Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
9,128
chart
#92
All reviews
Rating Breakdown
Review RSS Feed
Aug. 20, 2021
This app has no refresh the feed on the merchant center. just created a product when I config but there's no refresh mode to get changes in the products.
Using app
7 months
Total reviews
5
Average rating
2.6
Hey there, Spencer here from Shopify. Thank you for taking the time to provide feedback on your experience. The Google Channel is designed to automatically update any product that gets changed, so there should be no need for you to instigate that. I'll be sending an email out to you shortly so that we can dig into this deeper for you. Spencer | Shopify
Aug. 19, 2021
This app is bad. We are 8 days in trying to get 26 products approved, not able refresh the feed, will probably have to wait another 5 business days for them to tell me some things not right.. support is useless. Will probably have to delete and start fresh with the sales & orders app. We have 1400 products with this one on another store and never had any issues like this.
Hey there, Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you are getting the help you need to ensure your products are being synced to Google in a timely manner. I'll be sending an email out to you shortly and I look forward to communicating with you there. Adil | Shopify
Aug. 16, 2021
This app has no refresh the feed on the merchant center. just created a product when I config but there's no refresh mode to get changes in the products.
Hi there, Cathal here from Shopify. Thank you for taking the time to provide some feedback. I'm going to reach out to you by email directly so that we can make sure that your feed is working and up to date and you can get the best out of using the app. Thank you
Aug. 10, 2021
This app no refresh the feed on merchant center. just created a product when I config but don refresh the stock nor changes in the products. I have 1 month with me feed outdated. and on the documents or help articles dont tell anymore about that.
Hey there, Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure your products are being synced to Google in a timely manner so I'd love to discuss this further with you. I'll be sending an email out to you shortly and I look forward to communicating with you there. Adil | Shopify
Aug. 6, 2021
Horrible Customer Service! We have been running very good shopping campaigns since 2018. Come The end of May 2021 something in Google changed and adds stop running with success and cost skyrocketed. We were getting 500% return on ad spend and now it is one to one. We have reached out to Google from 2 months and the support or underwhelming. We even got disconnected on Phone call and they never attempted to call back. The shopping campaigns are automated and we have accepted/acted upon every recommendation from Google. Support is non existent. We should have learned our lesson after building Google Shopping Site and Google discontinued the efforts.
Hello, Jack here from Shopify. Thanks for taking the time to submit your feedback. Our app allows you to link your products to Google and run Shopping ads. Any changes to the ads performance would be the because of Google. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having. Jack | Shopify
July 20, 2021
Worked well until it didn't and then it was a disaster. Google closed account for Misrepresentation on 18th June after we updated our URL. All all the information is fed through the App from Shopify we have been unable to resolve. We have lost c£10k in the last 4 weeks and will be out of business soon.
Hi there! Thank you for taking the time to let us know your experience. Your feedback is extremely important. I absolutely understand how this experience was frustrating and I want to make sure I can do everything in our power to help you get the Google Channel setup and working. I will be reaching out to you through email shortly. Looking forward to chatting with you! - Paola, Shopify Support
July 7, 2021
This does not work well. It just work when you do free shipping from your website.This does not work well. It just work when you do free shipping from your website.This does not work well. It just work when you do free shipping from your website.This does not work well. It just work when you do free shipping from your website.This does not work well. It just work when you do free shipping from your website.This does not work well. It just work when you do free shipping from your website.
Thank you for taking the time to leave your review. Your feedback is extremely important. I would like to get in touch with you to learn more about the issues you are currently encountering so I can better assist you. I will be sending you an email shortly and hope to hear back soon. - Anna, Shopify Support
July 1, 2021
I'm done! Worked for many years just fine, 2 weeks ago 3/4 of my items showed sudden errors and no one (neither google nor shopify) seem to be able to figure out why. I have stopped paid advertising until there is a resolution, if ever. At this point I have no confidence they will figure it out. I don't have the time or patience to continue to work with either of them to get it right anymore. After reading other frustrated Shopify sellers I want to add that we also are 100% custom products
Hey there! Luke here from Shopify Support. Thanks so much for taking the time to review the Google Shopping Channel. Your feedback is valuable and we are always looking for ways to improve. I am sorry to hear about the problems you are having recently with product approvals. While Google does have full control over all approvals, we can often dig in to find out what needs to be done to get them approved. I am going to follow up via email so we can dig in a little deeper together and get this sorted as quickly as possible. Luke | Shopify Support
June 28, 2021
No stars for you google. I am just tired of trying to get my acct unsuspended for misrepresentation. I have removed all content and products, double checked all my feeds and on and on and on......I feel this is quite possibly the worst offense you could do to a new aspiring business. This experience has been so unaspiring, While trying to protect consumers you have crushed the small business as well as cost much time and effort to no avail. Let me know if you ever get it right or Can just tell me the offending data or lack of.
