Google & YouTube

Aug. 27, 2022

The app is full of bugs and there is no customer service help what so ever. The app got stuck on the verification stage, absolutely useless.

Aug. 25, 2022

After connecting my YouTube brand channel all products are imported to YouTube. But you are unable to connect to my main Google Ads account. You can only use your Google Ads account if you have a personal YouTube account. Almost no professional YouTuber uses a personal YouTube account. A YouTube brand account does not have its own email address and thats why you can not access to Google ads.

Aug. 23, 2022

Made a campaign through this app and got a suspension from google for "circumventing systems". It is impossible for me to get through to google and ask them what is wrong. Shopify support does not want to help either, as they say google are to blame, eventhough the only thing I have done is to name the campaign and set a daily budget in the app. Something must be wrong with this APP. Please someone reach out if you know how to get this solved.

Oct. 21, 2022

There is no other racist dictator organization like Google. If you are angry with Putin, look at Google. they are number 1 step away google, they will fk your business

Aug. 23, 2022

Trying to connect your shop to youtube via this app is about as painful as a horse repeatedly kicking you in the face.

Aug. 22, 2022

I've had thousands of my Shopify products in my Google Merchant center successfully for more year or two with no problems. My website is Claimed (green checkmark) and email verified (green checkmark). All the sudden my products are removed, and Shopify says my Merchant Center has been suspended, even though when I log into my Google Merchant Center admin it says I'm a "trusted store" and that there are no issues listed (other than lack of products now). I've also not received any emails notifying me of any problems or any indications as to why my products are suddenly removed. So I disconnected Google from within Shopify and re-connected it and now Shopify says my website is claimed by someone else even though it's successfully claimed by me in the Google Admin (green checkmark). I've contacted Shopify and Google, and have heard from no one with any solution to this. Can someone please help? I just want to get my products back in Google Merchant Center. Thanks! Debbie / Atomic Mobiles

Aug. 22, 2022

I've been trying to spend the thousands/month on advertising but Google won't let me set it up through Shopify or the Merchant Center. It's a black hole of ineffectiveness. Always the same meaningless problems that keep me from advertising anything. Is there any support for this product?

Aug. 20, 2022

I opened my account and it has been suspended saying policy violation , my website has sale on. I have fed it via shopify . continuesly my all products are disapproved , trying to contact to team , there is no one coming back with the solution answer.

Aug. 19, 2022

My account has been rejected since I opened the store. It tells me that I haven't added contact details and they are in the footer menu. I'm fed up. I don't know what else to do

Aug. 17, 2022

I can't even connect the app to try it out. I keep getting "Error 400: invalid_request Account restricted" If you’re the app developer, make sure that these request details comply with Google policies. access_type: offline openid.realm: origin: https://google-shopping.shopifycloud.com response_type: code permission id_token redirect_uri: storagerelay://https/google-shopping.shopifycloud.com?id=auth705803 ss_domain: https://google-shopping.shopifycloud.com prompt: consent include_granted_scopes: true client_id: 407182546550-jursbltk3ek1batrdhns9pojkpnv63ke.apps.googleusercontent.com gsiwebsdk: 2 scope: openid https://www.googleapis.com/auth/userinfo.profile https://www.googleapis.com/auth/userinfo.email https://www.googleapis.com/auth/siteverification https://www.googleapis.com/auth/content https://www.googleapis.com/auth/adwords https://www.googleapis.com/auth/youtube.third-party-link.creator https://www.googleapis.com/auth/youtube.readonly

Aug. 16, 2022

Great attempt, but something's broken. Our store says: "78 products didn’t publish to Google. View these products to see why." So I go to products and they say: "GTIN is required for this product". But our products DO have GTINs (UPCs) - they are LPs and CDs. All correctly entered in the barcode/GTIN box in our product page. A basic field that Google doesn't pick up from Shopify! Looking forward to it getting fixed....?

Aug. 15, 2022

My goal was connecting YouTube shopping as our videos are the #1 source of conversion. This App is extremely frustrating. Forced me to create a new Merchant Center account rather than feed to our existing account which has worked perfectly for years. This shut down my Google Ad campaigns for a week while waiting for approval of products and various errors to patch up. Finally all connected, new Merchant Center is up and running. STILL CANNOT GET YOUTUBE TO PICKUP OUR PRODUCTS! I lost a significant amount of revenue in this transition, and it seems like Shopify isn't providing any support. There should be a litany of troubleshooting videos. Very disappointed.

Aug. 15, 2022

It's been about three weeks now of attempting to connect Shopify to my monetized YouTube channel and after multiple interactions with reps, it's starting to become clear this app just is NOT compatible with YouTube brand accounts (which no one actually knows for sure or not). If that's the case, I'd say this function is pretty useless considering majority of channels use/migrated to brand accounts!

Aug. 12, 2022

Absolutely useless if you have PRODUCT VARIANTS. This app ignores them totally. Very disappointing!!

Aug. 11, 2022

They have suspended my account for 'suspicious payment activity' but I only just opened it. They are also refusing my products for no reason.

Aug. 9, 2022

It's still crazy that an application developed by Shopify does not work. I installed this application and when connecting my Google account I got an error: Error 400: invalid_request

Aug. 5, 2022

Horrible app and horrible support from youtube. Successfully set up shop only to have no visible merch shelf on my videos. They told me to disconnect shop and then reconnect, which has proven to be impossible.

Aug. 5, 2022

Sadly I moved to Shopify to get this app working with my Youtube channel. Can't get it working it's terrible and my YouTube channel is for tech training. People have multiple youtube channels not just the main login.

Aug. 3, 2022

So I attempted this morning to add this. Two issues. First, it created a brand new account under my main google merchant center login. This is not what I wanted. I am a trusted store, have local and Buy on Google set up under my other account. Why would I want to start from scratch. The other issue is that I have sub-accounts under my main google merchant center account. It allowed me to select from them, but didn't list the actual sub-account I needed to connect to. It only listed three of the four sub-accounts I have. I have no idea why it didn't list them all. We do live shows every month and have over 85,000 followers on Youtube. I think this could be awesome if you can help me to get it to work and I would change my review to 5 stars.

July 29, 2022

Having problems with this App. It tells us our account is suspended, but when we check with Google they say all is fine!