Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
9,114
chart
#93
All reviews
Rating Breakdown
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Jan. 11, 2024
Absolutely awful. The instructions are unreliable and WRONG. Does NOT automatically pick up the variant SKU, even though this content is correctly added in the native MPN field of Shopify *and* in the additional custom field that Google Merchant Center added for MPN. No customization rules beyond overly simple options for title and description. Totally useless if you actually want to sell products on Merchant Center. This is yet another garbage piece of software made by Google. Literally a waste of time.
Hello and thank you for taking the time to leave this feedback. You will want to add either the GTIN to the "barcode" field or utilize the "MPN" field if there is no GTIN. That should solve your problem. If you continue to have questions, please feel free to contact our support team at https://support.google.com/merchants/contact/shopify_3p_support_app
Jan. 2, 2024
não funciona na minha shopfy a pagina não carrega ja tentei varias e varias alternativa e o bug não resolve !
Thank you for leaving a review. We are aware you have contacted support about this possible bug. Our technical team is looking into this and we hope to resolve soon.
Jan. 1, 2024
IT's now 2 Months that we've tried to use this Apps. Google Merchant still declined us with : "Account suspended due to policy violation: Misrepresentation" without helping us out to identify the problem. They send a Generic email very vague and useless to identify the issue. We were expecting a deep more and integrated solution. But sound it is not! Since the installation of this App, we've published on EBAY and AMAZON all our 600 products without any issues with another App!
Hello there and thank you for leaving the review and feedback. We are sorry to hear this has been a source of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/6150127?hl=en&sjid=15068795589301841412-NA For further questions or help with this, feel free to reach out to our support team at this link: https://support.google.com/merchants/contact/shopify_3p_support_app
Dec. 28, 2023
Won't sync with Shopify at all. There's this transparent overly in shopify admin that prevents ticking boxes and interacting with this app. And now after reading other reviews I see that it may become even more of a nightmare if it ever does sync. After spending all night trying to get answers as to why I cant even get through the 'set up' phase of this app in shopify, and then reading about all the issues others are having, I cant trust it. With hundreds of products in my store, its too risky, especially when there is absolutely no customer support.
Hello there and thank you for taking the time to leave a review. We are sorry to hear you have been frustrating with your experiencing syncing products between Shopify and Google. Part of what you are describing sounds like it may be happening outside of the Google & YouTube app but either way, we do have a dedicated team standing by to provide support. If the issue is with the app, they should be able to help. Please contact them here: https://support.google.com/merchants/contact/shopify_3p_support_app
Dec. 22, 2023
I'm not sure why I'm not able to view anything on this app in my Shopify store. I've tried figuring out what is wrong but no luck.
Hi there and thank you for leaving a review. We are sorry to hear you are having difficultyconfiguring your store to work with Google. We have a support team standing by to help, please open a case with them here and they will promptly work with you to resolve the issue. https://support.google.com/merchants/contact/shopify_3p_support_app
Dec. 21, 2023
can not connect my youtube to my shopfiy store
Hi there and thank you for taking the time to share your experience on the Google & YouTube app. We are sorry to hear you are having difficulty connecting and configuring your store to work with Google. We have a support team standing by to help, please open a case with them here and they will promptly work with you to resolve the issue. https://support.google.com/merchants/contact/shopify_3p_support_app
Dec. 14, 2023
Ormai Google sta cadendo a pezzi. Il plugin viene aggiornato di rado, ho un problemi con le conversioni e l'assistenza non mi aiuta. Le ads su google/youtube sono sempre meno efficaci. L'unica cosa buona che avevate fatto, ovvero Google Optimizer l'avete chiusa. Un impero che si sta letteralmente sgretolando. Google pronta al fallimento
Hello and thank you for taking the time to leave a review. We are sorry to hear the Google & YouTube app has not lived up to your expectations so far. We have noted your feedback and will share it with the relevant teams. We are frequently updating and improving our app so please continue to look out for improvements. If there is anything we can do to help you, our support team is standing by should you need any assistance. https://support.google.com/merchants/contact/shopify_3p_support_app"
Dec. 11, 2023
WORSE EXPERIENCE EVER!!!! I sell TEA, and my Title for one product, Viking Tea qty 11, is Disapproved for placement because they say the Title is Sexually Suggestive. How is, Viking Tea, qty 11 (or quanity of 22) Sexually Suggestive? They did this in all the categories they can fail me in. There is something very wrong with these people. They must be Fact Checkers in their other jobs.
Hello there and thank you for the feedback. We will be sure to share your experience with the relevant teams. Our policies are put in place to protect both merchants and consumers. Unfortunately, there are times we overflag issues. If you feel this is this case, you can request a review in Merchant Center for the impacted products. Read more how to do that here: https://support.google.com/merchants/answer/13585221 If you still need help resolving these issues, please contact us at: https://support.google.com/merchants/contact/shopify_3p_support_app
Dec. 11, 2023
Our Shopify Google App's conversion tracking has been inactive for 4 days, disrupting our ad campaign assessments. The app is also conflicting with our manual tracking code, a common issue per customer reviews and community discussions. We've opened a case two days ago with no response. Urgently seeking resolution. Contact us ASAP.
