Glow: Loyalty Points & Rewards
Glow Loyalty: Reward Program App to Drive Customer Retention
Rating
4.8
feedback
49
chart
#2,442
All reviews
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April 30, 2021
I would recommend this app to reward loyal customers. I was really happy with their customer service and happy to help structure a plan that works well for us.
April 21, 2021
这是一个很不错的软件，帮我解决了很多问题，尤其是忠实顾客的平台。所以在这里写下评论，支持一下。これは非常に優れたソフトウェアであり、多くの問題、特に忠実な顧客向けのプラットフォームを解決するのに役立ちました。 だからここにコメントを書いてそれをサポートしてください。
この素晴らしい5つ星のレビューをいただき、本当にありがとうございます！🌟 当社のソフトウェアがあなたの多くの問題を解決し、特に忠実な顧客向けのプラットフォームを強化するのに役立っていると聞いて、大変嬉しいです。 あなたの暖かい言葉と支持が我々のチームにとって大変励みとなります。これからも更なるサポートとサービスの向上に尽力してまいりますので、今後ともよろしくお願いいたします。 どうもありがとうございました。 Glow Loyalty チーム And for our English speakers, the review said, "This is a very good software that has helped me solve many problems, especially in creating a platform for loyal customers. So I am writing this review here to show my support. This software is excellent and has been instrumental in solving many problems, particularly in establishing a platform for loyal customers. Therefore, I am writing this comment here to extend my support." We replied with, "Thank you very much for this wonderful 5-star review! 🌟 We are delighted to hear that our software has helped you solve many of your problems, especially in enhancing the platform for your loyal customers. Your warm words and support are greatly motivating for our team. We are committed to continuing our efforts to provide further support and improve our services for you. Thank you once again."
April 19, 2021
The app seems ROI positive. Customer service is excellent. Highly recommend this app if you are planning to have a referral programme.
Using app
13 days
Total reviews
4
Average rating
5.0
March 31, 2021
The starter price is great to kickstart. But the jump from USD9 to 29 is too much without extra functions and there are lots of options around with more functions with USD29.
Thank you for taking the time to leave a 4-star review back in 2021. We greatly appreciate your feedback on our pricing structure, and we completely understand where you are coming from regarding the jump in price between our plans. I'm excited to inform you that, in response to feedback from our valued users like you, we have revisited our pricing and have made adjustments to ensure that our plans are competitively priced while also offering valuable additional features. We want to ensure that you are receiving exceptional value at every pricing level. We hope that these changes address the concerns you’ve raised and that they make Glow Loyalty an even better fit for your business as it grows. Thank you once again for your honest feedback, as it helps us continually improve. We’re here to support your continued success, and we’re eager to continue being a part of your journey. Warmest regards, Glow Loyalty Team
Feb. 19, 2021
Edited review: the support team is very helpful and responsive, they were able to resolve all my issues and now everything is running smoothly. Thank you!
Feb. 11, 2021
Very good app. The price is fair and the app itself has a lot of usefull features. Costumer support is very efficient ! Hightly recommend !
Using app
About 1 month
Total reviews
4
Average rating
5.0
Thanks so much for the kind words, we're glad you're enjoying the app. Please let us know if we can help with anything else along the way!
Dec. 11, 2020
Je suis très satisfait de la plateforme et de la facilité a configurer en français. Très intuitif et simple pour l'utilisateur.
Thanks so much for the positive review. We're thrilled that you've had a good experience and are happy with our translation features. Please let us know if there is ever anything we can do to help. French - Merci beaucoup pour la critique positive. Nous sommes ravis que vous ayez eu une bonne expérience et sommes satisfaits de nos fonctionnalités de traduction. Veuillez nous faire savoir si nous pouvons faire quelque chose pour vous aider.
Nov. 21, 2020
The app is nice. But I have had to many people complain that when they redeem it they have to wait for an email. Then when they go to use it and if the website closes out when they put their code in they can no longer use the code. So they lose all of their points. This has made me make the decision I can't keep paying $50 a month for something with these kind of flaws.
