Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.5
feedback
4,326
chart
#271
All reviews
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May 9, 2023
Alles ist von Shopify aus leicht und übersichtlich steuer- oder einsehbar was Google angeht. Die dahinter liegenden Anforderungen und Prüfungen liefert shopify gleich mit und so habe ich im nachhinein gleich festgestellt gibt es sogar die Produkttabelle die Google benötigt um Werbung zu machen. Ein geführtes 2 Tage Training bei Shopify oder von Google bezogen auf Shopify hätte ich mir sehr gewünscht. Die gesamte Shopify - Google Welt ist immens groß und man kommt nicht wirklich voran wenn man dann doch eine Fehlermeldung hat. Der Support ist dann eher mäßig und verweist auf allgemeine Docs mit vielen Seiten und ungenauen Lösungsansätzen. Nichts desto trotz ist die App in Shopify super und die beste Hilfestellung die es gab.
May 9, 2023
Great app, works as it suppose to and update all products automatically. Would like to suggest to add multiple feed option for international merchants to list items to multiple countries with different currency and URLs, as setup in shoplifty markets.
May 4, 2023
After a lot of research and learning from Google and Youtube. Apps are great for conventions, Ads, and Organic traffic.
March 14, 2023
Seems to be working. I set up things on google side first, and had no issues connecting to it from this app. Will see how it does.
March 14, 2023
I was contacted that there was a temporary problem that got fixed. I tried it now and it seems to be working just fine. I appreciate they got back to me within 24 hours. --- Old review: Not working. Goes to a grey page that simple says my site Refused to Connect. That doesn't tell me anything.
Hi there, Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. The issue you faced was quickly addressed by developers. I'm sending you an email to open the lines of communication and offer further support. Vance | Shopify
March 13, 2023
Hi, Google Channel Team I Have facing a problem. I have done all the steps but in the last step ''Manage target country and language'' have not showing Target country and Target language option in the selection box. please guide me on how to solve this problem.
Hi there, Thank you for your feedback - it sounds as though your shop was being affected by Google's beta currency limitation. Great news! Google has now expanded their target country options to include more currencies. I'm going to follow up with you over email to open up the lines of communication and make sure you are able to set up your accounts. Charlotte | Shopify
March 10, 2023
I'd been scared to install the app with all the negative reviews but figured it couldn't hurt as my primary source of product listing was my site any way so if it didn't work it was no loss. I had already had Google merchant centre pulling via web crawl which was o.k but had errors. So I set this up and it was linked and approved within less than 1/2 hour. Let's see if it's keeps it up but so far it's working as hoped.
Feb. 6, 2023
Great person and great personality! I have bin a viewer of his on twitch for a while now, over at Twitch.tv/xxStoned!
Dec. 15, 2022
É o maior canal de vendas do mundo, super respeitado e recomendado em todos os países por exigir excelência em seus anúncios!
Dec. 11, 2022
My clients got happy after getting approval through my Fiverr service, an Absolutely Superb App. every E-commerce seller should utilize this app service. you can see the proof at https://www.fiverr.com/share/Eo0z0D .don't blame the app. equip yourself with knowledge.
Oct. 22, 2022
AT LAST! WE CAN ADD FREE LOCAL LISTINGS !!!! URAH! URAH! URAH! URAH! URAH! URAH! URAH! URAH! URAH! URAH! URAH!
Aug. 4, 2022
Es muy facil de usar y mejora mi alcance de productos.Me facilita el llegar a muchos segmentos de mercado que antes me costaba alcanzar.
Aug. 5, 2022
Update 5 Aug. Thanks to Shopify's in-house magician Jason, it's now working for the first time ever, and it only took a few straightforward changes. Many thanks Jason! Has anyone ever managed to get an advert running via this incredibly poor app? I've tried countless times but it would honestly be easier landing my car on the moon. Why do you need to link the app, Google Merchant Centre AND Google Ads just to get this to work; which it NEVER does. Any campaign I create just sits on 'pending' FOREVER.
Hey there, Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with your Google Shopping Campaigns. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern. Jason | Shopify
March 30, 2022
Its a must have app for me, the app works brilliantly in the way it integrates with my Merchant account.
Nov. 1, 2022
Last year in 2021, I rated this app a 1 star because of all the problems it had caused me just like many others. However, I can now say, a year later, that the problems I was experiencing have been fixed and the app is now working seamlessly.
Hey there, Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help. Adil | Shopify
Feb. 17, 2022
Just a quick review for Cherry in the Shopify support team who has helped set up our merchant center feed using this app. Cherry has been incredibly patient and helpful, with absolutely superb customer service and kindness. If you run an online shop it's critical you can sell on google so appreciate those struggling with the app will leave bad reviews BUT as anyone knows who runs a shop clients and customers rarely leave reviews for good service but Cherry service was outstanding and I am very grateful for her support.
Feb. 14, 2022
Edit after Shopify Support contacted me: I changed to 5 stars because the Shopify Support really helped me to fix it. I'm pending in my opinion, if I should give 4 or 5 stars, because such things "happened" while using the app, but I can't say if it's a fault of Google Merchant Center/Search Console or Shopify could give more hints in the App backend, how such things could be solved or a picture by picture story which settings you should enable or disable to prevent issues. But for now it's working good again and 5 stars are good for an app that manages the connection for free and for a support that really helps. Edit: Without a reason the Google Site Crawler starting from February 6th suddenly reads the product price without the added tax value (while the Shopify Google Channel App Feed submits the final product price) of course both values are different which now leads to the "not approved" products in the merchant center...something has to be done from Shopify so that the site crawler catches the customers end price. - Somehow since 2-3 days several products that were listed correct are now not accepted because of "price differences" between feed and site crawling, but the prices mentioned do not exist in our shop. We don't know what's going on and why this price gap happens.
Hi there, My name is Jacqui from Shopify Support. Thank you for taking the time to review our app. Your feedback is incredibly valuable. I'm sorry to hear about the issues you are facing with Google. I'm going to follow up with you in an email and see where I can help and resolve your concerns. Jacqui | Shopify Support Specialist
Jan. 13, 2022
Useful. But limited options. Only promotes my largest most expensive variation with no option to not advertise certain variations. UPDATE: Robyn from shopify support contacted me and was beyond helpful. Gave me detailed instructions on how to exclude variations from the google merchant centre. Thanks so much :)
Hi there, Robyn here from Shopify! We really appreciate your feedback so thank you for taking the time to share your review of the Google Channel with us. When it comes to including products in your marketing campaign, this is done on the product level, rather than the variant level. That being said, I'm going to take a closer look over your account and follow up with you in an email so we can work on a suitable workaround for you. Robyn | Shopify
Nov. 5, 2021
I like this app. However, I didn't find an answer on how to add different values in "Google Shopping App Purchase" conversion action in Google Ads. Will I need to edit the code on Shopify or can I just add new value in "Enter a default value"? What if it's two different values? Thanks!
Oct. 28, 2021
Support team were very helpful in investigating and resolving some syncing issues we had between the app and Merchant Center as well as providing some great tips. Thanks
Hey there, Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want you to get the support you need in regards to the syncing issue you are facing with the Google Channel. I'll be sending an email out to you shortly to explain some details. I look forward to communicating with you there. Adil | Shopify