Simprosys Google Shopping Feed
Simprosys Google Shopping Feed - Shopify App Store
Rating
4.9
feedback
6,765
chart
#229
All reviews
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April 13, 2025
Ruined my current GMC and google ad setup. Had a 1100% ROAS running my ads manually. Installed this and was told it wouldn't affect my current setup. With a few days my ROAS is now <500%. Products have been adjusted in my data source and was assured this wouldnt happen. Confusing app, useless support that was slightly rude and abrupt but maybe that was a language barrier so i wouldn't say that was too much of an issue. However, the drop in my ROAS is the main issue for steering clear.
March 1, 2025
I used this app and then uninstalled it. I requested my account to be disconnected from GMC and received confirmation that it was done. However, it turned out that Simprosys still has access, continues to receive emails from Google (monitoring activities), and is likely storing data. Additionally, spam started appearing after the integration, which wasn’t there before. This app likely has data security issues. Be careful and check your accounts.
Jan. 28, 2025
Terrible Customer Service. Issue ongoing for more than a week and still can not see how they are going to resolve their mistake. Continue to ignore basic questions and have failed to take responsibility. Performed updates in google merchant centre without consent and blamed issues on "google errors". Then asked me what the google errors are when they were the ones who said there were errors! Sent communication to an alternative email without consent. They seem to be confused and responses are to deny responsibility rather than resolve the underlying issue, there by continuing to impact the customer.
Jan. 18, 2025
Hello, I do not recommend this app. Customer support very very slow, in addition they did not solve any problem. Just copy pasting. Catalog services not working good, there is full of bugs. Pixels not working well, Google and Meta.
Jan. 16, 2025
Terrible customer support! They take four days to reply to emails, and I’m still waiting for them to fix my inactive Google conversion tag.
Dec. 15, 2024
I have been using this app for 3 years but I am starting to realize now how much they came in the way of our data collection. Sure it is great value for $5, but do you really want your data collection from ads to be setup by a team that just copies and pastes answers? These guys are the laziest people when it comes to ticket resolution. Often times I get the same message of giving them access in the same thread, something I have given them years ago and repeatedly remind them. It takes 30 responses to get anything resolved, and this week I decided to move on to another tool. If you spend thousands on ads, take to a better solution, these guys have a terrible product. I have been using them for 3 years and in the last week my data collection has improved significantly with another tool. Pay cheap prices and get cheap service, as simple as that
Nov. 7, 2024
Support doesn't answer emails promptly, and they are only not available during normal business hours if you live in the United States. So getting help when you need is difficult unless you wanna be up at 1 or 2 AM in the morning to match their Indian Standard Time. This is not acceptable for a business that serves an American public.
Nov. 4, 2024
The app has been giving us consecutive issues with price mismatch issues over almost a year, every time we contact the common things they says is: do not use Shopify geolocation app popup your micro data has issues and they every time fix it and still the issue exists. they want us to override all Shopify market conversion prices from automatic to manual. every single thing is done every time and the issue keeps on appearing the problem with them is there senior management is just not bothered and they put everything over to the juniors who just have basic know how or they are just not bothered at all. every single website we have is same issues, I would not recommend them at all although we are stuck with them and cannot switch as of now as its too much of a work for now. Typical problem with Indian companies the moment they become big everything goes to junior staff who is not bothered I wont say not capable they are just non serious.
Oct. 11, 2024
I installed and set up my ad account through this app, and the next day my products in google merchant center and goole ads got banned and I needed to go thru all the verification processes of my business, and google keep rejecting
Dear Friend, We can understand how frustrating it can be to fulfil the legal aspect of your relationship with Google. We are just facilitating the technical part of the process. When you create Google Ads through our interface it just makes life easy. At the same time, it does not provide any kind of immunity against legal requirements. It is often required by the law of the land to verify every advertiser profile to ensure the advertising ecosystem remains healthy. Hope you can understand. Thanks.
Oct. 1, 2024
there online chat system never works. they replied your email after 4 days. very unprofessional. i recommended to all never use it. Now i will try to find other app.
Thanks for bringing this point forward. If you look at the app store listing, we don't promise chat support. We provide Chat support only when our team is relatively free from pending tickets. Regarding response time, we have responded to you within a timely manner. But seems your inbox was not working. That might have been another reason your emails were not reaching to us too. Hope you can understand.
Aug. 26, 2024
Installed and set up my ad account through this app and it was immediately banned, be VERY CAREFUL with this app
Aug. 12, 2024
avoid at all costs. support is horrific. the app doesn't work. We have been struggling with this App. Out of Stock items continue to show up in paid Ads. We want product to be able to be purchased-even if out of stock-but not have the items advertised so we pay for Clicks. THIS APP DOES NOT ALLOW THIS! Support is horrific...long delays to respond....zoom calls are a complete waste of time as you can't understand a word that is said. Stay away from this App.
July 29, 2024
Not working for me when it used to for other stores. No live chat anymore either.
