Glow: Loyalty Points & Rewards
Glow Loyalty: Reward Program App to Drive Customer Retention
Rating
4.5
feedback
102
chart
#1,866
All reviews
Rating Breakdown
Review RSS Feed
Feb. 11, 2021
Very good app. The price is fair and the app itself has a lot of usefull features. Costumer support is very efficient ! Hightly recommend !
Using app
About 1 month
Total reviews
4
Average rating
5.0
Thanks so much for the kind words, we're glad you're enjoying the app. Please let us know if we can help with anything else along the way!
Jan. 26, 2021
There is no free option as is states, don't recommend even trying this app, I have installed it and only then could find that it does not have free option
Hey there, I think there might be some confusion here because Glow does have a completely free plan. There are no fees and no monthly charges on the free plan and it works with up to 50 loyalty members. You can find it on our pricing page and in the app on the subscription page when the app is installed. We'd love to help if you are still looking for a free loyalty app for shopfiy. https://www.glowloyalty.com/pricing
Dec. 11, 2020
Je suis très satisfait de la plateforme et de la facilité a configurer en français. Très intuitif et simple pour l'utilisateur.
Thanks so much for the positive review. We're thrilled that you've had a good experience and are happy with our translation features. Please let us know if there is ever anything we can do to help. French - Merci beaucoup pour la critique positive. Nous sommes ravis que vous ayez eu une bonne expérience et sommes satisfaits de nos fonctionnalités de traduction. Veuillez nous faire savoir si nous pouvons faire quelque chose pour vous aider.
Dec. 2, 2020
There is ABSOLUTELY NO SUPPORT!! The app will randomly work for customers. Any customer that already has reward point can not access them. It is NOT WORTH IT!!!!
Hey there, I want to apologize for the experience you had with our support. We have support staff online from 8 AM - 5 PM PST on weekdays. On average, our response times are approx 4 hours, but we do answer questions in the order we receive them to be fair to merchants, and also by the level of plan. As for customers not being able to redeem their points, it sounds like you may have exceeded the max number of customers with points on the free plan or disabled the app inadvertently, but we are happy to investigate further and help if you circle back. Our team has reached out a couple of times from what I can see but we haven't received any replies. Perhaps an email issue? Not certain but we'd love an opportunity to help if you can please email [email protected] and ask for Larry or Ryan.
Dec. 10, 2020
There is NOOOOO support. Every time I launch this app it says no one is available and they will get back to me in 1 day. Then the messages wont go through half the time. Don't waste your time. **** UPDATE I have waited for weeks for someone to bother to reach out after this review and STILL no one bothers. PLEASE STAY AWAY. There are much better performing apps with support on the marketplace.
Hey there, I apologize for the support experience you had with Glow. We have support staff online from 8 AM - 5 PM PST on weekdays. On average, our response times are approx 4 hours, but we do answer questions in the order we receive them to be fair to merchants, and also by the level of plan. In your case, I think there may be an email issue because we have sent a couple of messages without a reply. We'd love to help though if you're willing to circle back. If you email [email protected] and ask for Ryan or Larry I'll be sure that you get premium support on our free plan to resolve any issues. Again, I sincerely apologize and hope to hear from you soon.
Nov. 21, 2020
The app is nice. But I have had to many people complain that when they redeem it they have to wait for an email. Then when they go to use it and if the website closes out when they put their code in they can no longer use the code. So they lose all of their points. This has made me make the decision I can't keep paying $50 a month for something with these kind of flaws.
Nov. 18, 2020
The free app is nice. I like how easy it was to set up. I do not like that the points for whatever reason won't automatically add after the purchase. Not sure why but I had to add the points myself. Hopefully it can be fixed soon.
Nov. 17, 2020
It is a great fit for my clothing website. I love seeing the new members and emails templates are great.
Nov. 15, 2020
Die App lässt sich problemlos übersetzen bzw. individualisieren. Das Design lässt sich anpassen und alles funktioniert so wie es soll. Ich habe viele Apps ausprobiert, dies hier ist mit Abstand die Beste!
Nov. 6, 2020
Glow has been amazing so far! It looks great on my website and it was really easy to get my previous customers added into the system. I've heard great feedback from my customers so far as well! I recommend it 100%!
Nov. 6, 2020
I love using the Glow Rewards App! It's convenient, easy to use and super easy to implement. I believe my customers will love being rewarded for shopping on my site.
Oct. 29, 2020
We spent a lot of time looking for the right loyalty app, and launched one other one and then deactivated it. Glow had the flexibility we wanted in the Rewards based on $ spent, making our program really simple for customers. There are a few things you need to do manually (like upload customers from another app) but the team was super helpful and responsive and had it done within hours. I highly recommend!
Oct. 16, 2020
it is a great app. Thank you for all of your help with the process.. I had no issues at all. debstilbud.dk
Oct. 9, 2020
Absolutely the best loyalty program!! Very simple and the support is beatuful and efficient! Thank you!
Oct. 8, 2020
Excellent app, the support is there and reliable. Unlike other reward apps glow has it all with reasonable pricing scheme.
Oct. 8, 2020
Loving Glow! Excellent app and customer service. Ryan was very helpful and the app is much better than other expensive apps. Congrats to Glow team!
Oct. 7, 2020
This app does what it says but even better is the helpful, responsive support team! They are always there to help troubleshoot or show you how to do something.
Oct. 7, 2020
Esta app esta increible, super sencilla de usar e instalar. El widget esta hermoso y le da muchisima visibilidad a los clientes. Super importante que puedes traducir todo al español! hasta los correos que se le mandan a tus clientes y esto para mi negocio es clave. Muchas gracias!
Oct. 6, 2020
This app is very easy to use and operate. I would definitely recommend this to other small businesses looking for a way to bring customers back.
Sept. 28, 2020
This is a GREAT app for rewarding your customers for loyalty and referrals! I have used Smile before and I am glad I decided to give this app a try... what a difference in functions and customization. I am a new store and have been jumping from app to app in all categories to see what fits me the best, and I am happy this one came across my path before I kept wasting time and effort on too many other reward apps. I am sure that going forward this app is only going to get better and better. Thank you Glow! I look forward to a successful relationship!