Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
9,124
chart
#93
All reviews
Rating Breakdown
Review RSS Feed
May 13, 2022
They suspended my account for misrepresentation, but won't help me identify what to fix if anything. Highly disappointed.
Hey there, Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help. Thomas | Shopify
May 11, 2022
Google Channel has suspended my account due to misrepresentation, which all fields they require is has been added. Plus GTIN is on all products but still not accepting it. Google help is of no help at all
Hey there, Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with the suspension of the Google account. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns. Jason | Shopify
May 9, 2022
Our website has been established for a long time, but google merchant center has been suspended because of "Misrepresentation". Is this because of the use of shopify? Or what is the reason, can you help me? We opened a one-year shopify package at one time, but because of this reason, we have been unable to start the project.
Hi there, Chris here with Shopify support, I work on the Marketplaces team at Shopify. We appreciate the feedback regarding the misrepresentation suspension, we're always trying to improve our app to prevent this from occurring. I'll reach out to you directly to follow up because there is information specific to your store for this type of account action, please look out for my email. Chris | Marketplaces Support Specialist Shopify
May 9, 2022
very bad experience. Not approving my product. It keeps showing pending. I made all changes but still not approved.
Hey there, Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing getting your products approved. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns. Jason | Shopify
May 7, 2022
it doesn't work, it says that all my products are a form of misrepresentation and when I try to contact google they suspend my account and are not offering any form of help.
Hey there, Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help. Thomas | Shopify
April 29, 2022
It keep saying suspended due to misrepresentation. They told me to make sure I have my contact information visible along with the refund policy and shipping policy. I made sure all of that was there in multiple places. Still not approved.
Hi there, William here with Shopify support, I work on the Marketplaces team at Shopify. We appreciate the feedback regarding the misrepresentation suspension, we're always trying to improve our app to prevent this from occurring. I'll reach out to you directly to follow up because there is information specific to your store for this type of account action, please look out for my email. William | Marketplaces Support Specialist Shopify
April 29, 2022
Broken after Google changed Merchant Centre data feed specification... https://support.google.com/merchants/answer/11905642?hl=en-GB In particular Shopify not delivering country sub-attribute... Provide delivery country sub-attribute: When providing the delivery [shipping] attribute, you now need to provide the country [country] sub-attribute to ensure that delivery prices are accurate. Item-level warnings ('Missing sub-attribute [country (sub-attribute of [shipping])]') have already been issued in the Diagnostics page to help merchants identify affected products and will move to errors starting today. This has resulted in none of our products being listed. Shopify please update ASAP
Hi there, My name is William a support specialist with the Marketplaces team at Shopify. Thank you for taking the time to review our app and I would definitely like to get this issue resolved for you. Since it is specific to the item attributes in your store I'll reach out to you directly with some advice for how to proceed, please look out for my email. William | Marketplaces Support Specialist Shopify
April 28, 2022
My account was suspended due to misrepresentation its unbelievable so many people this happening too right now, come on google shed some light so people can correct the error
Hi there, My name is William with the Shopify Marketplaces team, this app is actually made and supported by Shopify not Google. As such we would not have the specific reason for your suspension. We do typically provide some steps to mitigate misrepresentation suspensions but the final decision rests with Google. I will still reach out to you to discuss your store specific details. William | Marketplaces Support Specialist Shopify
April 29, 2022
HORRIBLE!! The customer service on this app is terrible. I received 20 plus messages. Store connected, store suspended, store connected again, someone claimed your URL (it was ME)... Just horrible. Shopify needs to get with Google to correct this. I have been dealing with this for two weeks. Every SINGLE day I get a different message from them. Accepted...Suspended...Misrepresentation...claim website. The cycle continues. Shopify just tells you to contact Google. This is an APP issue
Hey there, Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help. Thomas | Shopify
April 24, 2022
I got my Merchant account suspended after I installed this channel. I even tried myself to fix the problems since I got no support! After that I even hired someone to help. My account is still suspended
Hi there, Thomas here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. While Google is fully responsible for lifting account suspensions, I'll be sending an email out to open up the lines of communication and help where I can. Thomas | Shopify
April 21, 2022
This app is simply a disaster. One and the only reason I had it installed in the first place was to use it as a feed to Merchant Centre. I've never tried to use it for the actual campaigns due to the numerous horror stories related to the rapid cleaning of account balances without any results or control over the campaigns. Once I started to seriously use the data provided by the feed I discovered that the app has been has been stripped of the customisation functions necessary to use it properly as a functioning feed. BTW If you're brave enough to run any campaigns on it, good luck since the data necessary to optimise them is not there. Moreover, if you're trying to get any support Shopify will send you to Google and Google will send you back to Shopify, at the end of the day Shopify will say that you should get some other paid apps to get it to work.
Hi there, Thank you for your feedback regarding the channel and how we can improve the features of the smart shopping campaign included in the app. Feedback regarding missing features can be passed to the development team but I wanted to reach out to see if we can improve your experience with the everyday functions of the app such as the sync to Google merchant center. I'm going to send you an email followup to discuss the account specific details. William | Marketplaces Support Specialist Shopify
April 21, 2022
Had nothing but problems since I changed my domain and now my Merchant account is suspended. Have tried asking for a review as my listings are the same across all my seller platforms, but Google just happen to have a problem with my Shopify account, and trying to speak to a human being is nigh on impossible. You just get the standard email reply which is NO HELP WHATSOEVER to someone who doesn't speak nor understand jargon. Strange how my listings show up just fine on Bing!
