Simprosys Google Shopping Feed

They stop sync products and you get a google merchant supension without warning.

If you wanna lose your google merchant center because of bulk imports, installed this app, that app simply when trial ends pause the sync and when you subcribe in some plan just sync everything making your feed 2,3x bigger of course, causing a repproval, stupid thing, it does happen in a lot of stores of mine.

I am extremely disappointed with this app, as it is currently not working for my store. I have attempted to contact their support team multiple times over the past few days regarding these issues, but I have yet to receive any response. The lack of communication and technical support has been very frustrating.

This app should be avoided at all costs. It ruined our Google Merchant feed within 1 hour. We went from 20,000 listings to double that and the instructions they gave to fix it removed our original feed and now our whole account is flagged for misrepresentation over a holiday weekend???? It was working perfectly for 10+ years prior to this awful app experience.

This app is absolutely trash! It ruined our Google Merchant feed within 1 hour. We went from only 25 listing issues to over 22,000 and now they refuse to help us fix the issue. We have been on Shopify for over a decade, and wanted a solution to help with bulk submission of our feed since Google removed in product metadata editing awhile go. I would stay away!

This is a terrible and worthless app. Beware of using it, as it will only waste your time and Google Ads money.

This is the most worthless app. Think twice before installing it—it's a complete waste of your time and money.

Für den deutschen Markt meiner Meinung nach nicht verwendbar. Nach einem Wochenende testen wieder deinstalliert, das kann ein Unternehmen ruinieren! Meiner Einschätzung nach liegt das an fehlerhafter Sprachanpassung englischsprachiger App / deutschem Merchant Center. Beispiele: In der App hinterlegte Artikelzustände werden gar nicht übermittelt. Die App zeigt längst behobene Fehlermeldungen des Merchant Center (welche nicht einmal das Merchant Center selbst anzeigt) nach Stunden immer noch an. Da alle 278 Artikel meines Shops fehlerbehaftet (u. a. lokale Inventardaten, obwohl gar nicht aktiviert und auch die Datenguellen im MC gelöscht sind) übertragen wurden als mit der Google-eigenen App und weiterhin als "Begrenzt" angezeigt werden, bleibt mir nur das Löschen. Schade! Mehr Glück nach einer vernünftigen Lokalisierung der App.

This app resulted in a Google Merchant Centre suspension, with unclear reasoning as to why but started when the app was installed. Customer support were unhelpful. Their app itself doesn't do anything special, it sets up the most basic campaign and then you still need to go into Google Ads to ensure you've got your detailed setup done, so it's useless. I don't recommend this at all, stay away.

does not use the market domain and currency !!!!!!!!!!!!!! NOT COMPATIBLE WITH MARKETS and international stores.

Used to be a great app, but now their customer service is terrible. I've contacted them five (!!!) times through Shopify, and they still can’t find my email. Complete letdown. I can’t recommend them—there are far more reliable apps out there.

Lots of bugs, things aren't working correctly, useless support

The app is quite complex and requires a lot of attention to detail. We discovered it adds extra customer event tags, which slowed down our homepage and product pages by 15–20% (confirmed with Google PageSpeed). Since we don’t run Google Ads or Facebook Ads, the app brought no real benefits, only slower performance. Support is not available during the day and replies only by email. In the end, we decided to uninstall, as it was just wasting time and money. Make sure you truly need this app before installing.

We discovered that the Simprosys app is automatically turning on tracing tags via the Web Pixels API without our permission. This is a serious concern because it results in duplicate events being sent to platforms, which can completely distort analytics and ad tracking data.

This app is terrible and not user-friendly. I used it for 3 months and my Google Merchant Center account was suspended for “Website Needs Improvement,” even though my website was perfectly fine. When I reached out for help, they never responded to my emails. The app also sends way too many unnecessary product links to Google Merchant Center; most of them weren’t even from my website, and I have no idea where they came from. I only have about 500 products, but this app submitted data for over 121,000 product links. Because of this, my account was suspended. Thankfully, after Google’s manual review team checked everything, the issue was resolved. But this app and their customer support caused the problem in the first place. I don’t see why I should pay for a service that provides no real solution and ignores support requests. Avoid this app, it’s not worth the trouble.

No support provided, and no email on app to communicate with at all. they on purpose hide their support to not hep with issues and concerns. I do not recommend app as their other Apps their

Ruined my current GMC and google ad setup. Had a 1100% ROAS running my ads manually. Installed this and was told it wouldn't affect my current setup. With a few days my ROAS is now <500%. Products have been adjusted in my data source and was assured this wouldnt happen. Confusing app, useless support that was slightly rude and abrupt but maybe that was a language barrier so i wouldn't say that was too much of an issue. However, the drop in my ROAS is the main issue for steering clear.

Terrible Customer Service. Issue ongoing for more than a week and still can not see how they are going to resolve their mistake. Continue to ignore basic questions and have failed to take responsibility. Performed updates in google merchant centre without consent and blamed issues on "google errors". Then asked me what the google errors are when they were the ones who said there were errors! Sent communication to an alternative email without consent. They seem to be confused and responses are to deny responsibility rather than resolve the underlying issue, there by continuing to impact the customer.

Hello, I do not recommend this app. Customer support very very slow, in addition they did not solve any problem. Just copy pasting. Catalog services not working good, there is full of bugs. Pixels not working well, Google and Meta.