Google Reviews by Trustify

Hi, We’re truly sorry to hear about your experience and completely understand how frustrating this must have been - especially when the app didn’t work as expected and you were unexpectedly charged for shipping. This is definitely not the experience we want any of our users to have. Our support team has already reached out to you directly via email so we can better understand the issue and work with you toward a proper resolution as quickly as possible. Whenever you have a moment, please check your inbox (and spam/junk folder just in case) and reply with a few more details about what happened. We genuinely want to help and make things right for you. Thank you for your feedback and for giving us the opportunity to improve. Best regards, Trustify Support Team

Hi there, we’re really sorry the app felt buggy and didn’t meet your expectations. That’s not the experience we want anyone to have. Since your review, our team has reached out to you via email (from Rosie at Trustify) so we can learn what happened and help resolve it. When you have a moment, please check your inbox (and spam/junk folder) and reply with any details you can share. We’re ready to investigate and make this right. Thank you for taking the time to leave feedback.