Glow: Loyalty Points & Rewards
Glow Loyalty: Reward Program App to Drive Customer Retention
Rating
4.5
feedback
102
chart
#1,866
All reviews
Rating Breakdown
Review RSS Feed
May 11, 2021
I have added this app to both of my websites, the support was amazing quick replies and simple easy to follow instructios. The initial setup was straightforward and took about 20 minutes. I can't comment on the sign up rate as yet as I have just gone live. Thanks to Ryan awesome support.
May 5, 2021
I only started using Glow Loyalty but my experience has been great. Easy to use, customer support has been excellent (thanks Ryan!). Migration from my old system was super easy, too.
April 30, 2021
I would recommend this app to reward loyal customers. I was really happy with their customer service and happy to help structure a plan that works well for us.
April 30, 2021
We choose this app because we want to have a rewards/loyalty program on our online store. The app is very easy to use and it works great! Ryan from app developer/support team is very accommodating with our inquiries and requests! Thank you so much!
April 29, 2021
Well what can we say - Glow is an absolutely amazing reward/loyalty app and after lots and LOTS of research, we think this is the best app by far... Also, all of those other reward apps should be ashamed of themselves for charging such ridiculous amounts of money. Glow is very-very slick and really-really easy to use for us and our customers too. We think Glow is perfect for any business of any size and we're really excited for the future for our website and our customers now that we have this app installed. We're completely new to rewards points so the customer service has been simply amazing with answering our questions and helping quickly with installation support. Really nice bunch of people too :) Dear Glow - Thank you so much for creating this innovative app and for choosing the right (sensible and fair) price points. Congratulations and good luck. Dear Shopify - Kick all the other reward/loyalty apps out of the app store, Glow is the only one you need :) Cheers, Anthony
April 29, 2021
This Glow:Loyalty App works great! So far, I have not experienced any issues with the App and I truly appreciate the pricing structure. As a start-up, it is challenging to find apps that don’t kill you with monthly fees when you don’t have a large customer base yet. It may not have all the bells and whistles as some big competitor Apps that have additional functionality for integrations, but I’m loving what it offers so far. I highly recommend it! Give it a whirl, because it’s free!
April 26, 2021
Easy set-up. Well priced at entry level. Very good customer service and response times from the Glow team with clear answers to questions asked. Does what it says it does. Haven't used the VIP Tiers as yet but all indicators suggest this will also work very well. Recommended.
Thank you so much for your positive 4-star review. We truly appreciate your kind words about our app's ease of setup, pricing, and customer service. We strive to deliver clear and prompt support to our users, so it's wonderful to know that our team has met your expectations. I’m glad to hear that you’re considering using the VIP Tiers feature. We’ve seen many businesses benefit greatly from it, and we’re confident that it will add even more value to your loyalty program when you’re ready to implement it. Your recommendation means a lot to us, and we’re thrilled to have you as part of the Glow Loyalty community. Thank you for your trust and support. We’re here for you if you need anything else! Warmest regards, Glow Loyalty Team
April 21, 2021
这是一个很不错的软件，帮我解决了很多问题，尤其是忠实顾客的平台。所以在这里写下评论，支持一下。これは非常に優れたソフトウェアであり、多くの問題、特に忠実な顧客向けのプラットフォームを解決するのに役立ちました。 だからここにコメントを書いてそれをサポートしてください。
この素晴らしい5つ星のレビューをいただき、本当にありがとうございます！🌟 当社のソフトウェアがあなたの多くの問題を解決し、特に忠実な顧客向けのプラットフォームを強化するのに役立っていると聞いて、大変嬉しいです。 あなたの暖かい言葉と支持が我々のチームにとって大変励みとなります。これからも更なるサポートとサービスの向上に尽力してまいりますので、今後ともよろしくお願いいたします。 どうもありがとうございました。 Glow Loyalty チーム And for our English speakers, the review said, "This is a very good software that has helped me solve many problems, especially in creating a platform for loyal customers. So I am writing this review here to show my support. This software is excellent and has been instrumental in solving many problems, particularly in establishing a platform for loyal customers. Therefore, I am writing this comment here to extend my support." We replied with, "Thank you very much for this wonderful 5-star review! 🌟 We are delighted to hear that our software has helped you solve many of your problems, especially in enhancing the platform for your loyal customers. Your warm words and support are greatly motivating for our team. We are committed to continuing our efforts to provide further support and improve our services for you. Thank you once again."
April 19, 2021
The app seems ROI positive. Customer service is excellent. Highly recommend this app if you are planning to have a referral programme.
Using app
About 3 years
Total reviews
4
Average rating
5.0
April 6, 2021
I am currently using the free plan. Although I haven't really had a chance to use it with customers and get their feedback yet, I must say that the customer service is great. They are patient and very helpful. Set up is super easy. App is also easy to use.
