Teacup's Paw Couture review for GOAFFPRO ‑ Affiliate Marketing
April 18, 2024
I have had an ongoing issue where a new affiliate's referral link is showing up in the banner at the top of each page on my boutique. This is a new affiliate and since she joined us this has been happening. I have repeatedly asked for assistance in getting this resolved and let them know that I entered my boutique via the back office / admin area of my boutique yet they continue to say that I clicked on her link when that was not the case. I wasnt even in goaffpro. The support you get when trying to resolve an issue is horrible. They dont even read your messages. They have just continued to say that I used her link when that was not the case. There is an error somehow with the app that they refuse to resolve. I have been asking for help with this for 2 MONTHS and it is still not resolved. Im about to remove the app and go to one where you can get the support you pay for! This has been a nightmare!
Hi This is because you activated the shopping with toolbar in your program which shows the affiliate whose cookies are present in your browser. Since you had clicked the affiliate's link, the referral cookie is present in your browser which shows the toolbar. Our support had also informed you about the same thing. Attaching the support conversation screenshot below https://creatives.goaffpro.com/7/8bq3ymuacy-screenshot-2024-04-20-at-74052-am.png Also, your email to us was 12 days ago NOT 2 MONTHS back ?? The resolution as replied by the support rep was also simple. You can either Turn off the shopping with toolbar function (Look & Feel -> Toolbars tab ) OR clear the affiliate referral cookie in your browser which removes the shopping with toolbar. You can clearly test this as the toolbar will only appear in the browser which has the referral cookie (so try with a mobile browser ?) Hope this information helps
Goaffpro: Affiliate and Influencer marketing for your store