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*** SHOPS BEWARE! *** DO NOT USE THIS APP if your store accepts discount codes or has collections! If I could give this app negative stars, I would. I know that's dramatic, but the hell that we've been through with this app justifies the drama. We added this app to our store because we add free gifts at $25 and we were hoping to involve the customers more in the process by giving them choices for their free gifts. I got it all set up and it was working until we had several customers let us know that their discount codes weren't working and that the free gifts weren't there at checkout. We then toggled the button in the settings that says "Allow discounts in checkout with gifts" (it had defaulted to "disable discounts in checkout with gifts.") Okay...I wasn't sure why this was even an option. Of course, I want our customers to be able to use their discount codes. I reached out to support about this, and they warned us that this would create ghost products, but they wouldn't cause any issues. Unfortunately, this added a condition to every single one of our collections that says "product type is not equal to ghost_product," effectively adding every single one of our products to every single one of our collections. This has made our navigation useless, confusing customers, and has likely affected sales in the last few days. Additionally, this app will charge people for their free gift if they do use discount codes at checkout. We've had upset customers and have had to issue refunds. This makes out company look like we're trying to scam people! I reached out to support again and they confirmed that the app was supposed to add all of our products to all of our collections. That's just how the app works due to the ghost products that it has to make. The app was also working correctly when it charged people for their free items if they used a discount code. These aren't even bugs! It's just a poorly built and untested app! "We are just the beginners, so we are constantly developing and improving our application to make it more user friendly. Thank you for your honest feedback. We will be working hard on it to improve our application in the shortest terms." This is unacceptable. The Shopify App store isn't a testing ground for incomplete or malfunctioning apps. People need to be able to use discount codes with your app without it completely messing up our collections and navigation. The whole point of this app is to add FREE gifts to orders, not to charge people erroneously and to erode our customer's trust in our brand. This app should be removed from the store, improved, and TESTED thoroughly before anyone else has these horrible experiences. I definitely wouldn't trust any of the apps that these folks make. I'm sure they're all untested and not to be trusted.
Thank you for sharing your concerns with us. We appreciate your honest feedback, and after reviewing the situation, it's likely that compatibility issues were observed in your store. We would like to assist should you have other questions or concerns. Best regards, GoodApps team.
Vitalii is the best! The representative was very responsive and got the app to work as we desired! This is a great value app.
Thank you so much for your wonderful feedback! We are delighted that our representative was responsive and able to meet your needs, ensuring that the app works exactly as you desired. If you have any further questions or need any assistance, please feel free to get in touch. We are always here to support you. Best regards, GoodApps team
Liubava was very helpful with my app questions. I have not used it yet but the help I have received was good.
Thank you for your positive feedback! We're glad to hear that Liubava was helpful in addressing your app questions. If you have any further questions or need assistance as you start using the app, please don't hesitate to reach out. We're here to support you and ensure a smooth experience. Best regards, GoodApps team
great customer support, they have reply really fast to my doubts and concerns. There is a way to set up the discounts without dis
Thank you for your wonderful review! We're thrilled to hear that our customer support team provided you with prompt assistance and addressed your doubts and concerns quickly. If you have any specific questions or need guidance on setting up discounts, please feel free to reach out to our support team. We're here to help you every step of the way. Best regards, GoodApps team
good tool that for us start up NGO firm to create different varible promotion idea. and free app that i not except this pro functions.
Thank you for your positive review! We're thrilled to hear that our tool has been helpful for your startup NGO firm in creating various promotional ideas. We designed our app to provide versatile promotion options and support your marketing efforts. If you have any further questions or need any assistance, please don't hesitate to reach out. Thank you for choosing our app and for sharing your positive experience. We greatly appreciate your support. Best regards, GoodApps team
Si recomiendo esta aplicación me encanto y el servicio de ayuda es excelente te ayudan a resolver duda y preguntas super rápido.
¡Muchas gracias por tu recomendación y tu maravilloso comentario! Nos alegra mucho saber que te encantó nuestra aplicación y que nuestro servicio de ayuda fue excelente. Si tienes más preguntas o necesitas ayuda en el futuro, no dudes en contactarnos. Estaremos encantados de ayudarte en todo lo que necesites. Gracias por elegir nuestra aplicación y por compartir tu experiencia positiva. Agradecemos mucho tu apoyo. Saludos cordiales, El equipo de GoodApps
Very good app. I tried 3 more for free gifts, but this was the only one which worked properly. Very happy with the customer support, also.
