Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.5
feedback
4,325
chart
#292
All reviews
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Dec. 17, 2023
Dec. 16, 2023
Dec. 15, 2023
Terrible user experience because there are no explanations OR the reasons do not make sense to the user. Lack of clarity as to whether information is required or optional. No explanation as to how my store is helped by providing i9nformation in many cases.
Hi there! We are sorry to hear the Google & YouTube app has not lived up to your expectations so far. We have noted your feedback and will share it with the relevant teams. We are also excited about some upcoming improvements within the app that should address this feedback; look out for that in early 2024! If there is anything we can do to help you, our support team is standing by should you need any assistance. https://support.google.com/merchants/contact/shopify_3p_support_app
Dec. 15, 2023
Very easy to use, and has been a great asset to my business. We have been using Google for the last 3 years.
Dec. 14, 2023
Dec. 14, 2023
Ormai Google sta cadendo a pezzi. Il plugin viene aggiornato di rado, ho un problemi con le conversioni e l'assistenza non mi aiuta. Le ads su google/youtube sono sempre meno efficaci. L'unica cosa buona che avevate fatto, ovvero Google Optimizer l'avete chiusa. Un impero che si sta letteralmente sgretolando. Google pronta al fallimento
Hello and thank you for taking the time to leave a review. We are sorry to hear the Google & YouTube app has not lived up to your expectations so far. We have noted your feedback and will share it with the relevant teams. We are frequently updating and improving our app so please continue to look out for improvements. If there is anything we can do to help you, our support team is standing by should you need any assistance. https://support.google.com/merchants/contact/shopify_3p_support_app"
Dec. 11, 2023
WORSE EXPERIENCE EVER!!!! I sell TEA, and my Title for one product, Viking Tea qty 11, is Disapproved for placement because they say the Title is Sexually Suggestive. How is, Viking Tea, qty 11 (or quanity of 22) Sexually Suggestive? They did this in all the categories they can fail me in. There is something very wrong with these people. They must be Fact Checkers in their other jobs.
Hello there and thank you for the feedback. We will be sure to share your experience with the relevant teams. Our policies are put in place to protect both merchants and consumers. Unfortunately, there are times we overflag issues. If you feel this is this case, you can request a review in Merchant Center for the impacted products. Read more how to do that here: https://support.google.com/merchants/answer/13585221 If you still need help resolving these issues, please contact us at: https://support.google.com/merchants/contact/shopify_3p_support_app
Dec. 11, 2023
Dec. 11, 2023
Difficult to get all products labeled with a Barcode when dropshipping. Some products are not updated properly from designer/seller. And when you searching the product to retrieve said barcode can be impossible to find. I have still yet to identify what constitutes as the item barcode.
Hello and thanks for taking the time to leave feedback! We wanted to share a few help center articles that should clarify on how to properly use barcodes/gtins. Google barcode requirements: https://support.google.com/merchants/answer/6324461 Shopify's guidance on barcodes: https://help.shopify.com/en/manual/shipping/understanding-shipping/barcodes We hope this is helpful but if you still need assistance feel free to contact us at: https://support.google.com/merchants/contact/shopify_3p_support_app
Dec. 11, 2023
Our Shopify Google App's conversion tracking has been inactive for 4 days, disrupting our ad campaign assessments. The app is also conflicting with our manual tracking code, a common issue per customer reviews and community discussions. We've opened a case two days ago with no response. Urgently seeking resolution. Contact us ASAP.
Hello and thank you for your feedback! We were able to look up your case with support and see that they have responded and are working with you to troubleshoot. We hope we are able to get you a resolution shortly. We do apologize for any delays and will be sure to share this experience with the relevant teams.
Dec. 11, 2023