Google Reviews by Trustify

Hi, We’re truly sorry to hear about your experience and completely understand how frustrating this must have been - especially when the app didn’t work as expected and you were unexpectedly charged for shipping. This is definitely not the experience we want any of our users to have. Our support team has already reached out to you directly via email so we can better understand the issue and work with you toward a proper resolution as quickly as possible. Whenever you have a moment, please check your inbox (and spam/junk folder just in case) and reply with a few more details about what happened. We genuinely want to help and make things right for you. Thank you for your feedback and for giving us the opportunity to improve. Best regards, Trustify Support Team

Hi there, We’re truly sorry for the frustration you experienced, and thank you for taking the time to share such detailed feedback with us. We understand how disappointing it can be when the review language doesn’t match your store’s language, especially when flexibility is limited on the free plan. Your feedback is extremely valuable and helps us see clearly where Trustify needs to improve, not only in terms of user experience, but also in building a more reasonable and merchant-friendly pricing structure. We’re actively working on improvements to deliver a better overall experience moving forward. One of our support agents has already reached out to you via email to assist you directly, so please check your inbox when you have a moment. We’d really appreciate the opportunity to support you and hopefully turn this experience around. Thank you again for your honest feedback.

Hi there, we’re really sorry the app felt buggy and didn’t meet your expectations. That’s not the experience we want anyone to have. Since your review, our team has reached out to you via email (from Rosie at Trustify) so we can learn what happened and help resolve it. When you have a moment, please check your inbox (and spam/junk folder) and reply with any details you can share. We’re ready to investigate and make this right. Thank you for taking the time to leave feedback.