Glow: Loyalty Points & Rewards
Glow Loyalty: Reward Program App to Drive Customer Retention
Rating
4.5
feedback
102
chart
#1,866
All reviews
Rating Breakdown
Review RSS Feed
Oct. 31, 2024
This App is AMAZING! I have seen great response through using the Glow Loyalty app in my store. Customers love it and enjoy tracking their points and ultimately using their points to grab their favorite products from me. I am super excited about using an addition of Glow (PayWhirl) for my upcoming subscription option. Thank you Glow!
Oct. 10, 2024
Having tried out several Loyalty Apps, Glow is by far the best in terms of ease of set up, functionality and value for money, with all features included in their entry level 'Sprout' option for $9.99pcm (for reference, it costs $25pcm for comparable features in app programmes such as BON Loyalty who charge extra for simple but imperative things like changing branding colours on the widget!) - Also their support is fast and effective with Live Chat very responsive and super helpful. I would like to thank Sergey for all of his support to date in helping guide us to get the most out of the App. I've also just found out they have an API for helping us to automate certain things as we scale. Highly recommended for all Shopify users, whether you're just starting out and experimenting, or scaling a larger, more complex loyalty programme. I will upgrade to 5 stars when the feature for allowing customers to redeem ad-hoc points at checkout is enabled, as this is the only piece missing at the moment. Customers currently need to reach Points Milestones to create redeemable coupons, which could potentially put some people off. The ability to redeem points balance at checkout would be the icing on the cake for this App.
Sept. 22, 2024
Don't like that it's a stand-alone thing, but a bigger problem is I can't exclude some products from earning points. Like if I have a product with really small margins, I want to exclude that.
Thank you for your feedback! I wanted to let you know that we do offer tools to exclude specific products or entire collections from earning points. This way, you can easily manage products with tighter margins. Please feel free to reach out to our support team, and we’d be happy to assist you with the setup!
Aug. 19, 2024
Fantastic App with great pricing and feature set for a Bricks and Mortar\ Online combo . Ease of use is great and integration is quick and easy. Support requests and queries have been handled quickly and efficiently. Looking forward to seeing the App develop and new features integrated.
Aug. 19, 2024
Best price in town, with good quality and TOP support service. I love the app! They always help me and add features to improve my product! ❤️❤️❤️❤️
Feb. 25, 2024
Excellent app, really well thought out and flexible. They migrated our clients for us and tailored it to our needs. Excellent support! As a coffee roaster and coffeehouse, we really appreciate their pricing plans. Glow is one of the few that base it on the number of members and not the number of transactions. For anyone thinking of using Shopify's POS, choose 'member-based' plans and avoid the transaction-based plans, which most other loyalty apps use because they will count every POS sale (even just a coffee). When we added POS, it catapulted us from a free plan to one costing hundreds of dollars per month! Of the member-based loyalty apps we reviewed, Glow's app was the best, even better than the transaction-base loyalty app that wanted to charge us hundreds of dollars a month. Thank you, Glow!
Oct. 14, 2023
Cambio los textos en los ajustes de la aplicación en la sección ''traducción'' pero no se aplican. Le doy a guardar cambios, aparece que se han guardado correctamente pero no se guardan.
May 5, 2023
I just finished setting this up, but so far, I'm happy. They helped me import rewards from a previous program. The email feature and points expiry with an affordable price drew me to this app. I was also pleasantly supprised with how well the app worked on my website. For me, it is much more intuitive than other programs when on a website.
Thank you so much for the fantastic 5-star review! 🌟 We are delighted to hear that you’re happy with Glow Loyalty so far and that importing rewards from your previous program went smoothly. We designed our app with user-friendliness in mind, so it’s wonderful to hear that you’ve found it intuitive and a great fit for your website. We strive to offer a powerful, feature-rich loyalty solution at an affordable price point, and it’s incredibly rewarding to know that features like our email integration and points expiry options are resonating with merchants like you. Should you have any questions or need further assistance as you continue using our app, don't hesitate to reach out. We're here to support you every step of the way! Wishing you tremendous success with your new loyalty program! 🚀 Warm regards, Glow Loyalty Team
March 16, 2023
Glow loyalty has been amazing for my business, I highly recommend them. The team behind glow has had my back since day 1. AAA+ service. Thanks guys.
