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2 weeks ago, 700 corrupted and duplicate records were added in Merchant center and neither Shopify or Google are able to help. This app is how we forward our prods go Google so I am highly suspecting it as the cause of trouble.
Thank you for sharing your review with us. I'd like to investigate your interactions with our team so far, as well as look into this further with you. I will be reaching out to you via email shortly to continue the conversation! -Lizzy, Shopify Support
Super confusing and unhelpful. Had to remove it and do things manually. Buggy and slow. Not easy to work with, save yourself time and do it yourself.
Thank you for providing your feedback and I'm sorry to hear that you didn't find the Google Shopping app to be useful. I'd be interested to hear what you found difficult about the app, and if there's anything I can do to help - if indeed you'd be interested in using the app again in future. I'll be sending an email shortly to touch base with you, so please look out for that and shoot me a reply if you'd like. Thanks again. -Victor, Shopify Support
nightmare to work with. could not intelligently sync data between shopify and google. manual work. errors. bugs everywhere on this app. awful. no support from folks on the merchant account. of course i removed it!
Thank you for writing your review and I'm sorry to hear that you've had numerous issues using the Google Shopping app. I'll be emailing you shortly to find out more on the problems you've had with syncing data and the errors that have appeared, so if you'd be interested in trying to use the app again please send me a response and let me know. -Victor, Shopify Support
I am having the same experience noted by another reviewer of Shopify's "Google Shopping" app on Aug 26, 2019. He wrote: "I installed it recently and I launched a campaign which is automated of course. However, after the products were approved and the campaign started running there was no information on the admin panel about the amount of ad spend." He then went on to explain he used another app to find out that he was indeed being charged for ads! Using this app, I started an automated campaign 2 days ago and got a message on the admin panel that the ad was approved and active. No more information after that. I sent a message 5 hours ago asking for help through the Shopify "support" button on the Google Shopify app page 5 hrs ago and no reply yet. I can't recommend this app given that I may be spending money but have no idea if I am or how much! I'm going to give Shopify 24 hrs to respond and if it's not fixed, cancel my ad and try a different approach to advertising on Google. This is unfortunate because the Shopify Academy course on using Google for E-Commerce was very helpful for general information. Unfortunately the poor performance of the Shopify Google Shopping app means I'll need to implement Google ads in another way.
Thank you for sharing your review with us! To help out, I just wanted to confirm where the ad spend total will appear in your Shopify admin. You will be able to view all the details of your campaign under Marketing>the Specific Campaign>View Report. I will also be following up with you via email to help look into the ad spend further. Thanks again! -Lizzy, Shopify Support
There were so many errors with my product feed that my Merchant Center account was immediately suspended. Suspended! This app really is as bad as the other 1-star reviews, I'm so shocked it was created by Shopify. The app pulled data from all of the wrong fields and there is absolutely no way to check why or how that happened. Not to mention, if you do make a mistake on your own data entry there's no way to resend the feed once you make corrections - especially not if your account's been suspended! There's like no functionality or action buttons in the app. Just a connection that you have to trust is working. It didn't pull the SEO data as requested, but instead sent the super long descriptions on my website that had html coding, etc. Really weird. So, I found myself waiting for Shopify's tech team to research the errors while also waiting for Google to respond to my request for reinstatement - but in reality I had no improvements or answers for Google in order to explain why my product feed was so poorly done!
Thank you for taking the time to leave your review and for the context you have provided on the problems that you've had. I'm sorry to hear that you had this experience with the Google Shopping app and can appreciate the frustration you must've felt with your account being suspended as a result. You mentioned that you had been in touch with our technical team and I hope that they have been able to help in some way with this problem. I will be sending you an email shortly to touch base and see where you're at with the situation. Please keep an eye out for my email and I look forward to hearing back from you. -Victor, Shopify Support
I will say it does its job of submitting products to google merchant centre.... however, that is as far as I can say as for how good the app is. Easy to filter through google shopping fields? No. One at a time or not at all. Easy to find your products based on the google shopping ID? No. Download a .csv or excel file of the google shopping feed, and reimport to update the google shopping fields? No. These are all simple, and obvious tasks, and without the ability to carry these out it is extremely difficult for high-number-of-products stores like ours!
