Globo Mega Menu, Navigation

It was a little bit difficult to communicate with the agents but things got done with patience.

team help is very supportive and helpful and sarah helps me a lot for the issues

I don't like having to contact sales every time to change the menu width; it should be set up so we can adjust the width ourselves. The width of the first-level category should also be different from the width of the second-level category, and the width of each first-level category should be customizable. The rest of the customer service staff are very willing to help. It's just that finding someone each time takes a while.

It felt like a long process and I ended up resolving my own issue in the end but the support team was really friendly and helpful.

Have been using this app for a few weeks now. Must say "it works", yes some features are a bit hidden but thanks to a great support team i got the help i needed and have enjoyed the rest of my work.

A very good app that is easy to install and configure. The JSON import and export functionality is particularly useful. However, the mobile optimisation needs improvement. There is no option to preview the menu on mobile, only desktop. Advanced CSS changes are also not reflected in the preview, so the only way to check CSS customisations is to publish them to a draft theme.

Annie was very helpful. I look forward to seeing what this app can do.

o suporte demorou um pouco mas resolveu meu problema

We recently launched this app on our live site with its basic functionality, so it's still too early for us to fully evaluate long-term performance and results. What we can evaluate so far is the support team. During setup, we reached out several times with questions, and the Globo team was consistently responsive, helpful, and thorough in addressing our concerns. Today, I worked with Steven regarding an issue that appeared on our live site but was not present in the preview environment. He quickly identified and resolved one issue and is actively investigating a separate loading concern with his team. He has committed to following up with us as they continue their review. Based on our experience so far, the support has been excellent. We'll plan to update this review after we've had more time to use the app and explore its additional features.

Great support from Helen.

Helen was fantastic in fixing an issue for us quickly and smoothly. I don't think the app itself is amazing, but the support is.

Great app to implement a complex menu structure. It was a little bit searching in the beginning but when you understand how it all works it's easy to create your menu. I got in contact with the customer support after some problems related to the Shopify update but these were quickly solved by Sarah Nguyen and provided me good follow up. Thanks!

la ayuda super buena pero no me dio respuesta ya que indico que la app tiene una intermitencia para poder editar

Great app to use for menu but it's a bit overpriced. Thanks for your rapid help Annie.

Some technical issues but nice support staff

This Shopify mega menu app is truly great! The interface is clean and straightforward, making it easy to use. The only minor issue I encountered was that the menu didn't automatically integrate with my current store template when I tried to publish it. I quickly reached out to the online support, and the customer service agent Helen responded promptly. She quickly understood my problem and coordinated with the technical staff to follow up. They perfectly resolved the issue for me—it really saved me in a pinch!

Overall Ok, but if they had given me features to add logo for free this is the best theme.