Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
8,678
chart
#112
All reviews
Rating Breakdown
Review RSS Feed
July 28, 2020
ne se synchronise pas avec shopify , ne se synchronise pas avec shopify , ne se synchronise pas avec shopify , ne se synchronise pas avec shopify ,
July 27, 2020
This App is Pathetic , PLEASE DON'T FALL FOR IT BECAUSE IT IS FREE. i made that mistake. This app will give you NO WAY TO FIX ERRORS , you will have to hire individuals from other sites to correct errors in your feed. PLEASE DO YOURSELF FAVOR and install the "simprosys Feed app" . They give you option to bulk edit and you can add Gender , age , all that with a few Click easily and fix the error .SAVE YOURSELF HEADACHE please don't INSTALL THIS APP TO SET UP YOUR GOOGLE SHOPPING FEED.
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with the Google Channel. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end and pass this feedback to our developers. I will send you an email to open up that line of communication! Claire - Shopify
July 22, 2020
This app is not very good. It uploads all my products without letting me know what fields are required and then makes the account suspended for incorrect info. What Wouldn't it be better to: 1. Display what is incorrect 2. Do not let incorrect info get submitted 3. Once corrected, allow for submission. 4. Avoid unnecessary account suspensions and friction.. Current state: 1. Upload, incorrect, straight ban.
Hey there, Claire here from Shopify. Thank you for taking the time to share your review with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs so this feedback is very appreciated. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team. Claire l Shopify
July 20, 2020
Simple to set up, but doesn't work, seems like a bug to me. The products are not syncing to the Merchant Center. Under each product, it says "Google has noticed that your shop does not meet Google's requirements." Yet, when you look at the Google channel settings it says "Your shop meets Google Merchant Center's basic requirements".
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing. I understand at the time of your review the app was experiencing some sync issues but these have now been resolved. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end so we can get the channel working for your store. I will send you an email to open up that line of communication! Claire - Shopify
July 20, 2020
Need some fix. Trying to get products approved on google but cannot do it..............................
July 14, 2020
okay experience, a few issues getting my products to show on google says my products are not synced, store not setup properly. please help
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with set up and getting your products synced. I understand at the time of the review there was some syncing issues occurring with the Google Channel, but these have been resolved now. I will reach out to you on email to open up a line of communication, and we can see if there is any further assistance you need from our end! Claire - Shopify
July 14, 2020
I can't see the products I synced from shopify in the google merchant center, and the system does not clearly indicate the reason.
Hey there! Amy here from Shopify, sorry to hear of the trouble you have been having. I would be happy to have a look at this for you and see what needs to be done to get you up and running. I'm going to send you an email so we can take a look! Amy l Shopify
July 11, 2020
Doesn't work, at all. Products won't sync. Support team has no ETA of when it will be fixed (could be weeks or months).
Hey there! Amy here from Shopify, I'm sorry to hear of problem you were facing. It was an issue on our end that has since been resolved. I'll follow up with you via email to see if you need any further guidance here. Amy l Shopify
July 10, 2020
Simply does not work. Products do not meet requirements in one section, do in another. Nonsensical.
Hey there! Amy here from Shopify, I'm really sorry to hear of the troubles you are having. I'm going to send you an email so that I can have a look at this with you, and help you get the Google Shopping Channel up and running. Also keep in mind, anytime you need assistance from us, just click on the "get support" button in the top right corner of the channel. This will send a ticket right to our support team! Amy l Shopify
June 28, 2020
My Merchant Center Account got suspended due to violation of ad policy. Google did not indicate what issue it really is. This is not Shopify's problem though but I do not see any support to avoid that happen. I do tick check list each by each. Also the prices on the same product page can not be sync well with Google channel. Google can only detect one price in one product page otherwise an error shows up. For example, I offer 3 kinds of soup trays in one page with different prices. Sorry, google does not recognise it.
Hey there! Amy here from Shopify, sorry to hear of the struggles you have been facing. I would love to be able to help you out with this and see what needs to be done so you can get up and running. Google Shopping can be such an amazing tool for your business! I'm going to send you an email so we can open up the lines of communication. Amy l Shopify
June 25, 2020
Every 30 days this app is putting my business in a terrible Setback with lost time and money. This app is supposed to renew the items automatically before they expire, so they are always active. And although I was promised by the support team that this will not reoccur.. It Does. Not only that it happens and I need to keep a daily check on the Merchant account, I’m waiting for days for it to start renewing items, and e-mailing the support team every morning with a screenshot of the merchant account, and every day I have fewer items to advertise less traffic and less or no sales. The time to fix this, the loss of business and money on advertising is overwhelming. A real bad experience.
