Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
9,122
chart
#93
All reviews
Rating Breakdown
Review RSS Feed
Oct. 1, 2022
Does much more harm than good. Doesn't work at all and results in your Google account getting suspended due to data quality issues, even though all of the correct data exists within your product details on Shopify.
Hello, Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Jackie | Shopify
Sept. 30, 2022
After about a week of trying I couldn’t get variants to display in google shopping, even after reading and watching videos about that feature and being on the phone with googles support.
Hi there! Mario here with Shopify! Thank you for taking the time to share your experience with the Google Channel App and troubleshooting steps. I completely understand where you are coming from, products with variants would need to fulfil specific requirements, and those details aren't easy to spot. I'm happy to share some bite sized steps to follow and check several fields based on our team¡s experience. I will be reaching out to you through email shortly. Looking forward to chatting with you! Mario | Support Shopify
Sept. 29, 2022
I've been using shopify for 2 years and still not able to use the google channel. I've tried everything but my account is still suspended due to "misrepresentation". I thought this would be easily resolved but 2 years later and i have the same issue. I have no idea what I am doing wrong. This shouldn't be so stressful
Hi there! Paola here with Shopify! Thank you for taking the time to tell you about your experience with the Google Channel App. I completely understand where you are coming from, the Misrepresentation suspension can be quite overwhelming. Although Google doesn't share with us the specific reasons for this, I'm happy to share some extra details with you that I have learned from my personal experience. I will be reaching out to you through email shortly. Looking forward to chatting with you! Paola | Support Shopify
Sept. 28, 2022
Do not install the app "misrepresentation" issues like everybody else. Simply unusable; try something else.
Hi there! Paola here with Shopify! Thank you for taking your time to tell us a little bit about your experience. I completely understand that the Misrepresentation can be quite confusing and, although Google doesn't share any further details with us, I'm happy to share information I have gathered from my personal experience. I will be reaching out to you through email shortly! I look forward to chatting with you. Paola | Support Shopify
Nov. 4, 2022
Impossible to get Shopify linked to YouTube. keep getting automated emails saying misrepresentation or policy violations. Nobody at GMC or YT team can provide a solution. Gave up in the end. Fail. Been a month now and support still can't figure it out!
Hi there, Thank you for taking the time to leave a review so we can get your feedback to the right team at Shopify. My name is William and I'm from Shopify support, I'll be reaching out to you via email to help you sort out the challenges you've identified here. William | Marketplaces Support Specialist Shopify
Sept. 26, 2022
Not accurate my items are uploaded from shopify and it keeps saying misrepresentation. I'm tired of the hassle with google.
Hi there, Ashley here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support. Ashley | Shopify
Sept. 23, 2022
Very confusing. I don't know where to start or end, It would be extremely helpful to show tutorials or break down instructions on how to upload inventory. I'm having to google everything and the only thing I'm getting is a headache. Shopify experts don't even know what to do half the time.
Hi there! Paola here with Shopify. Thank you for taking the time to tell us about your experience with the Google Channel App. I would love to understand more what is happening on your end to be able to help you get the channel working. I will be reaching out to you through email shortly. I look forward to chatting with you! Paola | Shopify Support
Sept. 21, 2022
App does not save metafields for products. I fill out what it wants and it will not stay saved. This is extrememly frustrating.
Sept. 21, 2022
Changes in the feed aren't synchronised, missing fields still show up. With this lack of functionality the app is not useful.
Hi there, Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support. Vance | Shopify
Sept. 20, 2022
This is ridiculously hard there if no reason for it shopify please help make the setup process easier for beginner users. Google is so important to our businesses. HELP
Hi there, Thomas here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggle you are facing with your account. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern. Thomas | Shopify
Sept. 20, 2022
Insanely difficult to use, the functionality is split between 3 different products and google can't take in feed data properly even though every field is filled out. really horrible customer support by a giant corporate giant that doesn't care about you whatsoever
Hi there, Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing. Vance | Shopify
Sept. 19, 2022
My account gets suspended as soon as I submit my products... The support is not helpful. Hence giving it one star.
Hey there, Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help. Thomas | Shopify
Sept. 13, 2022
satı kanalına açamıyorum, sürekli hata veriyor, lütfen yardımcı olun, her şeyimi düzgün yaptığımı düşünüyorum ama yine aynı atayı veriyor, sayfadaki engelleyiciyi kapat diye bir ata mesajı veriyor ama hepsini kapatmışım
Sept. 12, 2022
Worst possible setup. why make ecerything so confusing. and shopify, stop letting techies write your guides. they assume too mcuh. so frustrating and i will be leaving shopify post haste. what a fucking waste of time.
Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I am sorry to hear that you are experiencing some frustration with our guides on troubleshooting the channel. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Charlotte | Shopify
Sept. 11, 2022
Absolutely terrible support and very unclear on why account keeps getting disapproved. For 2 months I tried contacting helpdesk regularly and they always deflect the questions and buy time. Its very frustrating working with google and they need to get their act together. Don't recommend...
Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Charlotte | Shopify
Sept. 11, 2022
You can't even publish products with GTIN codes on them. This is a pretty basic requirement for google shopping.
Hi there, Thanks for taking the time to review the Google channel by Shopify, I can definitely help you with GTIN code errors but as the advice is specific to your store I'll need to reach out to you via email. Please watch for my email. William | Marketplaces Support Specialist Shopify
Sept. 11, 2022
I am experiencing some of the same issues that other people/companies are having. I keep getting GTN error on a lot of products. I also am experiencing missing inventory data issues. I don not know what that means or how to fix it. I am thinking about removing this app. My sales have dropped since this past May.
Hi there, Thomas here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggle you are facing with your account. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern. Thomas | Shopify
Sept. 9, 2022
I spend hours putting in custom product info and seconds later it kicks right back out again. I am incredibly frustrated! This is a waste of time and effort.
Hi there, Nate here from Shopify. Thanks for sharing your feedback regarding your experience with the Google channel app. I'm sorry to hear that you're experiencing these issues, and we definitely want to make sure that these are resolved. I'll be sending an email out to open up the lines of communication and help where I can. - Nate | Shopify
Sept. 8, 2022
Account suspended and no one tells you the reason. They only provide you with long documents to guess what the reason is. Contacted support and they say no reason for suspension, but still denied when review requested. It is all a mystery ... or maybe only for those they want to do business with.
Using app
10 months
Total reviews
2
Average rating
3.0
Hey there, Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help. Thomas | Shopify
Sept. 7, 2022
can not get it to work...keeps unpublishing items due to gtin/mpn..We have custom products that do not have these. Tried everything we read about to fix this issue..Is useless
Hi there, Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing! Vance | Shopify