Hey there! Luke here from Shopify Support. Thanks so much for taking the time to review the Google Shopping Channel. Your feedback is valuable and we are always looking for ways to improve. While we here at Shopify developed this app, we don't actively have any control over account suspension or product approvals. That said, we can often provide guidance to help you get things working and inline with Google's requirements. I am going to follow up via email so we can dig in a little deeper together and get this sorted as quickly as possible. Luke | Shopify Support
June 22, 2021
one of the worst channel to deal with Google gives you so much hassle with no reason keeping suspending my account day in day out
Hi there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable to us. I'm sorry to hear about the struggles you are facing with your Google account suspensions. I'm going to look into this further and follow up with you in an email to open up the lines of communication here in order to help you further. Spencer | Shopify Support
June 22, 2021
Does Not Work...Has Not Worked For Years...How there are so many good reviews is beyond me! Only reason I looked at trying again, but I can see that most people have the same issues I have. This should be a number one priority or so you would think! Please don't respond from Shopify telling me that you are going to look into this, just do something!
June 19, 2021
I have been having so many problems with Google Ads/Merchant centre, I have also had massive problems with Facebook. They blocked and suspend my accounts. I have had to employ a marketing team to trying and sort the issues. It's costing me big time and I still haven't had 1 single sale yet!!
Hi there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable to us. I'm sorry to hear about the struggles you are facing with Google Ads and your Merchant Center Account. I'm going to look into this further and follow up with you in an email to open up the lines of communication here in order to help you further. Spencer | Shopify Support
June 16, 2021
I keep getting suspended for misrepresentation. I understand that it's an issue on Google's side but it seems like there's not really a checklist to help users out on the Shopify side. All we have is a vague merchant center policy we can read through and based on other reviews, it seems like doing everything right isn't enough to get things moving. Can you at least tell us that someone from Shopify is speaking to someone from Google in order to fix and avoid such issues. It's frustrating in ways that you cannot imagine...
Hi there, Lea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable to us. I'm sorry to hear about the struggles you are facing with your Google account suspension. I'm going to look into this further and follow up with you in an email to open up the lines of communication here in order to help you further. Lea | Shopify Support
June 6, 2021
If I had the same issue with always has. It doesn't care! And then you contact Shopify and they tell you that is Google's problem and Google tells you to something else it doesn't get back to you at all! it is confusing you to say everything went through fine and that I'm approved to start running ads and everything and then the very next day everything's disapproved again like what do they want from us!? We are businesses trying to make money and advertise and earn a living..... Keep saying misrepresentation and then when you fix that it says something else it's never ending laundry list it doesn't work!
Thank you for sharing your feedback and that definitely doesn't sound like the ideal situation. When it comes to Google Merchant Center account approvals, this is something determined directly by Google that Shopify does not have any control over. I would be more than happy to share other ways you can contact Google to appeal their decision. I will be in touch by email shortly to provide further details. - Anna, Shopify Support
June 5, 2021
looks like no matter how much we try to apply fixes, google merchant is still disapproving our products.. I have spent over two months trying all different possible fixes with no luck.. we came to the point where it's really useless using the app! and time-wasting for us really. We are now syncing our products through a google sheet which seem to work, I would love it if the app is working and saves me all the google sheet hassle as well as getting all the consolidated metrics on Shopify Dashboard but it doesn't seem to be possible...
Hey there! Thanks for the feedback. While we at Shopify developed the app itself, we don't oversee the product approval process itself. That said, we do have some good insights into why products may have been disapproved and I've sent you an email so that we can get this sorted out for you. Looking forward to hearing from you! | Jake, Support Specialist
June 3, 2021
doesn't work with custom products. Won't even update new products. Tried to get help but no joy. give up
Hey there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing setting up your products. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and get you set up fully. Spencer | Shopify
May 30, 2021
Have been going around in circles trying to get this to work with custom made products, all my products are handmade, therefore no barcodes. I’ve spent days trying to get this to work. I think I might be doing something wrong with it.
Hey there! Luke here from Shopify Support. Thanks so much for taking the time to review the Google Shopping Channel. Your feedback is valuable and we are always looking for ways to improve. I am sorry to hear you are having issues with getting your custom products to work properly with the Channel. I am going to follow up via email so we can dig in a little deeper together and get this sorted as quickly as possible. Luke | Shopify Support
May 28, 2021
no permite publicar mis alimentos y es muy complejo darlo de alta, no me explican por que no los puedo vincular.
May 28, 2021
Terrible for custom products. Our store has over 5000 custom products and due to there being no GTIN / Barcode, the products are being rejected by Google Merchant Center. Shopify's solutions is to MANUALLY SET all 5000+ products as 'Custom Products' in the backend. That's an awful solution to integrating with Google Merchant Center and is going to force us to look for third-party solutions.
May 24, 2021
My ad account has been suspended due to no GTIN, MPN, code and I have custom products. This is very frustrating. Google has given me instruction on editing the API feed to - but that does not seem possible.
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with a Google account suspension. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and get you set up fully. Robyn | Shopify