Google & YouTube
Drive sales by showcasing your products on Google and YouTube
Rating
4.5
feedback
4,783
chart
#246
All reviews
Review RSS Feed
March 27, 2019
DON'T USE THIS APP. We had to switch from the old app. We thought "we know what we're doing", it's easy enough to link the google ads and merchant center accounts. However, THIS APP WILL FAIL YOU! Went from 3000+ product variants down to 168 for three weeks. Then, it's like pulling teeth to get this working. If you asked me about shopify support I would have had nothing bad to say, but after dealing with this issue the phone wait time it 45min or more, and they WILL NOT let you speak with a tech. Absolutely disappointed with this entire experience. GO WITH A PAID VERSION. You can get a $7/mo app that will do the job and do it right. It's not overly complicated but manually updating the feed is a pain unless you do some automating on your end. Trust me - do not use this app. -Rick
Hey there, Rick. Than you for providing so much detail in your review, we really appreciate getting this feedback so that we can better the app. I am sorry that you encountered so much difficulty when trying to get it to work, and that you felt our support was lacking. I have gone ahead and reached out to you via email to gather any further feedback that you may have and offer support if you would be interested in giving this app another go. -Bo, Shopify Support
March 26, 2019
Terrible app, product feeds showing errors even though all relevant fields are filled in correct. No support that I can find & support pages just have going round in circles.
Hey, there. Thank you for your review, we appreciate you taking the time to share it with us so that we can improve! I've also reached out to you via email to discuss your experience. I hope to hear back from you! - Jason, Shopify Support
March 15, 2019
Products show up as pending even though they've been approved in my Merchant Account. There was an error with the initial sync which google fixed at their end. Overall, this doesn't seem to be a very slick app.
Hi, there! Thank you for your review. We're always looking for ways to improve and your feedback will help us to do so. I've followed up with you by email to discuss your experience. Look forward to speaking with you there! -Emma, Shopify Support
March 13, 2019
all the products expired because the was constantly stuck in pending mode. i wouldnt recommend using this app.
Thank you for for taking the time to share your feedback with us after your experience with the Google Shopping app. I've reached out to you by email to see if we can help you get your products published and to make sure that your feedback is passed along to our developers. I look forward to hearing back from you! -Emma, Shopify Support
March 8, 2019
Doesn't work. SHAME ON YOU SHOPIFY FOR WASTING ALL MY TIME! After 2 weeks products still pending. Started campaign that was supposed to be for 7 days only, but still "Running" after 2 weeks. Google ads shows that campaign is "enabled". Took me a few days to correct my site so that ads are all approved by Google, but STILL NO CAMPAIGN RUNNING. What a WASTE OF TIME. After MUCH WASTED MONEY and 22 months later, finally realizing that Shopify is a scam!
Hi, there. Thank you for sharing your feedback about your experience with the Google Shopping app. I'm sorry to hear that it was a negative one. I've followed up with you by email to see if there's anything we could assist with and to log your feedback for our developers. Hope to hear from you! -Emma, Shopify Support
March 7, 2019
This app doesn't work very well. I've allowed this app to sync my products from Shopify to my Google Ads account but for some reason it only shows pending, and when I checked them on my Google Ads account, it says that they've been disapproved and it wants me to modify 600 products that I thought was going to smoothly sync into Google. So what I did was just made all my products unavailable to Google Shopping and will just resort to other ways to market my store and products.
Hi, there. Your feedback is valuable and will help us improve the platform and apps so we thank you for taking the time to share it with us. I’ve followed up with you via email in case you needed any further assistance on this. Hope to hear from you soon! -Emma, Shopify Support
Feb. 26, 2019
Installing this app is the worst thing one can do to his/her online shop. It is inexcusable that this app is provided by Shopify and there is a complete lack of support in dealing with all the issues created by the app. The only support I received was to be directed to Google support. If you have the "unsupported version" of this app, keep it. To save yourself frustrations and money, do not install the new one.
