Google & YouTube

Shopify feed is not pushing product information to google merchant regularly. This is a consistent issue and when I contact Shopify costumer care these people send one line messages and respond slow most of the times 24 hours later, at this rate I’ll be an old man before these people fix the issues. Google is no help complete BS service.

Almost 70% my listings have not been approved. Error message says I need to add gtin, which I already had done. I have talked to google and they say the part with gtin cannot be read.

Our products are approved and synced in merchant center through content API, but not showing up in Google Shopping. Google allows free listing, and this app promise us the same, so I do not understand how can we show our products in Google shopping from our Shopify store... We also get warnings of color, size, gender (etc...), whereas we have lots of variants. I read on the Shopify website that it is not necessary to add these in case of having variants, but still we get the error in the google channel and in merchant center... I'm looking forward to hear from the support team, to help me resolve this issue.

All of our listings have been rejected due to an error message saying I need to add gtin, which we already done.

We migrated from woocommerce to shopify, where even though woocommerce had its issues, google was working fine. Now 50% of our products are rejected. Everything is correct, but this app is somehow rejecting a ton...

Absolutely dreadful app. None of my listings have been approved. Error message says I need to add gtin, which I already had done. Shopify, this is your app…..please sort it out.

Same story, all of our products are rejected by Google with no explanation. We surmised it was due to their being no UPC or GTIN codes, which is true. But we were also told we could override that by identifying our merchandise as custom. Don't see any way of doing that. If I could rate it zero stars, I would. Shame on Shopify for not correcting this for all of us.

Although my products are complete with EAN and MPN, on my google Merchant it says it is missing! Can someone help me?

I also found this app to be garbage. Google won't approve any of my listings. If anyone has found this to work please let me know the secret.

we have been trying to get our products approved and every single one is being denied, and when we speak to shopify they say its a google problem but we cant get ahold of google for anything its been a waist. so unhappy about it. Its causeing our company lose money everyday since we cant get it out to the public. and its been a 3 week process....... and still nothing

This app is garbage, Shopify blames Google, and Google blames Shopify. Just got an email from Google. This is regarding over 200 pending items for 7 business days. Here's what it says: Hi Scott, We do not support Shopify as we do not have access to it, which is why I cannot tell what is causing this issue in Shopify. Please contact their support, I hope they can figure this out and get your items approved as soon as possible. If you have additional questions about Google Ads or Google Merchant Center, please let me know by replying to my email. Sincerely, Magda

App used to work just fine, all my products are provided with gtin, barcode etc.. But since couple of months my products are not send through.... unable to reach google or shopify to fix this issue!

My products have gtin but it is not sent through the googlechanel. It is frustrating that Shopify or google don't fix this well known bug. the problem has been well known for several months. Why don't you want to fix this problem?

This problem with the GTIN's not being submitted is horrendous! It's affecting multiple of our shopify stores. Seems like it's been an issue for MONTHS and neither shopify or google are doing anything to fix the issue, leaving merchants to scramble for slow and problematic workarounds! Absolutely horrendous.

UPDATE: Shopify contacted me with a fix. Not sure if it will work. Before this I worked out another method by adding a supplemental feed to Google Merchant Center but working out the mapping of the Shopify Google Merchant Code (which is random and doesn't contain you SKU) to my SKUS and therefore GTINS took a lot of work. SHOPIFY - could you not default the Custom Field 0 to be SKU or some easily traceable identifier in Merchant centre other than product title? This is broken. It doesn't upload GTINS. The feed works in part, but you have to realise that the product listings aren't complete. All my GTINS are input yet this app doesn't feed them to Google so Google flags and demotes the listing as incomplete. I am having to work on a manual workaround rather than buy yet another addon app. Shopify developed apps need to work and to integrate properly with Google, or don't make them available and mislead people they do their job. It is frustrating that Shopify don't make the effort to fix this well known bug.

La maggior parte dei prodotti non viene approvata per errori con il GTIN (che invece è presente). Davvero pessima

All of my products are disapproved by Google Merchant Center because this app just plain doesn't work to transfer the info. Contacted Shopify support, but they said they couldn't help because they don't know anything about how to make Google Merchant Center integrate with Shopify, and directed me toward Google, which doesn't provide support anyway. Shopify: Don't tout an app and a service that you can't provide and don't support.

No es posible que dé tantos errores al conectar con shopify. Increiblemente mala. Y no hay documentación de ayuda... unicamente para errores genéricos

Compte Merchant Center suspendu car votre application est nulle. Attention ne va pas chercher les codes EAN des produits et Google vous pénalise... Appli à éviter.

Non mi ha dato modo di scegliere il paese di destinazione. I prodotti anche se approvati non compaiono in google shopping. Quelli non approvati hanno motivazioni fasulle (immagine che non ritrae il prodotto in modo chiaro, quando non è palesemente così). Una totale perdita di tempo. Inutile.