All reviews

Rating Breakdown

  • 5
    93% (285 ratings)
  • 4
    3% (8 ratings)
  • 3
    2% (5 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (7 ratings)
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5 / 5 Share

April 10, 2018

Zac and the whole GiftShip team have been amazing to work with in bringing what had to be this insanely complicated functionality to the Shopify community selling gifts. The Pix Applications team is VERY responsive and easy to reach whenever there's a question on functionality or just to listen to potential improvements as the app evolves. VERY happy with our experience with the GiftShip App!

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 17, 2020

So far integration with our Shopify store has been fairly seamless. There was some support needed for the initial setup but customer service was quick and easy. The shipping to multiple address feature works great.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi there! I just wanted to follow up on this, since we have since added documentation for how to hide prices on the packing slip, using Shopify's "order printer" app. As a bit of a background, apps cannot actually modify the packing slip template automatically, and furthermore, the packing slip template cannot conditionally hide or show a products price based on a "note attribute" flagging the order as a gift, since these properties are note available in the packing slip template. Order printer, however does have access to the note attribute variables, so can be used to conditionally hide the pricing based on the values selected in Giftship. If you, or anyone else reading this needs assistance with this, we're happy to help! Just drop us a line at [email protected]. Thanks!

1 / 5 Share

March 25, 2018

Most features are locked out, unless you pay the top tiered pricing. Only wanted the date picker and message which is offered in the first package, but the editing features are locked behind it. Defeating the purpose of even having them.

Using app

23 minutes

Total reviews

2

Average rating

3.0

Developer Reply

Hi there! I know that this is from quite a while ago, but since we are now able to reply to reviews, I wanted to let you know that we have made quite a number of changes to how the plans work since this was posted. On the "Basic" plan, you have full access to all features, with the exception of upsells and Google autocomplete. This means that controls for the datepicker, gift messages, and shipping to multiple addresses are fully enabled on all plans. The "Standard" plan has all features above, plus one click upsells and product upsells. The "Business" plan enables Google's address autocomplete feature. We'd be more than happy to go through this with you if you are willing to give Giftship another chance! Please feel free to reach out to us at [email protected] if you would like to get set up!

5 / 5 Share

March 25, 2018

Highly recommend this app if you need to ship multiple items to multiple locations. AppsByPix has been very responsive and helpful, as I needed a little help with setup. I very much recommend checking it out!

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 18, 2018

Father's Country Hams are cured and shipped on our family farm in Kentucky since 1840. We have had a web site for several years on different hosting sites .We tried before to add needed features to our site but they never worked as we preferred . The Giftship app with the added up-sell features is perfect for all our needs! We ship lots of gifts and the Hold Date and the ability for customers to ship to multiple address is a must have for today's customers. Our customers are pleased with how easy ,they can order gifts for family and friends and even write their own gift message. Now the ADD ONS- a real selling machine! I am shock how many customers add additional products at check out! Visit our store and see how easy and great Giftship would help your on line store. The customer support is Excellent! They installed the app and have worked with us to make sure all of the Gift ship features are performing correctly . Was surprised how quickly they would respond to my questions durning our start up process. www.fatherscountryhams.com

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

March 15, 2018

Great customer service. They are very friendly and responded to my questions very quick!

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 10, 2018

When we were building our Shopify business, we had repeated bad experiences with Shopify "experts" and other applications companies. Finally, with Apps by Pix we have found a Shopify app and business that has been genuinely helpful, concerned for our business, and mindful and caring about the quality product they are producing. We are soooo appreciative of Zac and Tim and the team at Apps by Pix for their detailed work. This app improves our business model, our customer experience, and our operations substantially!! We invested in a lot of up front work with Zac and Tim before installing the app - these guys are terrific!! They are VERY responsive whenever we have had a question or concern. We required a bit of customization on the app to fit our business model and they came through with flying colors! We would recommend this company to anyone considering the app. By the way - we checked out several of their references beforehand and got the exact same feedback!! That speaks volumes! Thank you Zac and Tim for showing us that we can partner with a development company that won't leave us high and dry!! Keep up the great work!

Using app

8 months

Total reviews

1

Average rating

5.0

3 / 5 Share

March 6, 2018

*Updated to 3 stars, spoke to Zach, who explained I had spoken with the call center. He was knowledgable and helpful. Advised email as the best way to get quick support (creates a support ticket) rather than phone. Will stick with email going forward. Will update again after app has been running. Original: So far the support stinks. Called to get phone support for a simple questions, was told I had to leave a message and someone would call me. I missed the return call, and the number they left me to call back took me to the SAME PHONE BANK, where I had to leave ANOTHER message. The woman I spoke to was snippy- "If you'll listen a moment I'll explain how this works". Let ME EXPLAIN To you- if I can't get a direct number to someone, your support is no good. Oh, and I was told several times I would be called back "At his earliest convenience". No regard for what we need. Haven't even gotten it installed yet and I'm annoyed. Bad start. I don't need a run around with snarky attitude. I would give it one star but I'm holding out for a better experience going forward.