Hey there! Amy here from Shopify, I'm really sorry to hear of the troubles you have been having. I completely understand the setback this could cause to your business. I would love to open up communication with you and see what needs to be done here. I'll send you an email. Amy l Shopify
June 25, 2020
apparently my product cant be advertised because it 'enables users to gain access to unauthorized data- like if it was a hacking device' so guess what is it that I am selling. A camera. A camera with only function the one to do recording. Meanwhile, cellphones , smartwatches, laptops and all kinds of devices with included cameras and millions of additional functions (and dont tell me a smartphone doesnt enable users possibility to hacking but a simple telecamera does) are being advertised nevertheless. Injust and doesnt make any sense. And as if it wasnt bad enough, even support says they cant do anything about it and that the policies stand correct. Google, either sue yourself because you are advertising products you say you cant or allow me to advertise them because you are doing the same with millions of other products
Hey there! Amy here from Shopify, I just wanted to thank you for taking the time to leave us a review. I'm sorry to hear of the troubles you have been facing. Just to clarify, Google does follow its own set of guidelines and we don’t always have the details on why products are approved or not. I would love to take a look at this with you though and see if I can give any insight or provide any assistance. I will send you an email! Amy l Shopify
June 25, 2020
I can't change the reply to email address? Where do you edit the address to change this. This app is useless.
Hey there! Amy here from Shopify, thanks for taking the time to leave us a review. I would love to help you out here and see how you can get that changed. I will need some further details from you so I am going to send you an email! Amy l Shopify
June 11, 2020
Estamos revisandola todavia. cuando tengamos la informacion actualizaremos la revision del producto.
June 4, 2020
Unfortunately, I had a bad experience with this app but in the past it has run fine. On my new site, I setup the feed on Google Merchant, and the whole site was imported including items unmarked for Google Shopping, which included items that Google does not want to promote at this time (ex: cloth face masks). This got the account suspended and I have been talking with Google for at least 2 months jumping through hoops but I'm really running in circles. I'm not sure what I can do at this point.
Hi, I'm Cíara from the Shopify Support Team, thanks for letting us know how the app was for you. Unfortunately we're only able to see what Google sees, but we can get to the bottom of this for you to get your approved products on Google Shopping. I'm going to follow up with you via email to get to the bottom of everything, and get this working for you. Cíara
June 3, 2020
Everything is set up and synchronized, but not one book is ever displayed on Google. The Shopify support does not respond to any message. I recommend NOT to use the app!
Hi, I'm Cíara from Shopify support, thanks for taking the time to leave a review for us, we always appreciate hearing from our merchants. For products to show in Google, you need to run a Smart Shopping Campaign, which takes up to 30 days to completely be synced and optimised across. We respond back to all emails, but when you send an email from the "Get Support" button, it goes from the email address under Settings > General and "Account Email". Have you checked that inbox for any responses? I'll follow up with you via email for some more information and get this sorted. Cíara | Shopify Support
May 31, 2020
If you make a mistake to let the app "automatically" import your shipping settings, it will completely wipe out all shipping settings you may created manually. Also, the imported settings will not be applied to Shopping actions (the app does not know about shopping actions, because, like many other apps provided by Shopify it is about 18-24 month behind in functionality). As the result, you will be completely screwed! Bottom line: the app provides limited functionality and causing a lot of harm
Hi, I'm Cíara from the Shopify Support Team, thank you for letting us know how the app worked for you. It is true that if you select automatic shipping settings, we wipe what's in your Google Merchant Center account, and we can definitely make that more obvious, and I'll pass that up to our team. We don't support Shopping Actions because right now it's only available in two countries, but we do support Surfaces Across Google, for free listings on Google. I'm going to follow up with you via email to make sure we can do everything possible for you. Cíara | Shopify Support
May 22, 2020
App it total crap. Take forever to sync product to merchant. Waste of time. Not recommended ever to anyone
Hi, I'm Cíara from Shopify Support, thanks for leaving your email about the app. Just so you're aware, for products to be accepted by Google Shopping, it can take 3 - 5 business days for them to be approved, and there's a notice about this in the app. I'm going to follow up with you by email to check what's going on, and see how long your products have been waiting, and get to the bottom of this for you! Keep an eye out for my email in the next little while. Cíara | Shopify Support
May 17, 2020
I'm running online grocery store, I guess it only works with t-shirt businesses. My account got suspended. Not sure why!
Hi, I'm Cíara from the Shopify Apps team, thanks for leaving a review on the app, we always want to hear how our merchants feel. When it comes to your account being suspended, that happens directly from Google. I'm going to follow up with you via email on this, so we can get the account unsuspended and get Google Shopping working for you. Check your email in the next little while, and we'll get it fixed. Cíara N | Shopify Support
May 12, 2020
If I could give this app negative reviews, I would. Since the latest update, we have had nothing but sync problems, and have now lost THOUSANDS of dollars in sales over the past two weeks because the app doesn't connect or sync to google.
Hi, I'm Cíara from the Shopify Apps team, thanks so much for leaving a review, we really appreciate hearing from our merchants. I know that issues with products not syncing are incredibly frustrating and bad for your business, and I'm going to follow up with you via email so we can make sure it's all been resolved. Keep an eye out for my email, and we'll talk soon. Cíara N Shopify Support