Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
8,681
chart
#112
All reviews
Rating Breakdown
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Feb. 19, 2019
Terrible, terrible app. We wasted 1 month waiting on pending products. Have read the reviews and everyone else was having the same problem. Do not install this app!
Hello Jukes Street, thank you for sharing this feedback with us here. I'll also be emailing you about this to see if I can help out with this issue. I think this might be due to a missing category on your products. I've more about that on this link here: https://help.shopify.com/en/manual/apps/apps-by-shopify/google-shopping-app/adding-product-data#product-requirements Thanks. Niall, Shopify Support.
Feb. 18, 2019
Horrible app, no real documentation never got anything to publish correctly. Suprised shopify would release such bad app.
Hello New England Dive, firstly, thank you for sharing this feedback. We’re always looking to improve apps with feedback like this, and to improve the way our apps work with stores like yours and what we can do for merchants like you. I’ve also followed up with you with an email to log the feedback to our development team and so you have a point of contact with me too. I'd also like to link our documentation on this app here: https://help.shopify.com/en/manual/apps/apps-by-shopify/google-shopping-app This is the starting documentation and it contains several links to other relevant inforation like "Requirements for the Google Shopping app", "Setting up the Google Shopping app" etc. Hopefully that helps! Thanks! Niall, Shopify Support
Feb. 17, 2019
Be very careful if you update to this app, their is not ability to edit fields in the app, particularly " description" , its so clunky and now needs to be driven from product or collection page. The feature to only publish certain collections has been moved out of the app. Shopify are normally so good, but they really have dropped the ball here. This migration will cost you money. I would wait until they fix the bugs. So irritated i'm considering changing to another platform.
Hi Digital3d.com.au, thank you for sharing this feedback. You are correct in saying in editing the google shopping fields from within the app, it will bring you directly to our product page. However you can use the bulk editor option in the Shopify Admin to make mass changes. I’ve also followed up with you by email to log your feedback for our development team and to demonstrate this bulk editor in more detail for you but in summary, you can go to: > Click Products in the Shopify Admin. > Select your products in bulk by clicking the white square beside each product title. > Click the "edit products" button. > In the bulk editor, select the fields you want to modify. Then save your changes. Hopefully that helps, but I will also email you to go more in depth with this for you. Niall, Shopify Support.
March 4, 2019
All 1,400 products on my site are no longer on Google Shopping after installing this app. All your products will move into a "pending" status. The migration utility for the old app to this is garbage. As far as I can tell I'm not passing the Google checklist as the gift cards don't have vat being charged on them even though they shouldn't have VAT on them and I don't have them listed on Google anyway. Thanks Shopify!! Possibly your worst app ever. UPDATE - We were originally told it would be "3 - 5 day" for Google to approve products. Now we are being told up to 10 days. So unless you are able to deal with 10 days without Google shopping. Don't install this app. UPDATE - Turns out the app will list your products on Google, but the integration to get the publishing notifications back appears to be broken so the app lists all your products as pending. Still a terrible integration though.
Thank you for sharing this feedback! This is a current limitation due to the fact that Google reviews all products manually, and products can be listed as pending for 10 business days. That said, we work hard to ensure that our apps meet the needs of our merchants, and I'd like to dig into this issue further with you. I’ve followed up with you via email to log your feedback for our development team. Hope to hear back from you soon! - Lauren, Shopify Support
Feb. 16, 2019
So, far. No good. Error messages come with no instructions or understandable reason for appearing. Google is fast to set up payment, and then as usual, leave the customer with no help or decipherable instructions. I'm not sure Shopify apps are any good TBH, but Google is notoriously unfriendly to small businesses. I think I just wasted a morning with zero positive results.
