Google & YouTube

Feb. 25, 2022

If you sell services, this app is COMPLETELY useless, since Google will suspend your account. They do not let you sell services! Such a waste of my time to set this up, and then get suspended. Shopify must inform us, service sellers, before putting us through all that nonsense. Now the problem is how to get rid of all the garbage code that slows my store.

Feb. 24, 2022

This app is a complete waste of time as far as I am concerned. I have over 30K products and not one has been approved even though we have complied with their policies on different issues such as "contact us" and "return policies"

Feb. 21, 2022

Account was suspended for "Custom" products. Everything was corrected requested re-review and the only thing they tell me is hurry up and wait. It cant be this hard to review an account that you disabled so quickly without warning. We are over the weeks of run around. No one seems to care or want to help resolve this issue.

April 27, 2022

Back in November, immediately after connecting this app, our Google Ads account was suspended for "violating the "Circumventing Systems Policy." As of February 20, our account is still suspended, even though we submitted an appeal and Google said they would reply within 5 business days. DO NOT INSTALL THIS APP Update (April 27): our Google account, including Ads, is still suspended. We have received no correspondence from Google, even though they said they would review our appeal back in November.

Feb. 20, 2022

App very bad. When you use this app. My account suspended anywhen! you can experience but i recommend you not to use this app by google!

Feb. 20, 2022

Wow what to say. Avoid this App. Repeat, DO NOT INSTALL THIS APP. The account has caused my google ADs account to be suspended. No support from Shopify or Google. The google promotion is now dead in the water. Please do NOT install this app. Shopify, you should not allow this app to be installed. It is a mess.

Feb. 19, 2022

Google is the absolute worst partner for any business owner on shopify. You will set up your account and in the process get suspended. Why? They won't tell you but they will refer you to their help articles. You will "Click to Fix" and nothing get fixed. The worst experience, multiple ties on multiple stores. Never again.

Feb. 18, 2022

What a nightmare to use for everyday folks. This app and Google has a long way to go. Google seriously needs to work on support and correcting their own errors before offering so many services. I've been trying to get this set up correctly for what seems like 3 years now. So many errors and such a royal pain to use.

Feb. 18, 2022

Merchant Konto gesperrt, ständige Probleme und keine Hilfe vom Support. "Account suspended due to policy violation: Website needs improvement" Dies ist der Grund... Seite muß verbessert werden, obwohl alle Richtlinien eingehalten wurden. Sorry, aber wenn man schon eine App anbietet, dann sollte auch ein guter Support dazugehören und nicht an Google verweisen, denn denen kann das egal sein.

Feb. 12, 2022

Have an ad test pending since Oct 2 2020. I can't delete it cant pause it google was no help when i reached out to them to attempt to have it removed. It states its waiting for their approval over a year later. Cant make a new ad because of this "pending" one. Totally useless app

Feb. 5, 2022

Ob Benutzerdefeniert oder nicht die APP gibt nicht die GTN/Barcode so weiter . Ich verlange umgehend eine Behebung der Probleme die von dieser APP kommen.

Jan. 31, 2022

Hi Shopify, There seems to be a problem where if dont have a custom product and you dont input the MPN, the App will not send the Barcode/GTIN over to Google. This problems seems to have been here for a month or two now. If you input the Barcode/GTIN into the MPN and not Ticking the custom product, Google Merchant Center will then get the GTIN. This is just not a reliable fix if you work with +5.000 products, and you get edit this is bulk. You have to edit in manually pr. product which is not worth the time compared to downloading, buying and paying for another app.

Jan. 27, 2022

We have been struggling with the GTIN error with this app not giving Google what it needs for the barcodes/GTIN. So our items are limited on google without this info. I found some workarounds but nothing is helping. We were good for a year then all of a sudden these started popping up.

Jan. 25, 2022

I was working properly with my Merchant Center account since I change to this App and now my account is suspended. Added to this, there is no way of add the field information in bulk via a csv file, for example. Is anyone going to solve these problems?

Jan. 24, 2022

Google refuses to tell you what's actually wrong or how to fix it besides generic info in an effort to hinder bad actors but only honest people suffer. Don't waste your time, google is fundamentally flawed and this app should be removed till google stops providing support that cant say or do anything before they suspend your account.

Jan. 22, 2022

They provide no way to actually view that your products are indeed on google. They only say that is been approved to google but there is no way to see if they are actually on google shopping.

Jan. 21, 2022

The app worked fine for several months, however my Google Merchant account is now being suspended for "inaccurate tax information." The sales tax value in the data feed is less than what is actually charged on my Shopify store. I haven't made any changes in the store or via the app, and I have absolutely no idea why this is happening. I tried to fix the problem by going into Google Merchant Center and manually setting the sales tax rates, but my Google Merchant Center tax settings are being reset by the app on subsequent syncs with incorrect tax information.

Jan. 20, 2022

I have given up on this App now. The GTIN error which appears on all my products now just doesn't get fixed. I have read articles, tried everything and reach out to support and was given a 'solution' which doesn't make any sense and doesn't apply to 'non-custom' products. Great, that its free! But not great that it actually doesn't work properly. I have seen so many stores asking the same questions but there is no solution.

Jan. 17, 2022

My Google Merchant is suspended because this app is not working correctly. Shopify says they are aware but can't do anything and Google says they are aware and can't do anything. So far 2 issues with this app: 1. If your default package in shipping settings has weight your account WILL get suspended for inaccurate shipping price as Shopify calculates shipping price based on item weight + package weight (which is the correct way) and google calculates purely based on item weight. To resolve this, this app needs to add default package weight to item weight and ONLY then submit weight to google. 2. If you have both taxable and non taxable items in your store it WILL get suspended for inaccurate tax information, because when product is checkmarked as not taxable google merchant won't calculate tax on shipping. To resolve this a sub attribute for the tax "tax_ship" needs to be implemented and a check mark added right next to product not taxable.

Dec. 30, 2021

We are having an issue where our products are approved in Shopify's Google section but are not showing up in our Google Merchant Products and Feed. Submitted a ticket but did not receive an actionable response.