Google & YouTube

Sept. 30, 2023

The app is terrible for those who have products with multiple variations. I have products that have 40 variations (considering color and size), as they are clothing items. It doesn't recognize either color or size in the variations and limits the display on Google. Moreover, the useful feature that allowed mapping what was size and color has disappeared. I can't believe that two major companies like Google and Shopify, leaders in their respective sectors, could have such a poor integration. Many other platforms, even smaller and local ones, have a better integration.

Oct. 2, 2023

NO support, Suspended day one, They want you to be a programer. The second I got unsuspended i got resuspended. Still have no clue why. "Set apps to use 'Authorized' payment status" isnt a thing Got email telling me that policy is policy.. It is not policy issue you have with me, you have the LACK OF UNDERSTANDING. PUNISH ME CAUSE I AM NOT GENIUS. YOU SUSPEND US AND GIVE US BROAD REASON.. THEN WE FAIL TO UPDATE WHAT YOU WANT CAUSE YOU ARENT CLEAR. WHY WOULD I CHANGE MY FEEDBACK. YOU ARE NO HELP. JUST HELP US.

Sept. 27, 2023

Avoid it if you can, or at least make it your last priority. I wish I tried to manually set myself up on google rather than use this tool. Is currently the slowest 3rd party app on my site, will not work out of the box (and may do 'weird' things like add multiple pixels and then connect to the wrong one), and there is 0 support (no contact for months, once I had an employee invite me to a meeting and then not show up) for when your account inevitably gets flagged by some faulty automation.

Sept. 11, 2024

Below review submitted one year ago and the issue is still not fixed. As far as syncing products the app works great. Issues arise when you have a large number of products - thousands to be exact. We are currently at 6101 SKUS and when attempting to bulk edit in the app it freezes once we reach product 1100 and provides a "Page Unresponsive" error from Shopify. Google Tech Support has verified all is fine on their end so this issue is definitely on Shopify's end and seems to only appear when you have more than 1000 products. Others that have left reviews seem to have run into the same issue with this app. They told me this would be fixed by this morning and it is not. With other reviews encountering the same issues in the past months, it is evident Shopify is unwilling or unable to correct the issue. I would look elsewhere. Wish Shopify would take care of issues with their platform as opposed to aesthetics. Shopify platform and support have deteriorated a great deal over the past 3-4 years.

March 6, 2024

Unable to create multiple feeds, unable to sync products to multiple countries.

Sept. 20, 2023

Absoute nightmare! Neither google or shopify are able to help with this 3rd party app. The feeds don't function properly and nobody knows how to diagnise the issues

Sept. 14, 2023

This app doesn't allow me to complete the set up integration with google and YouTube. There is no easy way to contact google about this issue. If I cannot finish the setup or contact google for help, what is the point in having this app as an option to add to my site on Shopify?

Sept. 14, 2023

Does not locate correct Merchant Center account

Sept. 13, 2023

I've given up trying to sync my shopify products to google shopping. My products never get approved apparently for being "adult related material". Really? Electronics, children's toys, wrist watches, etc. I guess I will have to turn to paid services.

Sept. 1, 2023

This is the first time I have ever taken the time to write a review but the service, specifically, the lack of service of I have received from Google is astonishing. My story begins a few weeks ago when I began a PMAX campaign to advertise my company. Granted, these types of campaigns can take weeks to months to fully optimize. Completely understandable since it uses AI to adjust your bidding/targeting. In one week, I had spent $700 to gather data/show ads. In addition, my products were uploaded to the Google Merchant center as Google/Shopify HEAVILY push you to do this. I even began a PMAX campaign for the Google Merchant center as I had read this may be better suited to the products I was selling. This is where EVERYTHING and I mean EVERYTHING went wrong. After two days of running the Merchant Center PMAX campaign in addition to my other campaigns, I received the dreaded "Misrepresentation" warning on my account. Since I am new to Google ads, I didn't think this would be a big deal and didn't fully understand the consequences of having this stamped on your account. I made adjustments to the site to try and be compliant and submitted the site to be reviewed several times until I was put on a cool down period. Again, I didn't fully understand what was happening and thought it would be something that could be easily fixed. That couldn't be further from the truth. After two weeks of calling/emailing Google almost DAILY pulling my hair out trying to get back into their good graces, I was met with NOTHING but "We cannot share the details of why your merchant center has misrepresentation listed, keep trying to fix it, you'll figure it out." No joke, this went on for about two weeks to the point I was going to pay $1800 for an outside company to fix my misrepresentation suspension. That is, until I submitted a question to the forum since Google does not provide you with a reason your account is suspended. I was told because my items are POD, I cannot list them in the store. Google does not specifically list POD and instead states, "Items must be in stock to ship". The items in the POD store are "in stock" and would show "out of stock" if they were unavailable. There is conflicting information from Google forum "experts" as I found some posts that stated POD is allowed and some that say they are not allowed. The problem goes beyond this as my Google Ads account was CONNECTED to the merchant center. Because the Merchant Center was suspended, my Google Ads was suspended as well. The only way to reinstate my Google Ads is to get the Merchant Center reinstated which is IMPOSSIBLE since Google doesn't allow POD in their Merchant Center apparently even though Google Ads DOES allow POD products to be advertised. Do you see where I am beyond upset? I spend $700 for a week of ads to be displayed to have the rug pulled out from under me and have both accounts suspended. I can't tell you the relief I feel that I no longer am doing business with Google Ads and their horrible, nonexistent customer service. You would think paying $700 for a week worth of ads would be enough to get some sort of response or customer service from Google. Its not. This is your warning, if you have a POD service or similar business structure, be very careful and do not upload your products to the Merchant Center even though Google will encourage you to do. You will be put into a doom loop essentially with no way out. I learned my lesson $700 later. You've been warned.

