Glow: Loyalty Points & Rewards
Glow Loyalty: Reward Program App to Drive Customer Retention
Rating
4.6
feedback
106
chart
#1,680
All reviews
Rating Breakdown
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Feb. 26, 2021
Great option for the price! CSS customization was great. And the customer service team was super helpful.
Feb. 19, 2021
Edited review: the support team is very helpful and responsive, they were able to resolve all my issues and now everything is running smoothly. Thank you!
Feb. 12, 2021
L'application est bien customisable avec le css pour ressembler au style de ma boutique. J'apprécie ne pas avoir de widget sur ma boutique mais juste un lien discret. Ma boutique n'étant pas encore ouverte je n'ai pas pu tester si tout fonctionne correctement, en espérant ne pas avoir de problème. En tout cas je suis content pour l'instant d'avoir trouvé cette appli qui fait tout ce que je veux, mieux que tout le reste du marché.
Feb. 12, 2021
I don't even know where to begin with the headache this app has caused our business. We pay over $390 a month and the site is down half the month. No support and the amount of customer emails and messages we have to answer due to the site and codes not working is unbelievable. We have had to hire someone just to handle this apps issue. We will be done with this app in 2 days and it is the biggest relief for our company. If you have a high volume site Do NOT download this app for loyalty rewards. They can't handle the volume and the glitches are too numerous to list. Worst mistake we have made. The plan adds in people that just browse the shop without actually purchasing anything causing the app to exceed the limit. We went over 35k members constantly even with us deleting these fake accounts. Each the system froze the app not allowing our regular customers to use their rewards although they still charged us for the time the app was down and each time wanting us to upgrade the app to a higher plan and taking a week or more to get back to us because they wouldn't have an available upgrade on the site. We had over 35k accounts each month on the glow loyalty rearwards but did not have that amount in sales. Something doesn't make sense here. I don't have 4 extra hours a day to delete these fake accounts on the app nor should I have to pay additional $100's of dollars in fees for fake accounts. Time to upgrade your software and expand customer service. You can't charge a person when your site isn't providing the service due to the site not allowing customers to access it.
I am sorry to hear about your experience. I reviewed your account and can see that you exceeded the number of active members on your plan a few times, which caused your account to be deactivated until you upgraded to the next tier. We agree that the upgrade process needed to be improved, so we released an update several weeks ago that addressed your specific issue. Merchants can now self-upgrade on custom plans to ensure their accounts remain active at all times, up to a million customers. As for your comment about active users, we only count customers with points towards your plan limit, so it sounds like there may be some confusion regarding this. We award guest checkouts with points by default, but this functionality can be disabled easily from the app settings, and you can also have points expire to lower your costs. Glow has had 99.99% uptime since we launched last year, with no significant downtime. We hope you will reconsider and give us a chance to help. We have solutions in place for many of the issues you've described. Our support team is online M-F from 8 AM - 5 PM PST, and we would be happy to discuss further if you're willing.
Feb. 11, 2021
Very good app. The price is fair and the app itself has a lot of usefull features. Costumer support is very efficient ! Hightly recommend !
Using app
About 1 month
Total reviews
4
Average rating
5.0
Thanks so much for the kind words, we're glad you're enjoying the app. Please let us know if we can help with anything else along the way!
Jan. 26, 2021
There is no free option as is states, don't recommend even trying this app, I have installed it and only then could find that it does not have free option
Hey there, I think there might be some confusion here because Glow does have a completely free plan. There are no fees and no monthly charges on the free plan and it works with up to 50 loyalty members. You can find it on our pricing page and in the app on the subscription page when the app is installed. We'd love to help if you are still looking for a free loyalty app for shopfiy. https://www.glowloyalty.com/pricing
Dec. 11, 2020
Je suis très satisfait de la plateforme et de la facilité a configurer en français. Très intuitif et simple pour l'utilisateur.
