Google & YouTube

July 21, 2022

It does not sync the products correctly with google merchants. When I made a bulk edit in my products price in Shopify, it did not sync with google feed, and some products were reproved in google because of the different price in the feed x website. Also, my products have variants of size and color, and it does not sync that information with google automatically because the option is not written in English, is in Portuguese. So... it has a lot to improve!!!

July 3, 2022

For a free app/sales channel integration this can get you excellent results with both free Google shopping listings as well as smart shopping campaigns. We were seeing 15-20x ROAS on our smart shopping campaign from about the 4th month after installation, continuing for about 18 months. Although those levels are not what they use to be now, they are still decent. It’s important that you have a Google ads account and merchant center account set up and that your online store meets all of Google’s policies before connecting to your Google account. Once you connect your store to Google they will inspect your site and product listings and if your site does not meet all of the requirements then Google will suspend and possibly ban your account and it can be very difficult to get it resolved to try again. The app itself is a bit buggy and clunky. One major issue is that, even if you have product UPC/GTIN code entered in your product setup pages in your admin, Google will show your products as having no GTIN. While this doesn’t completely prevent your products from appearing on Google shopping listings & ads, it will suppress them from many search results and cause them to rank much lower. To fix this, you must go into the Google channel app and go to your products and change the ‘custom product’ field to ‘false’ for each individual product (it is blank by default). If you have a lot of SKUs this can be extremely time consuming, as you can only bulk edit fifty at a time, and each time you save, it starts you back over at the beginning of your list of products. There is no option (like in the products admin) to sort, filter, or bulk select more than one page of products. If you have 3000+ products like we do, expect to have to search, page by page for individual newly added products, only to be able to ‘fix’ one product and then start completely over from the beginning again to find and fix the next. These issues are the only reason for not giving a 4 or 5 star review.

June 10, 2022

Using this app has increased traffic to my website but has done nothing for sales. The problem is that google has only one classification of "sarees and lehengas" in their list for all the millions of varieties of sarees that are available in India. I doubt if they can match a search query to the product at all

June 1, 2022

I have been using this app for nearly three years. There has recently, not sure how recent, been an update to the Google Shopping app that has changed to bulk editor. This change has not only increased the time to make bulk changes with an infinite scroll, but also while loosing some flexibility in the interface. Additionally, I noticed that a lot of my product attributes have been automatically changed without my consent. All of my apparel now says "infant" and all the genders on my clothing were switched to "Male". What a terrible experience. I will now spend hours correcting all this data. In addition to hours more spending on adding new items. Stop the infinite scrolling, bring back the page numbers for starters. It is too much data to compute with larger catalogs. Update on 6/1: This has been awful. The Shopify team reached out to me after my review, and after I spent over 24 hours of continuous work on my Google Merchant Center fields, to state they "fixed" the problems with the attributes shifting from Adult to Infant, and the Genders switching to Male. Their "fix" reverted all of my hard work back to its broken state of Male and Infant. I spent HOURS of my life changing them back to the right age group and genders. This has been terrible. Since I have highlighted this issue, their support staff has not responded to any of my follow-up. It's like they made my life more difficult and just forget about my business. Which has had an impact on sales due to this problem.

March 17, 2022

It has been almost 2 months since GTIN issue but no fix. The app loses alot of value without GTIN synchronizing properly

Feb. 19, 2022

I see a lot of great reviews and I agree that overall, this app is great however, I can NEVER delete a campaign because it creates a glitch where the ad is deleted in Google ads but still shows active in this app and thus prevents me from creating a new smart shopping campaign. I'm not sure why this happens and no one at Shopify can explain it either but it is really frustrating. Just something to keep in mind.

Jan. 18, 2022

This app doesn't take into account package sizes, so Google banned me from the advertising account I've had for over ten years! The shipping costs on my website can't possibly match the shipping costs shown in the Google Merchant Center and according to Shopify tech support, there's no way to fix this. Maybe if you only sell small boxes that are all the same size you won't have a problem, but I have some things in a 4x6 box and some things in a 40x30" box.

Jan. 10, 2022

Basically useless after 30 days. You have no way to refresh your listings so they go inactive. Other apps do a better job with Google than Google?

Jan. 3, 2022

We have been using this app for over a year. However, in December 2021 we noticed that customers were using discount codes that are for internal employees, friends and families. It turns out that any 'active' discount code is being sent to Merchant Center and they in turn open it to the universe. We had to inactivate all our discount codes except for just a few. We had to cancel multiple orders where customers used them. Bad time of year, bad customer relations. We reported it immediately on that day (Dec 10) and have not gotten any word from support since. Multiple shops have reported this problem to no avail. Would be great to give the shop owner the ability indicate what channel the codes can be 'shared' on. Currently we are operating at a big disadvantage with no ability to treat our mailing list customers special.