Hi there, thank you for providing us with feedback on Google Shopping! We are always working on improving our apps so I have sent along an email in case you needed any further assistance on this. - JP, Shopify Support
Feb. 16, 2019
Worked great to start with, then I get an email that I cannot reply to, and can ask no-one for help about - saying my landing page currency and google shopping feed don't match (using the words "violated policy" - you know what - you're deleted... you want to take my advertising money, and then send me emails like that not offering clear and simple help - FU Google
Thank you for sharing feedback on our Google Shopping app. Currently the app can only be used to target one region which is determined by your store currency, this could have been the cause of the error you saw. For policy violations, that is determined by Google and is outside the scope of this app, but I understand how frustrating that can be. I’ve followed up with you via email to log your feedback and see if I can provide further information for you! - JP, Shopify Support
Feb. 15, 2019
NO ITEMS ARE GETTING APPROVED - ITS BEEN OVER A MONTH. BUT APPARENTLY THEY CAN SPEND £23 FOR ME ON ADVERTS WITHOUT ANY APPROVED ITEMS? WHAT IS GOING ON!!! PLEASE BRING BACK A USEFUL GOOGLE APP. THIS DOESN'T HELP ADVERTISE & PEOPLE WILL START LEAVING SHOPIFY!!
Thanks for taking the time to share this feedback about the Google Shopping app! If you use the Google Shopping app to sync products to your Google Merchant Center, sometimes the approval shows up in your Google Merchant Center before it get's updated in the app. If this happens, simply reach out to Shopify Support and our team can further assist! I followed up with you via email to see if there is anything we can assist with and to share any feedback with our development team. I look forward to hearing back from you! - Alex, Shopify Support
Feb. 12, 2019
I'm done. Don't fall for this app. Products still "pending" on shopify yet they are approved on Google. BLAH
Thanks for taking the time to share this feedback about the Google Shopping app! If you see that your products are approved in your Google Merchant Center but still showing as pending within the Google Shopping app, that is a great time to contact Shopify Support as our technical team can apply a manual sync to resolve the issue. I followed up with you via email to see if there is anything we can assist with and to share any feedback with our development team. I look forward to hearing back from you! - Alex, Shopify Support
Feb. 8, 2019
The app continuously stalls while updating my products. I uninstalled app and loaded the products manually through Google.
Thanks for sharing your feedback! We work hard to improve our app functionality, so we’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - JP, Shopify Support
Feb. 8, 2019
This application has been the most frustrating experience I've ever had. You're much better off with a manual feed. Products take 15+ days to approve, the interface is terrible, not very compatible with merchant center (products show pending in shopify but not in merchant center) and the best part is that neither google or shopify have any insight on how to resolve any errors that come up. After two months of trying, I deleted this app. Save yourself the time and don't use this.
Thanks for taking the time to share this feedback about the Google Shopping app! I apologize for the frustration the app caused you. Our development team is constantly working at improving the app and they have made updates since you last left this review. I followed up with you via email to see if there was anything we can look into for you and document feedback for our development team. I look forward to hearing back from you! - Alex, Shopify Support
Feb. 8, 2019
I never got this to work properly. Data is pulled with wrong information causing Google do disapprove all of my products. Waste of time.
Hi there, thank you for providing us with feedback on Google Shopping! I have sent along an email to collect more of your feedback or in case you needed any further assistance on this. - JP, Shopify Support
Feb. 8, 2019
Shopify is forcing us to use this app when the 'unsupported' version met our needs. After being forced to delete the old version and upload the new version, I now have to wait 10 days for my products to be approved. Is Shopify going to foot the bill for lost sales?
Thanks for taking the time to share this feedback about the Google Shopping app! The approval time for products is outlined by Google since they are doing the review. If there are products stuck in pending beyond this timeframe, Shopify Support can take a look for you! I followed up with you via email to see if there is anything we can assist with and I will share any feedback with our development team. I look forward to hearing back from you! - Alex, Shopify Support
Feb. 7, 2019
Incredibly basic. Learn to use the Googles Ads interface or hire someone. It's amazing that this is the best that Shopify can provide.
