GA: Product Addons+Gift Wrap
Enhance Your Store with Customizable Product Add-Ons
Rating
4.4
feedback
91
chart
#3,143
All reviews
Rating Breakdown
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April 28, 2025
Such quick and great customer service by Anne, she immediately helped me with positioning which I didnt think would happen
Thank you for your kind feedback — we truly appreciate your support!
May 7, 2025
Update as of 7 May 2025: I finally received the refund after multiple follow-ups. Despite their claims, I never received any confirmation email they said was sent on April 23 — not in my inbox, not in spam, nowhere. It was only after I emailed their secondary contact address that I finally got a response and the refund was processed. The app developer's reply to my review claims they were transparent and had already refunded me, but this is misleading. If I had not reached out multiple times and found an alternative email, I would have never known about the refund, since no communication was ever received on my end. I’m glad it was resolved, but the process was unnecessarily frustrating, and the communication was poor. I would advise others to double-check everything carefully if you experience unexpected charges. I was charged a usage fee based on over 200 orders, even though I never implemented or used any part of the app. Simply accessing the app triggered charges, which I was completely unaware of. I didn’t set anything up, activate any features, or receive any benefit — yet I was still billed as if the app was running on my store. I contacted their support, but they were not helpful at all. Even after I explained that I didn’t use the app in any way, they insisted the charges were valid and stopped replying after saying they’d “escalate it to management.” It’s been days with no response. The billing model is unclear and unfair. Avoid this app unless you want to risk being charged for something you didn’t even use.
Thank you for taking the time to leave a review. However, we looked into your request carefully and fully refunded you as a gesture of understanding. Our team has always been transparent with the billing process. We also shared Shopify’s official response regarding this matter for your reference. Unfortunately, your review presents a misleading impression by omitting the fact that the refund was already processed. We kindly ask you to update your review to reflect the full context.
March 12, 2025
"gratis" Than you download it and the first thing you see is the payment request. STO DOING THIS, THIS KIND OF """MARKETING""" DOESN'T WORK AT ALL
Thank you for your feedback. The payment information appears right after installation because this is a paid app, and we want to ensure full transparency for our users. To make things more convenient, we display pricing details upfront so you can make an informed decision before proceeding. We truly appreciate you taking the time to share your thoughts, and we'll continue working to improve the experience for all users.
Nov. 24, 2024
It's a great app, but it does not let me adjust the positioning of the widget. It is asymmetrical to my template.
Thank You for your feedback!
Nov. 19, 2024
Emily did a great job helping me resolve my issue. I like their service and I believe it will lead to more sales in our store!
Thank you! Your feedback means a lot to us.
Nov. 12, 2024
Muy buena atención por parte de Anne, me han ayudado a resolver todas mis dudas y problemas.
Nov. 10, 2024
it's good at getting add on/gift wrapping conversions however the user setup interface is not so easy. i.e it's difficult to distinguish between add ons/services that you've set up and edit
Thank you for your review and for highlighting the value you've seen in driving add-on and gift wrapping conversions — we're glad to hear it's working well for you! Our support team is always here and happy to assist you with setup or any questions you may have. Please don’t hesitate to reach out — we’re here to help!
Sept. 20, 2024
Great help service and perfect for our business.
Thanks a lot! Your feedback motivates us.
Sept. 13, 2024
Aug. 13, 2024
The app is smooth. It does exactly what it advertises. If you are looking for an app that allows you to add add-ons to increase your revenue, which also smoothly works with your theme, and also engenders customer experience, then look no further because this is it. The support team is top notch. They are fast to respond and are very helpful.
We're glad to hear you're enjoying the app. Thanks for taking the time to leave a review!
July 18, 2024
Aug. 13, 2024
Support is fantastic. They truly stand behind their product and will go to the moon and back to help you resolve any issues. App has worked great since day one and works flawlessly with theme. The app really elevates customer experience.on my site.
We appreciate your positive review — thank you for using our app!
June 25, 2024
Always helpful and works well!
Thanks for the positive feedback!
June 22, 2024
June 19, 2024
great customer support
Thank you! We're here if you ever need assistance!
June 7, 2024
Really easy to setup and the team was helpful with any customisation needed!