Thank you for sharing this feedback with us! We appreciate hearing about how we could work to improve the options in apps like Google Shopping. I'd like to take this to our development team, as well as chat further to discuss any other details you have to share about your experience. I’ve reached out to you via email, hope to hear from you soon! -Lizzy, Shopify Support
I found the app easy to set up BUT the app is displaying the wrong price for some (but not all) products. Specifically, it appears that in some cases the logic is selecting the lowest price of the available variants for a given product rather than the actual variant price. For example; My product X has variants x, xx and xxx. If variant x = $10, variant xx, $20 and variant XXX $30; the Ad is displaying variant xx price as $10, rather than $20. I logged the issue but no help forthcoming to date (it's been a few days). The issue was raised via a customer asking for variant xx at the 'advertised price'.
Thank you for leaving your feedback and for providing context behind your issue. I can see why this issue would be problematic so I will be sending you an email shortly to follow up on this and see what can be done. Please keep an eye out for my email and I hope we can discuss this further. -Victor, Shopify Support
Didn't work in the end. Very frustrating. Especially when this happens on the last steps. The App says everything is fine. Google Merchant Center says: Data is not correct. No idea where to fix it and I am REALLY sick of reading Trouble Shooting" articles. Fix them yourself - Google & Shopify. Thanks!
Thanks for reaching out with this feedback on the Google Shopping app. It sounds like you've had a really difficult time with getting this app set up and working on your site, and I'm sorry for the frustration that this has caused. I would like to help troubleshoot things further, so I'm going to reach out to you via email so that we can discuss this in more detail. Please reply directly to my email once you receive it so that we can start looking into this. Thanks! - Rae, Shopify Support
The most pathetic app by Shopify! I used the earlier app and it worked like a charm, the new google shopping app is pathetic! PLesae someone take charge and rectify it. The products are synched with merchant centre, but the app doesn't update it. GTIN and images are perfect, but google cant find it, don't know how to Contact. Please someone with knowledge can get in touch to help?
Thank you for sharing this feedback. I'm sorry to hear about the issues you've experienced with using the Google Shopping app and syncing your products. I would really like to speak with you about this to help troubleshoot this situation from our end, so I'm going to reach out to you via email. Please keep an eye on your inbox for this email and reply directly to me there so that I can assist further. Looking forward to hearing back from you! - Rae, Shopify Support
Complete headache and not even remotely intuitive. Wanted to like it because I use Google Adwords. Frustrating.
Hi, there! Thanks for sharing your feedback about the Google Shopping app. I'm sorry to hear that you found the experience frustrating. I'd love to work together with you to help get the app set up for your business, so I've reached out to you by email and hope to connect soon. -Emma, Shopify Support
Can't get it to work. No details provided. Useless. Really? 100 characters are required?????????????
Thank you for reaching out and sharing your feedback on the Google Shopping app. I'm sorry to hear about the issues you had with getting the app set up, and I understand the frustration that this would have caused. I would really like to speak with you about this further so that I can provide the support needed to get Google Shopping set up on your site. I will reach out to you soon via email so that we can work through some troubleshooting steps together. Looking forward to speaking with you about this in more detail! - Rae, Shopify Support
I was really hoping this would be an easy way into Google advertising. But no, I keep getting daily emails to say catalogue is not approved (even though I deleted the app a week ago). There is a barcode issue which I apparently can't do anything about because it's a clash with the ebay app setup. Surely I'm not the only one who uses Google and Ebay? Hoping there is a workaround available soon and I will try again.
Thanks for sharing your feedback about the Google Shopping app! We're sorry to hear you experienced issues connecting both the eBay and Google sales channels to your Shopify store. Google requires that all products on their sales channel have a unique product identifier added to the product barcode, and you can read more about this here: https://help.shopify.com/en/manual/apps/apps-by-shopify/google-shopping-app/adding-product-data#product-requirements That said, I'd like to look into this further with you. I’ve followed up with you via email, and I hope to hear back from you soon! - Lauren, Shopify Support
None of my Shopify products are listed in GOOGLE SHOPPING because of GTIN IS MISSING error. I have my EANrecorded and/or ready to be input manually into the app, but the app doesn't show us where to enter the EAN.