Thanks so much for the positive review. We're thrilled that you've had a good experience and are happy with our translation features. Please let us know if there is ever anything we can do to help. French - Merci beaucoup pour la critique positive. Nous sommes ravis que vous ayez eu une bonne expérience et sommes satisfaits de nos fonctionnalités de traduction. Veuillez nous faire savoir si nous pouvons faire quelque chose pour vous aider.
Dec. 2, 2020
There is ABSOLUTELY NO SUPPORT!! The app will randomly work for customers. Any customer that already has reward point can not access them. It is NOT WORTH IT!!!!
Hey there, I want to apologize for the experience you had with our support. We have support staff online from 8 AM - 5 PM PST on weekdays. On average, our response times are approx 4 hours, but we do answer questions in the order we receive them to be fair to merchants, and also by the level of plan. As for customers not being able to redeem their points, it sounds like you may have exceeded the max number of customers with points on the free plan or disabled the app inadvertently, but we are happy to investigate further and help if you circle back. Our team has reached out a couple of times from what I can see but we haven't received any replies. Perhaps an email issue? Not certain but we'd love an opportunity to help if you can please email support@glowloyalty.com and ask for Larry or Ryan.
Dec. 10, 2020
There is NOOOOO support. Every time I launch this app it says no one is available and they will get back to me in 1 day. Then the messages wont go through half the time. Don't waste your time. **** UPDATE I have waited for weeks for someone to bother to reach out after this review and STILL no one bothers. PLEASE STAY AWAY. There are much better performing apps with support on the marketplace.
Hey there, I apologize for the support experience you had with Glow. We have support staff online from 8 AM - 5 PM PST on weekdays. On average, our response times are approx 4 hours, but we do answer questions in the order we receive them to be fair to merchants, and also by the level of plan. In your case, I think there may be an email issue because we have sent a couple of messages without a reply. We'd love to help though if you're willing to circle back. If you email support@glowloyalty.com and ask for Ryan or Larry I'll be sure that you get premium support on our free plan to resolve any issues. Again, I sincerely apologize and hope to hear from you soon.
Nov. 21, 2020
The app is nice. But I have had to many people complain that when they redeem it they have to wait for an email. Then when they go to use it and if the website closes out when they put their code in they can no longer use the code. So they lose all of their points. This has made me make the decision I can't keep paying $50 a month for something with these kind of flaws.
Nov. 18, 2020
The free app is nice. I like how easy it was to set up. I do not like that the points for whatever reason won't automatically add after the purchase. Not sure why but I had to add the points myself. Hopefully it can be fixed soon.
Nov. 17, 2020
It is a great fit for my clothing website. I love seeing the new members and emails templates are great.
Nov. 15, 2020
Die App lässt sich problemlos übersetzen bzw. individualisieren. Das Design lässt sich anpassen und alles funktioniert so wie es soll. Ich habe viele Apps ausprobiert, dies hier ist mit Abstand die Beste!
Nov. 6, 2020
Glow has been amazing so far! It looks great on my website and it was really easy to get my previous customers added into the system. I've heard great feedback from my customers so far as well! I recommend it 100%!
Nov. 6, 2020
I love using the Glow Rewards App! It's convenient, easy to use and super easy to implement. I believe my customers will love being rewarded for shopping on my site.
Oct. 29, 2020
We spent a lot of time looking for the right loyalty app, and launched one other one and then deactivated it. Glow had the flexibility we wanted in the Rewards based on $ spent, making our program really simple for customers. There are a few things you need to do manually (like upload customers from another app) but the team was super helpful and responsive and had it done within hours. I highly recommend!
Oct. 16, 2020
it is a great app. Thank you for all of your help with the process.. I had no issues at all. debstilbud.dk
Oct. 9, 2020
Absolutely the best loyalty program!! Very simple and the support is beatuful and efficient! Thank you!
Oct. 8, 2020
Excellent app, the support is there and reliable. Unlike other reward apps glow has it all with reasonable pricing scheme.