Google & YouTube

Jan. 27, 2022

We have been struggling with the GTIN error with this app not giving Google what it needs for the barcodes/GTIN. So our items are limited on google without this info. I found some workarounds but nothing is helping. We were good for a year then all of a sudden these started popping up.

Jan. 25, 2022

I was working properly with my Merchant Center account since I change to this App and now my account is suspended. Added to this, there is no way of add the field information in bulk via a csv file, for example. Is anyone going to solve these problems?

Jan. 24, 2022

Google refuses to tell you what's actually wrong or how to fix it besides generic info in an effort to hinder bad actors but only honest people suffer. Don't waste your time, google is fundamentally flawed and this app should be removed till google stops providing support that cant say or do anything before they suspend your account.

Jan. 22, 2022

They provide no way to actually view that your products are indeed on google. They only say that is been approved to google but there is no way to see if they are actually on google shopping.

Jan. 21, 2022

The app worked fine for several months, however my Google Merchant account is now being suspended for "inaccurate tax information." The sales tax value in the data feed is less than what is actually charged on my Shopify store. I haven't made any changes in the store or via the app, and I have absolutely no idea why this is happening. I tried to fix the problem by going into Google Merchant Center and manually setting the sales tax rates, but my Google Merchant Center tax settings are being reset by the app on subsequent syncs with incorrect tax information.

Jan. 20, 2022

I have given up on this App now. The GTIN error which appears on all my products now just doesn't get fixed. I have read articles, tried everything and reach out to support and was given a 'solution' which doesn't make any sense and doesn't apply to 'non-custom' products. Great, that its free! But not great that it actually doesn't work properly. I have seen so many stores asking the same questions but there is no solution.

Jan. 17, 2022

My Google Merchant is suspended because this app is not working correctly. Shopify says they are aware but can't do anything and Google says they are aware and can't do anything. So far 2 issues with this app: 1. If your default package in shipping settings has weight your account WILL get suspended for inaccurate shipping price as Shopify calculates shipping price based on item weight + package weight (which is the correct way) and google calculates purely based on item weight. To resolve this, this app needs to add default package weight to item weight and ONLY then submit weight to google. 2. If you have both taxable and non taxable items in your store it WILL get suspended for inaccurate tax information, because when product is checkmarked as not taxable google merchant won't calculate tax on shipping. To resolve this a sub attribute for the tax "tax_ship" needs to be implemented and a check mark added right next to product not taxable.

Dec. 30, 2021

We are having an issue where our products are approved in Shopify's Google section but are not showing up in our Google Merchant Products and Feed. Submitted a ticket but did not receive an actionable response.

Dec. 27, 2021

This app has never worked for my store. Google Merchant Center is ridiculously user unfriendly and won't load the product feed from Shopify. I'm constantly being suspended from Google ads because of "Misrepresentation". Google never provides an answer when I ask what "Misrepresentation" is on my website. This is the second time I've deleted the Google App from Shopify. I was hoping the issues were fixed, they weren't.

Dec. 27, 2021

just pathetic, they will advertise sex toys and bondage gear but one mention of swingers and they run a mile. grow up google.

Dec. 26, 2021

zero if I could. I can not get to my products approved. Continually says product info disapproved - invalid - product data disapproved.

Dec. 25, 2021

Shopify devs didn't make it possible to actually have your product data read by Google Shopping if you edit product data with a Shopify CSV. It's a "known limitation" that the Google Shopping fields in Shopify CSV will be ignored by the app. You are expected to manually edit product data through this horrible app's UX, one item at a time. Alternatively you can pay for yet ANOTHER app that can actually bulk edit the product data Google requires. They shouldn't have even bothered publishing the app it's so half-baked and there's no plans to actually make the Google Shopping fields in the product CSV usable. Cue unhelpful auto-reply from Shopify that says "thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing..." *eye roll*

Dec. 20, 2021

Horrible app , i do not understand how it got so many good reviews it dose not map any of of fields to google, you have to do it manfully (max 25 sku with bulk edit) very useless app , another horrible app by shopify

Dec. 20, 2021

I used this app because it is an official Google channel. Unfortunately, Google made it impossible for me to get all my products approved despite being an authorized dealer and simply following the manufacturer's policies. Super frustrating to work on my business just so Google won't give it even a chance. Customer support is polite but unhelpful.

Dec. 31, 2021

The app has 4 major problems: 1) Sometimes it does not synchronize well the attributes with merchant center (for example GTIN or EAN) with a large decrease in performance in the display of free product sheets on Google 2) It is not possible, for products that do not have an EAN or GTIN code, to assign the MPN code or the product SKU through the additional rules of Merchant Center 3) It is not possible to manage list prices and discounted prices 4) It is not possible to manage any Metafields to be assigned to products through the Merchant Center rules Update 31/12/2021 No one from support emailed me

Dec. 15, 2021

i try to connect the my website&Google Shopping. but i dont know what happen. its coming up Ineligible for enhanced listing. So i want a contract the CS team. But long time no answer..

Dec. 14, 2021

Die APP hat bis vor kurzem gut funktioniert. Seit ca. einer Woche 12.12.2021 werden über die APP keine GTINs/EANs an die Google Merchant Center - Content API übertragen.

Dec. 11, 2021

Nuked my entire google shopping catalog. Over $3,000,000 in product pulled from google in one fell swoop. Not a trustworthy channel at all. Will replace with a third party app

Dec. 11, 2021

NHo help whatsoever. Instead, this App will cause your stores Merchant and Ads account to be suspended because it just throws any and all info for all your products (regardless whether the info is acceptable by Google's standards which are now recently crazy strict) So far my account has been suspended since October and not one person from Google or Shopify can tell me exactly why. I did manage to get a shortl list of 4 things to update or edit - 1 of which was to "remove my signup banner in my footer." I mean really??? A signup form is a vital part of ANY website! I removed it regardless in the hopes that I would see my account unsuspended but here we are and yes, you guessed it ... it's still suspended. Its ridiculous really! BAD APP!

Dec. 9, 2021

This the worst app i have ever used keeps saying that i should add ,refund policy and terms of service to my footer when its already there,i mean this is confusing