Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
9,637
chart
#116
All reviews
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March 27, 2025
Google replied to us stating that we should replace our online store URL on merchant with the one we prefer. The issue with this is that it does not update any of the URL's for the products. So if anyone searched for our products they'll still be redirected to our online store URL. The change made does not propagate into the items. We have tried making a script to automatically change all URLS on google merchant to the URL we are using on the hydrogen storefront. This could work, but if we change ANYTHING on the shopify product page, for example, the description, the URL goes back to the primary online store one. Giving this a 1 star, hoping the team looks into this issue. Our shop uses the hydrogen storefront, which uses a different URL compared to the online store storefront. The google & youtube app seems to only use the online store storefront URL, with no options to change this. We want to redirect our users to the hydrogen storefront, not the online store one. We have tried getting into contact with Google & Youtube support, only to be told to contact Shopify. We contacted shopify and they told us they'd speak directly with the team that handles this app. This was 3 months ago. We are only looking forward to the feature that allows us to choose the preferred URL we would like to use to prefill google ads links, merchant etc..., but it seems like google is refusing to do this. An update like this wouldn't take longer than an hour to make.
Hi, the Google & YouTube app receives onlinestoreURL data from Shopify's product data as part of the automatic product sync. In this case, since you're using a headless domain, Shopify has saved product data under the primary domain of your myshopify.com hosted site URL, which is why Google is seeing a different domain URL than your claimed website. We are discussing this unique scenario with them, but since their change won't be done in an hour, we do have a method in Google Merchant Center for you to update the product URLs that Shopify exports to us. Please submit a case at https://support.google.com/merchants/contact/shopify_3p_support_app and let me know once you've done this, as I need to walk you through the process using your specific store information that I can't share in a public review space. We will also have a faster turnaround time using our Get Support link because reviews tend to take multiple days to reach us after you submit them.
March 17, 2025
Sender ikke date til google ads. Konverteringssporing fejler, og sender ikke date videre. Bruger flere dage på at problemløse.
Feb. 28, 2025
I was ripped off by google and the support is poor. before you use this app I recommend checking all the reviews on trust piolt. Google has so many negitive reviews that I don't understand how shopify can partner with them. All I am saying is do your research before you use Google.
Hi! Sorry to hear your negative impression. I wasn't able to find any support cases or connected accounts under your store with us on the App, but I see you're disappointed by the cost. This app is free to install and use and has no costs whatsoever, and Trust pilot doesn't seem to have any reviews on this App specifically. Feel free to send us a support ticket at https://support.google.com/merchants/contact/shopify_3p_support_app so we can look into your issue. If you're being blocked by policy issues, make sure that any Ads Accounts you may have are also in good standing before requesting a policy re-review.
Feb. 27, 2025
Google has become one of the worse companies to deal with nowadays. You'd basically have to employ a fulltime person just to deal with the sheer volume of errors, blocks, 'fixes', 'bans', 'verifications', and it goes on and on and on and on. One second they claim you're selling 'dangerous products' (we don't), or that we have no shipping information (we do), that we are missing gtin (we don'r), or that there is 'misrepresentation' (we don't, for 10 years). Google appears to think you have nothing else to do with your business or your life than to be a full-time Google account manager to deal with their mess, and this is how they've designed their now impossible-to-deal with "service". I wish Google was replaced by a different company altogether. Maybe they can be bought up, or shut down, or replaced completely. It's a mess.
Feb. 16, 2025
Feb. 4, 2025
Riddled with weird bugs. Its still not generating any GA4 events and Google flat out said they are not supporting the plugin and will not answer even simple questions, like "does your plugin generate events".
Feb. 1, 2025
I try and not ever leave bad reviews as a small business owner however in this case I feel I have to. I can honestly say I have tried everything with this app and the support from Google who blame Shopify is as bad as Shopify's support blaming Google. I can easily connect all of my ggogle accounts, merchant center, analytics and ads and everything looks to be somewhat accurate but my products WILL NOT sync to merchant center, no errors, no wrong information they just do not sync either in the shopify app or in merchant center. Shopify have clarified that all information is correct and it should be syncing, google just blamed Shopify what a joke! By taking three days at a time to respond to emails, you are literally costing businesses money.