Hey there, thanks for writing this review of Google Shopping! I'm sorry to hear you've hit a roadblock with this app. Any GTIN information (which includes EANs and other unique product identifiers) can be added via the product details or bulk editor in your admin in the barcodes section. I’ve followed up with you via email so we can take a closer look at this together. I hope to hear back from you soon! - Lauren, Shopify Support
Had several products disapproved upon downloading the app. After wasting time researching solutions, tweaking product pages to apply the seemingly needed changes and waiting for pending products to be reviewed, nothing has changed. The support team's help so far has been dismal, feels like the rep did not care about helping at all. Overall: a lot of time lost, very disappointing.
Thank you for taking the time to share this feedback with us. Our team works hard to improve our app functionality so while the final approval of products is up to Google, I would like to look into this further for you. I’ve reached out to you via email, and look forward to hearing from you soon. -Lizzy, Shopify Support
Did not load any of my products never worked for me. It sat there doing nothing at all. Deleted this app.
Thank you for sharing this feedback! All products available on your online store will be synced to the Google Shopping app. Typically, Google can take up to 10 business days to review and approve these products. That said, I’ve followed up with you via email so we can take a closer look at this issue. I hope to hear back from you soon! - Lauren, Shopify Support
WHile it is easy to use it does some bad things when creating the product feed. This includes using the shopify intern product id as the product ID in the feed when google wants that number ot be the product SKU. When google sees this it will disqualify those products. This product is dangerous.
Thank you for your feedback! When product ID is sent to Google, it does not replace the product SKU. Product SKU would be the GTIN from the product when it is being synced to Google. I’ve followed up with you via email in case you needed any further assistance on this. Hope to hear from you soon! - Alex, Shopify Support
this app us useless and does not work. I deleted the old app and added this app but this is by far the worst mistake!
Hi, there. Your feedback is valuable and will help us improve the platform and apps so we thank you for taking the time to share it with us. I’ve followed up with you via email to gather more insights from you. Hope to hear from you soon! -Jason, Shopify Support
Since having to update the old app to this version, Two months ago, I have had nothing but trouble. My sales are down 50-60%. Having contacted both Shopify and Google support several times over the last Two months, my shopping campaign has gone from bad to worse! Over half of my products were pending, however, support have re-synced the products twice and now there are only a few still "pending". Despite that, my sales, clicks, conversions and everything else have dropped. I increased my add spend, but strangely this has had no effect on my conversions/ sales. The new "Smart" campaign is terrible, with less features that the old campaigns. You get no useful support with either Shopify or Google on how to execute it correctly. My Original Google shopping app and campaign was doing really well, this app have almost ruined my business. I am at a loss as to what to do. Maybe the only option is to drop this app and go to a Paid app, and start all over again!
Thanks for taking the time to share this feedback about the Google Shopping app! I'm sorry to hear that your products are pending and that you've experienced a drop in sales as a result-- I know that this is very frustrating! Products being stuck in "pending" is a current limitation coming from Google. That said, I'm going to follow up with you via email so we can dig into this further. I'd also like to gather more feedback from you about the functionality of smart campaigns. We’re always working to improve the way our apps work, and I will share this feedback with our development team. I look forward to hearing back from you! - Lauren, Shopify Support
The sales of my store dropped 90% after installing this App. Total waste of time, i have uninstalled it and hope things improve
Hey there, thanks for sharing your feedback! We work hard to ensure that our apps meet a high standard of quality, and are always trying to improve functionality and user experience. I’d like to look into this further for you, so I’ve reached out to you via email. Hope to hear from you soon! - Lauren, Shopify Support
I installed this app to help me build my business through google shopping and I have to say that I'm extremely disappointed. I wish I could give it zero stars. In the past three years of being a Shopify customer I've had superior customer service from Shopify support, until I needed help with this app. The app just does not work and the support people don't seem to be familiar with it. Google support also couldn't help because it's a Shopify app (of course). I even tried to help myself by looking for the app in my Admin code and couldn't find any snippets or other liquid modules for it. It seems to be a complete waste and really should be removed from the app store.
Hey, there! Thank you for taking the time to share your feedback with us after your experience with the Google Shopping app. I'm sorry to hear that it hasn't been a positive one. I've reached out to you by email to see if we can help you get your products published and to make sure that your feedback is passed along to our developers. I look forward to hearing back from you! -Jason, Shopify Support
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