Google & YouTube
Drive sales by showcasing your products on Google and YouTube
Rating
4.5
feedback
4,663
chart
#135
All reviews
Review RSS Feed
May 5, 2020
This app has been helpful in creating Smart Shopping Ads for us. However, we have had an error message on Google Merchant Centre displaying "Pre-emptive item disapproval (availability)" every few months, for several years. The service team continuously re-directs the issue to Google but we strongly believe the issue is the mapping of the Availability field. If this gets mapped across correctly, then our feed will reflect our data in Shopify. Has anyone else experienced the same issue?
Hi, I'm Cíara from the Shopify Apps team, thanks for leaving your review, we appreciate all the feedback we can get. This is a pretty unusual error, and I'm going to send you an email to follow up directly, so we can get to the bottom of the error and get this resolved for you. I know these kind of issues aren't ideal, and I want to fix it. Keep an eye out for the email from me, and we'll talk soon. Cíara N Shopify Support
April 29, 2020
Solo disponible para EEUU por lo cual no se pudo concluir el proceso de registro y de actualización de los productos
April 26, 2020
I have problem with sync products to Google Merchant, and need help from Google Shopping expert. My given support is WAITING, and until now my products still can not be sync. Not completely solution support.
Hi there! My name is Jonathan and I'm a member of Shopify's support team. Thank you for leaving a review for us today. We really appreciate hearing from our merchants! I'm going to take a look through your Google Shopping app and see if I can figure out what is going on with those products failing to sync to Google in a timely manner. I'll follow up with you via e-mail once I have a little bit more information! Keep an eye out for that message, Jonathan E. | Shopify Support Guru
April 11, 2020
It would be fine if it didn't always feed the highest shipping price through to google. Mentioned this to shopify but they didn't seem concerned and told me to look for another app.
Hi there, it's Jonathan from Shopify's support team. I'm glad you left a review about your experience! It's important that we hear from our merchants so we can ensure that the products we create for them actually work for them. While the Google Shopping app does use the highest shipping price to the Google Merchant Center, you do have the option to select Manual Shipping Settings. I think this would be a good choice for you, since we don't import any shipping data at this point and you have the chance to set up your data directly in the Google Merchant Center! I'm going to shoot you an e-mail and walk you through this process, so keep an eye out for that message. Talk soon, Jonathan E. | Shopify Support Guru
March 26, 2020
Unable to use. Instructions by Shopify appear to be inaccurate or out of date across several different pages.
Hi there, thank you so much for leaving us a review! My name is Jonathan and I'm a member of Shopify's support team. I really appreciate hearing from our merchants! Your feedback is crucial to improving the app. I'm sorry to hear that you found the information we have available to be out-of-date. That can definitely be very frustrating! If it's okay with you I'm going to follow up with you via e-mail and offer some new, up-to-date resources that I think you'll find much more helpful. Look out for e-mail soon! I look forward to talking to you. Jonathan E. | Shopify Support Guru
Feb. 5, 2020
All kinds of errors in search console and merchant center around fields missing data. Data that is clearly set up correctly in the products settings. 0 ability to troubleshoot from the app.
Hi there, my name is Jonathan and I'm a member of Shopify's support team! I really appreciate your feedback on your experience with the Google Shopping app thus far! I'm sorry to hear you've run into some trouble. I can appreciate how frustrating it must be to receive so many errors! If you don't mind, I'd like to follow up with you via e-mail and learn more about the errors you've received and see whether or not we can trouble shoot them together so we can get the Google Shopping app working for you. It's a great tool when it works, so let's work together on that! I look forward to speaking with you! Look out for my message shortly. Jonathan E. | Shopify Support Guru
Jan. 25, 2020
Not working, will not approve any products in my inventory. Issue with barcode. Do not know how to fix. Wish it would be easy to add inventory. Facebook Shopping was a breeze to add no issue at all!
Hi there, I am Nidhi from the Shopify Support team. Thank you for taking the time to leave feedback on the App. All products are reviewed by Google and and it is important to ensure that they meet Google's requirements to advertise. Our handy guide here goes over the product requirements in detail - http://bit.ly/GSproductrequirements I can understand how it can seem confusing to get set up and I'd love to help make this a better experience for you. I will be following up with you via email to lend a hand with this, be sure to check your junk/spam folders too! I look forward to talking with you! Nidhi - Shopify Support
Jan. 6, 2020
Just migrated to Shopify from WooCommerce. No issues with Google Shopping feeds while using WooCommerce but now this App caused many issues and removed most of my products from Google Shopping. What a HUGE waste of time.
