Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
8,591
chart
#86
All reviews
Rating Breakdown
Review RSS Feed
Sept. 1, 2024
Complete nightmare using this thing for me. I have been with Shopify for over 6 years. Started online only and then when we opened our little local retails shop and tried to integrate with Google Business Profile and thus Google & YouTube and Ads etc. The entire experience to date has been wretched. Everything always in a loop screwing up, randomly changing data of all kinds from missing price to adult labels on benign things, to missing price, shipping, added attributes I don't want - on and on - and we sell a nominal amount of one of a kind products - art antiques & namely. Extremely poor help from Google and Shopify keeps sending the blame to Google. I am beside myself with fury on this as it is affecting in great ways our local reputation and our ability to take advantage of the free listings and such. It is like a Gremlin outside of our 2 person show is screwing it all up every few days so I can never get it going right only wrong almost all of the time. Horrible and horrible support. I am in CANADA btw. We sell internationally and locally. So wrong to have such stupid problems with Google.
Aug. 20, 2024
The support system is very limited. Theres no any direct contact to google. All the time you have to fill up the submission. I have been trying to contact google for so long for the suspension in my account but they don't get back to me at all. I tried everything to contact them but im tired of trying to contact them and wasting too much time on the phone and then on the web form.
Hi, have you clicked "Get Support" in the upper right of the app? THis brings you to our ticketing system where you can submit and receive a case number for your issues. Here is the direct link as well! https://support.google.com/merchants/contact/shopify_3p_support_app
Aug. 19, 2024
Horrible. So complicated for no reason.
Hi, sorry to hear you're having trouble navigating our app. Please give us some more information about what is confusing so we can improve it in the future! In the app, just click "Get SUpport" and it'll bring you to our direct ticketing system https://support.google.com/merchants/contact/shopify_3p_support_app
Aug. 12, 2024
No funciona bien la app, me duplica los productos en google merchant center. No me permite modificar atributos de los productos en google merchant center y tampoco me deja hacer remarketing dinamico. Intente mil formas de arreglar los problemas, desde shopify modificando los productos y tambien en google merchant center. Nada funcionó
Hi, thanks for your input. We have a Contact Support link right on the app so you can create a support case with us very easily, and we have agents that can help you through your problems. When you use the app to sync your products, you no longer need to go to Google Merchant Center to manage products in both locations; you only need to set your product data in Shopify and we do the rest. If you want to give it another try, send us a note with the Get Support link and we can walk you through it!
Aug. 9, 2024
Hi, thanks for your review. If you have any additional information, we might be able to help you. Get in touch through the Get Support link. Everything actually looks great on your account right now and the app is doing a great job syncing your products to Merchant Center, so I'm curious how we can assist.
Aug. 8, 2024
Stays disconnected from Shopify's customer events no matter what. Shopify support claim they can't do anything about it and neither can Google
Hello! Thanks for your feedback. The pixel feature is not yet live, though we expect to start rolling it out soon. Unfortunately this may be confusing since the setting does display as disconnected right now, but it should not be affecting the functionality in any way -- simply by using this app, you should see your data flow through as expected, even through the new checkout experience. Once the feature goes live, you'll see this option become connected! If you're having any issues, please add to your existing support case with the discrepancies you are seeing, but rest assured this pixel setting is coming soon!
Aug. 5, 2024
Nach ein paar Tagen wurde der Ads Account blockiert für das "umgehen von Systemen". Auf Anfragen warum genau, wird nur immer mit der gleichen automatisierten Email geantwortet. Die Produkte werden im Merchant Center alle als gut gelistet und es zeigen sich keine Probleme in der Search Console. Kein Support vorhanden und die Marktmacht wird umverschämt ausgenutzt.
Aug. 2, 2024
Ever since we moved to the new checkout experience and had to move from scripts to pixels, it never works properly. The pixel under 'customer events' just keeps getting disconnected even though in the app everything says that its connected properly. No response from support yet.
Hello! Thanks for your feedback. The pixel feature is not yet live, though we expect to start rolling it out soon. Unfortunately this may be confusing since the setting does display as disconnected right now, but it should not be affecting the functionality in any way -- simply by using this app, you should see your data flow through as expected, even through the new checkout experience. Once the feature goes live, you'll see this option become connected! If you're having any issues, please add to your existing support case with the discrepancies you are seeing, but rest assured this pixel setting is coming soon!
July 29, 2024
I can't get it activate and support I was chatting to, could not seem to get me anywhere
July 23, 2024
There is no option for Croatia country. Why is that?
Hi, I'm sorry you were not happy with the app missing Croatia as a selection. Unfortunately the app only supports countries that Google Merchant Center supports ads for, and Croatia has not been enabled there.
July 17, 2024
Complicated for nothing .
