

Excellent app to drive AOV. Easy to use and the team respond very quickly to any query with easy to follow responses to your questions instead of sending you to an article to read.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 2, 2022

We recommend the Gift Box app, it's a great offering for our customers and easy to use. Their support team has always been very responsive and helpful any time we have reached out to them in the past. Highly recommended.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

May 11, 2022

There are only 3 apps that can create a campaign where you give a free gift with purchase. I tried 2 other apps but they both didn't work. Giftbox is the only app perfectly worked for my site. It was so easy to setup the campaign! I am so happy with this app and will use every time I run campaign.

Using app

7 days

Total reviews

5

Average rating

5.0

2 / 5 Share

May 1, 2022

This is a great app with excellent customer service, however, there are a few issues: 1) All Paypal payments were only accepted in US$ and not in the customers local currency 2) Although there is an option to enter a regular discount code via the app pop up, most customers are used to seeing this option at checkout- when using the app this option is not available 3) Does not work with Auto discounts since the app uses draft orders

Using app

9 days

Total reviews

4

Average rating

4.0

Developer Reply

Hi there, Thank you for testing our app and for your feedback. The issues you had with the app were related to the fact that Gift Box was using Shopify’s draft orders API that comes with these restrictions. We understand that this approach is not ideal for many merchants and because of that we’re working on another method of adding free gifts to orders that won’t have any impact on your checkout currency or discounts. Stay tuned! :) Lucia, Customer Success Manager

5 / 5 Share

March 14, 2022

Used this app after a cart app I used stopped their "Free Gift". Amazing customer support - had a layout issue; was actually a cache issue on my end. All that aside, Juan the customer service rep I spoke with was great to work with and very clear each step of the way!

Using app

About 2 hours

Total reviews

8

Average rating

5.0

5 / 5 Share

March 3, 2022

Great App really, this can boost the Conversion crazily! Needed some changes in the code and the support was quick to help too! Definitely recommended. :)

Using app

2 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 1, 2022

We have used this app for a few months now. It has given us an extra $50k in sales since implementation on our site. Their customer service is very responsive and as good as it gets and the team is always eager to help. Juan was on their Chat service with me for 90 mins while we made some changes and everything was done very professionally. Great app, great company.

Using app

5 months

Total reviews

5

Average rating

3.4

5 / 5 Share

Jan. 3, 2022

I definitely recommend the Gift Box app. The support team went above and beyond to help us with any questions or issues we had. Everything is working perfectly and was very easy to setup. Best "free item" app on Shopify.

Using app

5 days

Total reviews

4

Average rating

4.0

5 / 5 Share

Nov. 12, 2021

I have been using this app for about six months and I love it. Very simple to set up and use, lots of variations for discounts and free gifts, and when I recently had a small glitch the tech team reached out to me to investigate and fix the issue right away. I am very happy with this app and their level of customer service!

Using app

6 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Nov. 1, 2021

Great app and even better customer service! We needed the widget size and placement customized for both mobile and desktop views and this was changed and implemented onto our site in less than 30 minutes from our initial outreach. Great team and product

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 26, 2021

We used this app to provide a buy 2 X item, get 1 Y item free. It worked perfectly. The best thing about this app is the support. My emails were answered extremely quickly and issues were resolved within minutes. Would highly, highly recommend!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 1, 2021

We are using this app for 3 stores and there is nothing else like it in the marketplace. It performs so well and the staff who support the app are next level. I've used hundreds of apps over the years and I can tell this team is ready and committed to support their customers succeed in ecommerce.

Store

CHIQUEL

Using app

29 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 7, 2021

Excellent - does exactly what we need it to, and it adds real value to our site. The monthly cost versus the conversions we're seeing from offering free gifts is very pleasing.

Using app

28 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 2, 2021

Amazing customer service. So quick and helpful, no problem or request was an issue. Very happy that we have found this app!

Using app

2 days

Total reviews

5

Average rating

4.4

4 / 5 Share

Sept. 1, 2021

We used this app for a discount season. It's so helpful when you have to add gifts to so much orders, it reduces errors and efficients work. It only fails sometimes when doesn't add gift in some orders, but the script could be solve it.

Store

EURO TE

Using app

About 1 month

Total reviews

7

Average rating

4.9

5 / 5 Share

Aug. 30, 2021

Amazing app that lets my customers feel valued as a customer. Super easy to use and can have multiple offers going at once. The team is also amazing and super helpful. 100000/10

Using app

About 1 month

Total reviews

6

Average rating

5.0