Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
8,663
chart
#111
All reviews
Rating Breakdown
Review RSS Feed
Sept. 13, 2022
satı kanalına açamıyorum, sürekli hata veriyor, lütfen yardımcı olun, her şeyimi düzgün yaptığımı düşünüyorum ama yine aynı atayı veriyor, sayfadaki engelleyiciyi kapat diye bir ata mesajı veriyor ama hepsini kapatmışım
Sept. 12, 2022
Worst possible setup. why make ecerything so confusing. and shopify, stop letting techies write your guides. they assume too mcuh. so frustrating and i will be leaving shopify post haste. what a fucking waste of time.
Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I am sorry to hear that you are experiencing some frustration with our guides on troubleshooting the channel. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Charlotte | Shopify
Sept. 11, 2022
Absolutely terrible support and very unclear on why account keeps getting disapproved. For 2 months I tried contacting helpdesk regularly and they always deflect the questions and buy time. Its very frustrating working with google and they need to get their act together. Don't recommend...
Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Charlotte | Shopify
Sept. 11, 2022
You can't even publish products with GTIN codes on them. This is a pretty basic requirement for google shopping.
Hi there, Thanks for taking the time to review the Google channel by Shopify, I can definitely help you with GTIN code errors but as the advice is specific to your store I'll need to reach out to you via email. Please watch for my email. William | Marketplaces Support Specialist Shopify
Sept. 11, 2022
I am experiencing some of the same issues that other people/companies are having. I keep getting GTN error on a lot of products. I also am experiencing missing inventory data issues. I don not know what that means or how to fix it. I am thinking about removing this app. My sales have dropped since this past May.
Hi there, Thomas here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggle you are facing with your account. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern. Thomas | Shopify
Sept. 9, 2022
I spend hours putting in custom product info and seconds later it kicks right back out again. I am incredibly frustrated! This is a waste of time and effort.
Hi there, Nate here from Shopify. Thanks for sharing your feedback regarding your experience with the Google channel app. I'm sorry to hear that you're experiencing these issues, and we definitely want to make sure that these are resolved. I'll be sending an email out to open up the lines of communication and help where I can. - Nate | Shopify
Sept. 8, 2022
Account suspended and no one tells you the reason. They only provide you with long documents to guess what the reason is. Contacted support and they say no reason for suspension, but still denied when review requested. It is all a mystery ... or maybe only for those they want to do business with.
Using app
10 months
Total reviews
2
Average rating
3.0
Hey there, Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help. Thomas | Shopify
Sept. 7, 2022
can not get it to work...keeps unpublishing items due to gtin/mpn..We have custom products that do not have these. Tried everything we read about to fix this issue..Is useless
Hi there, Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing! Vance | Shopify
Sept. 7, 2022
Ive tried to get my Google Merchant center unlocked for 2 months now. Keeps getting disapproved for Misrepresentation but no information on how. Updated all info with information it asks but immediately it goes and shuts down the account. Absolutely zero support from help desk.
Hi there, Vance here with Shopify! Thank you for taking the time to let us know about your experience with the app. I can understand how frustrating this situation must be. I've sent you an email to offer further support and help resolve this. Vance | Shopify Support
Sept. 6, 2022
Absolutely terrible support and very unclear on why account keeps getting disapproved. For 6 months I tried contacting helpdesk regularly and they always deflect the questions and buy time. Its very frustrating working with google and they need to get their act together. Dont recommend of use !!
Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Charlotte | Shopify
Sept. 5, 2022
It doesn't pickup product variations and discounts. It randomly rejects my products saying the price doesn't match the landing page price when there is discount or variations
Hi there, Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support! Vance | Shopify
Sept. 1, 2022
I've been stuck for 2 weeks on "Checking your site claim" after linking Google Merchant Centre account with this app. Have tried uninstalling and reinstalling, same thing just gets stuck on checking site claim. Also the content API doesn't seem to work as a primary feed, I am having to use a separate Google Sheets to even get the products to show up in the GMC dash.
Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Charlotte | Shopify
Sept. 1, 2022
seems like a common problem people are having. does not link without flagging misrepresentation. I am trying to link my store to my youtube channel and it's not working.
Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Charlotte | Shopify
Sept. 1, 2022
I have problems ALL the time with this channel! There is always something wrong with my site ...misrepresentation... bla bla bla,,,, I had these same problems with my other store! This is one of the most frustrating things to deal with as a website owner! So much stress, so little accomplished!
Hey there, Thomas here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggle you are facing with your account. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern. Thomas | Shopify
Sept. 1, 2022
Integration does not work. I've had a Google Ads account for years now that's connected to our Google Merchant Center (also connection issues with this), but it doesn't seem to want to pull that information into Shopify. The only option I have is to create a new Google Ads account... why? I go into Google Account and everything on my end is linked, verified, and claimed. What is this app even for? Nothing works.
Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use Google channel on your store and leave a review. At the moment, the Google channel can be used to run Google ads, from directly within your Shopify admin. Any ads launched and ran from within your Google Ads account, will not sync to the Shopify admin. In this case, I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Charlotte | Shopify
Sept. 1, 2022
useless. No help from anyone. It keeps saying my products are not approved and to add an mpn but I have.
Hi there, Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We definitely want to make sure that you get the support you need regarding those product errors in the Google Channel. I'll be sending an email out to open up the lines of communication and help where I can. - Nate | Shopify
Aug. 31, 2022
Seamless workflow my butt. Your integration is horrible. Can’t even fetch images with saying the product failed. 6 hours of my life gone because I thought it was me, but it was always you. Not worth the hassle.
Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Charlotte | Shopify
Aug. 30, 2022
The app is constantly telling me that my products are fraud and not valid. I have tried for the last few weeks to get this straightened around but nothing works. This app needs worked on a lot. How can my products not be valid when i have "IN STOCK" "ON HAND" inventory. when i spoke with someone at google they kept telling me to do something i didnt know how to. i dont think it should be this complicated to get my products added to google for ads. im not a multimillion dollar company that has the money to pay a ton of people with master degrees to get my SMALL business up and running. why does this company have to be so difficult to work with? i just want spend money with them to advertise my REAL ON HAND IN STOCK ON LOCATION products with.
Hi there, Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing! Vance | Shopify
Aug. 29, 2022
Unable to get any support on this Shopify App. GTIN's are not properly syncing to the merchant center which has caused Google to suspend my account.
Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Charlotte | Shopify
Aug. 28, 2022
Can't group products with different sizes into single listings. So it's useless really. Definitely dont need dozens of listings, 1 listing for each size!!!
Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Charlotte | Shopify