Hi there, my name is Jonathan and I'm a member of Shopify's support team. I'm sorry to hear about your experience with the Google Shopping app thus far! That's definitely not the experience we hope our merchants have. I'm going to follow-up with you via e-mail to hear more about your experience so that I can share your feedback with our developers, as well as offer support to make sure the app is working for you! Be sure to check your inbox and junk mail folder for that message. I look forward to speaking to you! Jonathan - Shopify Support
Jan. 2, 2020
The app continuously removes all my products from the merchant center and shows them as pending in shopify. Google Shopping Ads are huge for us so when my products are removed out of nowhere, business suffers. This needs to be fixed ASAP.
Hi there, Nidhi here from the Shopify Support team! I'm sorry to hear that you've been having trouble with the Google Shopping app, I can understand how products getting removed can hurt your business. We appreciate your feedback, and would love to hear more about this so we can do our best to help and share your feedback with our developers. I am going to follow up with you via e-mail to discuss this issue further and look at what we can do to rectify it. Please be sure to check both your inbox and your junk mail for the e-mail! Thank you, Nidhi - Shopify Support
Nov. 11, 2019
I had another easy-to-use app. I wanted better but... this app is very annoying to use. To much things to made before use ! ! ! only for persistent and patient users ! ! !
Thank you very much for you review. I'm sorry to hear that this app hasn't helped you work with your store more efficiently so far. Our aim is to provide tools that make things easier so that you can spend more time focused on your business. I would like to discuss with you in more detail which steps had been causing trouble. To continue our conversation I have reached out via email. I look forward to speaking more soon! -Lizzy, Shopify Support
Nov. 11, 2019
Worst App I've ever used on shopify. It automatically place the tracking code and changes the code from backend. I got frustated with this. Please use Google Shopping Feed in place of this.
Thank you for leaving this review. The Google Shopping app does automatically add conversion tracking events to your Google Ads account (http://bit.ly/2QmvrXd), however, I'm sorry for the frustration that this caused. I'm going to follow up with you via email so that we can discuss your store's set up further in regard to the tracking code you're trying to use instead. I look forward to speaking with you soon! - Rae, Shopify Support
Nov. 5, 2019
Very buggy. Constantly have to uninstall and reinstall for it to work. Support button does not work, message can never be sent. Google Merchant Center is a disaster in any case, but this app doesn't help. There's got to be a better way...
Thank you for sharing this feedback. I'm sorry to hear about the issues you've had with the Google Shopping app. I'd like to learn more about the specific problems you encountered, so I'm going to send you an email so that we can discuss this in more detail. Please feel free to reply directly to my email once you receive it so that I can take a closer look into these issues. I look forward to speaking with you soon! - Rae, Shopify Support
Oct. 22, 2019
Over the last 2 weeks 446 of our produts have been disapproved for the reason 'Product price does not match the price on your product landing page' We have not changed any pricing, and it is the same campaign which was working perfectly for us two weeks prior. We have submitted the Google Site map again, contacted Google Ads support, Shopify support, but not been able to resolve the issue. It doesn't even indicate how to solve the issue. Few weeks back we were ranking high on Google Shopping Listing Ads for several keywords, and now even though we have put in sufficient budget, our presence is reduced and products disapproved for no apparent reason. Please help immediately.
Thank you for taking the time to share this feedback. I'm sorry to hear about the issues you've been experiencing with your products. I can see that you currently have a ticket open with our Technical Support Team who have been continuing to monitor the situation. I've checked in with them and it looks like they've responded to your most recent email. I know you've spent time speaking with our team, however I have reached out to you via email to see what we else we can look into together. I hope to speak with you soon! - Ryder, Shopify Support
Oct. 14, 2019
2 weeks ago, 700 corrupted and duplicate records were added in Merchant center and neither Shopify or Google are able to help. This app is how we forward our prods go Google so I am highly suspecting it as the cause of trouble.
