Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.5
feedback
4,329
chart
#292
All reviews
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April 21, 2022
I've had nothing but problems since adding Google to my Shopify store. After carefully reviewing all the information on my website, all information is intact and not misleading. My website business email was rerouted to my gmail account in Feb it worked good. Now it's disabled??? Google Merchant error states my account is not linked but I have a Google Customer ID number? I continue to get emails from Google saying my merchant account is suspended? Vague with no clear explanation nor direction. This is extremely frustrating and time consuming with no results. As a solopreneur trying to maximize my website's visibility, this is not the best use of my time...HELP!
Hi there! Paola here with Shopify! Thank you for taking the time to leave us your feedback. I completely understand how a Google suspension can be confusing. Google does not share with us further details on why they have flagged an account, although I truly wish they did. From our end, we can only provide you guidance based on our own experience. But at the end of the day, it's totally up for Google if they will lift the suspension or not. With that being said, I will be reaching out to you through email shortly to offer all the support we can from Shopify's perspective. We want to ensure that you have the right tools for your business to succeed. I look forward to chatting with you! Paola | Shopify Support
April 18, 2022
I reported tracking problems seven days ago, and the team hasn't made any fixes yet. Remarketing code is missing in the implementation, and begin checkout and add payment info conversions are not firing. So this channel isn't working as it should. Be careful installing this channel because if the tracking is not working correctly, the optimization won't work as it should, and you will lose your budget.
Hi there, Thank you for taking the time to leave a review on the Google channel, my name is Chris and I'd be happy to reach out to you to discuss the account specifics detailed in your review. More generally, I can advise that our team of specialists would love to assist you in getting the channel working correctly for you any time there is an issue. Please look out for my upcoming email. Chris | Marketplaces Support Specialist Shopify
April 5, 2022
I became a Google Merchant in 2010 and at the end of March. When I launched a Google ADS campaign within a couple of days , it the same moment I connected my merchant account to the campaign I was immediately sent an email by Google stating that my merchant account had been suspended. Upon coming here to the review site I was astonished at how many recent 1 star reviews were posted by other Shopify customers with exactly the same result of Google suspending the merchant accounts under the exact problem heading of misrepresentation . Very disappointed for the lack of due diligence for Shopify customers who now have suspended merchant accounts caused by misrepresentation of what?? Nobody knows, at least that is what the other reviews say. Then answer from Google is also very vague and does not have any ideas on offering a solution to fix this serious problem
Hi there, My name is William a support specialist with Shopify, thanks for taking the time to review our app, we definitely value all feedback received as it helps drive areas that need improvement. That being said account suspensions would be at the discretion of Google but I can take a look at the specific details related to your account to help you resolve this. I will need to follow up with you over email to protect your information. Please watch for my upcoming email so we can get this sorted out for you. William | Marketplaces Support Specialist Shopify
April 3, 2022
My account got suspended as soon as I added this. I don’t even know what I did wrong. Do not install at any cost.
Hi there! Chris here with Shopify! Thank you for taking the time to leave us your feedback. I completely understand the confusion surrounding the suspension. Google does not share with us further details on why they have flagged an account, although I truly wish they did. From our end, we can only provide you guidance based on our own experience. But at the end of the day, it's totally up for Google if they will lift the suspension or not. With that being said, I will be reaching out to you through email shortly to offer all the guidance and support we can from Shopify's perspective. We want to ensure that you have the right tools for your business to succeed. I look forward to chatting with you! Chris | Shopify Support
April 1, 2022
I don't recommend the app, since shopify events are not sent over to adwords. Shopify support said they cannot help with google analytics and sent me a bunch of links, when I asked for support for a shopify app. When we analyzed oue raw data in shopify we found 3x conversion from google ads than ads or google analytics showed. This is _owned data_, that should be provided to where you place your bets. This place is google ads (& GA). This idea ("one click google ads setup") of this app is excellent, the performance & support are not.
