All reviews

Rating Breakdown

  • 5
    116% (106 ratings)
  • 4
    1% (1 ratings)
  • 3
    2% (2 ratings)
  • 2
    1% (1 ratings)
  • 1
    7% (6 ratings)
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5 / 5 Share

April 28, 2025

Such quick and great customer service by Anne, she immediately helped me with positioning which I didnt think would happen

Store

Eleace

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your kind feedback — we truly appreciate your support!

1 / 5 Share

May 7, 2025

Update as of 7 May 2025: I finally received the refund after multiple follow-ups. Despite their claims, I never received any confirmation email they said was sent on April 23 — not in my inbox, not in spam, nowhere. It was only after I emailed their secondary contact address that I finally got a response and the refund was processed. The app developer's reply to my review claims they were transparent and had already refunded me, but this is misleading. If I had not reached out multiple times and found an alternative email, I would have never known about the refund, since no communication was ever received on my end. I’m glad it was resolved, but the process was unnecessarily frustrating, and the communication was poor. I would advise others to double-check everything carefully if you experience unexpected charges. I was charged a usage fee based on over 200 orders, even though I never implemented or used any part of the app. Simply accessing the app triggered charges, which I was completely unaware of. I didn’t set anything up, activate any features, or receive any benefit — yet I was still billed as if the app was running on my store. I contacted their support, but they were not helpful at all. Even after I explained that I didn’t use the app in any way, they insisted the charges were valid and stopped replying after saying they’d “escalate it to management.” It’s been days with no response. The billing model is unclear and unfair. Avoid this app unless you want to risk being charged for something you didn’t even use.

Using app

Almost 2 years

Total reviews

3

Average rating

1.0

Developer Reply

Thank you for taking the time to leave a review. However, we looked into your request carefully and fully refunded you as a gesture of understanding. Our team has always been transparent with the billing process. We also shared Shopify’s official response regarding this matter for your reference. Unfortunately, your review presents a misleading impression by omitting the fact that the refund was already processed. We kindly ask you to update your review to reflect the full context.

1 / 5 Share

March 12, 2025

"gratis" Than you download it and the first thing you see is the payment request. STO DOING THIS, THIS KIND OF """MARKETING""" DOESN'T WORK AT ALL

Using app

1 minute

Total reviews

7

Average rating

4.4

Developer Reply

Thank you for your feedback. The payment information appears right after installation because this is a paid app, and we want to ensure full transparency for our users. To make things more convenient, we display pricing details upfront so you can make an informed decision before proceeding. We truly appreciate you taking the time to share your thoughts, and we'll continue working to improve the experience for all users.

5 / 5 Share

Dec. 8, 2024

Store

Prafia

Using app

About 15 hours

Total reviews

3

Average rating

5.0

4 / 5 Share

Nov. 24, 2024

It's a great app, but it does not let me adjust the positioning of the widget. It is asymmetrical to my template.

Using app

About 2 hours

Total reviews

3

Average rating

4.7

Developer Reply

Thank You for your feedback!

5 / 5 Share

Nov. 19, 2024

Emily did a great job helping me resolve my issue. I like their service and I believe it will lead to more sales in our store!

Using app

About 1 hour

Total reviews

5

Average rating

5.0

Developer Reply

Thank you! Your feedback means a lot to us.

5 / 5 Share

Nov. 18, 2024

Awesome app

Using app

31 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thanks, your feedback means a lot to us.

5 / 5 Share

Nov. 14, 2024

Best app

Using app

6 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your review!

5 / 5 Share

Nov. 12, 2024

Muy buena atención por parte de Anne, me han ayudado a resolver todas mis dudas y problemas.

Using app

About 3 hours

Total reviews

2

Average rating

5.0

3 / 5 Share

Nov. 10, 2024

it's good at getting add on/gift wrapping conversions however the user setup interface is not so easy. i.e it's difficult to distinguish between add ons/services that you've set up and edit

Using app

Almost 2 years

Total reviews

1

Average rating

3.0

Developer Reply

Thank you for your review and for highlighting the value you've seen in driving add-on and gift wrapping conversions — we're glad to hear it's working well for you! Our support team is always here and happy to assist you with setup or any questions you may have. Please don’t hesitate to reach out — we’re here to help!

5 / 5 Share

Sept. 20, 2024

Great help service and perfect for our business.

Using app

16 days

Total reviews

3

Average rating

5.0

Developer Reply

Thanks a lot! Your feedback motivates us.

5 / 5 Share

Sept. 13, 2024

Using app

Almost 2 years

Total reviews

3

Average rating

3.7

5 / 5 Share

Aug. 13, 2024

The app is smooth. It does exactly what it advertises. If you are looking for an app that allows you to add add-ons to increase your revenue, which also smoothly works with your theme, and also engenders customer experience, then look no further because this is it. The support team is top notch. They are fast to respond and are very helpful.

Store

Hogarr

Using app

Over 1 year

Total reviews

2

Average rating

3.0

Developer Reply

We're glad to hear you're enjoying the app. Thanks for taking the time to leave a review!

5 / 5 Share

July 18, 2024

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 6, 2024

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 13, 2024

Support is fantastic. They truly stand behind their product and will go to the moon and back to help you resolve any issues. App has worked great since day one and works flawlessly with theme. The app really elevates customer experience.on my site.

Store

Pulirr

Using app

Over 1 year

Total reviews

7

Average rating

4.4

Developer Reply

We appreciate your positive review — thank you for using our app!

5 / 5 Share

June 25, 2024

Always helpful and works well!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for the positive feedback!

5 / 5 Share

June 22, 2024

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 19, 2024

great customer support

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you! We're here if you ever need assistance!

5 / 5 Share

June 7, 2024

Really easy to setup and the team was helpful with any customisation needed!

Using app

4 days

Total reviews

2

Average rating

5.0