Hi, thanks for reaching out. It looks like you were stuck because there were no shipping rates for products set up under the General Shipping Profile. We're updating our messaging on the app to be more clear about what this scenario is and how to fix it. For completeness, for a product to sync, we will need the product opted in AND shipping rates set up in the General Shipping Profile. Products would not sync if we are missing the shipping data (like when custom rates are being used, or using a third party shipping app with no backup rates configured). You can either add General Shipping Rates in Shopify settings > Shipping and Delivery, OR change the Shipping Sync in the app to Manual and go configure rates in Merchant Center directly. Again, we will update our app messaging to help explain this better from the start. Glad we could get you running again!
Jan. 27, 2025
Have setup an account and guess what suspended. Added returns policy, refund policy, business model, terms and conditions, all details accurately added. Please kindly help me. Dreams shattered
Hi - make sure you have any linked Ads Accounts set up in good standing. This could trigger manual policy reviews as well.
Jan. 21, 2025
It was working fine until recently; my purchase conversion stopped tracking. GTM is not showing up on the post-purchase page. I am also receiving an email to connect my Google account and Google Ads account, even though everything was already set up. Additionally, there are no Google account and Google Ads account to connect. The app only has Google Merchant Center and Google Business Account available.** I hope that helps! If you're still facing issues, it might be a good idea to double-check your settings or reach out to support for further assistance.
Jan. 20, 2025
Does not update products in merchant center. Unable to get any support.
Hi - I've reached out to you via your recent help ticket to investigate further. It looks like products are coming through, but in each ticket a component may not have been getting updated, or only the local was having an issue. You'll see a response from us today to dig into this further with you!
Jan. 17, 2025
It’s terrible that I’ve tried reinstalling and uninstalling 4-5 times over the past three months. - Setting up conversion tracking for Shopify is overly complicated. If I use third-party apps, they gain access to my ad account, exposing all sales data or ad information. - If I install the official apps from Google (like the Google & YouTube app), they fail to report data accurately. For example, I had 8 orders from Google Ads, but the report only recorded 3 conversions, which affects ad learning performance. - If I try to set up conversion tracking from GTM (Google Tag Manager) to Shopify myself, I need to know some coding or be proficient with it (layers, scripts, etc.). How can a sales manager do this on their own? Shopify makes everything unnecessarily complicated. In conclusion, both Google Apps and Shopify deserve a poor rating due to the overly complex setup process for conversion tracking.
Jan. 17, 2025
Broken garbage, after wasting months trying to solve the issue with "misrepresentation", the app became incompatible after updating my store. After reinstalling the app, the store name is "invalid" within the new merchant account. Pure garbage that doesn't actually work properly. None of the error messages help you diagnose any issue and your left guessing, don't even bother with support because they wont help you. You're on your own.
Jan. 14, 2025
We've set the app up as instructed. The Conversion data in Google Analytics is way off actual. We've contacted Google regarding the issue and they have basically said they cant help. Hopeless!
Dec. 14, 2024
**Please Read This** My account is suspended for misrepresentation, but my website is fully transparent. Policies, secure payments (Visa, PayPal, etc.), and SSL are in place. I lack reviews as my site isn’t popular yet—how can I highlight reviews if none exist? Even Shopify's team found no issues. I’ve followed all Merchant Center SEO rules and provided required policies, yet I’m still rejected. I offer 1-2 day delivery in India. You again suspended my account after I submitted a good review.
Hi! Your website isn't launched to the public yet (it requires a password still). This would flag your account and stop your products from being approved on Google because we (and customers) can't access them. Additionally, I don't see you linked to a Merchant Center account through the App. If you disagree, send us a message via our support help on the Google & YouTube App > upper right > Get Support, which brings you to our contact form. https://support.google.com/merchants/contact/shopify_3p_support_app
Dec. 20, 2024
Update 20/12-24 Installed app again, not usefull and still the same issue. Can not even find my google merchant account in the app on shopify. I wonder what respons will be this time LOL Update. finally free listing was approved and products showing again. 2 days later it gets the same F...ng error with misinformation and all the same and NO there is not misinformation. This app is so completely useless!! Completely useless - google merchant center integration is bad. I have several webshops and suddenly my new webshop gets flaged and suspende formisrepresentation. And All info etc are 100% in good order with googles own standard. also NO help from google, but they clearly dont care as MANY MANY people state in here google are EXTREMLY vague about what issue i, I am 100% sure they dont even know themself. Also its AI bots 97% of the time that respons to you. and IF your lucky to get hold of a" real human, they dont do anything to help. Just dismiss everything! Worst company EVER and worst support EVER! I do so much hope The EU gets to divide alpabet and google browser in to small pieces. Google is a disgrace and harms alot of hard working and honest peoples living. maybe its time to stand together and sue them? I am already looking in to it with a lawyer.
