Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
8,655
chart
#112
All reviews
Rating Breakdown
Review RSS Feed
Aug. 13, 2023
Oh my god. What a struggle this app is. You might think that an app built by Google would be the perfect solution for including Google ads and google merchant account. The reality is: it’s the worst solution. Attribution for ads is the worst our store has ever seen. Merchant account sync is the only useful thing about this. There is no fixing any of the Google ads or Google analytics problems. Their support policy is basically “screw you”.
Hi there and thank you for the feedback. Sorry to hear you are having issues with attribution tracking on the Google & YouTube App. There are a number of reasons why GA4 conversion or attribution tracking may differ from other dashboards such as UA or Shopify analytics. You can read more about them here: https://support.google.com/analytics/answer/13672281 We have noted your feedback around attribution and support experience and will share it with the relevant teams. Thank you again.
Aug. 7, 2023
Trying to add MPN's (Manufacturer Product Numbers) to my listings. Takes forever and usually freezes. Please Fix it, I have A lot of listings...
Aug. 6, 2023
I've been using the app since earlier this year when I created my store. I didn't run into many issues other than the occasional missing gtin or a product being disapproved. I sorted it all out, 100% of my products were approved and only several were not (only for dynamic retargeting). Fast forward several months later, I go to check on my products in the google merchant center and I see that my account has been suspended due to: Misrepresentation. I thought maybe this happened because I ran into a issue with Shopify that same day where it said I had to add a CAA record to my domain. But nope, I do not think so. The account suspension reason that google provided is vague. It lists many possibilities why my account could have been suspended but not THE reason. So, I honestly do not know why. I tried to message google to see if I could get an explanation but the only thing, I got in return was automated responses linking their misrepresentation policy. I decided to search for user experience regarding the issue and behold I found nothing but nightmare stories. Most users seemed to have never gotten their issue resolved and gave up. Thus, leaving their account suspended forever. The strange thing is that my account was perfectly fine for five months straight. I didn't change anything, only added, or removed products. Then out of nowhere I get this. It's kind of sad. I'm not sure if I will be able to use the google and YouTube app ever again. And for a reason I'm not even aware of. I'm a small business and it's a nightmare to have to deal with automation repeatedly and left in the dark about alleged issues. It seems like it might be impossible to fight issues such as this.
Hello there and thanks for leaving a review. We are sorry to hear this has been a cause of frustration for you. We regularly review this feedback with our product team so all the details you provided were very helpful. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/6150127?hl=en&sjid=15068795589301841412-NA You can also open a case with our support team through the above link to further assist in trying to unblock you. Thanks again for the feedback and we will share it with the wider team.
Aug. 6, 2023
App disappoints with incomplete item info upload, leading to Google suspension for misrepresentation. Frustrating experience! #AppFail #GoogleSuspension #TechFails
Hi there and thanks for taking the time to leave this feedback. We are sorry for any frustration this has caused you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy (website needs improvement) and how you can request a re-review, please visit: https://support.google.com/merchants/answer/10740889?hl=en&sjid=16647898009862094397-NA We also have a support team standing by that can provide further assistance should you need - please reach them here: https://support.google.com/merchants/contact/shopify_3p_support_app
Aug. 3, 2023
Linking this app in Shopify is utterly impossible if your shopify admin email address does not match your google ads and google merchant center email addresses. Google offers no useful support at all so don't count on any help from them. I have sent numerous emails to their support center and they just push me around in circles with no resolution in sight, after weeks of trying. Stay away from this app if any of your email addresses (in shopify, google ads or google merchant center) is different from the others. Perhaps the app works but i will never know because there is no useful support at all. We spend thousands of Euro with Google every month, but get no support in return. Very disappointed.
Hello and thank you for taking the time to leave this feedback. I apologize for any frustrations you had linking your accounts. I wanted to provide a bit of context as to why we have this requirement around matching emails and why it is done to protect our merchants. The reason we require the admin emails in Merchant Center, Ads, Analytics to match when linking to Shopify is to prevent fraud and any unauthorized account takeovers. I do see you have had multiple support cases with us and have asked our support leads to take a closer look at your most recent, open case to ensure it is handled properly and hopefully resolves your account linking issue. Thank you again for the review and feedback.
