Google & YouTube

April 28, 2021

Google Merchant and Google Ads suspended. And i don't know why. All the work thrown in the trash. Beware that perhaps the problem could be the App

Sept. 24, 2021

The feed is not refreshing, example: I have changed some price in the shop and the feed not changes... so G-ads disapproved the items... then I found out in the Merchant Center the products will be expire in 3 day, because the feed is not refreshed in the last 30 days. I have tried to remove then add item to feed... not worked. Also tried the add new products to the shop maybe the feed will be refreshed, but no luck. So in the short term the APP was good but after 30 days it is useless. :( We just created a manual feed...

April 22, 2021

Shopify Google REFUSED to help me after completely ruining my business and taking all my money. Horrible APP and a horrible fraud company. Please stay away from this APP, for your own sakes and for your company.

April 19, 2021

Google Product Category Fields doens't work. No matter what kind of category you fill in... It doens't sync.. so dynamic remarkting doesnt work properly.. Syncing with merchant is very slow... buggy. Please work on category syncing...

April 11, 2021

Our Query to Shopify: We are manually updating google fields for each product even though we had done this in bulk before while uploading using CSV. For example, see attached screenshot. This particular product was uploaded with all details like category, age, condition but still, it shows blank. We are doing all this manually now for each of 2000+ products. The response we received from Shopify: This is expected. These fields were for an older version of the Google app that no longer feeds this into the current Google channel so you will need to manually edit these fields. However you could use an app for this such as Excelify Or for more control over bulk editing these fields [Ablestar Bulk Product Editor(https://apps.shopify.com/bulk-product-editor) This doesn't help. We are not here to install the app and pay for each and every basic thing. what is the use of the google channel app? just ads? Whereas it should also help us make on-page optimization. Also, there is no way to insert canonical tags other than going to edit code. Our view is everything that needs to be done for google must happen from here.

April 6, 2021

I’m trying to fix the issues within my store so that Google Merchant and Google Ads will be fixed and hopefully unsuspended by not being able to access the Google Channel through Shopify this is make my job MUCH harder. Getting someone to help with the issues that are going to on with the approval of products so it’s not “Misleading” is impossible. If someone can help us out that would be great.

March 28, 2021

Started out great for about the first 10 days. Then got hit with suspensions by Google on both Ads and Merchant Center accounts for "Misrepresentation" Tried for weeks get an understanding of what was wrong from both Google and Shopify. Only received emails containing ambiguous info with out any clear and direct info regarding what's wrong and how to fix it.

March 20, 2021

i don't know why Google don't approve my products and suspended my acc. I don't know what to do to solve it! It says: Account suspended due to policy violation: Misrepresentation of self or product (Untrustworthy promotions) To resolve your suspension, you need to go to Google Merchant Center and contact Google support.

March 11, 2021

Google has the ultimate power over your store. They can decide to freeze your account and there is no recourse. Avoid doing business with Google. They do not tell you why they decided to deactivate your account.

March 11, 2021

Google doesn't provide enough feedback when products are not approved. A detailed reason for why a product is not approved would be beneficial.

March 17, 2021

I already added the app to my store. But, it wasn't even opening anything. I tried for hours just to open the channel, but no way. I ended up removing it. tried again to add it after opening a merchant center, an Error message comes up saying "There’s no page at this address, check the URL and try again, or use the search bar to find what you need." ---- update I just needed to wait for a while and could download it. The good point is that a google ads specialist contacted me on my phone trying to help me start my ads. However, the platform is so difficult to deal with. Also, google just suspended my accounts while there are no obvious reasons for it. It's just a waste of time working with it, you will be always trying to solve problems. Almost a week passed trying to set it up, but I am not done yet.

March 9, 2021

Extemely disappointed. Business almost shut down due to this. Frankly Shopify should not be adding plugins that they cannot handle especially when it comes to Google. Misrepresentation, cirvumvention, fraudulent payments all happening as soon as I open the account. Purely as Shopify triggers a bug on Googles end. Tried reaching out to Google Merchant Centre/Google Ads team each of them 5 times which is no easy task. In addition several different Shopify advisers telling me different things to do as they cannot collaborate. Simply horrendous.

March 4, 2021

it wont allow me to confirm my last 2 on my checklist & i have everything in place, so i cant rate until this is fixed

March 1, 2021

It's practically useless, constantly removes products from feeds. really hard interface to work with. literally this app makes the job so much harder. You'd think as they advertise ease of use that Google would get this sorted asap...2 years deep same issues as when I started. customer service is terrible aswell...failed to respond to 20 emails about the same issue....use a third party app

Feb. 24, 2021

I have had this app since August with no problems. Now I receive a message stating "Your account violated the circumventing system policy," and "We've detected suspicious payments in your account." I have not touched anything since setting up the account and received these messages. When I reach out to them, the explanations are extremely vague. I ended up deleting all merchandise, reentering my credit card information, making sure I do not have multiple ad accounts, and still cannot use Google Ads. The merchandise is not showing up in this app like it is supposed to. I really do not see how I benefit from the app and I see no purpose in having it. Not sure if this is a Shopify issue or a Google issue, in terms on how they connect. I just know I have no issues with using Facebook for virtually the same thing. I know I am not the biggest business, but Google needs to make things a little more user friendly.

Feb. 22, 2021

Because this app was bought in the commercial center because of misrepresentation, I uninstalled it and lost it again now now the page not found?

Feb. 22, 2021

i am not able to install on my dashboard anyone available to assist ? when i am trying to add it says there is no page on this address

Feb. 20, 2021

Worst experience. Made 2 accounts was fine then got suspended on one for suspicous payment even though both accounts are on the same debit card? 1 day later my merch center got suspended for terms and conditions as well as my 2nd google ad account? Reach out to fix issue and google said I need to work on my merch account but the link from the merch center was causing my google ad account to be suspended. So i listened to Google and in the mean time unlinked my account and it was unsuspended!!!! 2 hours later it gets suspended for Circumventing???? I have done nothing but try and resolve this with google and never tried to be sneaky and make another account or anything. I have worked so hard and try so hard to email google for help and all i get back is an automated email saying your still suspending and it will remain that way till you fix whatever you need to even though it tells me nothing about what to possibly fix to get things working. Waisted so much time when I did nothing wrong I made 1 ad that ran for probably 12 hours. Waisted so much of my time.

Feb. 19, 2021

working fine atm. We're having issues with merchant connection between shopify and google. There are too many barriers in place.

Feb. 16, 2021

if i could give (-5) star i would , very bad and unprofessional application, i have trade licence / company / warehouse/ and legal business in UAE ( im not a droppshipper) and still this silly app suspended my account for no reason , and they never respond to emails , they never help , i don't recommend using it at all , i also don't recommend using google for ads, its totally worthless and im still waiting to see if they will fix my issue , if not i will just delete this useless app