Hi, we are sorry to hear you're having trouble navigating our app. Please get in touch with us if you have some specific issues or area of confusion so we can help you out! Click "Get Support" in the app, or submit a ticket at https://support.google.com/merchants/contact/shopify_3p_support_app
June 26, 2024
Be very careful when installing this app. I installed it, put in the information per Shopify request and it started asking for information that nobody has and before I could do any research it shut down my automatically started account. No warning, no chance to fix, just said I wasn't doing how it liked it and never told me how to fix it and it can be fixed wrong. Even worse, the only reason I did it was to assign my store to my account and the store I wanted, even though it let me connect, the location wasn't on the list. Completely useless.
June 8, 2024
I am coming from using Magento for many years and I have never needed YouTube to get Google Analytics working. However, here on Shopify with this app it is impossible to set up Google Analytics without YouTube. Anyway, I have created my "Brand Account (limited to YouTube)" as they call it now (see the note at the top of https://support.google.com/accounts/answer/7001996), but during the integration when it is time to choose the brand account and selecting the one I did create for the business, it errors with: `Whoops! You're using an account that can't go here. Reference code: es=ABAdc_iIhvK2ZAUWDqjIpeVqHbBtzFtg77o3S-SuSVaYbkqCFX2hkzoGnFRJpqWCRvGTmmexXpLjulqXJ1j1Z_ya7eArOENnYaIVsIECGEnUVdgDwqSXm5TKY-4vgJHAU5Quh6H2l9lK` The reference code is alway random and the error itself is not immediately helpful at all. I have spoken to the Shopify support people but they only suggest to check with Google. Google on the other hand it is impossible to contact as they always refer you to the community and can raise a question with the public. I just needed Google Analytics set up...
Hi! Thanks for your feedback. You should not need to set up a YouTube Account if all you want to do is use Google Analytics. When you download the app, you can set up Google Analytics 4 during the onboarding and skip the additional programs. You won't need a YouTube Brand Account if you already have a Google Analytics account. Send us a message so we can assist you further! In the App, you can click "Get Support" located on the upper right of each page in our app, or visit https://support.google.com/merchants/contact/shopify_3p_support_app and mention this review so we can help!
June 3, 2024
IT DOESN'T LET ME DISCONNECT!
Hi - thanks for reporting this. We're working on streamlining the process. In the meantime, we can help you disconnect. Get in touch with us at https://support.google.com/merchants/contact/shopify_3p_support_app and we'll fix this for you. Thanks!
June 1, 2024
Keeps flagging my shops for misrepresentation without giving me any idea what to fix.
Hi - thanks for bringing this to our attention. For details on the Misrepresentation policy issue, please see this help article: https://support.google.com/merchants/answer/6150127 Additionally, we would recommend checking the status and standing of any linked accounts, including any Ads accounts, before requesting a re-review.
May 28, 2024
Scammers. They will gladly take your money for ads but when there's a problem they will just send out a generic, useless email.
May 17, 2024
App doesn't work, I put in my mobile as requested to authorise and it says an unknown error has occurred. I have tried uninstalling and reinstalling multiple times with the same outcome. The help link goes to a generic Google help site with no specific information on what is actually going wrong.
Hi, thanks for letting us know you're having some trouble with our app. Please reach out to us through the "Get Support" link in the upper right of the App (the blue Get Support link, not the three dot menu), or clicking here: https://support.google.com/merchants/contact/shopify_3p_support_app We hope to hear from you soon
May 17, 2024
Verry disapointed about this app. Since i'm using this app my google ads account is suspended for circumventing systems policy. I have contacted google a lot of times, there is no service and no help?! We have object several times and nobody is trying to help us so we can fix te problem. We have a simple shopify store with a few products.. @Google, can you contact us how we can fix the problem so we can advertise our products..
April 17, 2024
The least intuitive app I've come across so far. Confusing, creates errors, waists time. The worst part is that in order to get support from Google, one needs their Shopify Account ID, which is not readily available in their store, but requires a chat with Shopify support. Even they didn't know which ID to provide (multiple failed attempts inputting a "Shopify Account ID" value in the Google support request). Very frustrating.
Hi Thank you for your feedback. I'm sorry the Shopify ID was confusing, especially since this is required for our team to look up your account to help you through your issues. The quickest way to see your Shopify ID (example.myshopify.com) is in the URL of your Shopify admin page as soon as you log in. it will be the text after "store/" in the website address: https://admin.shopify.com/store/exampleShopifyIDhere. We will look into some improvements on our support form to better explain this as well. Thanks for your feedback.
April 12, 2024
horrid app. I have it installed, everything is synced and connected, be it merchant center, analytics, google ads. Everything should be good. Tag assistant says no Google tags are on my site. So what's the point?