Glow: Loyalty Points & Rewards

Thank you for your feedback! I wanted to let you know that we do offer tools to exclude specific products or entire collections from earning points. This way, you can easily manage products with tighter margins. Please feel free to reach out to our support team, and we’d be happy to assist you with the setup!

Thank you so much for the fantastic 5-star review! 🌟 We are delighted to hear that you’re happy with Glow Loyalty so far and that importing rewards from your previous program went smoothly. We designed our app with user-friendliness in mind, so it’s wonderful to hear that you’ve found it intuitive and a great fit for your website. We strive to offer a powerful, feature-rich loyalty solution at an affordable price point, and it’s incredibly rewarding to know that features like our email integration and points expiry options are resonating with merchants like you. Should you have any questions or need further assistance as you continue using our app, don't hesitate to reach out. We're here to support you every step of the way! Wishing you tremendous success with your new loyalty program! 🚀 Warm regards, Glow Loyalty Team

Wow, thank you for the outstanding 5-star review! 🌟 We are thrilled to hear that Glow Loyalty has been a valuable addition to your business, and it's incredibly rewarding to know that our team has been able to support you from day one. Our goal is to always deliver AAA+ service to our wonderful customers like you, and your kind words are a fantastic affirmation that we are achieving that. Thank you for choosing Glow Loyalty, and for the high recommendation. We are excited to continue supporting your business as it grows and thrives! Warmest regards, Glow Loyalty Team

Thank you for the good review! 🌟 We are thrilled to hear that you find Glow Loyalty to be a great app with valuable features at a reasonable price. Your kind words regarding our team's sincere handling of your requests mean the world to us. We truly believe in providing exceptional and heartfelt service to our merchants, and it’s fantastic to know that this has been reflected in your experience. Thank you for choosing Glow Loyalty and for your generous recommendation. We're here to support you every step of the way as you continue to grow your business! Warmest regards, Glow Loyalty Team

Thank you for your thoughtful 4-star review and your kind words about our customer service. We’re thrilled you've had a good experience with our team! We understand that pricing can be a concern, especially for growing businesses, and we appreciate you bringing this to our attention back in 2022. I'm excited to let you know that we've listened to our customers’ feedback, including yours, and have recently reevaluated and lowered our pricing. We are now offering more affordable plans that we hope will better accommodate businesses of all sizes, including those with more than 50 users. Thank you again for being a valued part of the Glow Loyalty community and for helping us improve with your insightful feedback. We’re here to support your continued success and hope our new pricing structure will make that journey even more enjoyable! Warmest regards, Glow Loyalty Team

Wow, thank you for the glowing 5-star review back in 2021! 🌟 We are thrilled to hear that you find Glow Loyalty the perfect fit for your company’s needs. It's wonderful that you appreciate our detailed features, our affordable pricing, and especially our customer service. Your kind words about our help system and the timely, accurate, and friendly assistance you received from our team are incredibly rewarding to hear. Our customer support team is dedicated to providing the best service possible, and your positive feedback truly validates their efforts. Thank you for choosing Glow as your partner in creating a successful loyalty program. We are honored to be a part of your company’s growth and are here to support you every step of the way! Warmest regards, Glow Loyalty Team

Wow, thank you for the outstanding 5-star review back in 2021! 🌟 We are thrilled to hear that you’ve found Glow Loyalty to be the best loyalty app for your needs. It's fantastic to know that you appreciate our VIP tiers, pricing, ease of setup, customization options, and our clean, modern design. A special shoutout to Chris, too! He's indeed a valuable member of our team. Your support means the world to us, and we’re committed to providing you with top-notch service as you grow your loyalty program. Thank you for being a fantastic part of the Glow Loyalty community! Warmest regards, Glow Loyalty Team

Thank you for the 5-star review from 2021! 🌟 We are delighted to hear that Glow Loyalty has been a valuable tool for your business, helping you build customer confidence and encourage repeat business. It's fantastic that our app has contributed positively to both your POS and online sales over the past six months. Your success is our success, and reviews like yours truly make our day. Thank you for trusting Glow Loyalty to be a part of your business growth journey. We are committed to continuing to support you in achieving even greater success in the future! Warmest regards, Glow Loyalty Team

I'm sincerely sorry to hear about the trouble you experienced with our app, and I apologize for any frustration the delayed response from our support team may have caused you. We deeply appreciate the time you took to try Glow Loyalty and to bring this issue to our attention back in 2021. I want to reassure you that since your review, we have taken significant steps to improve our customer support process. We have expanded our support team, implemented new training protocols, and enhanced our monitoring systems to ensure that all inquiries receive timely and effective responses. Our customers are incredibly important to us, and we are committed to providing the top-notch service that you deserve. I understand that this response may come after much frustration, and I would like to make things right if you are open to giving us another chance. Thank you again for your honest feedback—it has been instrumental in driving the changes that we have made. Warmest regards, Glow Loyalty Team

Thanks for reaching out. I apologize for the scare and am glad it's been resolved. It looks like you upgraded to a custom plan on July 1st with 5,000,000 active members (the highest custom plan we offer) and then downgraded to our Startup plan for $29/month on July 2nd, which, perhaps, was your intention from the beginning? If you exceed our normal pricing plans with more than 12,000 active loyalty members we offer custom plans and you can specify the number of members you'd like. In this case, when you upgraded, you selected the maximum possible value and it caused the price to be very high. There is a confirmation page where merchants have to accept the new pricing in Shopify and it usually prevents any issues but seems to have been accepted when you upgraded. We're going to lower the maximum number of loyalty members from 5M to 250k in response to your report to ensure the pricing maximum is much lower unless a business reaches out to our team and has more than 250k customers in their loyalty program. If you have any follow-up questions, please feel free to reach out to our team at [email protected] we're happy to help.