Aug. 29, 2023

Der Google Merchant Center Support ist das schlechteste, was ich je gesehen habe, ungeschulte Mitarbeiter, die immer wieder die gleichen Antworten schreiben. Es wurden mehrere Center gesperrt, keinerlei Hilfe von keiner der Mitarbeiter zu erwarten. Sie kommen ins Stottern, weil sie selber nicht mehr wissen, was sie sagen sollen, weil sie nur überfordert sind. Meine Existenz und meine Selbstständigkeit stehen auf dem Spiel, von monatlichen 60.000€ bis 70.000€ Umsatz auf 0€ zufallen und keine Reaktionen von Google und dem Merchant Center Support, selbst wenn der Anwalt schreibt, keine Reaktionen. Da gibt man monatlich fast 10.000€ bei Google ads aus und bekommt als Antwort warum oder wegen was die Center gesperrt sind, immer das gleiche, Sie können mir nicht helfen, sie hätten selber keine Möglichkeiten. Selbst in der Google Merchant Community List man nur von gesperrten Centern und das keiner eine Hilfe bekommt und keinerlei Optionen auf eine gute Zusammenarbeit. Ich hoffe, Shopify versucht mal bei Google Druck zu machen, dass es so nicht weiter geht!

Aug. 31, 2023

Lastimosamente bloquean las cuentas y las razones son generalizadas y no ofrecen un apoyo al emprendedor cercano , simplemente te bloquean y no dan razones perjudicando los negocios. Que decepción. Menos mal no es la única.

Aug. 20, 2023

This channel doesn't even open in my account. Such a pathetic app let alone using the features. I can't even use it.

Aug. 13, 2023

Oh my god. What a struggle this app is. You might think that an app built by Google would be the perfect solution for including Google ads and google merchant account. The reality is: it’s the worst solution. Attribution for ads is the worst our store has ever seen. Merchant account sync is the only useful thing about this. There is no fixing any of the Google ads or Google analytics problems. Their support policy is basically “screw you”.

Aug. 7, 2023

Trying to add MPN's (Manufacturer Product Numbers) to my listings. Takes forever and usually freezes. Please Fix it, I have A lot of listings...

Aug. 6, 2023

I've been using the app since earlier this year when I created my store. I didn't run into many issues other than the occasional missing gtin or a product being disapproved. I sorted it all out, 100% of my products were approved and only several were not (only for dynamic retargeting). Fast forward several months later, I go to check on my products in the google merchant center and I see that my account has been suspended due to: Misrepresentation. I thought maybe this happened because I ran into a issue with Shopify that same day where it said I had to add a CAA record to my domain. But nope, I do not think so. The account suspension reason that google provided is vague. It lists many possibilities why my account could have been suspended but not THE reason. So, I honestly do not know why. I tried to message google to see if I could get an explanation but the only thing, I got in return was automated responses linking their misrepresentation policy. I decided to search for user experience regarding the issue and behold I found nothing but nightmare stories. Most users seemed to have never gotten their issue resolved and gave up. Thus, leaving their account suspended forever. The strange thing is that my account was perfectly fine for five months straight. I didn't change anything, only added, or removed products. Then out of nowhere I get this. It's kind of sad. I'm not sure if I will be able to use the google and YouTube app ever again. And for a reason I'm not even aware of. I'm a small business and it's a nightmare to have to deal with automation repeatedly and left in the dark about alleged issues. It seems like it might be impossible to fight issues such as this.

Aug. 6, 2023

App disappoints with incomplete item info upload, leading to Google suspension for misrepresentation. Frustrating experience! #AppFail #GoogleSuspension #TechFails

Aug. 3, 2023

Linking this app in Shopify is utterly impossible if your shopify admin email address does not match your google ads and google merchant center email addresses. Google offers no useful support at all so don't count on any help from them. I have sent numerous emails to their support center and they just push me around in circles with no resolution in sight, after weeks of trying. Stay away from this app if any of your email addresses (in shopify, google ads or google merchant center) is different from the others. Perhaps the app works but i will never know because there is no useful support at all. We spend thousands of Euro with Google every month, but get no support in return. Very disappointed.

Aug. 3, 2023

Funktioniert gar nicht, einfach graues Bildschirm und nichts kommt. Ich verstehe den Sinn der Werbung von Shopify in SUMMER 2023 Edition nicht, wo sie es werben, ohne dass diese App auch etwas taugt

Aug. 2, 2023

Using it for GA4.0 but the analytics is very different from actual figure. Support is not helpful either.