Hey there, Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help. Adil | Shopify
April 21, 2022
I've had nothing but problems since adding Google to my Shopify store. After carefully reviewing all the information on my website, all information is intact and not misleading. My website business email was rerouted to my gmail account in Feb it worked good. Now it's disabled??? Google Merchant error states my account is not linked but I have a Google Customer ID number? I continue to get emails from Google saying my merchant account is suspended? Vague with no clear explanation nor direction. This is extremely frustrating and time consuming with no results. As a solopreneur trying to maximize my website's visibility, this is not the best use of my time...HELP!
Hi there! Paola here with Shopify! Thank you for taking the time to leave us your feedback. I completely understand how a Google suspension can be confusing. Google does not share with us further details on why they have flagged an account, although I truly wish they did. From our end, we can only provide you guidance based on our own experience. But at the end of the day, it's totally up for Google if they will lift the suspension or not. With that being said, I will be reaching out to you through email shortly to offer all the support we can from Shopify's perspective. We want to ensure that you have the right tools for your business to succeed. I look forward to chatting with you! Paola | Shopify Support
April 18, 2022
I reported tracking problems seven days ago, and the team hasn't made any fixes yet. Remarketing code is missing in the implementation, and begin checkout and add payment info conversions are not firing. So this channel isn't working as it should. Be careful installing this channel because if the tracking is not working correctly, the optimization won't work as it should, and you will lose your budget.
Hi there, Thank you for taking the time to leave a review on the Google channel, my name is Chris and I'd be happy to reach out to you to discuss the account specifics detailed in your review. More generally, I can advise that our team of specialists would love to assist you in getting the channel working correctly for you any time there is an issue. Please look out for my upcoming email. Chris | Marketplaces Support Specialist Shopify
April 14, 2022
課金はきちんとされるのに成果が全くありませんでした。別のアプリを試された方が良いと思います。Googleなので売り上げにつながる！というのは幻想です。比較検討し使ってみて、と思いますがGoogleはあてになりません。
April 12, 2022
This app is nothing but a pain. you cannot delete a current campaign and recreate a new one. app is not responding. stay away from this one
Hi there, Thomas here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We definitely want to make sure that you get the support you need regarding the challenges you're running into with regards to a campaign deletion. We'll be following up with an email to open up the lines of communication and help where I can. Thomas | Shopify
April 8, 2022
I have been trying for a year to get my Google account from being suspended. Google has been useless. I didn't realize it had anything to do with this app. However, upon reading all the one-star reviews, I now see that seems to be the problem. I guess I won't waste any more time trying to get my account status corrected. I wish I had known this. I've wasted so many hours and the frustration is next level. I wonder if I should cancel my merchant account and make a new one. Is that a thing? I also somehow ended up with 2 Ad accounts. I can't seem to figure out how to delete the unused one. That account says it's restricted due to unauthorized payment issues even though I've never run an ad under that account number.
Hi there, Thank you for taking the time to leave a review on the Google channel, my name is William and I'd be happy to reach out to you to discuss the account specific details in your review. More generally, I can advise that our team of specialists would love to assist you in getting the channel working correctly for you any time there is an issue. Please look out for my upcoming email. William | Marketplaces Support Specialist Shopify
April 5, 2022
I became a Google Merchant in 2010 and at the end of March. When I launched a Google ADS campaign within a couple of days , it the same moment I connected my merchant account to the campaign I was immediately sent an email by Google stating that my merchant account had been suspended. Upon coming here to the review site I was astonished at how many recent 1 star reviews were posted by other Shopify customers with exactly the same result of Google suspending the merchant accounts under the exact problem heading of misrepresentation . Very disappointed for the lack of due diligence for Shopify customers who now have suspended merchant accounts caused by misrepresentation of what?? Nobody knows, at least that is what the other reviews say. Then answer from Google is also very vague and does not have any ideas on offering a solution to fix this serious problem
Hi there, My name is William a support specialist with Shopify, thanks for taking the time to review our app, we definitely value all feedback received as it helps drive areas that need improvement. That being said account suspensions would be at the discretion of Google but I can take a look at the specific details related to your account to help you resolve this. I will need to follow up with you over email to protect your information. Please watch for my upcoming email so we can get this sorted out for you. William | Marketplaces Support Specialist Shopify
April 5, 2022
I have no words! This app is awful. Same problem as most of the 1 star reviews. I've been dealing with this issue since I became a Shopify customer in July 2015. I was immediately suspended from the Google merchant account for misrepresentation as soon as Shopify connected my (2015!) Merchant account and was unable to get approval. I tried with other accounts and the result was the same.
Hi there! Paola here with Shopify! Thank you for taking the time to leave us your feedback. I completely understand how the Misrepresentation suspension can be confusing. Google does not share with us further details on why they have flagged an account, although I truly wish they did. From our end, as mentioned in previous reviews, we can only provide you guidance based on our own experience. But at the end of the day, it's totally up for Google if they will lift the suspension or not. With that being said, I will be reaching out to you through email shortly to offer all the support we can from Shopify's perspective. We want to ensure that you have the right tools for your business to succeed. I look forward to chatting with you! Paola | Shopify Support
April 4, 2022
My account was suspended due to misrepresentation its unbelievable so many people this happening too right now, come on google shed some light so people can correct the error
Hi there! Paola here with Shopify! Thank you for taking the time to leave us your feedback. I completely understand how the Misrepresentation suspension can be confusing. Google does not share with us further details on why they have flagged an account, although I truly wish they did. From our end, we can only provide you guidance based on our own experience. But at the end of the day, it's totally up for Google if they will lift the suspension or not. With that being said, I will be reaching out to you through email shortly to offer all the support we can from Shopify's perspective. We want to ensure that you have the right tools for your business to succeed. I look forward to chatting with you! Paola | Shopify Support