Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
9,134
chart
#92
All reviews
Rating Breakdown
Review RSS Feed
Oct. 8, 2020
This is too bad to use at all. My product cannot be approved,My product does not have any violations, it is difficult to pass the review
Hey there, Robyn from Shopify Support here. Thank you for taking the time to share your thoughts with us about the Google Channel. I'm sorry to hear of the struggles you had in getting products approved. I'm going to follow up with you in an email to open up the lines of communication so I can dig further and see if I can help with getting the channel set up and working for your store. Robyn | Shopify
Sept. 20, 2020
Worst ever app to set up. EU based selling world wide, this app is impossible to setup. NO help or what ever.
Hey there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store. In the future it is possible to reach out to us directly by clicking Get Support in the top right corner of the screen when in the Google Channel. Spencer l Shopify
Sept. 15, 2020
Can not connect with my Shopify account. Plain sucks. Shopify does not even have a way for customer support. Seem like a glitch to me
Hey there, Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store. Chelsea l Shopify
Sept. 15, 2020
I used this app, it syncs the products to Google Merchant Center well but it is not for Merchants with a huge catalog. Google expires all products after 30 and yet listing and approving the products takes 10 days for us. Meaning we do not have business for 10 days of the month due to feed update. Also when a product is disapproved and you delist it, it will update after at least 7 days and with us our ads where disapproved because of this. But if you list a new product it updates immediately which is good. If they can improve on products expiring as well as deleted products update the app will be perfect for all users
Hey there, Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store. Chelsea l Shopify
Sept. 12, 2020
Not quite sure what I'm doing wrong, but regardless of the budget I get almost no traffic. I have been using Facebook ads (until recently with the error bans) for about three years and get much better return on investment which is easy considering I get nothing from this app.
Hey there, John here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm sorry to hear you are disappointed with the Campaign you are running so far. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with improving your product data in case you are missing any required information. John R | Shopify
Sept. 7, 2020
Absolutely terrible! All my listings were rejected (and try to figure out what needs to be fixed...impossible!) Shopify support sucked, too. AVOID!
Hey there, Claire here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store. Claire l Shopify
Sept. 6, 2020
I've had this up for over a month now and still 0 traffic from it with a good size daily budget not sure what the issue is but any help would be appreciated.
Hey there, Claire here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store. Claire l Shopify
Sept. 5, 2020
Been working with this app for 6 weeks and can't get my products to be approved for Enhanced Listings. 100% listed as "ineligible for enhanced listing," "Severity - Disapproved" at the Merchants Center, yet I meet all the Google requirements. It would seem that I am banned from Enhanced Listings with this app. If so, this is useless.
Hey there, Claire here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I am sorry to hear of the struggle you were facing with setting up the app. I understand this decision is made by Google directly but I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Claire l Shopify
Aug. 19, 2020
Having created bespoke pictures of products to fit in with my website, my listings got rejected because of the images. Could not amend feed image details to provide an alternative picture that was OK .
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing. If there were changes made to your account settings this can trigger a re-sync which might be what happened here. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication! Claire - Shopify
Aug. 11, 2020
For some reason the app doesn't install the pixel events on my website. It's been almost 2 months since the "developers" of Shopify would look at it. Still nothing.
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with getting your issue resolved. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication! Claire - Shopify
Aug. 9, 2020
Tracked conversions in google ads will automatically disappear? Any reason why?
Hey there, Claire here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store. Claire l Shopify
Aug. 4, 2020
Can support please get back to me about how to get rid of the active campaign that is left in my shopify admin EVEN AFTER I have deleted the app. No response from app support. I do NOT recommend this app.
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with your campaign. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication! Claire - Shopify
July 28, 2020
ne se synchronise pas avec shopify , ne se synchronise pas avec shopify , ne se synchronise pas avec shopify , ne se synchronise pas avec shopify ,
July 27, 2020
This App is Pathetic , PLEASE DON'T FALL FOR IT BECAUSE IT IS FREE. i made that mistake. This app will give you NO WAY TO FIX ERRORS , you will have to hire individuals from other sites to correct errors in your feed. PLEASE DO YOURSELF FAVOR and install the "simprosys Feed app" . They give you option to bulk edit and you can add Gender , age , all that with a few Click easily and fix the error .SAVE YOURSELF HEADACHE please don't INSTALL THIS APP TO SET UP YOUR GOOGLE SHOPPING FEED.
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with the Google Channel. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end and pass this feedback to our developers. I will send you an email to open up that line of communication! Claire - Shopify
July 22, 2020
This app is not very good. It uploads all my products without letting me know what fields are required and then makes the account suspended for incorrect info. What Wouldn't it be better to: 1. Display what is incorrect 2. Do not let incorrect info get submitted 3. Once corrected, allow for submission. 4. Avoid unnecessary account suspensions and friction.. Current state: 1. Upload, incorrect, straight ban.
Hey there, Claire here from Shopify. Thank you for taking the time to share your review with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs so this feedback is very appreciated. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team. Claire l Shopify
July 20, 2020
Simple to set up, but doesn't work, seems like a bug to me. The products are not syncing to the Merchant Center. Under each product, it says "Google has noticed that your shop does not meet Google's requirements." Yet, when you look at the Google channel settings it says "Your shop meets Google Merchant Center's basic requirements".
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing. I understand at the time of your review the app was experiencing some sync issues but these have now been resolved. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end so we can get the channel working for your store. I will send you an email to open up that line of communication! Claire - Shopify
July 20, 2020
Need some fix. Trying to get products approved on google but cannot do it..............................
July 14, 2020
okay experience, a few issues getting my products to show on google says my products are not synced, store not setup properly. please help
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with set up and getting your products synced. I understand at the time of the review there was some syncing issues occurring with the Google Channel, but these have been resolved now. I will reach out to you on email to open up a line of communication, and we can see if there is any further assistance you need from our end! Claire - Shopify
July 14, 2020
I can't see the products I synced from shopify in the google merchant center, and the system does not clearly indicate the reason.
Hey there! Amy here from Shopify, sorry to hear of the trouble you have been having. I would be happy to have a look at this for you and see what needs to be done to get you up and running. I'm going to send you an email so we can take a look! Amy l Shopify
July 11, 2020
Doesn't work, at all. Products won't sync. Support team has no ETA of when it will be fixed (could be weeks or months).
Hey there! Amy here from Shopify, I'm sorry to hear of problem you were facing. It was an issue on our end that has since been resolved. I'll follow up with you via email to see if you need any further guidance here. Amy l Shopify