Google & YouTube
Drive sales by showcasing your products on Google and YouTube
Rating
4.5
feedback
4,777
chart
#396
All reviews
Review RSS Feed
May 27, 2026
I am surprised that an API between Google and Shopify is so buggy and lacking in features. The support for this app is severely lacking.
April 27, 2026
The automated processes don't work. Hence you have to read useless pages of support to discover what went wrong. No resolution at all and seems that getting to support is also wishful option for many.
April 15, 2026
Application non fonctionnelle, support inexistant. Les produits s'ajoutent partiellement à GMC puis plus aucune mise à jour. Google ne récupère que 10% des données (ajouts paniers, conversions etc). Problème de communication entre Shopify et l'application.
April 14, 2026
7 year old existing Google Merchant/Ads Account suspended 3 days after installing this app and connecting... Finally after 2 months of appeals, got account working... Only to be promptly suspended 4 days later for 'misrepresentation'. its been an additional 2 months of stupidity. No Support - they keep copy-pasting vague crap that does nothing to tell you what some stupid AI flagged your website for. No specifics - just 'read the policy' and 'fix your website'. Now Google Merchant/Ads account permanently banned because I appealed their stupidity 3 times... Avoid this app... There is absolutely NO SUPPORT and they will ban you for any stupid reason they can think up and then not help you resolve the issue they created!
April 12, 2026
Title: Completely Broken Integration, Zero Feedback, Zero Support This is by far the worst Shopify sales channel I have ever used. The Google & YouTube app gives the illusion that everything is connected and working, but behind the scenes, nothing actually functions. Products can be active, published, priced, categorized, correctly configured with all required Google metafields, shipping, weight, and inventory — and yet Google Merchant Center receives absolutely nothing. No products, no timestamps, no diagnostics, no errors. Just silence. The most unacceptable part is that the system provides no feedback at all when the feed does not push. Merchant Center simply shows “0 products” with no explanation, and the Shopify app gives no warnings, logs, or troubleshooting tools. You are left guessing whether the problem is configuration, Google, Shopify, or the app itself. Support is essentially nonexistent. There is no clear documentation for edge cases like small catalogs or single‑product stores, no way to manually force a feed refresh, and no meaningful error reporting. You can waste hours or days doing everything “correctly” only to find out the integration never fired in the first place. This app feels designed exclusively for large bulk merchants and completely hostile to small or careful sellers. A production‑level sales channel should never fail silently. This is not a minor bug — it is a fundamental design failure. Avoid this app unless you are prepared for frustration, wasted time, and zero transparency.
April 9, 2026
This app is terrible. It says everything is connected, but in reality conversions and audiences are not being tracked. I basically wasted €800 on Google Ads. I've been trying to figure out what to fix and where for two weeks now. I started digging deeper and found that in the app the correct Google Ads account is connected, but in the code it's actually a completely different one. At this point I have no idea what to do anymore. This is just awful!!!
April 5, 2026
My store is flagged as misrepresentation by this app, I have happy customers and 5 star reviews. Google support is a joke.
April 2, 2026
Absolutely horrendous, AI-slop, Blackbox software. This is absolutely riddled with false-positive issues, inconsistent data, incomplete data being pushed to GMC and really provides no useful functionality from the app side. Your data will be corrupt when it's pushed to GMC and end up with "missing images" or "missing descriptions" or unuseable products. Avoid at all costs.
March 30, 2026
We sell a mix of digital and physical products and this app is just a disaster. Leaves behind a merchant center with tons of wrong configured products and as you have absolutely no control of whats going on, there is not much you can do about it. Stay away if you want to have any sort of control, of whats actually going on in your shop.
March 27, 2026
March 20, 2026
J'apprécie Google en général, mais là, c'est une catastrophe. Google Merchant Center est un vrai casse-tête qui manque cruellement de transparence. On nous pose des questions personnelles sans jamais indiquer si ces informations seront visibles ou non par le public. C'est extrêmement frustrant et mal conçu pour les créateurs.
March 19, 2026
Now that Shopify insanely got rid of being able to click on the Google shopping app within a product page to edit Google info, they're instructing people to do it from the Google app. Oh, but you can *only* do a bulk edit. So, if you have 10,000 variants, good luck on getting that to work. Taking away the ability to click and edit Google shopping channel info within a product page has to be one of the most ridiculous decisions Shopify has made in a while. If you want to edit all of the Google shopping information and can't use bulk edit there, now it's like 10 steps to do the same thing. Absolute travesty that nobody seems to care about because apparently, AI is the most important thing ever now. Be better, you completely destroyed my workflow. Good job.
March 15, 2026
This app is extremely disappointing and poorly maintained. The system feels incomplete and full of unresolved issues. Data synchronization is unreliable, often delayed, and sometimes inaccurate, which makes it difficult to manage products or receive proper feedback in a timely manner. What makes the situation worse is the lack of meaningful support. When problems occur, the feedback provided by the system is vague and unhelpful, leaving users guessing about what actually needs to be fixed. Instead of helping merchants improve their stores, the app often creates confusion and unnecessary obstacles. For a platform backed by a company as large as Google, the quality and usability of this app are far below expectations. The limited functionality and unclear error reporting can easily lead users into dead ends where there is no clear way to resolve issues. Overall, the experience is frustrating and unreliable. Merchants who depend on stable tools to manage their business will likely find this app more problematic than helpful.
March 10, 2026
This app has disconnected itself from my Shopify store. The links do not work either to be able to decipher yourself what might be wrong.
Hi - we had an outage yesterday that affected the Google & YouTube UI, which resulted in certain links or modules not loading properly. Rest assured, no product syncing or ad campaigns were affected during this outage, it was only an issue with loading the app on Shopify and may have shown itself as broken links, blank pages, or missing modules. This was resolved after about an hour and you shouldn't have any issues today. I also took the time to personally check your shop's integration and nothing was disconnected, and product updates still worked during this outage window. We apologize for the interruption!