All reviews

Rating Breakdown

  • 5
    94% (175 ratings)
  • 4
    1% (2 ratings)
  • 3
    1% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    4% (7 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 2, 2023

Easy to use, great experience so far! The support is so fast and kind, help me in a second. Everything is working as I wanted

Store

Tarz

Using app

14 days

Total reviews

4

Average rating

5.0

1 / 5 Share

Aug. 30, 2023

Tried getting support as there is a glitch in there app and so it would only show a tiny part of our product catalogue as an option. Andrian eventually replied on live chat after 5 minutes of waiting. I tried his advice and replied back noting it didnt work and further explained the issue. He then completely ghosted me!! terrible service.

Using app

4 months

Total reviews

6

Average rating

3.5

Developer Reply

Thank you for sharing your feedback with us. Based on our understanding, compatibility issues with other apps on your store might have been the cause. Feel free to reach out if you have any additional questions or concerns. Best regards, GoodApps team.

5 / 5 Share

Aug. 25, 2023

Perfect service! free app, and perfect for use, can just recommend it to everyone, quicka and easy use

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 21, 2023

Great customer service. Nice little free app. It works well so far and we hope to continue using it.

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 18, 2023

Great little app! Something I have been looking for to add to my site. Had a little hiccup at the beginning (pesky check box) and the online support was amazing! Would highly recommend if you're looking for a Free Gift app.

Using app

30 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 18, 2023

Great app it does the job. Im using it on one of my stores..and its free! Also they have other usuful apps. Check them out.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 10, 2023

funktioniert einwandfrei macht genau das was es soll würde dieses Programm jedem empfehlen der seine conversion steigern möchte

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 9, 2023

This app expands the discounts and free items I can have in my store that aren't possible with Shopify alone. Customer support was very helpful answering any questions I had.

Using app

About 21 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 7, 2023

Great app and friendly service when needed! Easy to install and have used it for all my shops now. Thank you very much :)

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 4, 2023

I recommend the app. Great experience with customer support. Liubava was very helpful. Thank you!!!!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 31, 2023

This application works great. It is perfect for creating product giveaways. What's more, it's free, better than that?

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

July 18, 2023

The technical support is very good and fast, they have helped me to solve my question satisfactorily. Although I haven't used the app yet, the tests carried out give a very good impression.

Using app

14 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your wonderful feedback! We're thrilled to hear that you've had a positive experience with our technical support team. We're also delighted to know that the tests you've conducted have left you with a very good impression of our app. If you have any further questions or need any assistance as you start using the app, please feel free to reach out. Thank you for choosing our app! Best regards, GoodApps team

5 / 5 Share

July 15, 2023

This app works great. But I need some help and I don't know how to contact the support. I cannot find any option to do it. I want to change the font style to match my store font, but I don't know how to do it. Can you please help me out with this?

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for using our app, and we're glad to hear that it's working great for you! We apologize for any inconvenience you've experienced in trying to contact our support. To get in touch with our support team, you can follow these steps: Go to the app's dashboard. Look for a chat icon. It's located in the left bottom corner. Click on the chat icon to access the support channels. If you still can't find the option to contact support, please send us an email at [email protected], and we'll be more than happy to assist you with changing the font style to match your store's font. In the email, please provide us with the details of your store and the specific changes you'd like to make to the font style. Our support team will get back to you promptly to help you out. Thank you for reaching out to us, and we look forward to resolving your query and enhancing your app experience. Best regards, GoodApps team

5 / 5 Share

July 14, 2023

LIUBAVA HAS THE BEST CUSTOMER SERVICE AND I TRULY APPRECIATE HIS HELP. LlUBAVA, FIXED CERTAIN THINGS IN THE STORE WHICH AM VERY GLAD THAT EVERYTHING LOOKS GREAT PLUS THE APP IN THE STORE. THANK YOU.