Dec. 15, 2021

If you sell drop-shipped items or manufactured items this feed is probably amazing. As a small, custom-work shop, this App has been disappointing. First what it does well. It put -some- of my products on Google shopping ads internationally and brought in a good traffic boost of mostly empty (accidental) clicks from apps that I have to pay for. It also gave me a semi-functional merchant account feed I can use for my own marketing. The Smart Campaign wont allow me to change any settings other than budget so I ended up using the feed with my own Ads in my own campaigns. Now for the difficulties: My Shopify Product database keeps randomly dropping my Google product categories or - GUESSES at what I am selling after I have already chosen the product categories (they get overwritten by SMART?? Machine Learning guessing them). Next, Every. single. time, Google scans my Webpage it produces price random mismatch errors that result in 10-15% of my listings being blocked. At any given time 10% of my products are blocked by Google because of a Google Web Crawler issue. Considering they are all listed properly in my Shopify feed (barring weird category choices by Shopify) this is a pretty high error rate. The Google web crawler locks on the initial displayed product price on my web page. My variants are priced differently according to size. So to Google my Shopify merchant data feed is different than how Google's web crawler sees the web page (I don't think Google crawler is fully compatible with the Shopify Web Page formatting). Finally, Google's solution to fraud prevention and offering price comparisons to meet EU online sales guidelines results in a bias that favors mass-produced item listings. IF I am going to use Google Shopping ads, Google would like me to have a Manufacturer's Part Number for a custom-framed photo and I can't fake a registered number; Google insists on a registered part number to sell my items in the US and some other markets. Even selecting "This is a custom product" allows only limited functions - so for the most part a small custom or hand-made product merchant can't meet those requirements. Therefore this app is not fully functional for everyone.

Dec. 12, 2021

Ich versuche Produkte die mehrere Farb- und Größenvarianten haben, zu Google Shopping hinzuzufügen. Jedoch scheint es, als müsste ich für jede Variante ein extra Produkt anlegen, wie beispielsweiße T-Shirt black gr. M, T-Shirt black gr. L und T-Shirt black XL. Das ist nicht praktikabel. Die Produkte die bei meinem Fulfillmentservice angelegt werden, haben bis zu 12 Farben mit den Größen XS, S, M, L, XL, XXL, 3XL. Das sind 84 Varianten. Oder gibt es eine Möglichkeit bei den Google-Feldern, mehrere Farben und Größen anzugeben? Ich habe es schon mit "XS, S, M, L, XL, XXL, 3XL" und "black, bottle green, burgundy, dark heather grey, ocean depth, plum, french navy, anthracite, stargazer, azure, skyblue, royalblue" versucht.. Mir ist aber selber schleierhaft, wie diese Eigenschaften auf die Varianten übernommen werden sollen, deren Felder unter dem Hauptprodukt aufgeführt sind, die ich nicht anklicken und bearbeiten kann. Warum können nicht einfach alle Informationen eines Produktes übernommen werden und dann werden noch notwendige Infos für Google wie Produktkategorie, Altersgruppe, Geschlecht und Zustand manuell hinzugefügt über den Bulk-Editor?

Nov. 26, 2021

My Merchant Center account may be suspended, Shipping costs inaccurate (inconsistencies between flow and checkout pages on my website) it's not normal

Nov. 24, 2021

This app creates a feed automatically and link it to your merchant center. However, it's a feed you have 0 control over and this will affect performance and tracking. I appreciate when the support replied to me, but their only suggestion was to add another app to download the feed (at the cost of 20$ a month). What's the point? Fortunately, I found Feed Donkey which does the job very well.

Oct. 18, 2021

Same issues here. We are very much unhappy. It was working great but stopped working from around 3-4 weeks ago without giving any notice or issues. Still it's not working. Our sales and traffic are lost too much. Please investigate ASAP. Thanks.

Oct. 8, 2021

I'm really struggling with Google over the use of this app. I'm getting conflicting info between my shop and the merchant centre. I uploaded 50 items from Shopify but merchant centre is only showing 45, then Google suspended my merchant account for misrepresentation, and just sent me a link giving many reasons as to what they class as misrepresentation. 4 emails later to them, they keep sending the same link with the misrepresentations on. They won't even investigate what my particular reason is to why its issuing a misrepresentation suspension. When the app is working well, its great, but when it isn't, it is so not worth the hassle it brings with it.

Oct. 1, 2021

I've spent months of fixing "contact us", "misrepresentation", etc. and google just keeps sending the same requirement with no clear answer to why my account is suspended. They told me to activate my ads account. I spent money and won't spend more advertising with them is my account is suspended.

Sept. 8, 2021

As so many others have said, this is easy to initially set up, but the editing is atrocious. Google disapproved many products. I've wanted to go in to make edits, but there is no way to filter, so every product we've EVER had in our store shows up--not just those that are currently available. SO TEDIOUS.

Aug. 29, 2021

Well the automatic update when changing your item to Google is nice but you keep getting suspended if a product not right and the problem is very vague leaving you pulling your hair out to fix. Now the bulk editor needs lots of work. First it list every item in my store to go through to pick what I wat to make available to google. Now way to search in the editor. So instead I find my product first and then edit it alone. Would work fine but that's when the problems start. You have to use a drop down menu to pick certain item fields, in the main bulk editor that is not a problem it is there. In the individual product edit the fields are there BUT there is no info in each drop down menu so you can't pick what google wants you to. You can't manually enter in the fields either. So I must send my products to Google incomplete. Then you get not listed because you have missing fields. So now your able to fix it. A whole lot of extra work for sure. Also Google is no help and the Facebook people are even worst on that app trying to open a store on the FB end.

June 23, 2021

please help me how to edit expire date in content API my products is expiring after one month. this app automatically add wrong expiry date

May 10, 2021

i used this app and i dont have nothing from it till now. i dont know how you to use this. i thing its need to have a FAQ