Thanks for taking the time to share this feedback about the Google Shopping app! Our development team is always looking at ways to improve the functionality of our apps so I would like to learn more about what you do not like about the interface and what you want to see changed. I followed up with you via email to see if there is anything we can assist with and I will share any feedback with our development team. I look forward to hearing back from you! - Alex, Shopify Support
March 2, 2019
DONT DO IT! Does not work + TEMPORARILY CRASHED OUR SITE WHEN UNINSTALLING. You would think that a Shopify app would be vetted right? Really if you are going to put your name on something you should make sure it works,
Thank you for sharing feedback on the Google Shopping! I'm very sorry to hear about your difficulties with the app and impact on your store. We're always looking to improve our apps so I'd like to look into this further for you. I’ve sent out to an email to you and hope to hear from you soon. - JP, Shopify Support
Feb. 6, 2019
Can't sync products.................................................................................
Thanks for taking the time to share this feedback about the Google Shopping app! I understand how frustrating it can be when products are not syncing properly and Shopify Support can assist! I followed up with you via email so we can dig into this further. We’re always working to improve the way our app works, and I will share this feedback with our development team. I look forward to hearing back from you! - Alex, Shopify Support
Feb. 6, 2019
I uploaded this app yesterday and it doesn't work... Does anyone have a solution or an alternative to this app? Thank you!
Thanks for sharing your feedback! The initial setup for Google Shopping can take a bit of time as the products are reviewed by Google. We work hard to improve our app functionality, so I’ve sent out to an email to you and hope to hear more of your thoughts soon. - JP, Shopify Support
Feb. 4, 2019
Terrible. Old version worked fine, but I was forced to uninstall the old one to install the "new and improved" version. Now, it doesn't work at all and no way to revert back.
Thanks for taking the time to share this feedback about the Google Shopping app! Unfortunately, it is not possible to go back to the old Google Shopping app but I would like to work with you to see if there is anything we can assist with on the new one! Our development team has made improvements on the app since your review, hopefully it would of helped with the issues you were having! I followed up with you via email so we can dig into this further. We’re always working to improve the way our app works, and I will share this feedback with our development team. I look forward to hearing back from you! - Alex, Shopify Support
Feb. 4, 2019
Don't install. It simply doesn't work. Added 3 months ago and even started a campaign but not a single ad was shown!? Why? More importantly why is Shopify seemingly doing absolutely nothing to fix the issues of this app that hundreds of people are reporting doesn't work? Don't waste your time.
Thanks for taking the time to share this feedback about the Google Shopping app! Our development team has made improvements to the app so hopefully all of the issues have been resolved since the time of this review. If they have not, you can always contact Shopify Support for assistance! Having said that, I followed up with you via email so we can take a look together. We’re always working to improve the way our app works, and I will share any feedback with our development team. I look forward to hearing back from you! - Alex, Shopify Support
Feb. 4, 2019
Won't work - just like the Facebook app. Is this a way to try to get more money to get a better app? Wish I knew this before I spent the time and money to set up my store.
Thanks for taking the time to share this feedback about the Google Shopping app! This app is made by Shopify so if you ever have issues with it, you can contact Shopify Support and our team can assist. The product approval does need to come from Google but there are potential troubleshooting steps our team can work with you on. You can contact Shopify Support anytime here: https://help.shopify.com/questions Having said that, I followed up with you via email so we can take a look together. We’re always working to improve the way our app works, and I will share this feedback with our development team. I look forward to hearing back from you! - Alex, Shopify Support
Feb. 1, 2019
Google Shopping new version worse than the old version. PLEASE ACTIVATE AGAIN GOOGLE SHOPPING (OLD VERSION) AGAIN!!!!
Thanks for taking the time to share this feedback about the Google Shopping app! Unfortunately, it is not possible to go back to the old Google Shopping app but I would like to work with you to see if there is anything we can assist with on the new one! I followed up with you via email so we can dig into this further. We’re always working to improve the way our app works, and I will share this feedback with our development team. I look forward to hearing back from you! - Alex, Shopify Support