Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.5
feedback
4,278
chart
#224
All reviews
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Feb. 27, 2025
Google has become one of the worse companies to deal with nowadays. You'd basically have to employ a fulltime person just to deal with the sheer volume of errors, blocks, 'fixes', 'bans', 'verifications', and it goes on and on and on and on. One second they claim you're selling 'dangerous products' (we don't), or that we have no shipping information (we do), that we are missing gtin (we don'r), or that there is 'misrepresentation' (we don't, for 10 years). Google appears to think you have nothing else to do with your business or your life than to be a full-time Google account manager to deal with their mess, and this is how they've designed their now impossible-to-deal with "service". I wish Google was replaced by a different company altogether. Maybe they can be bought up, or shut down, or replaced completely. It's a mess.
Feb. 16, 2025
Feb. 4, 2025
Riddled with weird bugs. Its still not generating any GA4 events and Google flat out said they are not supporting the plugin and will not answer even simple questions, like "does your plugin generate events".
Jan. 27, 2025
Have setup an account and guess what suspended. Added returns policy, refund policy, business model, terms and conditions, all details accurately added. Please kindly help me. Dreams shattered
Hi - make sure you have any linked Ads Accounts set up in good standing. This could trigger manual policy reviews as well.
Jan. 21, 2025
It was working fine until recently; my purchase conversion stopped tracking. GTM is not showing up on the post-purchase page. I am also receiving an email to connect my Google account and Google Ads account, even though everything was already set up. Additionally, there are no Google account and Google Ads account to connect. The app only has Google Merchant Center and Google Business Account available.** I hope that helps! If you're still facing issues, it might be a good idea to double-check your settings or reach out to support for further assistance.
Jan. 20, 2025
Does not update products in merchant center. Unable to get any support.
Hi - I've reached out to you via your recent help ticket to investigate further. It looks like products are coming through, but in each ticket a component may not have been getting updated, or only the local was having an issue. You'll see a response from us today to dig into this further with you!
Jan. 14, 2025
We've set the app up as instructed. The Conversion data in Google Analytics is way off actual. We've contacted Google regarding the issue and they have basically said they cant help. Hopeless!
Dec. 4, 2024
I installed this in two stores. It was bad in one and terrible in the other. Only part of the data (events) they claim will go into Google Analytics actaully does. Support for it is non existent - you get bounced between different Goole support teams and no one knows who's supposed to help make this integration work.
Nov. 20, 2024
Our Shopify website has correctly installed the "Google & YouTube" tool, but when tested with the "Pixel Helper," the "Google & YouTube" tool shows as "Loaded." However, performing actions such as opening product pages, adding to cart, and checking out always displays "Events received" as "0." This issue has persisted for several months and is severely affecting our store.
Nov. 6, 2024
I am not able to select a target country and language, It doesn't show the options so I cant click anything and it doesn't work to write anything in that line either. I am just stop in the setup process because of that so this app is not working for me. And yes I have tried on multiple devices and waited for weeks and checked again and it's the same problem.
Hi, have you sent us a ticket on this yet? The drop-down populates countries based on the currency of your Shopify store. If you're using ISK/Iceland as your store currency, this doesn't look to be supported by Google Merchant Center yet https://support.google.com/merchants/answer/160637 If you have Markets and Shipping set up to countries outside of Iceland, we hope to give you the ability to select those instead of Iceland as your markets by the end of the year, which would unblock you.
Nov. 6, 2024
Richtig krampfhaft diese App einzurichten! Ständig fehlen irgendwelche Daten. Selbst wenn ich meine eigene Adresse hinzufügen will, findet er es als "lokale Adresse" nicht. Ohne diese Funktion werden meine Produke von Shopify nicht sychronisiert! Total nutzlos und zeitraubend!
Hi, it seems like you're only having an issue with the Local Ads aspect of the app. Your products for Online destinations are syncing properly, and have been for a few weeks. If you want to enable your products for Local Advertising, you'll want to make sure your local store addresses match your Google Business Profile settings. Give us a message if you can't sort this out, and hopefully you'll update your review since your products have been syncing properly already. Hallo, es scheint, als hätten Sie nur ein Problem mit dem lokalen Anzeigenaspekt der App. Ihre Produkte für Online-Ziele werden ordnungsgemäß synchronisiert, und das schon seit einigen Wochen. Wenn Sie für Ihre Produkte lokale Werbung aktivieren möchten, müssen Sie sicherstellen, dass die Adressen Ihrer lokalen Geschäfte mit den Einstellungen Ihres Google-Unternehmensprofils übereinstimmen. Geben Sie uns eine Nachricht, wenn Sie das Problem nicht lösen können. Wir hoffen, dass Sie Ihre Bewertung aktualisieren, da Ihre Produkte bereits ordnungsgemäß synchronisiert wurden.
Oct. 20, 2024
Most pathetic. They have flagged my site as misrepresented. I’ve checked, rechecked and raised queries with them. They have generic answers and have zero merchant support. I’ve wasted a whole week on this pathetic no good app
Oct. 16, 2024
This app is garbage. When setting up there is no option to add an existing Google Merchant account number, you can only create an entirely new google merchant account. This leads to an endless loop of Google/Youtube saying my domain is owned by another merchant. And the Claim Ownership function doesn't work. So it's imposisble to get my Shopify store ads under my Youtube channel.
