Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.5
feedback
4,278
chart
#224
All reviews
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Feb. 27, 2024
I just spent 2 days fixing my listings for Google. One item was the identifier existing. Since I have vintage items it was a very confusing 2 days! You cannot find it anywhere in the directions for both Shopify or Google! Also I have a couple of vintage dolls and a vintage Evenflo baby bottle that is being reviewed for sexual and inappropriate listing! I wish these apps were for user friendly for those of us that are not programmers.
Hello and thank you for leaving such detailed feedback. We are sorry that you found it challenging to sort out the listing of your vintage items but in looking at your account it looks like you're now all squared away. We really appreciate this valuable feedback and will be sure to share it with our teams that manage the help center as well as our product teams - we are always looking to improve the experience. Thank you again.
Feb. 14, 2024
Until a few days ago, if you went to "Manage products" from the Google App on Shopify you were able to manage Google Merchant fields such as custom label, Google category, etc. Now it doesn't seem to work anymore, I go to Manage Products on Google and doesn't work. What happened?
Hello there and thanks for the feedback! We can confirm this issue should now be resolved. If this is still persisting for you, please contact our support team: https://support.google.com/merchants/contact/shopify_3p_support_app Sorry for the inconvenience and thank you again for reporting this.
Feb. 9, 2024
I can only assume the issue comes from here: gtag (Google Tag Manager) is the biggest third party offender in terms of blocking execution (taking about half a second) as reported by PageSpeed. I downloaded the theme to be sure and there's no reference in code. We have no Custom Pixels. We only set it up through the "Google & Youtube" Sales Channel.
Feb. 8, 2024
Nice app and does what it says it should do. Coming from other experiences it's very nice. However, how is there no sort or filter for managing products to edit them? It's just an infinite scroll? Who thought this up? I have 1600+ SKUS and to make edits on an infinite scroll page is absolutely mind meltingly tedious work. Please fix and I would happily give 5 stars.
Jan. 24, 2024
Dec. 15, 2023
Terrible user experience because there are no explanations OR the reasons do not make sense to the user. Lack of clarity as to whether information is required or optional. No explanation as to how my store is helped by providing i9nformation in many cases.
Hi there! We are sorry to hear the Google & YouTube app has not lived up to your expectations so far. We have noted your feedback and will share it with the relevant teams. We are also excited about some upcoming improvements within the app that should address this feedback; look out for that in early 2024! If there is anything we can do to help you, our support team is standing by should you need any assistance. https://support.google.com/merchants/contact/shopify_3p_support_app
Dec. 11, 2023
Difficult to get all products labeled with a Barcode when dropshipping. Some products are not updated properly from designer/seller. And when you searching the product to retrieve said barcode can be impossible to find. I have still yet to identify what constitutes as the item barcode.
Hello and thanks for taking the time to leave feedback! We wanted to share a few help center articles that should clarify on how to properly use barcodes/gtins. Google barcode requirements: https://support.google.com/merchants/answer/6324461 Shopify's guidance on barcodes: https://help.shopify.com/en/manual/shipping/understanding-shipping/barcodes We hope this is helpful but if you still need assistance feel free to contact us at: https://support.google.com/merchants/contact/shopify_3p_support_app
Nov. 6, 2023
This app isn't working very well it is not reflecting what my Shopify store shows. My shipping delivery days are between 3-5 days, Google shows 11-12 days and is not way to fix it.
Hi there and thanks for taking the time to leave feedback. A few things to double check to ensure we are syncing your shipping settings properly. In the "Settings" tab within the app you will want to make sure "Automatically import shipping settings" is enabled. Then as long as you've configured rates or backup rates (if using a realtime checkout calculator) we can sync it. Hopefully this helps but if you still need assistance, please feel free to contact us at: https://support.google.com/merchants/contact/shopify_3p_support_app
Oct. 23, 2023
Het lukte mij in het begin niet zo goed om deze te koppelen. Echter blijven zoeken en de extra hulp op shopify hielpen mij enorm. Nu alles gekoppeld is, hoop ik iets hoger te scoren op Google. Thanks Google
Sept. 30, 2023
Easy to set up, time will tell how beneficial it will be to Timeless Luxury NZ
Aug. 29, 2023
I want people to be able access things like our trading hours, location and our online shop with ease so they can view our various New Zealand handmade products. I also want them to search for products listed on our online store. I have noticed that if someone searches for a product on Google for example Woolen Jersey, for some reason my store does not come up this can be a little fustrating
Aug. 11, 2023
Good app, just YouTube tends to knock my Channel for the most baseless of 'offenses'. I do enjoy using YouTube for all of my music needs
July 16, 2023
Good to get all your products into Google's Free shopping ads, but that is where the functionality ends. There is nothing in the ap we can find having to do with set up for "Performance Max" and we are unable to customize the product feed. All products are in a single feed, so that if you want start any Google Ads you have to include all your products listed in the free shopping ads that are in the single API product feed, so there can only be one ad campaign. Unable to focus a campaign on an individual product line.
Thanks for the feedback! I will email you directly to show you how you can get started with Performance Max from within the app. Additionally, here is a help center article which I think you may find helpful: https://support.google.com/merchants/answer/13421604?hl=en&ref_topic=13402337&sjid=7014633861525849605-NA
June 15, 2023
So far it's good, as expected. It's made things easy for me, but its need more improvement and need to improve more .
Thanks for the feedback! We are happy to hear it is working well for you. If you have further feedback or need assistance, don't hesitate to erach out to us: https://support.google.com/merchants/contact/shopify_3p_support_app