We greatly appreciate your 5-star review from 2021! 🌟 It's fantastic to hear that you've found our app straightforward and simple to set up, and it's wonderful that you're making the most of our free plan. We are especially pleased to know that our customer service team has made a positive impression on you with their patience and helpfulness. Our goal is to make your experience with Glow Loyalty as seamless as possible, and your kind words mean a lot to our team. We’re here to support you every step of the way! Warmest regards, Glow Loyalty Team
April 6, 2021
The application is excellent that can be improved but what is available lately is one of the best for its functionality, made even better by offering an initial account for up to 50 customers in the loyalty system.
March 31, 2021
The starter price is great to kickstart. But the jump from USD9 to 29 is too much without extra functions and there are lots of options around with more functions with USD29.
Thank you for taking the time to leave a 4-star review back in 2021. We greatly appreciate your feedback on our pricing structure, and we completely understand where you are coming from regarding the jump in price between our plans. I'm excited to inform you that, in response to feedback from our valued users like you, we have revisited our pricing and have made adjustments to ensure that our plans are competitively priced while also offering valuable additional features. We want to ensure that you are receiving exceptional value at every pricing level. We hope that these changes address the concerns you’ve raised and that they make Glow Loyalty an even better fit for your business as it grows. Thank you once again for your honest feedback, as it helps us continually improve. We’re here to support your continued success, and we’re eager to continue being a part of your journey. Warmest regards, Glow Loyalty Team
March 29, 2021
I highly recommend Glow. It was really easy to set up and it is a great way to track rewards. The customer service is absolutely wonderful. Cheers guys!
March 10, 2021
Excellent way to help us track our rewards program, and I highly recommend Glow. It's extremely easy to set up and use, and we look forward to using it for the foreseeable future.
March 2, 2021
The process of getting GLOW set up on my website was really easy! The walk through process after downloading the app was quick! When I had questions, the support team got back to me in a reasonable time and throughly answered all my questions. I really appreciate the support I got from Larry. He was very helpful!
March 2, 2021
this product works well through the loyalty programs rules i've set up. Pricing is pretty good will the different tiers for total members, good cost effective solution
Feb. 26, 2021
Great option for the price! CSS customization was great. And the customer service team was super helpful.
Feb. 19, 2021
Edited review: the support team is very helpful and responsive, they were able to resolve all my issues and now everything is running smoothly. Thank you!
Feb. 12, 2021
L'application est bien customisable avec le css pour ressembler au style de ma boutique. J'apprécie ne pas avoir de widget sur ma boutique mais juste un lien discret. Ma boutique n'étant pas encore ouverte je n'ai pas pu tester si tout fonctionne correctement, en espérant ne pas avoir de problème. En tout cas je suis content pour l'instant d'avoir trouvé cette appli qui fait tout ce que je veux, mieux que tout le reste du marché.
Feb. 12, 2021
I don't even know where to begin with the headache this app has caused our business. We pay over $390 a month and the site is down half the month. No support and the amount of customer emails and messages we have to answer due to the site and codes not working is unbelievable. We have had to hire someone just to handle this apps issue. We will be done with this app in 2 days and it is the biggest relief for our company. If you have a high volume site Do NOT download this app for loyalty rewards. They can't handle the volume and the glitches are too numerous to list. Worst mistake we have made. The plan adds in people that just browse the shop without actually purchasing anything causing the app to exceed the limit. We went over 35k members constantly even with us deleting these fake accounts. Each the system froze the app not allowing our regular customers to use their rewards although they still charged us for the time the app was down and each time wanting us to upgrade the app to a higher plan and taking a week or more to get back to us because they wouldn't have an available upgrade on the site. We had over 35k accounts each month on the glow loyalty rearwards but did not have that amount in sales. Something doesn't make sense here. I don't have 4 extra hours a day to delete these fake accounts on the app nor should I have to pay additional $100's of dollars in fees for fake accounts. Time to upgrade your software and expand customer service. You can't charge a person when your site isn't providing the service due to the site not allowing customers to access it.
I am sorry to hear about your experience. I reviewed your account and can see that you exceeded the number of active members on your plan a few times, which caused your account to be deactivated until you upgraded to the next tier. We agree that the upgrade process needed to be improved, so we released an update several weeks ago that addressed your specific issue. Merchants can now self-upgrade on custom plans to ensure their accounts remain active at all times, up to a million customers. As for your comment about active users, we only count customers with points towards your plan limit, so it sounds like there may be some confusion regarding this. We award guest checkouts with points by default, but this functionality can be disabled easily from the app settings, and you can also have points expire to lower your costs. Glow has had 99.99% uptime since we launched last year, with no significant downtime. We hope you will reconsider and give us a chance to help. We have solutions in place for many of the issues you've described. Our support team is online M-F from 8 AM - 5 PM PST, and we would be happy to discuss further if you're willing.