Hi again! Our response will be to try and help you with your issue again from the basic information I can gather from this review. Did you submit a support case like we mentioned before? Doing it that way gives us all the information on your store, account, and steps taken, as well as permission to link accounts on your behalf, unlike here. If your Google Merchant Center account is not showing up in the dropdown, please make sure the Google Account you used on step 1 of installing the app is an admin on the Google Merchant Center account you are trying to connect. If you are trying to connect a subaccount, you should be an admin on that account, not the top level MCA. And again, if you can't get this to work, please send us a request to link that merchant center account. I can't do it on your behalf from a 1 star review, and the responses from a ticket you submit will be multiple days quicker resolution than writing reviews for help here. (Previous reply) Hi - I saw you installed and uninstalled the app multiple times, and I wasn't able to see an actual support case submitted. If you're still interested, you should submit a support request via this link: https://support.google.com/merchants/contact/shopify_3p_support_app That way I'll have enough information to see what you were being flagged for. Unfortunately by connecting and disconnecting multiple times over a couple days, any information I can see right now is a but hard to confirm without more information from you!
Dec. 4, 2024
I installed this in two stores. It was bad in one and terrible in the other. Only part of the data (events) they claim will go into Google Analytics actaully does. Support for it is non existent - you get bounced between different Goole support teams and no one knows who's supposed to help make this integration work.
Nov. 20, 2024
Our Shopify website has correctly installed the "Google & YouTube" tool, but when tested with the "Pixel Helper," the "Google & YouTube" tool shows as "Loaded." However, performing actions such as opening product pages, adding to cart, and checking out always displays "Events received" as "0." This issue has persisted for several months and is severely affecting our store.
Nov. 6, 2024
I am not able to select a target country and language, It doesn't show the options so I cant click anything and it doesn't work to write anything in that line either. I am just stop in the setup process because of that so this app is not working for me. And yes I have tried on multiple devices and waited for weeks and checked again and it's the same problem.
Hi, have you sent us a ticket on this yet? The drop-down populates countries based on the currency of your Shopify store. If you're using ISK/Iceland as your store currency, this doesn't look to be supported by Google Merchant Center yet https://support.google.com/merchants/answer/160637 If you have Markets and Shipping set up to countries outside of Iceland, we hope to give you the ability to select those instead of Iceland as your markets by the end of the year, which would unblock you.
Nov. 6, 2024
Richtig krampfhaft diese App einzurichten! Ständig fehlen irgendwelche Daten. Selbst wenn ich meine eigene Adresse hinzufügen will, findet er es als "lokale Adresse" nicht. Ohne diese Funktion werden meine Produke von Shopify nicht sychronisiert! Total nutzlos und zeitraubend!
Hi, it seems like you're only having an issue with the Local Ads aspect of the app. Your products for Online destinations are syncing properly, and have been for a few weeks. If you want to enable your products for Local Advertising, you'll want to make sure your local store addresses match your Google Business Profile settings. Give us a message if you can't sort this out, and hopefully you'll update your review since your products have been syncing properly already. Hallo, es scheint, als hätten Sie nur ein Problem mit dem lokalen Anzeigenaspekt der App. Ihre Produkte für Online-Ziele werden ordnungsgemäß synchronisiert, und das schon seit einigen Wochen. Wenn Sie für Ihre Produkte lokale Werbung aktivieren möchten, müssen Sie sicherstellen, dass die Adressen Ihrer lokalen Geschäfte mit den Einstellungen Ihres Google-Unternehmensprofils übereinstimmen. Geben Sie uns eine Nachricht, wenn Sie das Problem nicht lösen können. Wir hoffen, dass Sie Ihre Bewertung aktualisieren, da Ihre Produkte bereits ordnungsgemäß synchronisiert wurden.