Thank you for your wonderful review! We're thrilled to hear that you find our app to be very good and that it has worked properly for you. We're also delighted to hear that you're happy with our customer support. If you have any further feedback or need any assistance in the future, please don't hesitate to reach out. Thank you for choosing our app and for sharing your positive experience. We greatly appreciate your support. Best regards, GoodApps team
Très utile ! SAV de qualité, rapide et efficace. Je pense continuer à utiliser cette app, elle permet de répondre à des besoins que ne propose pas shopify
Merci beaucoup pour votre merveilleux commentaire ! Nous sommes ravis d'apprendre que notre application est très utile pour vous. Nous sommes également heureux de savoir que notre service après-vente a été à la hauteur de vos attentes. Si vous avez d'autres questions ou besoin d'une assistance supplémentaire à l'avenir, n'hésitez pas à nous contacter. Nous sommes là pour vous aider. Nous vous remercions d'avoir choisi notre application et de partager votre expérience positive. Nous apprécions grandement votre soutien. Cordialement, L'équipe de GoodApps
I have just installed this app and find it really easy to use and think it will be a valuable addition to my shop and customers; the help team were great at answering my questions about customizability
Thank you for your wonderful review! We're delighted to hear that you find our app easy to use and believe it will be a valuable addition to your shop and customers. We're also thrilled to hear that our help team was able to assist you and answer your questions about customizability. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're here to support you every step of the way. Best regards, GoodApps team
日本円表示に対応していないのは少し残念だけど、素早い対応してもらって感謝しています。無料でここまでのクオリティが実現できて素晴らしいアプリです。なんと言っても対応スピード感が過去最高！おすすめのアプリです！
貴重なレビューをありがとうございます。日本円表示に対応していないことが少し残念とのこと、お詫び申し上げます。当社はユーザーの皆様に最高のサービスを提供するため、フィードバックを重視しておりますので、今後の開発に生かすことができます。 特に、対応スピードに関してご満足いただけたとのお言葉、誠にありがとうございます。 もし何かご質問やお困りごとがありましたら、いつでもお気軽にお問い合わせください。 敬具、 GoodAppsチーム
Amazing customer service ! They manage to set up my cart exactly how I wanted it ! Really functional
Thank you for your amazing review! We're thrilled to hear that you had a great experience with our customer service. We're delighted to know that our team managed to set up your cart exactly how you wanted it. Customization and functionality are important aspects of our app, and we're glad you found them to be up to your satisfaction. If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to support you every step of the way. Best regards, GoodApps team
App semplice e funzionale. Supporto clienti molto rapido. Ho chiesto supporto e mi è stato immediatamente dato. Consigliata
Grazie per la tua splendida recensione! Siamo felici di sapere che trovi la nostra app semplice e funzionale. Siamo lieti di sapere che hai avuto un'esperienza positiva con il nostro supporto clienti e che abbiamo potuto rispondere prontamente alle tue richieste di assistenza. Ti ringraziamo per aver raccomandato la nostra app. Il tuo supporto è molto apprezzato. Se hai altre domande o hai bisogno di ulteriore assistenza, non esitare a contattarci. Siamo qui per aiutarti in ogni modo possibile. Cordiali saluti, Il team di GoodApps
While the platform can be a little difficult to navigate, the service is really quick and they will help you right away with whatever you need.
Thank you for taking the time to provide your feedback. We appreciate your kind words about our quick and helpful customer service. We're sorry to hear that you found the platform navigation a bit difficult. We understand the importance of a user-friendly interface and we continuously strive to improve our platform to enhance the overall experience for our users. If you have any specific areas or features within the platform that you find particularly challenging, please let us know. We value your feedback and it helps us in identifying areas where we can make improvements. Thank you for choosing our service and for providing your valuable feedback. We look forward to serving you better in the future. Best regards, GoodApps team
Nice app, very friendly and Andrian from the support team is great! There are many other functionalities that I'm sure it will help the growth of my business.
Thank you for your kind words and positive review! We're thrilled to hear that you find our app nice and that you've had a great experience with Andrian from our support team. We're glad to hear that you see the potential of our app in helping the growth of your business. If you have any further questions or need any assistance with utilizing the app's functionalities, please don't hesitate to reach out to us. We're here to support you every step of the way. Best regards, GoodApps team
service client et application géniale merci ils ont réglé mon probleme tres rapidement et les clients sont content
Nous vous remercions sincèrement pour votre merveilleux commentaire ! Nous sommes ravis d'apprendre que notre service client et notre application ont été à la hauteur de vos attentes. Si vous avez d'autres questions ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous contacter. Nous sommes là pour vous aider à chaque étape. Nous vous remercions encore une fois d'avoir choisi notre application. Votre soutien est très apprécié. Cordialement, L'équipe de GoodApps
App works great and customer service is amazing! Thanks for the help and for making setting up our offers easy.
Thank you for your wonderful review! We're thrilled to hear that our app is working great for you and that you found our customer service to be amazing. If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to help you every step of the way. Thank you once again for choosing our app. We truly appreciate your support. Best regards, GoodApps team
So far so good. Customer support from Vitalii was top notch. Great service. Hopefully the app performs well.
Thank you for your positive feedback! We're glad to hear that your experience with our customer support, particularly with Vitalii, was top-notch. If you have any questions, encounter any issues, or need further assistance, please don't hesitate to reach out. Thank you again for your kind words and for choosing our app. We appreciate your trust in us. Best regards, GoodApps team.
Works as described. Support is fast and responsive. All you need for a 5* app! Please keep up the good work!
Thank you for your fantastic feedback! We're delighted to hear that our app works as described and that you've had a positive experience with our support team. Your kind words and encouragement mean a lot to us. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you again for your kind words and for choosing our app. Best regards, GoodApps team.
Very helpful and supportive. they worked patiently to solve the issues and we look forward to seeing the increased business!
Thank you for your kind feedback! We're glad to hear that our team was helpful and supportive in resolving any issues you encountered. We appreciate your patience and trust in us. If you have any further questions, need assistance, or have any feedback to share, please don't hesitate to reach out. Best regards, GoodApps team.
Great app, easy to use and I really like that it is a pop up window and that it does not mess around with my themes display. I had another app that slowed loading time down. this one is great and the support from Vitalil is outstanding! really efficient. Thank you so much
Thank you for your wonderful feedback! We're thrilled to hear that you find our app great and easy to use. We're also delighted to know that our app doesn't slow down your loading time, as we understand the importance of website performance. Thank you for recognizing the outstanding support provided by Vitalii. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Best regards, GoodApps team.
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