Hi there, Chris here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. The Google Channel is used to sync product information to your Google Merchant Centre and Google Ads accounts. The channel does not have an association with the Google Analytics part of Google's platform. I'll be following up with an email to open up the lines of communication to see if there is anything I can do to assist you. - Chris | Shopify
March 30, 2022
Got my account suspended due to misrepresentation. Trying to fix it is fruitless Google won't explain the issue and Shopify hasn't a clue. Really frustrating for such a simple product and e-commerce site.
Hi there! Paola here with Shopify! Thank you for taking the time to leave us your feedback. I completely understand where you are coming from. The Misrepresentation suspension can be frustrating and Google does not share with us further details on why they have flagged an account due to Misrepresentation - although I truly wish they did. From our end, we can only provide you guidance based on our own experience. But at the end of the day, it's totally up for Google if they will lift the suspension or not. Keep in mind that, although the Google Channel app helps you integrate your store to the Google Merchant Center, Google is still a third party platform, which means we cannot interfere with their processes. With that being said, I will be reaching out to you through email shortly to offer all the guidance and support we can from Shopify's perspective. We want to ensure that you have the right tools for your business to succeed. I look forward to chatting with you! Paola | Shopify Support
March 30, 2022
Its a must have app for me, the app works brilliantly in the way it integrates with my Merchant account.
March 29, 2022
Wir haben die App kürzlich installiert. Bereits nach einem Tag hat Google eine automatisierte Mail mit folgendem Inhalt geschrieben: We've reviewed your Merchant Center account and found policy violations. Your Merchant Center account has been suspended, and your products are no longer being promoted. Note that a suspension notification is also displayed in your Merchant Center account. In addition, related Merchant Center accounts may also get suspended. Your Merchant Center account is in violation of the following policies: Misrepresentation Google doesn't want users to feel misled by the content promoted in Shopping ads. [link to policy] In determining whether a merchant and/or site meets our requirements, we may review information from multiple sources including your website, product listings, accounts and third party sources. If you believe there’s been an error, please contact us by visiting https://support.google.com/merchants/gethelp. If you believe there's been an error or you believe you have fixed the issues, we want to help. Use the “Request review” button located on the Account Issues tab on the Diagnostics page of your Merchant Center account to request account reevaluation or contact us. Learn more about the “Request review” button Sincerely, The Google Merchant Center Team Es ist für uns unklar, wo der Fehler sein soll. Wir erwarten, dass Shopify uns hilft, diese Fehler zu beheben, damit das Merchant Google Shopping Konto wieder funktioniert.
March 29, 2022
Wir hatten die App am Anfang direkt installiert und es dauerte keine 2 Tage, dass Google unseren Werbeaccount und Merchant sperrte. Nach langem hin und her schreiben, sieht auch Google den Fehler in dieser App, da einige Angabe falsch oder gar nicht übertragen worden sind. Die Sperrung erfolgt durch einen Algorithmus, so dass die Google Mitarbeiter auch nichts tun können. Für uns ist das ein großes Problem und wird wahrscheinlich dazu führen müssen, die Übernahme des Schadens klären zu lassen. Eine Anfrage an Shopify blieb unbeantwortet, was ich als Dienstleister ehrlich gesagt unwürdig finde. Ich kann nur warnen, diese App in den Store zu installieren.
Nov. 1, 2022
Last year in 2021, I rated this app a 1 star because of all the problems it had caused me just like many others. However, I can now say, a year later, that the problems I was experiencing have been fixed and the app is now working seamlessly.
Hey there, Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help. Adil | Shopify
March 25, 2022
Just terrible...I've lost so much time and energy trying to make my products visible in Google Shopping for nothing. I also suspect that adding this app provoked a worse visibility in Google search. All my products are active in Google Merchant Center and I have absolutely no warnings but in the end, none of my products are visible in the Shopping tab ! Only answer from Google (I think I had more than 50 different conversions with google agents) : "this is the algorythm, cannot do anything about that". Shopify support has been also useless and it seems the Content API and the way Shopify and Google are informatically communicating knows many flaws. My advice : don't use this app !!
March 24, 2022
Just after installation, account suspended for misrepresentation. Now 14 days in and repeated calls with promises of call back .... still nothing and our competitors now have a serious edge =(.