Using app

26 days

Total reviews

2

Average rating

4.0

5 / 5 Share

Feb. 8, 2018

Great application, just what we needed and more! Efficient, friendly and professional support with a super quick turn around time. Thank you!

Using app

About 2 months

Total reviews

3

Average rating

5.0

4 / 5 Share

Feb. 8, 2018

Great app! lots of different features available for this industry. Looking forward to the update on delivery date section to block out public holidays. Customer service was spot on and always responded within reasonable timeframe.

Using app

Over 3 years

Total reviews

3

Average rating

4.3

Developer Reply

Hi there! I know that this is from a long time ago, but I wanted to follow up here in case anyone comes across this. Giftship now offers the ability to block public holidays (and has for some time now).

5 / 5 Share

Dec. 20, 2017

Giftship customer service was quick and professional reviewing the install! The app features are very useful and work well. Glad I found this app!

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 15, 2017

Awesome support and fills a vital need when you are trying to cater to a client who will purchase items to be delivered to different people. Love it!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 10, 2017

The GiftShip app has been great; streamlining the shopping experience just in time for the holidays. The Pix team's customer service is quick, thorough and truly helpful; thank you!

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 4, 2017

This is our second Holiday season with Shopify. Last season we needed a multiship feature. Heading into this Holiday season and hearing about this app, we couldn't get it installed fast enough. Giftship is a MUST HAVE for any Shopify store. Furthermore, we could not have had it ready in time if it wasn't for the tremendous customer support from the PIX team. By far one of the best customer support teams I have ever worked with...THANKS YOU GUYS!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 30, 2017

We are an early adopter of Shopify and have been waiting for this feature. This is a must have for any items that can be gifted and it is well designed. We can't say enough about Giftship support. They are very helpful and responsive. I'm guessing they are going to do very well with this app. Thanks Giftship.

Using app

5 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 22, 2017

Look no further for a gift app. Ive been looking for one to do exactly what this one does and its all in one nice package. What i like the most is now you can have people chose items in the cart to gift not just a single item like most. It also figures out the shipping according to the items selected and if you have a rule like free shipping over 50 it works the same. Also thought i had a problem with the app and turns out it was user error but their staff was a huge help getting "ME" fixed. lol. Davessweettooth.com and their customers say THANKS a million!!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 18, 2017

I used to have their app Multiship and it was so good. I switched to Giftship for some additional options it offers beyond shipping to multiple addresses. This app is amazing, so many things in one. Not only is the app great but the support is top notch. They only communicate via email but they get back to you very quickly and theyre friendly and knowledgable. I cant say enough good things about them or their apps, they thought of everything.

Using app

Over 6 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 18, 2017

Wow! This is the greatest blessing bestowed on any Shopify store dealing with multiple gift orders. This Crackerjack team has been working overdrive for months to deliver brilliantly coded app that makes it a breeze for our clients to send multiple gifts on single checkout in our store. From the shopper's perspective its simple and intuitive. Each shipment can have different products, different gift cards different shipping options. Previously used addresses can be pulled and auto-filled. New addresses practically write themselves with Google Autocomplete. Every business is different so the developers included a ton of options to configure it exactly how we need to maximize sales conversion. Our store is 100% gift service. This was a badly needed app for Shopify and we are grateful that it arrived just ahead of our holiday rush. The support we received in setting this up was superb. This is by far the most valuable app for our business. See it in action at our shop Primewines.com Fantastic app!

Using app

12 months

Total reviews

12

Average rating

5.0

5 / 5 Share

Nov. 16, 2017

We just installed this app, and were very impressed that the developer did all the heavy lifting...by correctly and immediately updating our theme. We are a brick and mortar with over 20 years experience, so we've gone through the ups and downs of e-commerce and apps. We've had terrible experiences, and then impressive experiences, such as with Pix and GiftShip. They are responsive, savvy and have created a great product that they support. They also made a few suggestions on how to optimize the app for our particular theme and shop. Thanks and we look forward to more apps from Pix.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 15, 2017

Great app that solves some big issues with Shopify store: Multi-Address shipping and gift options. Support replies quickly. Easy integration into theme/they do it for you. Might need to update your theme CSS but they're super helpful and point you in the right direction. Definitely give it a shot.

Using app

About 2 months

Total reviews

5

Average rating

4.2