Nov. 15, 2020
Die App lässt sich problemlos übersetzen bzw. individualisieren. Das Design lässt sich anpassen und alles funktioniert so wie es soll. Ich habe viele Apps ausprobiert, dies hier ist mit Abstand die Beste!
Oct. 29, 2020
We spent a lot of time looking for the right loyalty app, and launched one other one and then deactivated it. Glow had the flexibility we wanted in the Rewards based on $ spent, making our program really simple for customers. There are a few things you need to do manually (like upload customers from another app) but the team was super helpful and responsive and had it done within hours. I highly recommend!
Oct. 9, 2020
Absolutely the best loyalty program!! Very simple and the support is beatuful and efficient! Thank you!
Oct. 8, 2020
Loving Glow! Excellent app and customer service. Ryan was very helpful and the app is much better than other expensive apps. Congrats to Glow team!
Sept. 26, 2020
Absolutely brilliant app - I don't often leave reviews, but feel compelled to. I've implemented the free version into my shop and it's working a treat - I hope that I will come to love it so much that it will be a paid for feature and part of my every day business. Thank you for making it easy to use and free to begin with. If I could give more than 5* I would!
Sept. 17, 2020
This app really does what it promises with no hazzle and trouble. It is straight forward and best of all customizable and translatable. Support is useful.
July 21, 2020
The app is perfect for a micro start up like ours. I liked that the pricing was fair and I was not really losing out on features using the free plan. Once my customer base grows, I will be able to seamlessly jump to the next tier plan at a reasonable price. Easy to set up, allows for me to use my own colours and logos. The customer service was also excellent when I was first comparing different options!
June 17, 2020
Glow has proven to be the solution for translating our rather complex loyalty program from Square POS to Shopify POS. The flexibility of how points are earned (collection based, rule based of by dollars spent) allows us to integrate our online and in store loyalty rewards, along with tracking a customer credit program that is unique to our industry. The support staff is responsive and extremely helpful. Since it's a relatively new software, things change and develop pretty rapidly with Glow. I have been mostly impressed with how they have dealt with nuances and issues that have come up so far.
May 16, 2020
Recently installed the app. It looks great, very professional, and feedback from our customer base is that they are impressed! The support has been super fast and friendly so far and there are plenty of features I didn't know about before I installed it. The interface is clear and it's easy to use. Pricing is great compared to competitors. Excellent experience so far.
May 12, 2020
Easy to install and customize. Their support is friendly and incredibly fast. One of the only affordable apps where you can reward with products (it’s the only way in Germany for booksellers to run bonus program so). Hope they will solve the problems with automatic members (same here) and the translation difficulties, but I’m very confident about it ;)
We appreciate the kind words greatly. Thanks so much for sharing your feedback with others and allowing us to help with your loyalty program. We're here if you have any questions or need assistance.
May 7, 2020
I have vetted several loyalty apps for Shopify and have nothing but good things to say about Glow after using them for a couple of months. They are the least expensive of all the apps I have investigated and offer the most features for the price point. They have a free plan, and it's only $9/month for up to 500 customers. Other apps in this category charge hundreds per month for similar features. Glow is simple, and they make it easy to award points to your customers and set up rewards. Customers can use their widget to exchange their points for discounts or products from your store. They do award guest accounts with points by default, but you can disable that option if you'd like or set points to expire, so they don't count against your limit. It's easy to control your numbers if you are working on a budget, however, we use guest points to our advantage and incentivize guests to register and claim their points. A+ to the team as well, they are very accommodating and always responsive when we reach out.
Thank you for the great review. We're thrilled that you've found Glow's loyalty and referral features to be a great value compared to the other Shopify loyalty apps. Please let us know if there is anything we can do to help in the future.
May 6, 2020
I tried about 4 other apps and deleted all of them, happily keeping Glow. I don’t have many Shopify customers yet, so I love that there’s a free plan that fits my current needs and still lets me customize things to my liking. I also truly appreciate that the next tier up isn’t ridiculously expensive (like some apps), and I hope my customer base gets big enough soon so I can upgrade and explore the full features. Regardless, I’ve had it about a week and couldn’t be happier. THANK YOU GUYS!
Thank you so much! We're really thrilled you are enjoying the app!