Google & YouTube

Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with set up and getting your products synced. I understand at the time of the review there was some syncing issues occurring with the Google Channel, but these have been resolved now. I will reach out to you on email to open up a line of communication, and we can see if there is any further assistance you need from our end! Claire - Shopify

Hey there! Amy here from Shopify, I'm really sorry to hear of the troubles you have been having. I completely understand the setback this could cause to your business. I would love to open up communication with you and see what needs to be done here. I'll send you an email. Amy l Shopify

Hi, I'm Cíara from the Shopify Support Team, thank you for letting us know how the app worked for you. It is true that if you select automatic shipping settings, we wipe what's in your Google Merchant Center account, and we can definitely make that more obvious, and I'll pass that up to our team. We don't support Shopping Actions because right now it's only available in two countries, but we do support Surfaces Across Google, for free listings on Google. I'm going to follow up with you via email to make sure we can do everything possible for you. Cíara | Shopify Support

Hi, I'm Cíara from the Shopify Apps team, thanks so much for leaving a review, we really appreciate hearing from our merchants. I know that issues with products not syncing are incredibly frustrating and bad for your business, and I'm going to follow up with you via email so we can make sure it's all been resolved. Keep an eye out for my email, and we'll talk soon. Cíara N Shopify Support

Hi, I'm Cíara from the Shopify Apps team. Thanks for leaving a review, we always want to hear how our merchants are doing. I'm sorry you had an issue with the data quality, that's not something we normally hear about. I'm going to follow up with you via email to make sure that this gets resolved, and we can get your site on Google Shopping easily. Keep an eye out for my email, it won't be long till I send it. Cíara N Shopify Support

Hi, I'm Cíara from the Shopify Apps team, thanks for leaving your review, we appreciate all the feedback we can get. This is a pretty unusual error, and I'm going to send you an email to follow up directly, so we can get to the bottom of the error and get this resolved for you. I know these kind of issues aren't ideal, and I want to fix it. Keep an eye out for the email from me, and we'll talk soon. Cíara N Shopify Support

Hi there! My name is Jonathan and I'm a member of Shopify's support team. Thank you for leaving a review for us today. We really appreciate hearing from our merchants! I'm going to take a look through your Google Shopping app and see if I can figure out what is going on with those products failing to sync to Google in a timely manner. I'll follow up with you via e-mail once I have a little bit more information! Keep an eye out for that message, Jonathan E. | Shopify Support Guru

Hi there, it's Jonathan from Shopify's support team. I'm glad you left a review about your experience! It's important that we hear from our merchants so we can ensure that the products we create for them actually work for them. While the Google Shopping app does use the highest shipping price to the Google Merchant Center, you do have the option to select Manual Shipping Settings. I think this would be a good choice for you, since we don't import any shipping data at this point and you have the chance to set up your data directly in the Google Merchant Center! I'm going to shoot you an e-mail and walk you through this process, so keep an eye out for that message. Talk soon, Jonathan E. | Shopify Support Guru

Hi there, thank you so much for leaving us a review! My name is Jonathan and I'm a member of Shopify's support team. I really appreciate hearing from our merchants! Your feedback is crucial to improving the app. I'm sorry to hear that you found the information we have available to be out-of-date. That can definitely be very frustrating! If it's okay with you I'm going to follow up with you via e-mail and offer some new, up-to-date resources that I think you'll find much more helpful. Look out for e-mail soon! I look forward to talking to you. Jonathan E. | Shopify Support Guru

Hi there, my name is Jonathan and I'm a member of Shopify's support team! I really appreciate your feedback on your experience with the Google Shopping app thus far! I'm sorry to hear you've run into some trouble. I can appreciate how frustrating it must be to receive so many errors! If you don't mind, I'd like to follow up with you via e-mail and learn more about the errors you've received and see whether or not we can trouble shoot them together so we can get the Google Shopping app working for you. It's a great tool when it works, so let's work together on that! I look forward to speaking with you! Look out for my message shortly. Jonathan E. | Shopify Support Guru

Hi there, I am Nidhi from the Shopify Support team. Thank you for taking the time to leave feedback on the App. All products are reviewed by Google and and it is important to ensure that they meet Google's requirements to advertise. Our handy guide here goes over the product requirements in detail - http://bit.ly/GSproductrequirements I can understand how it can seem confusing to get set up and I'd love to help make this a better experience for you. I will be following up with you via email to lend a hand with this, be sure to check your junk/spam folders too! I look forward to talking with you! Nidhi - Shopify Support

Hi there, my name is Jonathan and I'm a member of Shopify's support team. I'm sorry to hear about your experience with the Google Shopping app thus far! That's definitely not the experience we hope our merchants have. I'm going to follow-up with you via e-mail to hear more about your experience so that I can share your feedback with our developers, as well as offer support to make sure the app is working for you! Be sure to check your inbox and junk mail folder for that message. I look forward to speaking to you! Jonathan - Shopify Support

Hi there, Nidhi here from the Shopify Support team! I'm sorry to hear that you've been having trouble with the Google Shopping app, I can understand how products getting removed can hurt your business. We appreciate your feedback, and would love to hear more about this so we can do our best to help and share your feedback with our developers. I am going to follow up with you via e-mail to discuss this issue further and look at what we can do to rectify it. Please be sure to check both your inbox and your junk mail for the e-mail! Thank you, Nidhi - Shopify Support

Thank you very much for you review. I'm sorry to hear that this app hasn't helped you work with your store more efficiently so far. Our aim is to provide tools that make things easier so that you can spend more time focused on your business. I would like to discuss with you in more detail which steps had been causing trouble. To continue our conversation I have reached out via email. I look forward to speaking more soon! -Lizzy, Shopify Support

Thank you for leaving this review. The Google Shopping app does automatically add conversion tracking events to your Google Ads account (http://bit.ly/2QmvrXd), however, I'm sorry for the frustration that this caused. I'm going to follow up with you via email so that we can discuss your store's set up further in regard to the tracking code you're trying to use instead. I look forward to speaking with you soon! - Rae, Shopify Support

Thank you for sharing this feedback. I'm sorry to hear about the issues you've had with the Google Shopping app. I'd like to learn more about the specific problems you encountered, so I'm going to send you an email so that we can discuss this in more detail. Please feel free to reply directly to my email once you receive it so that I can take a closer look into these issues. I look forward to speaking with you soon! - Rae, Shopify Support

Thank you for taking the time to share this feedback. I'm sorry to hear about the issues you've been experiencing with your products. I can see that you currently have a ticket open with our Technical Support Team who have been continuing to monitor the situation. I've checked in with them and it looks like they've responded to your most recent email. I know you've spent time speaking with our team, however I have reached out to you via email to see what we else we can look into together. I hope to speak with you soon! - Ryder, Shopify Support

Thank you for sharing your review with us. I'd like to investigate your interactions with our team so far, as well as look into this further with you. I will be reaching out to you via email shortly to continue the conversation! -Lizzy, Shopify Support

Thank you for providing your feedback and I'm sorry to hear that you didn't find the Google Shopping app to be useful. I'd be interested to hear what you found difficult about the app, and if there's anything I can do to help - if indeed you'd be interested in using the app again in future. I'll be sending an email shortly to touch base with you, so please look out for that and shoot me a reply if you'd like. Thanks again. -Victor, Shopify Support