Google & YouTube

Aug. 10, 2019

I found the app easy to set up BUT the app is displaying the wrong price for some (but not all) products. Specifically, it appears that in some cases the logic is selecting the lowest price of the available variants for a given product rather than the actual variant price. For example; My product X has variants x, xx and xxx. If variant x = $10, variant xx, $20 and variant XXX $30; the Ad is displaying variant xx price as $10, rather than $20. I logged the issue but no help forthcoming to date (it's been a few days). The issue was raised via a customer asking for variant xx at the 'advertised price'.

Aug. 3, 2019

Complete headache and not even remotely intuitive. Wanted to like it because I use Google Adwords. Frustrating.

July 29, 2019

Didn't work in the end. Very frustrating. Especially when this happens on the last steps. The App says everything is fine. Google Merchant Center says: Data is not correct. No idea where to fix it and I am REALLY sick of reading Trouble Shooting" articles. Fix them yourself - Google & Shopify. Thanks!

July 27, 2019

The most pathetic app by Shopify! I used the earlier app and it worked like a charm, the new google shopping app is pathetic! PLesae someone take charge and rectify it. The products are synched with merchant centre, but the app doesn't update it. GTIN and images are perfect, but google cant find it, don't know how to Contact. Please someone with knowledge can get in touch to help?

July 25, 2019

Complete headache and not even remotely intuitive. Wanted to like it because I use Google Adwords. Frustrating.

Nov. 14, 2019

This is final rating: 1 star My campaign is now paused. Will probably un-install after I finish this review. I am also probably too small for Google Shopping. App is a pain to set up and get running and way, too expensive for the very few sales it provided. Google also provides me no control over how my budget is spent; I tried to cut the budget into a sustainable amount by advertising only a few items which did not produce sales AND gave me another 30 day lag to re-acquire my products . I have been advertising on my Amazon Channel during the same period for comparison. In the past 30 days I sold 0 apron units on Shopify using Google Shopping; 7 apron units on Amazon advertising there. Google Shopping is not for me. Hope this saga helps you in some small way. Rest of review runs from start to the end except for this final review here at the top. Installation in progress; 3 stars because I don't have an app opinion yet. There are some technical issues being sorted out by gurus and technical team. Support team is responsive, helpful and interested in finding solutions so they get 5 stars. Thanks to Jam, Paulo, Megan, Nicole for all your help. We will see what happens next. Update: Today 7-20-19 I started Google Shopping on my Etsy shop and tonight my products are getting impressions. If Etsy can do it, so can you Shopify. What are they doing differently than you? I know you can figure it out! 7-22-19 Aoh'an from the technical group sent email today with instructions and a bit of code to add to my theme to fix the problem. The problem has been identified and a solution offered. Well done. Thank you, Aoh'an. I will check with Mile High to ask for help. Let's see what happens next. 7-22-19 pm Mile High is engaged and collecting information; re-check of products available for google shopping has changed from 'not-approved' to 'pending' 7-23-19 in my launch group for google some products now approved, some pending, none rejected. Now we're talkin'. 7-23-19 It is the considered opinion of the technical staff and theme developer that no intervention is required on my Showtime theme and that the warnings were of no consequence. The approved products are showing up now on google searches. So I am going to call it a day on installation. Revue is now at 3 stars for the app; 5 stars for Shopify gurus and technical, Mile High theme developer. We will see how she runs. Thank you everyone, job well done. 7-25-19 All products in test group are now approved and show up on a targeted search; now we can evaluate the function of the app. Impressions are delivering based on the report. Thanks to all those who helped get this thing going. Let's see what happens. 7-26-19 App seems to be running. 625 Impressions, 1 site visit, $1.54 in charges. A click seems to take the customer to a staging area where a second click is required to take them to the product web page. My understanding was that a paid-for click took a customer to my product web page. Inquiry sent to the gurus for clarification. 7-30-2019 Gurus have confirmed that indeed, Google Shopping has me paying for clicks that go nowhere. This information was not in the app information so my expectations were in no way managed on this. It is too soon to say if the now very expensive cost of a click is worth it. Update: Ira sent new docs that show the information on charges-new for clicks-that-go-nowhere to be on the google shopping copy. I recommend that Shopify clarify this in their app copy as well. I have been assured that there is no additional charge for the click that actually DOES go to the website product page. I am surprised that all the bad reviews I read here did not mention all of this. I plan to let this run until the end of August to see if the expense is worth it. Right now I am being charged $2.36/website visit, have had 2695 impressions, 12 visits and 1 sale. Analytics do NOT report the number of clicks for which I am paying, only visits. Start was 7-13-19, 17 days, but the app was not running until around 7-23-19 so really more like 7 days. See you on the flip side. 9-4-19 We are currently at 4 stars for the app and product. We are getting traffic and sales, but it is a very expensive product for us smalls. Getting it up and running was not very funny, so be ready for a process. We are keeping it going, but reducing to just advertising our best seller for the next phase of testing. Support still stands at 5 stars. 9-19-2019 Down graded to 3 stars on the app. During testing phase, still ongoing, I learned that once Google has acquired products and gone through a 30-day optimization process....leave the products acquired unless you want to do it all again. Removing products, to promote fewer products with a smaller budget, means the acquiring process and optimization process starts over when you put the products back into the system. And Google does spend all the budget you give them. There is very little control for vendors in Google Shopping. Amazon Sponsored Products is easier and more flexible. Testing still ongoing to see if a cost effective budget can be accomplished. Sigh.