Thank you for sharing your review with us. I'd like to investigate your interactions with our team so far, as well as look into this further with you. I will be reaching out to you via email shortly to continue the conversation! -Lizzy, Shopify Support
Oct. 10, 2019
Super confusing and unhelpful. Had to remove it and do things manually. Buggy and slow. Not easy to work with, save yourself time and do it yourself.
Thank you for providing your feedback and I'm sorry to hear that you didn't find the Google Shopping app to be useful. I'd be interested to hear what you found difficult about the app, and if there's anything I can do to help - if indeed you'd be interested in using the app again in future. I'll be sending an email shortly to touch base with you, so please look out for that and shoot me a reply if you'd like. Thanks again. -Victor, Shopify Support
Oct. 10, 2019
nightmare to work with. could not intelligently sync data between shopify and google. manual work. errors. bugs everywhere on this app. awful. no support from folks on the merchant account. of course i removed it!
Thank you for writing your review and I'm sorry to hear that you've had numerous issues using the Google Shopping app. I'll be emailing you shortly to find out more on the problems you've had with syncing data and the errors that have appeared, so if you'd be interested in trying to use the app again please send me a response and let me know. -Victor, Shopify Support
Oct. 4, 2019
Unable to add identifierExists to the feed.. So anyone with custom products suffers because you can't add 'false' to the value. Any errors in the merchant centre costs £££ www.annalise.co.uk
Thank you for taking the time to write your review, it's much appreciated. The app can sometimes throw up some errors and knowing how to resolve them might not always be clear, so I'm going to send you an email shortly to find out what these errors are and I'll see if I can help you with them. Please keep an eye out for my email and I look forward to hearing back from you. -Victor, Shopify Support
Aug. 18, 2019
There were so many errors with my product feed that my Merchant Center account was immediately suspended. Suspended! This app really is as bad as the other 1-star reviews, I'm so shocked it was created by Shopify. The app pulled data from all of the wrong fields and there is absolutely no way to check why or how that happened. Not to mention, if you do make a mistake on your own data entry there's no way to resend the feed once you make corrections - especially not if your account's been suspended! There's like no functionality or action buttons in the app. Just a connection that you have to trust is working. It didn't pull the SEO data as requested, but instead sent the super long descriptions on my website that had html coding, etc. Really weird. So, I found myself waiting for Shopify's tech team to research the errors while also waiting for Google to respond to my request for reinstatement - but in reality I had no improvements or answers for Google in order to explain why my product feed was so poorly done!
Thank you for taking the time to leave your review and for the context you have provided on the problems that you've had. I'm sorry to hear that you had this experience with the Google Shopping app and can appreciate the frustration you must've felt with your account being suspended as a result. You mentioned that you had been in touch with our technical team and I hope that they have been able to help in some way with this problem. I will be sending you an email shortly to touch base and see where you're at with the situation. Please keep an eye out for my email and I look forward to hearing back from you. -Victor, Shopify Support
Aug. 13, 2019
I will say it does its job of submitting products to google merchant centre.... however, that is as far as I can say as for how good the app is. Easy to filter through google shopping fields? No. One at a time or not at all. Easy to find your products based on the google shopping ID? No. Download a .csv or excel file of the google shopping feed, and reimport to update the google shopping fields? No. These are all simple, and obvious tasks, and without the ability to carry these out it is extremely difficult for high-number-of-products stores like ours!
Thank you for sharing this feedback with us! We appreciate hearing about how we could work to improve the options in apps like Google Shopping. I'd like to take this to our development team, as well as chat further to discuss any other details you have to share about your experience. I’ve reached out to you via email, hope to hear from you soon! -Lizzy, Shopify Support
Aug. 10, 2019
I found the app easy to set up BUT the app is displaying the wrong price for some (but not all) products. Specifically, it appears that in some cases the logic is selecting the lowest price of the available variants for a given product rather than the actual variant price. For example; My product X has variants x, xx and xxx. If variant x = $10, variant xx, $20 and variant XXX $30; the Ad is displaying variant xx price as $10, rather than $20. I logged the issue but no help forthcoming to date (it's been a few days). The issue was raised via a customer asking for variant xx at the 'advertised price'.
Thank you for leaving your feedback and for providing context behind your issue. I can see why this issue would be problematic so I will be sending you an email shortly to follow up on this and see what can be done. Please keep an eye out for my email and I hope we can discuss this further. -Victor, Shopify Support