Google & YouTube
Drive sales by showcasing your products on Google and YouTube
Rating
4.5
feedback
4,657
chart
#188
All reviews
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Dec. 22, 2025
Dec. 21, 2025
It was great, I needed it, customer service was great. Thank you very much.
Dec. 21, 2025
Dec. 21, 2025
Dec. 20, 2025
After complaining a year ago, this app is still incredibly glitchy and does not appear to be syncing correctly with the Google Merchant Centre (GMC). I still have old products showing up on GMC - and subsequently Google pages - despite me archiving them in my Shopify backend and removing them on the GMC...only for them to reappear on GMC. Now my new products aren't syncing correctly to GMC and I can't re-verify my website...nonsensical behaviour again so have had to reach out to Google Support...again. If I could give -10/10 for this app I would.
We are sorry to hear you are still experiencing these persistent syncing and verification issues with the app. To investigate this further and work toward a resolution, could you please submit a support case? Once you have opened a case, please provide specific item examples including product id and variant ids for the following situations you've described: - Scenario 1: Items that have been deleted or archived in Shopify but are still appearing in your Google Merchant Center. - Scenario 2: Items that were deleted in Shopify, manually removed from GMC, but have since been subsequently re-added to GMC. - Scenario 3: New products that have been added or updated in Shopify but are not syncing or reflecting those updates in GMC. Please log your case: https://support.google.com/merchants/contact/shopify_3p_support_app with our dedicated support team we look forward to assisting you further.
Dec. 20, 2025
Hello, We regret that your experience with our application has been unsatisfactory. We are eager to provide assistance and invite you to reach out to us directly through our support channel: https://support.google.com/merchants/contact/shopify_3p_support_app. Alternatively, feel free to include additional details in an updated review so that we may better address your concerns.
Dec. 19, 2025
Dec. 18, 2025
Dec. 18, 2025
Dec. 18, 2025
Dec. 18, 2025
Over the past few months, I have been extremely frustrated with the app. Despite selecting manual product sync, it continues to push products to Google Merchant Center, which is negatively impacting our performance marketing. I request you to please fix this issue at the earliest.
Thank you for reaching out regarding your synchronization settings. We can confirm that switching to manual sync is designed to halt the automatic synchronization process. We looked into your situation, and weren't able to find a support case filed for this. After investigating your account, we discovered that the manual sync request failed due to an unusually high volume of store status updates. While we haven’t encountered this specific issue before, we have now manually updated the setting for you. Your account is now set to manual sync, and the issue is fully resolved. Happy New Year The Google Support Team
Dec. 17, 2025