Wow, thank you for the outstanding 5-star review! 🌟 We are thrilled to hear that Glow Loyalty has been a valuable addition to your business, and it's incredibly rewarding to know that our team has been able to support you from day one. Our goal is to always deliver AAA+ service to our wonderful customers like you, and your kind words are a fantastic affirmation that we are achieving that. Thank you for choosing Glow Loyalty, and for the high recommendation. We are excited to continue supporting your business as it grows and thrives! Warmest regards, Glow Loyalty Team
April 18, 2023
It's a great app with great features and is reasonably priced. The matters we requested were handled with sincerity. We recommend this app. Thank you so much.
Thank you for the good review! 🌟 We are thrilled to hear that you find Glow Loyalty to be a great app with valuable features at a reasonable price. Your kind words regarding our team's sincere handling of your requests mean the world to us. We truly believe in providing exceptional and heartfelt service to our merchants, and it’s fantastic to know that this has been reflected in your experience. Thank you for choosing Glow Loyalty and for your generous recommendation. We're here to support you every step of the way as you continue to grow your business! Warmest regards, Glow Loyalty Team
July 25, 2022
Speedy and professional customer service. A bit pricey when you have more than 50 users but other than that our experience has been good so far.
Thank you for your thoughtful 4-star review and your kind words about our customer service. We’re thrilled you've had a good experience with our team! We understand that pricing can be a concern, especially for growing businesses, and we appreciate you bringing this to our attention back in 2022. I'm excited to let you know that we've listened to our customers’ feedback, including yours, and have recently reevaluated and lowered our pricing. We are now offering more affordable plans that we hope will better accommodate businesses of all sizes, including those with more than 50 users. Thank you again for being a valued part of the Glow Loyalty community and for helping us improve with your insightful feedback. We’re here to support your continued success and hope our new pricing structure will make that journey even more enjoyable! Warmest regards, Glow Loyalty Team
Jan. 3, 2022
I love this app! Although I am a new business I have already implemented the app and am offering rewards to my customers. I see this as a long term relationship to help grow my business and customer loyalty.
Nov. 6, 2021
This is a very detailed app that works great with Shopify. It includes all of the features you could possibly want, at very affordable prices. The customer service / help system is second to none. When I contacted them I received timely, accurate, friendly assistance. I have finally found the system that will work for our company, and I am so glad we located GLOW for our Loyalty Program.
Using app
5 months
Total reviews
1
Average rating
5.0
Wow, thank you for the glowing 5-star review back in 2021! 🌟 We are thrilled to hear that you find Glow Loyalty the perfect fit for your company’s needs. It's wonderful that you appreciate our detailed features, our affordable pricing, and especially our customer service. Your kind words about our help system and the timely, accurate, and friendly assistance you received from our team are incredibly rewarding to hear. Our customer support team is dedicated to providing the best service possible, and your positive feedback truly validates their efforts. Thank you for choosing Glow as your partner in creating a successful loyalty program. We are honored to be a part of your company’s growth and are here to support you every step of the way! Warmest regards, Glow Loyalty Team
Oct. 2, 2021
Best loyalty app I've found. Vip tiers at an affordable price, no order limits, easy setup, lots of customization and a clean and modern looking design. And great customer service from Chris!
Wow, thank you for the outstanding 5-star review back in 2021! 🌟 We are thrilled to hear that you’ve found Glow Loyalty to be the best loyalty app for your needs. It's fantastic to know that you appreciate our VIP tiers, pricing, ease of setup, customization options, and our clean, modern design. A special shoutout to Chris, too! He's indeed a valuable member of our team. Your support means the world to us, and we’re committed to providing you with top-notch service as you grow your loyalty program. Thank you for being a fantastic part of the Glow Loyalty community! Warmest regards, Glow Loyalty Team
Sept. 9, 2021
I'm using this app to launch my loyalty program. I think it's very complete in free mode. Also paid modes are MUCH CHEAPER than other apps, so in case you need an upgrade it's not a big deal to pay. Everyone it's always in contact, it's easy to resolve any questions or problems
Sept. 6, 2021
Great app. I have used this for about 6 months to gain customer confidence and repeat business. It has improved my POS and online sales.
