Google & YouTube

Jan. 27, 2023

No products have been syncing since early January. Stuck at a loss now adding new products. I submitted a support ticket but no response.

Jan. 26, 2023

No content API updates since Dec 29th and now all of our products risk expiring in Merchant Center. I will strongly consider switching to a competitor platform after over 5 years of business with you if this is not fixed imminently. This incompetence may result in us not being able to advertise our products which is mandatory to generate sales. Please get this fixed ASAP.

Jan. 24, 2023

O app funcionava bem, mas a partir de 4 de janeiro de 2023 parou de funcionar. Todos meus produtos saíram do Merchant Center, e na shopify, quando tento configurar o app Google, o mesmo dá erro. Mesmo quando funcionava o app ainda tinha umas limitações, obrigava o usuário à fazer muito retrabalho preenchendo informações que já são preenchidas no cadastro do produto, e que precisam ser informadas novamente no app Google. De qualquer forma, se voltar a funcionar tá perfeito por enquanto.

Jan. 24, 2023

Die App ist seit dem 2 Januar Schrott keine API Syncro mehr, shopify weiss selber nicht was los ist. Leider bis jetzt keine Hilfe bekommen.

Jan. 20, 2023

Impossible to synch our custom labels and other google fields since the end of december. The guys at Shopify dev team should understand ASAP that fixing this issue with this app is a MANDATORY PRIORITY ! How could you guys ignore the STRATEGIC IMPORTANCE of Google Shopping for your customers being e-shop owners ? It's been 3 weeks people are complaining here and all we read is "we'll get back to you sometime soon or later". SERIOUSLY ? Your greedy top management must have fired far too many dev people ! If not solved before the end of next week, we'll switch all our shops to another platform were we might finally benefit from GA4 before the very very last day of UA support !

Jan. 19, 2023

Shopify has not sent an API sync to Google since December 29th. Prior to that only a few, random sync's where sent. All of our products on Google Merchant Center expired. Shopify customer support was made aware of the issue and so far no help.

Jan. 15, 2023

Sempre tem alguma coisa errada nos anuncios, você corrige tudo oque eles estão pedindo, e apos corrigir aparece outro erro, estou testando a listagem gratuita para ver se faço uma campanha paga ou não, mas parece que o google faz de tudo para a sua listagem "gratuita não ser aprovada", eu corrigi todo os erros que eles pediram, muitos dos meus produtos foram classificados como "adultos", e que por isso não foram aprovados para o shopping, na minha loja vendo artigos para casa, oande que isso e produto "adulto" ?...o google fala que a minha listagem gratuita foi aprovada, porem o search console fala que o site não foi aprovado, eu não sei em quem eu acredito.

Jan. 15, 2023

Google makes it sound like that is so easy. I have been going around and around with this Google Merchant, Ads, Campaigns, and other requirements. Something is always wrong and no customer support. Google just wants you to pay more and more. Very unhappy.

Jan. 13, 2023

I Installed the app to try and sync products to my YouTube channel--the products don't ever seems to be approved, there is nothing wrong with them, no support ticket is ever answered, and the products never sync to my YouTube channel--what is wrong with this--Did Shopify change something in Dec. of 2022??

Jan. 12, 2023

Have gone CRAZY trying to figure out what I am doing wrong and why my products do not sync to Merchant Center anymore. Wish I had read the previous reviews earlier! Clearly there is a SERIOUS issue happening and customer support is really unhelpful. They first told me to open a new support ticket because I was not logged in (crazy, right, since I mentioned all info about my account in my ticket). Then the new ticket guy tells me to resync and wait. When what they should do is ADMIT they have a problem, stop making is about US and FIX it!!!!!

Jan. 12, 2023

This app was working perfectly fine for us up until around 30th Dec 2022 when the products were lasted synced. Since then, we've had no product updates and as a result, our pricing on Google is incorrect. We've tried uninstalling the app, and connecting our Google account again but still, no products are being synced.

Jan. 15, 2023

Syncing issue with GMC and Shopify: UPDATE 16.01.2023 : Shopify support has now stopped replying to emails and messages. Shopify is refusing to give any information on what is causing the sync issue and when or even if Shopify will be bothered to fix the problem. This has been the most disappointing customer service experience. Several months ago we moved from a paid app to the free Google Sales Channel app. There were a few issues when setting it up but they were resolved. It has worked reasonably well for the past 6 months. 3 days ago GMC stopped syncing our products from Shopify. I have spent 3 days, dozens of emails and online chats to Shopify and Google to try to get this fixed. At first, they both denied there was an issue but said they would look into it. Finally today I received an email from Shopify acknowledging, not only that there is an issue but they have been aware of it for some time. That was the last I heard from Shopify. I am still waiting for a response on how to fix this. If Shopify continues to be unable or unwilling to fix this problem we will most likely be leaving the Shopify platform and taking our business elsewhere.

Jan. 11, 2023

What a frustrating app, product information never syncs to GMC. If it can't be fixed soon, it must be Google's failure, terrible experience!

Jan. 11, 2023

I guest Im' joining the crowd of not those who has shopify and google not syncing. Feeling heartbroken and dissapointed.

Jan. 11, 2023

Nachdem die App mehr schlecht als recht gelaufen ist (keine Übertragung von Grundpreisen; unterschiedliche Fehlermeldungen zwischen shopify-app und Google-Merchant-Center; die google-Felder einzelne Produkte lassen sich immer nur über die Gesamtansicht ändern; kein Support durch shopify, da immer wieder auf google als Problemquelle und App-Lieferant verwiesen wird; ...), werden unsere Produkte seit einiger Zeit nicht mehr synchronisiert und google löscht sie nach und nach aus dem Merchant-Center als 'abgelaufen'.

Jan. 11, 2023

My products can not be synced to Google Merchant Center since one week ago. No one can help me to solve the issue. Very disappointed.

Jan. 10, 2023

Absolute Garbage! Just look at the last week of 1 star reviews along with the last 30 pages that are 99% 1 star complaints, same reported issues going back almost a year with absolutely no resolve! Shopify is fully aware of (their) Google App's syncing issues, as they stated on the phone in one of my 4 phone calls to them in the past week alone. This is happening to thousands of businesses whose products don't have GTIN's, MPN's and/or are Custom/Made to Order. Shopify Support sent me a screenshot of my editing feed, telling me to mark the items "TRUE" for 'Custom product' which was literally already done in the screenshot they sent! If Shopify cannot provide proper syncing with Google, then what good is it? Google is 'the end all be all' for shop visibility, SEO, and sales...the only "Sales Channel" that really matters. If I can't get immediate assistance with resolve, I'm leaving the platform, as I'm sure will thousands of others experiencing these same issues. SHOPIFY, FIX YOUR DEVELOPMENT PROBLEMS OR FAILURE IS IMMINENT.

Jan. 10, 2023

I'm so disappointed with this app and the support from both Shopify and Google! I have emailed both of them multiple times and neither one of them can help me figure out the issue with my account. It should not be this difficult to get some help.

Jan. 10, 2023

Shopify is not sending the product info to Google Merchant Center! It is so frustrating to have to spend hours upon hours on YouTube looking for solutions!

Jan. 10, 2023

Something is terribly wrong with this misrepresentation issue. Advice from shopify google expert says you cannot sell on Google unless you have a physical location? If this is true how are all these other dropshippers using google ads. Since I have installed the app it has been suspended for misrepresentation and i have been on all the help forums. Big Big problem with alot of other users accounts too..