July 23, 2024
Usei a versão paga por meses, e quando do nada minha loja foi recusada pelo merchant eu pedi ajuda e disseram que já tinham ajudado e então não iam ajudar, ai fiquei chateado, desinstalei e minha pagina do facebook foi hackeada com meu instagram logo após isso, ou seja eles tinham acesso e por eu reclamar eu suspeito que eles me prejudicaram.
May 27, 2024
Unsatisfactory, inaccurate tracking, contact handling was patient but unaware of the problem.
April 17, 2024
I'm reaching out to share a concerning experience I've had with the Symprosys app, and to caution you against installing it on your Shopify store. This app has caused severe disruptions for many businesses, myself included, by leading to the loss of Google Feed in Merchant Center and, in some cases, resulting in accounts being banned from Google Ads. Despite these significant issues, it's astonishing that Symprosys is still active on the Shopify platform. What's even more troubling is the app's vindictive behavior upon subscription pause or uninstallation. Users have reported that Symprosys maliciously deletes their Google Feed as a way of "thanking" them for using the app. This is not just a betrayal of trust but a deliberate sabotage of your Google presence. Please heed this warning: do not install the Symprosys app on your Shopify store. It's imperative to safeguard your Google control and avoid the potential harm this app could inflict on your business. Spread the word among fellow merchants to prevent them from facing similar setbacks.
Dec. 12, 2023
Worst customer service in Shopify app. Install only if you do not need customer service. They have a chat feature which does not work. They give total silent treatment, no response or chat message even does not work
Dear Merchant, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced with our customer service. We have tried to reach out to you via chat and email so many times to address your issues and provide you with the best possible solution. But we have not received any reply from you, so we are wondering if you have seen our messages or not. Please check your email inbox & spam box once as our email responses might have landed in your spam box. We are here to help you and we want to make sure that you are satisfied with our app and our customer service, so please let us know if you have any questions or concerns. Thank you for choosing the Simprosys Google Shopping Feed App and for your patience and understanding. We hope to hear from you soon and resolve your problems. Thanks, Milan Vaghela Product Lead - Simprosys InfoMedia.
Aug. 21, 2023
Really a bunch of problems, first of all, all the products reported errors, a total of five or six times to contact to solve the problem, and one after another more than three months to take a long time! Now, one-fifth of the products are always in PENDING status, which seriously affects our ad conversion results, and the technical and customer service support is always 24-48 hours to provide service! I am really fed up with this app!!!Please return all my money to me!
Dear Merchant, Thank you for your feedback. We would like to apologize for the inconvenience caused by the issue of your products being stuck in the Pending status for a long time. We understand your frustration and we apologize for any inconvenience caused. We would like to explain to you the actual root cause of this issue so that you can trust us again and continue using our app. Our app uses the Content API method, which creates a job for submitting a large number of products in bulk to Google. However, while doing this for your store, Google detected a foreign character "�" in one of your products, which caused it to reject the entire product batch. This is why so many of your products were stuck under the Pending status. We have already fixed this issue for your store and implemented changes to prevent it from happening again. Our team has already communicated this to you via email. However, we noticed that you have left feedback about our app on the Shopify App Store, where you have requested "Please return all my money to me!". We would like to request you to reconsider your decision and give us a second chance. We value your business and we want to meet your expectations. We can assure you that our app is reliable and efficient and that we are always ready to help you with any issues or questions you may have. We also want to clarify that sometimes we may need 24-48 hours to fulfill your requirements, because we may need to make some custom changes to our app just for your store. This is not something that can be done instantly, and we hope that you can understand this. We always try our best to deliver our service as fast as possible, but we also want to ensure the quality and accuracy of our work. If you have any questions or concerns, please feel free to contact us at support@simprosys.com. We are always happy to help. Thanks, Milan Vaghela Product Lead - Simprosys InfoMedia
Aug. 18, 2023
I would like to share this incident, i had 4 accounts and all of them suddenly vanished after using this app, I don’t know what happened, something they have done
Dear Merchant, Thank you for sharing your incident with us. We are sorry to hear that you have experienced a problem with your accounts. We value your feedback and we want to assure you that we (or our app) have not done anything to cause the disappearance of your accounts. Please note that our app's primary job is to submit the product data feed from your Shopify store to your Google Merchant Center. We do not get access to any of your accounts automatically when you complete an integration process within the app. Account access must be granted manually by any Admin user. Therefore, we believe that the disappearance of your accounts is not related to our app, but rather to some other factors that are beyond our control. We would appreciate it if you could confirm when and how you lost access to your account. Did you notice any other unusual activity before or during that time? For example, did you install any other app or add any new team members to your accounts? There are some possible reasons why you might have lost access to your accounts, such as using weak passwords or credentials for your account or adding another user to your account who might have removed you from your accounts. We appreciate your understanding and cooperation. We value your trust and loyalty and we hope to continue serving you with our app. We are again assuring you that there is nothing wrong done by us as Simprosys or our App. We have already tried to get in touch with you via email but we haven't heard back from you. So kindly get in touch with us by replying to us at support@simprosys.com, so we can discuss the issue you are actually facing and help you suggest a possible solution for it. Thanks, Milan Vaghela Product Lead - Simprosys InfoMedia