Hi! Sorry you think that. If you're trying to link a Merchant Center account, that you are the admin of, but it's not showing up in the drop-down, you can send us a message and we can help link it pretty quickly! It's Get Support link in the app, or the URL below. https://support.google.com/merchants/contact/shopify_3p_support_app
Oct. 16, 2024
I get why all the one star reviews are coming It's because this app works completely different depending on what Shopify Payment plan you are using it works superbly if you are on Shopify Plus, but if you are using any lower plans the entire UI of the app changes to give you a worse experience... We run multiple Shopify shops and cannot recommend this if you are not on the Shopify Plus plan
Hi - this is concerning to hear. We don't change our app based on your Shopify payment plan. We don't even have access to pull the plan you're using. Could you drop us a ticket at the link below and include a screenshots of the different UI experience you are seeing? We'd like to resolve this for you and ensure ALL users of our app have the same access to all of our Google features https://support.google.com/merchants/contact/shopify_3p_support_app
Oct. 10, 2024
I thought that since Shopify was an integral part of Google, the integration would be quick and easy, on the contrary, terrible service, customer support and vague automated responses. I managed to set up Google Merchant Center through this app, and my account was automatically suspended on the second day, due to "policy violations" with no clear explanations. Without direct communication, only by email it takes days for an automated response that is not understood. The reasons given, such as "the website needs improvement" and "misrepresentation", are vague and, despite my attempts to resolve these issues, I have received little to no help from Google or the app's support team. It is frustrating and I still do not understand why my account remains suspended. I have tried to fix this but the lack of clarity and support is disappointing. I was expecting a smoother experience from a platform integrated with Shopify, but instead, it has been a headache.
Oct. 8, 2024
No conversions or events of any kind are sent to Google, and Shopify provides absolutely zero support. Google also provides zero support. Why even have this? Who is it for, people that don't need to track data?
Oct. 1, 2024
Horrible experience. Since migrating to the app they have flagged my store for several issues. Customer service was a nightmare. Now that I have that fixed after destroying my Google ads account for nothing.. The app has no longer reported sales to analytics for about 3 months now. I have opened a few support tickets but they aren't helping. Reading the reviews I can see several people share my nightmare. Update: I have opened at least 3 tickets with that link over the past 3 weeks and am told that the department will not help, and that the issue is with Shopify. Can someone please contact me? [email protected] Tickets 5-4663000037182, 3-0438000037058, 7-6730000037298
Hi, sorry to hear about your experience. For your conversion tracking issues, please check https://support.google.com/analytics/answer/12002338 for help in troubleshooting your currently managed tags. We aren't seeing usage of the GA4 tag (the Google Tag Assistant is a good tool to check this), so that article has some initial troubleshooting steps to validate. I've also responded to your case privately -- the methods for conversion tracking are different when using Google Analytics natively through the Google & YouTube App vs Google Tag manager vs manually. For the product and account issues you saw, it is true we do not support certain types of products, which is a Google-wide policy and not just an app issue https://support.google.com/merchants/answer/6150138
Sept. 18, 2024
O app na Shopify fica com o status de Não Conectado, desta forma as métricas de conversão não aparecem corretamente, o que impacta no resultado das campanhas. Já encontrei mais pessoas com o mesmo problema e parece que não resolvem.
Oi! O status Não conectado no Web Pixel não significa que as conversões não estão funcionando. Web Pixel é um novo recurso lançado neste outono, e você o verá mudar para Conectado em breve. Enquanto isso, todas as suas conversões ainda estão fluindo pelo processo anterior. Espero que isso ajude.
Sept. 15, 2024
I installed it, then it says my products contain sexual content. The product It was complaining about was a broom handle. Next it said another product contains alcohol that product is a potentiometer dial uses for electronic devices. Again, selling hotwheel toy cars flagged as contraband and marijuana. These 3 product are my main sellers and the descriptions, title and images do not contain anything related to what google thinks these products are. I did submit review, I guess its ran by AI that can't tell the difference. Its a worthless plugin, don't waste your time. I can list my items on ebay (more expensive) and in turn ebay can push them into google searches without problems.
Hi there! I don't see any products with these policy issues on them currently. In fact, all of these issues were cleared up within the next hour of you submitting the initial product feed. Sometimes certain products do get flagged incorrectly either due to the image or product attributes, but will either clear up with a subsequent review (in your case, it was cleared up within the hour) or by clicking "I disagree with this decision" on the product to request a manual rereview. If you still have these issues and are unsure why, you may get a quicker response by submitting a ticket via Get Support on the app, or visiting https://support.google.com/merchants/contact/shopify_3p_support_app. We have agents standing by to help with questions like this.
Sept. 8, 2024
An absolute nightmare to use. The support system feels like you're communicating with an AI, with little real assistance. Suddenly, half of my products were disapproved without explanation. I’ve been raising the issue for months, only to receive the same repetitive responses, claiming they'll inspect the matter and escalate it to the 'professional team.' No real resolution in sight.
Hi Waku Waku, it looks like our support team was actually able to unblock your account and your Local Inventory program last month. We've actually improved the local store settings since then to both make clearer how to link local stores and what mismatch we seem to have. Your store seems to be working now since two weeks ago. Thanks for reporting the issue to us and allowing our experts to identify your issues and unblock you, as well as letting us know what issues you and other merchants were running into in this process. We hope with the updated information on Local Inventory you and other merchants will be able to fix the issue without needing additional case escalations. I'm sorry your experience started out difficult, but I hope that our support team solving your issue might positively affect your experience going forward.