Google & YouTube

Jan. 13, 2023

I Installed the app to try and sync products to my YouTube channel--the products don't ever seems to be approved, there is nothing wrong with them, no support ticket is ever answered, and the products never sync to my YouTube channel--what is wrong with this--Did Shopify change something in Dec. of 2022??

Jan. 12, 2023

Have gone CRAZY trying to figure out what I am doing wrong and why my products do not sync to Merchant Center anymore. Wish I had read the previous reviews earlier! Clearly there is a SERIOUS issue happening and customer support is really unhelpful. They first told me to open a new support ticket because I was not logged in (crazy, right, since I mentioned all info about my account in my ticket). Then the new ticket guy tells me to resync and wait. When what they should do is ADMIT they have a problem, stop making is about US and FIX it!!!!!

Jan. 12, 2023

This app was working perfectly fine for us up until around 30th Dec 2022 when the products were lasted synced. Since then, we've had no product updates and as a result, our pricing on Google is incorrect. We've tried uninstalling the app, and connecting our Google account again but still, no products are being synced.

Jan. 15, 2023

Syncing issue with GMC and Shopify: UPDATE 16.01.2023 : Shopify support has now stopped replying to emails and messages. Shopify is refusing to give any information on what is causing the sync issue and when or even if Shopify will be bothered to fix the problem. This has been the most disappointing customer service experience. Several months ago we moved from a paid app to the free Google Sales Channel app. There were a few issues when setting it up but they were resolved. It has worked reasonably well for the past 6 months. 3 days ago GMC stopped syncing our products from Shopify. I have spent 3 days, dozens of emails and online chats to Shopify and Google to try to get this fixed. At first, they both denied there was an issue but said they would look into it. Finally today I received an email from Shopify acknowledging, not only that there is an issue but they have been aware of it for some time. That was the last I heard from Shopify. I am still waiting for a response on how to fix this. If Shopify continues to be unable or unwilling to fix this problem we will most likely be leaving the Shopify platform and taking our business elsewhere.

Jan. 11, 2023

What a frustrating app, product information never syncs to GMC. If it can't be fixed soon, it must be Google's failure, terrible experience!

Jan. 11, 2023

I guest Im' joining the crowd of not those who has shopify and google not syncing. Feeling heartbroken and dissapointed.

Jan. 11, 2023

Nachdem die App mehr schlecht als recht gelaufen ist (keine Übertragung von Grundpreisen; unterschiedliche Fehlermeldungen zwischen shopify-app und Google-Merchant-Center; die google-Felder einzelne Produkte lassen sich immer nur über die Gesamtansicht ändern; kein Support durch shopify, da immer wieder auf google als Problemquelle und App-Lieferant verwiesen wird; ...), werden unsere Produkte seit einiger Zeit nicht mehr synchronisiert und google löscht sie nach und nach aus dem Merchant-Center als 'abgelaufen'.

Jan. 11, 2023

My products can not be synced to Google Merchant Center since one week ago. No one can help me to solve the issue. Very disappointed.

Jan. 10, 2023

Absolute Garbage! Just look at the last week of 1 star reviews along with the last 30 pages that are 99% 1 star complaints, same reported issues going back almost a year with absolutely no resolve! Shopify is fully aware of (their) Google App's syncing issues, as they stated on the phone in one of my 4 phone calls to them in the past week alone. This is happening to thousands of businesses whose products don't have GTIN's, MPN's and/or are Custom/Made to Order. Shopify Support sent me a screenshot of my editing feed, telling me to mark the items "TRUE" for 'Custom product' which was literally already done in the screenshot they sent! If Shopify cannot provide proper syncing with Google, then what good is it? Google is 'the end all be all' for shop visibility, SEO, and sales...the only "Sales Channel" that really matters. If I can't get immediate assistance with resolve, I'm leaving the platform, as I'm sure will thousands of others experiencing these same issues. SHOPIFY, FIX YOUR DEVELOPMENT PROBLEMS OR FAILURE IS IMMINENT.

Jan. 10, 2023

I'm so disappointed with this app and the support from both Shopify and Google! I have emailed both of them multiple times and neither one of them can help me figure out the issue with my account. It should not be this difficult to get some help.

Jan. 10, 2023

Shopify is not sending the product info to Google Merchant Center! It is so frustrating to have to spend hours upon hours on YouTube looking for solutions!

Jan. 10, 2023

Something is terribly wrong with this misrepresentation issue. Advice from shopify google expert says you cannot sell on Google unless you have a physical location? If this is true how are all these other dropshippers using google ads. Since I have installed the app it has been suspended for misrepresentation and i have been on all the help forums. Big Big problem with alot of other users accounts too..

Jan. 9, 2023

Merchant Center is showing misrepresentation due to Shopify and Google not talking to one another - information not syncing - Help! there is an issue here and it appears I am not the only one.

Jan. 8, 2023

I mean if you want an app that runs like dialup get this one. since most of you are not old enough to know what dialup is, it was the first type of internet connection and it was extremely slow. (grandmother here) Anyway this app is like dialup. I have a 1000+ products and it seriously takes me 15 minutes to get to the last product. there are no page numbers to select or filters or anything to make finding products in anyway easy. it also loads all of your draft and archived products to make it even more cumbersome. It is showing errors that don't exist in the actual merchant centre. seriously use this app if you want to add a massive amount of frustration to your life. Or if you only have 3 products.

Jan. 7, 2023

Annoying keeps telling me disable Popups no access to them through this app ( if so very hidden) just will not do shit , help centre long kept reasking me my questions basically told me already installed and could do the Popups off thing through chrome which this is not … am also finding the Facebook thing just as daft keeps saying imbedded then connects but then won’t complete the etsy thing is a bit of a rip off they take 6percent so on some goods check your profit one of mine was minus 4.67 then some where zero and doesn’t seem to intergrate well and the ebay holy shit is that a nightmare

Jan. 7, 2023

Really disappointed in this app. I have spent days trying everything to get my Shopify products to sync with my Google Merchant account, including reaching out to Google, with no success and no one able to help.

Jan. 7, 2023

does not integrate with shopify. When you try sync shopify with google it just redirects you to this page which the google channel has laready been installed

Jan. 7, 2023

doesnt allow me to post products and doesnt list them auto absolute trash and waste of my valuable time

Jan. 6, 2023

My products are not being recognized by the google sales channel when I consult them in the app, they are neither approved nor disapproved nor pending. It's as if there are no products on the site, even though they are marked as active in this sales channel in the product settings.

Jan. 6, 2023

Trying to configure this app for ages. I'm having the same problems in my two stores, I have so many products disapproved with missing GTIN or EAN numbers and I had to mark every single one in Google Merchants manually as a custom product. Also, my G Merchant is not pulling out the correct feed information and I have constant problems with products being disproved. It's a nightmare to work with, lack of support and both Shopify and Google blame each other and I'm the one who is losing here! this is so frustrating!