Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
9,089
chart
#97
All reviews
Rating Breakdown
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March 7, 2024
March 3, 2024
No fue buena
Thank you for leaving feedback. We are sorry your experience so far has not met your expectations. If you need assistance getting setup or have any other questions, we have a support team available who would love to help: https://support.google.com/merchants/contact/shopify_3p_support_app
March 3, 2024
Feb. 27, 2024
I just spent 2 days fixing my listings for Google. One item was the identifier existing. Since I have vintage items it was a very confusing 2 days! You cannot find it anywhere in the directions for both Shopify or Google! Also I have a couple of vintage dolls and a vintage Evenflo baby bottle that is being reviewed for sexual and inappropriate listing! I wish these apps were for user friendly for those of us that are not programmers.
Hello and thank you for leaving such detailed feedback. We are sorry that you found it challenging to sort out the listing of your vintage items but in looking at your account it looks like you're now all squared away. We really appreciate this valuable feedback and will be sure to share it with our teams that manage the help center as well as our product teams - we are always looking to improve the experience. Thank you again.
Feb. 14, 2024
Feb. 14, 2024
Until a few days ago, if you went to "Manage products" from the Google App on Shopify you were able to manage Google Merchant fields such as custom label, Google category, etc. Now it doesn't seem to work anymore, I go to Manage Products on Google and doesn't work. What happened?
Hello there and thanks for the feedback! We can confirm this issue should now be resolved. If this is still persisting for you, please contact our support team: https://support.google.com/merchants/contact/shopify_3p_support_app Sorry for the inconvenience and thank you again for reporting this.
Feb. 9, 2024
I can only assume the issue comes from here: gtag (Google Tag Manager) is the biggest third party offender in terms of blocking execution (taking about half a second) as reported by PageSpeed. I downloaded the theme to be sure and there's no reference in code. We have no Custom Pixels. We only set it up through the "Google & Youtube" Sales Channel.
Feb. 8, 2024
Nice app and does what it says it should do. Coming from other experiences it's very nice. However, how is there no sort or filter for managing products to edit them? It's just an infinite scroll? Who thought this up? I have 1600+ SKUS and to make edits on an infinite scroll page is absolutely mind meltingly tedious work. Please fix and I would happily give 5 stars.
Jan. 24, 2024
Jan. 23, 2024
Jan. 18, 2024
They hid my products for a week thinking that i was doing something wrong then i had to send another request which took 3 days to fix. But at least everything is fine now..
Thanks for leaving a review and glad to hear you are up and running! Sometimes, in an effort to ensure we are protecting consumers and merchants, our policies can overflag. We do offer ways to appeal if you think we misapplied a policy to your account. Sounds like that process worked for you. We will share your feedback with the team. Thanks again.
Dec. 26, 2023
Dec. 15, 2023
Terrible user experience because there are no explanations OR the reasons do not make sense to the user. Lack of clarity as to whether information is required or optional. No explanation as to how my store is helped by providing i9nformation in many cases.
Hi there! We are sorry to hear the Google & YouTube app has not lived up to your expectations so far. We have noted your feedback and will share it with the relevant teams. We are also excited about some upcoming improvements within the app that should address this feedback; look out for that in early 2024! If there is anything we can do to help you, our support team is standing by should you need any assistance. https://support.google.com/merchants/contact/shopify_3p_support_app
Dec. 14, 2023
Dec. 11, 2023
Relativamente simples, porém muitos erros que retornam, não são claros e um tanto genéricos. Não diz onde está o erro, meio que você tem que adivinhar e encontrar por si os problemas que ocorrem lá no MERCHANT CENTER, e os sistema não diz que é lá. O Google precisa melhorar a comunicação, que já foi pior, mas continua muito ruim. Seria melhor dizer o problema, onde é que está, e como concertar. Evitaria o suporte, que não veio, chegou depois de eu ter adivinhado onde estava. Eu me batendo e achando que seria falta de informações lá no Shopify, mas estava no MERCHANT CENTER, que era uma coisa simples.
Olá e obrigado por reservar um tempo para deixar comentários detalhados. Planejamos lançar melhorias em um futuro próximo que devem resolver suas preocupações sobre os erros de produto não serem claros e também sobre não ser possível corrigi-los facilmente no aplicativo. Fique atento para estes lançamentos nos próximos meses! Como todos os comentários que recebemos, compartilharemos o feedback com as equipes de produto relevantes, pois estamos sempre buscando melhorar nosso aplicativo e nossa experiência de suporte. Obrigado novamente!