July 9, 2019

Can't get it to work. No details provided. Useless. Really? 100 characters are required?????????????

July 4, 2019

Impossible to use. No option to add if identifier exists. Support is no help. I get a reply every 24-48 hours. Not worth the hassle.

July 2, 2019

This is a HORRENDOUS app. Do NOT get it. I have tried repeatedly to get to run and NOTHING. This app is NOT worth the time wasted.

July 2, 2019

This app is not ready yet, do not use it, we may want to revisit this app in future when it actually works. We had set up a few test campaigns that didn't run, the stats and reports showed nothing and google ads account was not configured properly. The customer service was not helpful and responsive in this case.

June 28, 2019

I waited a long time to review this app hoping the bugs would be worked out and I could give a higher rating. Unfortunately, I can't. It's been a constant problem with new errors and problems every week. Now, I'm being told the problems are due to my theme. Although these new problems have just occurred. I did not have these errors in the first couple of months. The only reason I'm continuing is the app is free. I may have to give up soon.

June 17, 2019

I was really hoping this would be an easy way into Google advertising. But no, I keep getting daily emails to say catalogue is not approved (even though I deleted the app a week ago). There is a barcode issue which I apparently can't do anything about because it's a clash with the ebay app setup. Surely I'm not the only one who uses Google and Ebay? Hoping there is a workaround available soon and I will try again.

June 16, 2019

This app is now really bad since the latest update. No longer worth it spending my money on shopping campaign

June 11, 2019

None of my Shopify products are listed in GOOGLE SHOPPING because of GTIN IS MISSING error. I have my EANrecorded and/or ready to be input manually into the app, but the app doesn't show us where to enter the EAN.

June 6, 2019

Had several products disapproved upon downloading the app. After wasting time researching solutions, tweaking product pages to apply the seemingly needed changes and waiting for pending products to be reviewed, nothing has changed. The support team's help so far has been dismal, feels like the rep did not care about helping at all. Overall: a lot of time lost, very disappointing.

June 2, 2019

Wanted to try this, and actually signed up for Shopify because I saw that it would of made it easy to work with Google had I done so. My store is based in the Dominican Republic, and Google Shopping launched here a few weeks back. Wanted to use the app but it won't allow me to select Dominican Republic because we are accepting USD, but when I select DOP it won't let me use it either. Does anyone know of a differnet App that will work with shopify and google in the Dominican Republic?

May 31, 2019

Did not load any of my products never worked for me. It sat there doing nothing at all. Deleted this app.

May 25, 2019

WHile it is easy to use it does some bad things when creating the product feed. This includes using the shopify intern product id as the product ID in the feed when google wants that number ot be the product SKU. When google sees this it will disqualify those products. This product is dangerous.

May 24, 2019

DO NOT USE if: 1) You have a store located in California (this will send incorrect sales tax information to Google, which Shopify cannot fix) or 2) If you have any integration with Google Express or Shopping Actions (this will cause you to oversell out of stock items that cannot be backordered)

May 21, 2019

Do not waste your time with this App. Don't. It's free for a reason - it doesn't work. Think of it like this - how bad is the actual Shopify platform?.. Slow, bug filled, limited.. Horrific. Imagine if somebody who happily charges for a horrific product, then gave a junior developer twenty minutes to write a plugin - that's what happened here.