Using app

4 months

Total reviews

7

Average rating

5.0

Developer Reply

Thank you so much for your glowing feedback! We couldn't be happier to know that you had an outstanding experience with Liubava, our customer service representative. We're delighted that she was able to fix certain aspects of your store and ensure that everything looks great, including the app. If you have any more questions or need further assistance, please don't hesitate to contact us. We're always here to help and make your experience even better. Once again, thank you for your kind words. Best regards, GoodApps team

5 / 5 Share

July 14, 2023

Very easy to use. I needed some customization work and it was done straight away. Very happy with the app

Using app

24 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your kind words! We are thrilled to hear that you find our app very easy to use. We're also glad that our customization services were able to meet your requirements promptly. If you ever need any further assistance or have more customization needs in the future, don't hesitate to reach out. We are always here to help. Best regards, GoodApps team

1 / 5 Share

July 13, 2023

*** SHOPS BEWARE! *** DO NOT USE THIS APP if your store accepts discount codes or has collections! If I could give this app negative stars, I would. I know that's dramatic, but the hell that we've been through with this app justifies the drama. We added this app to our store because we add free gifts at $25 and we were hoping to involve the customers more in the process by giving them choices for their free gifts. I got it all set up and it was working until we had several customers let us know that their discount codes weren't working and that the free gifts weren't there at checkout. We then toggled the button in the settings that says "Allow discounts in checkout with gifts" (it had defaulted to "disable discounts in checkout with gifts.") Okay...I wasn't sure why this was even an option. Of course, I want our customers to be able to use their discount codes. I reached out to support about this, and they warned us that this would create ghost products, but they wouldn't cause any issues. Unfortunately, this added a condition to every single one of our collections that says "product type is not equal to ghost_product," effectively adding every single one of our products to every single one of our collections. This has made our navigation useless, confusing customers, and has likely affected sales in the last few days. Additionally, this app will charge people for their free gift if they do use discount codes at checkout. We've had upset customers and have had to issue refunds. This makes out company look like we're trying to scam people! I reached out to support again and they confirmed that the app was supposed to add all of our products to all of our collections. That's just how the app works due to the ghost products that it has to make. The app was also working correctly when it charged people for their free items if they used a discount code. These aren't even bugs! It's just a poorly built and untested app! "We are just the beginners, so we are constantly developing and improving our application to make it more user friendly. Thank you for your honest feedback. We will be working hard on it to improve our application in the shortest terms." This is unacceptable. The Shopify App store isn't a testing ground for incomplete or malfunctioning apps. People need to be able to use discount codes with your app without it completely messing up our collections and navigation. The whole point of this app is to add FREE gifts to orders, not to charge people erroneously and to erode our customer's trust in our brand. This app should be removed from the store, improved, and TESTED thoroughly before anyone else has these horrible experiences. I definitely wouldn't trust any of the apps that these folks make. I'm sure they're all untested and not to be trusted.

Using app

3 months

Total reviews

15

Average rating

3.9

Developer Reply

Thank you for sharing your concerns with us. We appreciate your honest feedback, and after reviewing the situation, it's likely that compatibility issues were observed in your store. We would like to assist should you have other questions or concerns. Best regards, GoodApps team.

5 / 5 Share

July 13, 2023

Vitalii is the best! The representative was very responsive and got the app to work as we desired! This is a great value app.

Using app

10 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your wonderful feedback! We are delighted that our representative was responsive and able to meet your needs, ensuring that the app works exactly as you desired. If you have any further questions or need any assistance, please feel free to get in touch. We are always here to support you. Best regards, GoodApps team

5 / 5 Share

July 11, 2023

Very useful app that is free to use to employ free gift function into shopify. But the best part is the customer service that is helpful and patient when you face an issue

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your fantastic review! We're thrilled to hear that you find our app very useful. We're also delighted to hear that you had a positive experience with our customer service team. If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to support you every step of the way. Best regards, GoodApps team

4 / 5 Share

July 10, 2023

Liubava was very helpful with my app questions. I have not used it yet but the help I have received was good.

Store

Species Nutrition

Using app

About 1 hour

Developer Reply

Thank you for your positive feedback! We're glad to hear that Liubava was helpful in addressing your app questions. If you have any further questions or need assistance as you start using the app, please don't hesitate to reach out. We're here to support you and ensure a smooth experience. Best regards, GoodApps team

5 / 5 Share

July 8, 2023

great customer support, they have reply really fast to my doubts and concerns. There is a way to set up the discounts without dis

Using app

16 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your wonderful review! We're thrilled to hear that our customer support team provided you with prompt assistance and addressed your doubts and concerns quickly. If you have any specific questions or need guidance on setting up discounts, please feel free to reach out to our support team. We're here to help you every step of the way. Best regards, GoodApps team