Hi there, thank you for providing us with feedback on Google Shopping! I'm sorry you didn't receive the level of support you needed when using this app so I have sent along an email to collect your feedback and provide further assistance on this. - JP, Shopify Support
Feb. 21, 2019
The worst. Just use Google Merchant Center. Products stuck in pending status for months. It is useful to sync but that's about it.
Hi Mystic World Finds, firstly, thank you for sharing this feedback. I will also email you directly to see if I can help. This could have occurred if a few aspects are not present on your products, for example the product category or a unique product identifier such as a barcode (GTIN). You should get an email from me soon and I'll discuss this further, thank you. Niall, Shopify Support.
Feb. 20, 2019
Well, it's not a totally useless app anyway. But it just mystery unusable sometimes somehow. And when you ask the support, they just told you "It's Google, not us". For me, I know Google didn't do anything for the issue. I can tell.
Thanks for taking the time to share you feedback about the Google Shopping app! I'm sorry to hear you've had a negative experience with the app, and I'd like to investigate this further. I’ve reached out to you via email, hope to hear from you soon! - Lauren, Shopify Support
Feb. 20, 2019
Same as everybody else, does not work. Mostly pending products and some disproved for no good reason. Would like to see Google offer a better Free App although it looks like paying is the only option to get good application.
Hello Speech Products, first, I'd like to say thank you for sharing this feedback as it is important to us. We do look at these frustrations and try to learn from them. I will email you as well to look at this in more depth as your products should be approved and functioning as intended now. Thank you! Niall, Shopify Support.
Feb. 18, 2019
Horrible app, no real documentation never got anything to publish correctly. Suprised shopify would release such bad app.
Hello New England Dive, firstly, thank you for sharing this feedback. We’re always looking to improve apps with feedback like this, and to improve the way our apps work with stores like yours and what we can do for merchants like you. I’ve also followed up with you with an email to log the feedback to our development team and so you have a point of contact with me too. I'd also like to link our documentation on this app here: https://help.shopify.com/en/manual/apps/apps-by-shopify/google-shopping-app This is the starting documentation and it contains several links to other relevant inforation like "Requirements for the Google Shopping app", "Setting up the Google Shopping app" etc. Hopefully that helps! Thanks! Niall, Shopify Support
Feb. 17, 2019
Be very careful if you update to this app, their is not ability to edit fields in the app, particularly " description" , its so clunky and now needs to be driven from product or collection page. The feature to only publish certain collections has been moved out of the app. Shopify are normally so good, but they really have dropped the ball here. This migration will cost you money. I would wait until they fix the bugs. So irritated i'm considering changing to another platform.
Hi Digital3d.com.au, thank you for sharing this feedback. You are correct in saying in editing the google shopping fields from within the app, it will bring you directly to our product page. However you can use the bulk editor option in the Shopify Admin to make mass changes. I’ve also followed up with you by email to log your feedback for our development team and to demonstrate this bulk editor in more detail for you but in summary, you can go to: > Click Products in the Shopify Admin. > Select your products in bulk by clicking the white square beside each product title. > Click the "edit products" button. > In the bulk editor, select the fields you want to modify. Then save your changes. Hopefully that helps, but I will also email you to go more in depth with this for you. Niall, Shopify Support.
March 4, 2019
All 1,400 products on my site are no longer on Google Shopping after installing this app. All your products will move into a "pending" status. The migration utility for the old app to this is garbage. As far as I can tell I'm not passing the Google checklist as the gift cards don't have vat being charged on them even though they shouldn't have VAT on them and I don't have them listed on Google anyway. Thanks Shopify!! Possibly your worst app ever. UPDATE - We were originally told it would be "3 - 5 day" for Google to approve products. Now we are being told up to 10 days. So unless you are able to deal with 10 days without Google shopping. Don't install this app. UPDATE - Turns out the app will list your products on Google, but the integration to get the publishing notifications back appears to be broken so the app lists all your products as pending. Still a terrible integration though.