Hello and thank you for your feedback! We were able to look up your case with support and see that they have responded and are working with you to troubleshoot. We hope we are able to get you a resolution shortly. We do apologize for any delays and will be sure to share this experience with the relevant teams.
Dec. 2, 2023
Not user friendly at all.
Hello and thank you for taking the time to leave feedback. We are sorry to hear you are not finding our app user friendly. We routinely take this feedback back to our product and development teams so rest assured that yours will be included. If we can be of assistance, please reach out to our support team: https://support.google.com/merchants/contact/shopify_3p_support_app They are trained up on the app as well as all other things Merchant Center and Ads and should be able to help you answer any questions you may have.
Nov. 13, 2023
Due to your product problem, the product ID in GA4 in our Google Analytics is displayed abnormally. Most of the product SKUs display the product digital code in the shopify backend. I hope you can fix this bug.
Hello and thanks for the feedback. We will be sure to pass this along to our product team as we are always looking for ways to improve. We do have a support team trained on analytics standing by to help. You can reach them through this link: https://support.google.com/merchants/contact/shopify_3p_support_app
Nov. 10, 2023
The absolute worst experience with this app, it is incredibly frustrating. "Mismatched Currency In Shipping Information" has been plaguing us for 48 hours. All currency is USD, shipping currency is USD, I even shut off international markets and disabled geolocation to no avail. The worst part is, 900 products are approved, and a few hundred random ones are not, and the ones that aren't keep changing (day by day, some errors will disappear, and new ones will pop up). Contacted Google support about the issue and how to fix and their response was literally "You need to fix this or we will disable your account on December 7th". Truly insane, especially with the amount we spend on Google Ads every month.
Hello and thank you for taking the time to leave the detailed feedback. First, I am sorry your support experience didn't meet your expectations. I have also noted your feedback around confusion in setting up shipping settings. I will pass both pieces of feedback to our support and product teams as we are constantly looking to improve in these areas. We did just add two new shipping articles to our help center which may be of help to you and others: https://support.google.com/merchants/answer/14233096 https://support.google.com/merchants/answer/14238360 Thank you again for the thoughtful feedback and rest assured we will pass it along to the team.
Nov. 7, 2023
really disappointed with this platform, I advise anyone who is considering advertising to think carefully before choosing this Google, today I am telling you my experience, I paid more than $700 in nothing sometimes they spend 60$ in 30 seconds and I have never had customer service, instead I contact them they respond to me after 5 days to say we can do nothing for you, I don't know if this service is the same everywhere in the world or well only in Morocco in Africa! this is the app. in addition they say that you are looking for a $250 bonus, I got nothing, I have been in e-commerce for 4 years I tried several advertising platforms and today I tell you that Google is the most zero in terms of customer service in terms of cost of expenditure, and performance, lies...
Oct. 25, 2023
This is the worst experience I've ever had with this app, and caused my account to be suspended integrating shopify's products. I've spent hours trying to fix issues. I can't get any live help. At least on the merchant account, it could update progress, but it doesn't, just take you around in circles. Even when adding sku's on manage my account it still says incorrect value. Horrible situation.
Hello there and thank you for leaving the review and feedback. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/6150127?hl=en&sjid=15068795589301841412-NA For further questions or help with this, feel free to reach out to our support team at this link: https://support.google.com/merchants/contact/shopify_3p_support_app
Oct. 23, 2023
worst piece of SH**setup i have ever seen outdated instructions what a joke how embarrassing
Thank you for your review. We are sorry that the setup experience didn't meet your expectations. We have a team on standby available to help should you need it. You can contact them here: https://support.google.com/merchants/contact/shopify_3p_support_app
Nov. 26, 2023
It's a pain to set up, it doesn't sync intelligently, there's no guidance on how to set it up, it keeps quacking against the policy, and there's no details or indication of what needs to be changed~~~
Oct. 16, 2023
Why do big and smart companies like Google end up making their products useless? They have best of the minds with them to make apps that function well with their products. And they can't even do that well. What a shame! This app is supposed to record analytics well. Can't even do that properly.
Hello and thanks for the feedback. We will be sure to pass this along to our product team as we are always looking for ways to improve. We do have a support team trained on analytics standing by to help. You can reach them through this link: https://support.google.com/merchants/contact/shopify_3p_support_app
Oct. 13, 2023
Dificuldade de Configuração
Hello and thank you for leaving a review. I am sorry that you found the configuration to be difficult. We do have a support team available to help in these cases, you can reach out to them here: https://support.google.com/merchants/contact/shopify_3p_support_app They should be able to help you get started. Thank you again for your feedback.