Aug. 3, 2023
Funktioniert gar nicht, einfach graues Bildschirm und nichts kommt. Ich verstehe den Sinn der Werbung von Shopify in SUMMER 2023 Edition nicht, wo sie es werben, ohne dass diese App auch etwas taugt
Hi there! We are sorry to hear the Google & YouTube app has not lived up to your expectations so far. We have noted your feedback and will share it with the relevant teams. If there is anything we can do to help turn this around for you, our support team is standing by should you need any assistance. https://support.google.com/merchants/contact/shopify_3p_support_app
Aug. 2, 2023
Using it for GA4.0 but the analytics is very different from actual figure. Support is not helpful either.
Hello and thank you for the feedback! Sorry to hear you are having issues with conversion tracking on the Google & YouTube app. There are a number of reasons why GA4 conversion tracking may differ from other dashboards such as UA or Shopify analytics. You can read more about them here: https://support.google.com/analytics/answer/13672281 It looks our support team did provide more context as to how GA4 tracking works and I am sorry if this is still causing frustration for you. We have noted your feedback and rest assured we do track this and share these insights with our product and development teams. Thank you again for the feedback.
July 31, 2023
Was notified after a few days my shop was suspended due to website needs improvement. After contacting them by email. I have not receive any instructions on how to fix the problem or where in the website it needs improvement in.
Hi there and thank you for leaving this feedback. We apologize for any frustrations you have encountered around this. In case you haven't already seen the Help Center around the "Website Needs Improvement" policy you can find it here: https://support.google.com/merchants/answer/10740889?hl=en&sjid=7744043795859814750-NA It highlights reasons that may cause this policy enforcement. If you feel that you have resolved the issues or it is being applied in error, you can request a review (instructions on how to do so are in the article above). One thing we noticed was on the product page for your Café con Bochince (Gossip with coffee) Candle under the "Add to Cart" button there appears to be a broken text/link from your Shopify theme. You will want to resolve that on that page and others. Shopify support can provide help around editing your theme but if you still have other quesitons around this policy or anything else app-related, please contact our support team: https://support.google.com/merchants/contact/shopify_3p_support_app Thank you again for the review and feedback.
July 30, 2023
Youtube da kullanıcı sayısı ve izlenme sayısı ile yeni bir işletmenin feed yapamayacağı bir uygulamanın hiç kimseye faydası olmayacağını düşünüyorum. böyle olunca da ücretli uygulamalara yönleniyorsunuz.
Hi there! We are sorry to hear the Google & YouTube app has not lived up to your expectations so far. We have noted your feedback and will share it with the relevant teams. If there is anything we can do to help turn this around for you, our support team is standing by should you need any assistance. https://support.google.com/merchants/contact/shopify_3p_support_app
July 27, 2023
This app is horrible, I want to sell it on google and the merchant center won't let me, it always appears that everything has been disapproved and never approved in my store, EVER! I want to sell products and have new customers come to my store, please help me remove this misrepresentation that interferes with google ads, I can't take it anymore, I did everything, my policies are clear, there's nothing to do with the scam, I want to put my store on Google and get it approved, please, for the good of entrepreneurs who want to start selling on the internet.
Hello there and thanks for taking the time to leave a review. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/6150127?hl=en&sjid=15068795589301841412-NA For further questions, feel free to reach out to our support team: https://support.google.com/merchants/contact/shopify_3p_support_app
July 14, 2023
To difficult to setup. Assistance is scarce.... still waiting after 2 weeks for help! NO BUENO. If I can get somehelp from someone it would seriously help
Hi there, thanks for sharing this feedback. I understand you reached out to our support team to get additional guidance around policy/suspension enforcement. While we are not part of the team that handles this enforcement, I will see if we can get you more details that will help you resolve any open issues. We apologize for any frustrations you have had.
July 14, 2023
App Confuso, desconexo, lento, não da certesa do foi feito, Conecta de um lado e desconecta do outro. Fraco, a idéia é boa, mas tem que melhorar muito
Hello there and thank you for the feedback. It looks like you may be stuck in the onboarding phase. Our intention was to make this easy for all merchants and we apologize if this was not the case for you. We will reach out directly to see if we can unblock you and get your shop going on Google. Thanks again!
July 11, 2023
Frustration after frustration. I am getting a misrepresentation violation but I can't understand how my business is misrepresenting itself? Everything is legitimate, the products offered are officially licensed products. How is that a misrepresentation? The violation list I am shown when I sign into my merchant account is also vague, there is no way for me to know which one I am violating. If I can get a clear direction on which specific violation I am committing that would be helpful, but at this point my account is constantly getting suspended which I do not believe is my fault.
