Google & YouTube

Absolutely terrible experience. Products exist in Merchant Center, but the Shopify channel randomly shows 0 products. Then thousands of products disappear without any explanation, warning, or history log. Nobody can tell you what happened or which products were removed. The AI support bot is basically useless. It acts like it is helping, but all it does is repeat the same meaningless suggestions and send you in circles.It’s day one, and I’m guessing that in the next few days I’ll get an email from Google citing "misrepresentation" and banning my GMC and Ads accounts—fucking hell.

Dreadful. Google keep declining my products, giving me warnings and suspending my account for ' sale of live animals' This is utter nonscience, I have emailed many times asking for an explanation and advice on how to correct the problems I'm experiencing but of course they fail to provide and reply or support. Ay this point I have lost all respect for google and its staff members.

I have had non-stop trouble with Google Merchant. I have a very long-running YT channel (16 years) and 5 major websites. I loaded every possible disclaimer, return policy, and anything else Google demanded. It worked fine for a while and then...poof. Gone. "Your Google Merchant account is suspended for TOS..." So I dig around, add more return policies etc in every website possible. It works for a few weeks and then...poof. 60+ hours wasted. I decided to terminate my Google Merchant account. What a waste of time. But wait...there's more. To top it off, Google now says my Google Ads account is suspended because my Google Merchant (GM) account is suspended. I jump through hoops to tell Google that I deleted my GM account. My Google Ads account is re-instated...for about 3 weeks. Then the bot says "Suspended..." So I do this absurd cycle for 6 freakin months. Google cannot/will not fix this. They won't tell me EXACTLY what is wrong with my GM account. So, in the end, I gave this a "Google is a horrible, negligent business 'partner'" rating. Endless emails to Google are responded with robot/AI responses. If there's a human behind it, it's impossible to tell. "Just look at our TOS and comply...." Lol. I've seen $20M businesses have their GM accounts suspended with the same problems. FYI - I run multiple businesses, YT channels, etc. and this was by far the worst experience. Hope it works better for you, YMMV, best of luck.

many problems to set up and sync whit your feeds, updates don't 100% online

Too slow in approving your products plus the majority of items they disapprove for missing color, gender, size, etc. Too much hassle to fix. On Shopify end everything is correct.

After getting the app connected it only added 19 items to our Google Merchant account, out of over 250. I have verified that all the items have the Google / YouTube sales channel enabled. This plugin doesn't work and show be removed from Shopify.

The Google Customer Reviews integration is extremely frustrating and appears undercooked for Shopify’s current checkout architecture. The “Google Customer Reviews” opt-in block can be added to the Thank You page, but the block itself instructs merchants to install a “Google survey extension” — which does not appear to exist anywhere in the Shopify App Store or inside the Google & YouTube app. The integration also appears to struggle with Merchant Center parent/child account structures. Stores using a Merchant Center MCA with sub-accounts may find that the app connects ambiguously or fails to render the correct Customer Reviews opt-in, even where the correct sub-account has Google Customer Reviews enabled. Most concerningly, Google’s own support response was to tell us to manually install Google Customer Reviews JavaScript on Shopify’s checkout Thank You page. That is not a practical answer: Shopify’s upgraded Thank You / Order Status pages do not allow arbitrary checkout scripts, which is precisely why this app block is supposed to exist. In short: the advertised Customer Reviews integration does not appear reliable, the instructions inside the block are unclear, and support seems to provide legacy script advice that is incompatible with modern Shopify checkout.

The Google Customer Reviews integration is extremely frustrating and appears undercooked for Shopify’s current checkout architecture. The “Google Customer Reviews” opt-in block can be added to the Thank You page, but the block itself instructs merchants to install a “Google survey extension” — which does not appear to exist anywhere in the Shopify App Store or inside the Google & YouTube app. The integration also appears to struggle with Merchant Center parent/child account structures. Stores using a Merchant Center MCA with sub-accounts may find that the app connects ambiguously or fails to render the correct Customer Reviews opt-in, even where the correct sub-account has Google Customer Reviews enabled. Most concerningly, Google’s own support response was to tell us to manually install Google Customer Reviews JavaScript on Shopify’s checkout Thank You page. That is not a practical answer: Shopify’s upgraded Thank You / Order Status pages do not allow arbitrary checkout scripts, which is precisely why this app block is supposed to exist. In short: the advertised Customer Reviews integration does not appear reliable, the instructions inside the block are unclear, and support seems to provide legacy script advice that is incompatible with modern Shopify checkout.

The Google Customer Reviews integration is extremely frustrating and appears undercooked for Shopify’s current checkout architecture. The “Google Customer Reviews” opt-in block can be added to the Thank You page, but the block itself instructs merchants to install a “Google survey extension” — which does not appear to exist anywhere in the Shopify App Store or inside the Google & YouTube app. The integration also appears to struggle with Merchant Center parent/child account structures. Stores using a Merchant Center MCA with sub-accounts may find that the app connects ambiguously or fails to render the correct Customer Reviews opt-in, even where the correct sub-account has Google Customer Reviews enabled. Most concerningly, Google’s own support response was to tell us to manually install Google Customer Reviews JavaScript on Shopify’s checkout Thank You page. That is not a practical answer: Shopify’s upgraded Thank You / Order Status pages do not allow arbitrary checkout scripts, which is precisely why this app block is supposed to exist. In short: the advertised Customer Reviews integration does not appear reliable, the instructions inside the block are unclear, and support seems to provide legacy script advice that is incompatible with modern Shopify checkout.

Terrible app. It syncs products with Google Merchant Center inconsistently and incorrectly. There is no way to trigger a manual update, and new issues keep appearing all the time. Very unreliable and frustrating to use.

Completely useless app, customer support is just automated give no instructions on how to fix anything. THen they only give you 3 chances to get verified which they don't tell you about, absolutely worthless app.

We installed this app, and then a few days later, we found a campaign set up in Google Ads for a $13,000 a day spend. I have two-factor authentication on my email/login, so this is the ONLY thing connected to my Google Ads. It said that I was the one who created the campaigns...But I have not even logged into Google Ads in weeks. Also, when we installed this app the first time, I immediately uninstalled it as it did not work for what I needed. It wiped out our Google Analytics tag, and we were down for days. My developers and marketing people convinced me to reinstall it and just use it for analytics, Merchant Center, etc. So far I am NOT happy!!!!!

垃圾应用，自动更新慢的跟屎一样，或者压根不会自动更新，更新了商品也是跟网站上的完全不一样。因为它让我的GMC账号虚假陈述被封了3次，我真的服了。

Absolutely Terrible! I have been creating Shopify stores for over 15 years now. This app automatically syncs your products and SEO data, which sounds great. But WATCH OUT! If your Shopify created products do not meet Google's misrepresentation policies your Merchant account will get done for misrepresentation. Not only will Google not tell you why, their help is non existent. You are left pulling your hair out trying to work out where your products are not meeting their standard. You only get 3 strikes, and no feedback! Here is the real hit though, while your account is paused the sync does not work. Absolutely terrible! I resorted to deleting my merchant account, and placing a pixel the old fashioned way.

Updates have remained stalled, and no solutions have been provided. Awful customer service

incomprensibile

I am surprised that an API between Google and Shopify is so buggy and lacking in features. The support for this app is severely lacking.

不小心按错了解除账号，结果就使用不了了