Hi there, Charlotte here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. I am sorry to hear that Google suspended your account due to misrepresentation. Unfortunately we do not have control over Google's policies, and how they interpret suspensions such as these. I'll be following up with an email to open up the lines of communication to see if there is anything I can do to assist you. - Charlotte | Shopify
March 24, 2022
I used this app and shortly after my Google My Business profile was suspended. The only thing that changed was using this app. We've had no problems since 2014. Google won't tell me what their problem is now. Awful customer service. We're a brick and mortar bookshop and absolutely qualify. I can only assume this app is to blame. I would avoid it like the plague.
Hi there, Charlotte here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. The Google Channel is used to sync product information to your Google Merchant Centre and Google Ads accounts. The channel does not have an association with the Google My Business part of Google's platform, and we do not sync any data to those account types. I'll be following up with an email to open up the lines of communication to see if there is anything I can do to assist you. - Charlotte | Shopify
March 23, 2022
Useless product, doesn't do anything nor allows to publish your products on to google... It could have been very helpful if it worked though, what a shame!
Hi there, Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We definitely want to make sure that you get the support you need regarding the challenges you're running into with getting products published to your Google Merchant Center account. I'll be following up with an email to open up the lines of communication and help where I can. - Nate | Shopify
March 23, 2022
Using this app is a disaster. It is not known why this application is used added Google Adwords code incorrectly n . This caused huge problems for Google ADs when tracking conversions!! It took me a long time, and I eventually had to uninstall it, to figure out how to fix it. NOTE: If you have to use this addon to connect Shopify to Google GMC, be sure to check every step and keep an eye on it. At least for a while after it's configured until you're sure it's working properly. Otherwise, you'll have to do it all over again from scratch as I did.
Hi there! Markus here with Shopify! Thank you for taking your time to leave us a review. Not working Google Ads conversions can be frustrating although the code should be automatically correctly inserted, and you should not have this issue. I will be reaching out to you via email shortly with more details on what can be done in this scenario. I want to make sure you can take full advantage of our app for your business. I look forward to a helpful conversion with you. Markus | Shopify Support
March 23, 2022
This stopped working correctly. No longer connects to the Merchant account with a Verified domain if you have an advanced Merchant account. Feeds go to the wrong account. Creating a merchant account creates a new ID as a top-level account and you can't delete them from the Google merchant admin panel, even when logged in as an admin.
Hi there, Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. I'm sorry to hear about the challenges that you have run into while getting the Google channel set up. I'll be sending an email out to open up the lines of communication and help where I can. - Nate | Shopify
March 22, 2022
Got my account suspended due to misrepresentation. The feed is not transferring the right information always, I got the sale price instead of the regular one as an example, many problems and missing information regarding the brand and GTIN although I have all the information in the product page. The app does not help at all.
Hi there! Paola here with Shopify! Thank you for taking your time to leave us a review. Misrepresentation suspensions can be frustrating and, although Google does not share further information with us, I will be reaching out to you via email shortly with more details on what can be done in this scenario. I want to make sure you can take full advantage of our app for your business. I look forward to speaking with you. Paola | Shopify Support
March 21, 2022
What a shitty app.... Account got suspended and banned it because of shopify. Now I contacted google and got it lifted but then it STILL doesnt give a good feed.... Very bad app and please fix this, its crucial!!
Hi there, Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. I'm sorry to hear about the challenges that you ran into. While Google is fully responsible for lifting account suspensions, I'll be sending an email out to open up the lines of communication and help where I can. - Nate | Shopify
March 17, 2022
It has been almost 2 months since GTIN issue but no fix. The app loses alot of value without GTIN synchronizing properly
Hi there, Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to open up the lines of communication and help where I can. - Nate | Shopify
March 17, 2022
I completely see why people leave low ratings on this app. I just set it up and my account was suspended. When I contacted Shopify, they told me to call Google. I call Google, they ask me for a 10 digit number but I only have a 9 digit number and the automated system deleted me. I am so frustrated with both Shopify and Google honestly!
Hi there, Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. Although Google would be responsible for lifting the suspension on your account, I'll be reaching out by email to open up the lines of communication and help where I can. - Nate | Shopify