Hi there and thank you for the feedback. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA I do see you have opened a case with our support team around this issue and they are best suited to try and resolve this for you if you feel your account has been overflagged.
July 11, 2023
Utterly terrible and simply unable to setup. The App is asking us to add a refund policy when there is one already. Google support offer no help and Shopify can't help ether, Uninstalled.
Store
StreamZ (USA)
Using app
27 minutes
Hello there and thank you for the feedback. We apologize for any frustrations you encountered while onboarding. We do require all merchants have their policies (Shipping, Return, Refund) populated within the "Policies" page in Shopify Settings (https://help.shopify.com/en/manual/checkout-settings/refund-privacy-tos). We will reach out directly to get more details and see if we can unblock you.
July 11, 2023
Horrible. Impossible to connect to Youtube Channels. Complete waste of time. Do not bother installing.
Store
Shacked Mag
Using app
7 months
Hello there - thanks for leaving us a review and feedback. We are sorry to hear you were having challenges connecting your YouTube Channel. There is some eligibility criteria documented within the app interface and more in-depth in our Help Center: https://support.google.com/youtube/answer/72851?sjid=17515629745871199990-NA Please take a look at that article and if you still are having troubles connecting, feel free to reach our support team at https://support.google.com/merchants/contact/shopify_3p_support_app
July 9, 2023
After trying all possible support option i am writing this review! My Google Merchant account was all set and i was using a third party app to connect my shopify products with Google Merchant. When i found this official app i was happy to see this and I moved to this App. After few days I got email my account is suspended due to "Misrepresentation" After doing All review from my end and trying to update my website more better i requested review but nothing works. I contacted Support Live chat of Google Merchant many time and they even also says everything is perfect and when they forward my request to Team for review again it say misrepresentation. Our store is following all google guideline provided by google on their support pages but the reason of rejection was always same "misrepresentation" when i ask i happy to fix it but give me some exact guide and they always refuse to explain. they says to read support form again and again. After tried everything I delete my old merchant account by thinking it might be glitch and i again created new one on same email and unfortunately after 3 days of working it again suspended with same reason. I did a lot of changes and testing many things and done many reviews but no one able to guide me what actually the issue is. Once a live chat person guide me about the speed issue might be the rejection reason I fixed it as well. My business details are all clear. my product description, images, titles EVERYTHING is perfect. I have option for customer to review, i have all policies page with proper explanation. Our business selling only those product that are allow by google and so one. everything was fine but I always see misrepresentation AND NO MORE SUPPORT. I wish if someone give me exact guide i immediately solve the issue but at least tell your users what we missed. I have verified merchant on Pinterest and we have all social media active only missing to list our business on google and it looks like: GOOGLE ignore new startup! wish to get a good response after this! I would love to update this review very soon to tell users GOOGLE Team finally helps me and i able to list my product again, wishing for better luck. THANNK YOU.
Hello there. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA I see you have already been in touch with our support team and hope this leads to a successful resolution. Thank you again for the feedback - we will be sure to share it with the relevant teams.
Aug. 28, 2023
The worst customer support ever. Very disappointing. My Merchant account has been suspended for "misrepresentation" and Google won't tell me what's wrong. All they say is follow our policies. It's kind of a riddle that you have to solve. Worst part is there's no customer support. Also been having other issues with google workspace and again no customer support, even though they mention 24/7 customer support for google workspace, which is "misrepresentation". There's no customer support at Google Period. I bet their reply to this review is "learn more about our policies". Extremely disappointing!!
July 2, 2023
Awful. I had policy issues. I hadn't added policies to store. Added them. Continued to have policy issues. Nobody at Google could help me.
Hi there -- thank you for your review and feedback. We will reach out directly to see if we can be of assistance in getting your policy issues resolved.
June 30, 2023
The app still doesnt gives me accurate data in GA4. In UA i get half of the income than the actual, but it would be okay if the GA4 would be correct, but the GA4 gives me even less (1/3 of the actual income)
Using app
Over 4 years
Total reviews
2
Average rating
3.0
Hi there, thank you for the feedback regarding GA4. I wanted to share this article which shares some reasons for differences between GA4 vs UA: https://support.google.com/analytics/answer/13672281 We will also reach out directly as well to further assist you with you this.
June 29, 2023
Doesn't work. I have to update Google Center directly and then it resets and I have to start over again.
Hello there and thank you for the feedback. We will reach out directly to see if we can support you in getting onboarded.