Thank you for the 5-star review from 2021! 🌟 We are delighted to hear that Glow Loyalty has been a valuable tool for your business, helping you build customer confidence and encourage repeat business. It's fantastic that our app has contributed positively to both your POS and online sales over the past six months. Your success is our success, and reviews like yours truly make our day. Thank you for trusting Glow Loyalty to be a part of your business growth journey. We are committed to continuing to support you in achieving even greater success in the future! Warmest regards, Glow Loyalty Team
Aug. 13, 2021
For the first glimpse, the app looks very interesting; but practically it doesn't work! I installed it, customized it, and tried it but it's not reflecting the addition of points after purchases. I raised the issue to the support team a week ago, and chased them twice for updates. Last update I had was that they are "checking" and that was 3 days ago - till now it's neither resolved, nor I heard from the support team.
I'm sincerely sorry to hear about the trouble you experienced with our app, and I apologize for any frustration the delayed response from our support team may have caused you. We deeply appreciate the time you took to try Glow Loyalty and to bring this issue to our attention back in 2021. I want to reassure you that since your review, we have taken significant steps to improve our customer support process. We have expanded our support team, implemented new training protocols, and enhanced our monitoring systems to ensure that all inquiries receive timely and effective responses. Our customers are incredibly important to us, and we are committed to providing the top-notch service that you deserve. I understand that this response may come after much frustration, and I would like to make things right if you are open to giving us another chance. Thank you again for your honest feedback—it has been instrumental in driving the changes that we have made. Warmest regards, Glow Loyalty Team
July 2, 2021
I am trying to get in contact with someone and none answer I been charge $25,000 dollars I only have 535 members thank god my card didn't go true but now I can't print labels because I have a bill for 25,000 I need this fix now
Thanks for reaching out. I apologize for the scare and am glad it's been resolved. It looks like you upgraded to a custom plan on July 1st with 5,000,000 active members (the highest custom plan we offer) and then downgraded to our Startup plan for $29/month on July 2nd, which, perhaps, was your intention from the beginning? If you exceed our normal pricing plans with more than 12,000 active loyalty members we offer custom plans and you can specify the number of members you'd like. In this case, when you upgraded, you selected the maximum possible value and it caused the price to be very high. There is a confirmation page where merchants have to accept the new pricing in Shopify and it usually prevents any issues but seems to have been accepted when you upgraded. We're going to lower the maximum number of loyalty members from 5M to 250k in response to your report to ensure the pricing maximum is much lower unless a business reaches out to our team and has more than 250k customers in their loyalty program. If you have any follow-up questions, please feel free to reach out to our team at [email protected] we're happy to help.
June 30, 2021
We've been running the Rewards and Refer a Friend programme for about a month and the early customer take up and reaction is good. The App itself is pretty much intuitive, quick to set up and highly brandable. When we've needed support it's always been forthcoming and helpful, but if you're in the UK be aware they operate on East Coast USA time zone. We've happily moved up from the Free plan to the first level of Paid for based on our early experience. We love to be able to integrate with JudgeMe Reviews
Thank you so much for your glowing 5-star review from 2021! 🌟 We are thrilled to hear that your experience with our Rewards and Refer a Friend program has been positive, and that your customers are responding well to it. It's fantastic to know that you found our app intuitive, quick to set up, and highly customizable to align with your branding. We sincerely appreciate your note on our support hours, and we understand that the time zone difference can be a bit tricky for our international clients. Your feedback is a great reminder for us to continue exploring ways to support our global merchants better. It’s fantastic to hear that based on your early experience, you’ve decided to move up from the Free plan to a Paid plan - that’s the ultimate compliment! And regarding your integration request with JudgeMe Reviews, we are always looking for ways to improve and expand our services. I'll be sure to pass your suggestion onto our development team for consideration. Thank you once again for choosing Glow Loyalty, and for being a fantastic part of our community. We’re here to support your continued success! Warmest regards, Glow Loyalty Team