Thank you for sharing this feedback! This is a current limitation due to the fact that Google reviews all products manually, and products can be listed as pending for 10 business days. That said, we work hard to ensure that our apps meet the needs of our merchants, and I'd like to dig into this issue further with you. I’ve followed up with you via email to log your feedback for our development team. Hope to hear back from you soon! - Lauren, Shopify Support
Feb. 16, 2019
Worked great to start with, then I get an email that I cannot reply to, and can ask no-one for help about - saying my landing page currency and google shopping feed don't match (using the words "violated policy" - you know what - you're deleted... you want to take my advertising money, and then send me emails like that not offering clear and simple help - FU Google
Thank you for sharing feedback on our Google Shopping app. Currently the app can only be used to target one region which is determined by your store currency, this could have been the cause of the error you saw. For policy violations, that is determined by Google and is outside the scope of this app, but I understand how frustrating that can be. I’ve followed up with you via email to log your feedback and see if I can provide further information for you! - JP, Shopify Support
Feb. 15, 2019
NO ITEMS ARE GETTING APPROVED - ITS BEEN OVER A MONTH. BUT APPARENTLY THEY CAN SPEND £23 FOR ME ON ADVERTS WITHOUT ANY APPROVED ITEMS? WHAT IS GOING ON!!! PLEASE BRING BACK A USEFUL GOOGLE APP. THIS DOESN'T HELP ADVERTISE & PEOPLE WILL START LEAVING SHOPIFY!!
Thanks for taking the time to share this feedback about the Google Shopping app! If you use the Google Shopping app to sync products to your Google Merchant Center, sometimes the approval shows up in your Google Merchant Center before it get's updated in the app. If this happens, simply reach out to Shopify Support and our team can further assist! I followed up with you via email to see if there is anything we can assist with and to share any feedback with our development team. I look forward to hearing back from you! - Alex, Shopify Support
Feb. 12, 2019
I'm done. Don't fall for this app. Products still "pending" on shopify yet they are approved on Google. BLAH
Thanks for taking the time to share this feedback about the Google Shopping app! If you see that your products are approved in your Google Merchant Center but still showing as pending within the Google Shopping app, that is a great time to contact Shopify Support as our technical team can apply a manual sync to resolve the issue. I followed up with you via email to see if there is anything we can assist with and to share any feedback with our development team. I look forward to hearing back from you! - Alex, Shopify Support
Feb. 8, 2019
This application has been the most frustrating experience I've ever had. You're much better off with a manual feed. Products take 15+ days to approve, the interface is terrible, not very compatible with merchant center (products show pending in shopify but not in merchant center) and the best part is that neither google or shopify have any insight on how to resolve any errors that come up. After two months of trying, I deleted this app. Save yourself the time and don't use this.
Thanks for taking the time to share this feedback about the Google Shopping app! I apologize for the frustration the app caused you. Our development team is constantly working at improving the app and they have made updates since you last left this review. I followed up with you via email to see if there was anything we can look into for you and document feedback for our development team. I look forward to hearing back from you! - Alex, Shopify Support
Feb. 8, 2019
I never got this to work properly. Data is pulled with wrong information causing Google do disapprove all of my products. Waste of time.
Hi there, thank you for providing us with feedback on Google Shopping! I have sent along an email to collect more of your feedback or in case you needed any further assistance on this. - JP, Shopify Support
Feb. 7, 2019
Incredibly basic. Learn to use the Googles Ads interface or hire someone. It's amazing that this is the best that Shopify can provide.
Thanks for taking the time to share this feedback about the Google Shopping app! Our development team is always looking at ways to improve the functionality of our apps so I would like to learn more about what you do not like about the interface and what you want to see changed. I followed up with you via email to see if there is anything we can assist with and I will share any feedback with our development team. I look forward to hearing back from you! - Alex, Shopify Support
March 2, 2019
DONT DO IT! Does not work + TEMPORARILY CRASHED OUR SITE WHEN UNINSTALLING. You would think that a Shopify app would be vetted right? Really if you are going to put your name on something you should make sure it works,
Thank you for sharing feedback on the Google Shopping! I'm very sorry to hear about your difficulties with the app and impact on your store. We're always looking to improve our apps so I'd like to look into this further for you. I’ve sent out to an email to you and hope to hear from you soon. - JP, Shopify Support