Google & YouTube
Drive sales by showcasing your products on Google and YouTube
Rating
4.5
feedback
4,546
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#233
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May 19, 2025
not show google shopping
Hi, I'm not sure from your review exactly what the issue could be. Try sending us a support ticket at https://support.google.com/merchants/contact/shopify_3p_support_app
Dec. 29, 2025
I already wrote a review here last May, and I'm writing again because once again Google suspended my GMC account without anyone understanding why. Worse still, Google isn't offering any assistance or support to help resolve the issue. It's a never-ending nightmare. Stay away! I do not recommend this app to anyone! Stay away or you will only get headaches, lost work hours, money and despair. I have an online store that sells home decor products, but Google says that I sell products with adult content. Incredible! It says I have policy issues and missing shipping information, but it's not specific or provides any further information, so it's impossible to fix without knowing what's wrong. I just see misrepresentation issue, but what is it misrepresentation for God's sake?! I actually have all the policies and information established and clear in the store. I have 61 products, which when divided into variants totals 450. But Google has 12.5k products loaded into my merchant account. How does he do it? I synced my Shopify store with my GMC account as recommended by GMC itself. He carries 450 products for each country, but why does he do that, honestly! Now I'm going to give up, but no one is going to give me back the hours and money I've already spent on this app, right?! What a nightmare!
Hi, sorry you've had some issues so far. Let me help with each issue one-by-one. You have 61 products in Shopify, but these are 61 different parent products. When you sync to Google, we need to submit a unique offer for each variant of each parent product, which increases the number from 61 to 450. Additionally, if you have different markets (countries and languages) you have configured, we will add the offer for each location, so you can properly reach all your Markets with sales. If we didn't do this you would only be selling to one country, not worldwide. This is actually a feature to ensure that your products can show to everyone to give you more sales. We just expanded your reach by about 27 additional countries by doing it this way, and you didn't have to do anything to achieve that. As for Shipping Missing, please ensure you have 1) Selected Automatically Sync Shipping in the app settings and 2) Have actual rates configured in your Shopify > Settings > Shipping and Delivery > General Shipping Profile. Having actual rates, or backup rates, configured here lets us sync those to Google for you. If you use an app plug-in to automatically calculate shipping rates at checkout, then there's no way Google can see those and show customers on your ad spots. You haven't set up shipping rates for 25 of your 27 countries, so only US and Portugal have shipping rates configured (the error messages say which countries are missing shipping rates in the text details). For the Adult Content applied to lamps, some of our automated checks can flag certain items incorrectly. You can simply click "I Disagree with this issue" and that triggers a re-review and clearing of these items Finally, I don't see any support tickets filed with us, which may have saved you a lot of time and effort on these. We have an entire team dedicated to support at the Contact Support link in the app, or here https://support.google.com/merchants/contact/shopify_3p_support_app This would have been a quicker resolution than waiting for us to reply to a 1 star review. They can also provide more personalized support responses in private than I can say in public here, in order to keep your business details somewhat private.
June 6, 2025
This app is very poorly developed. It automatically syncs your entire store upon install, thus getting you a merchant center suspension right off the bat for products you don't plan to ship or want to advertise on Google, such as items that go freight. And since the content API (your store products) is synced, it's a time consuming pain to start over and then manually add products you want in merchant center. We have 12000 products and we either have to manually unsync every item or pay for a 3rd party app to edit in bulk, since Shopify will NOT export the google/youtube column. Full of glitches like it showsing free shipping on previews when we do not offer free shipping. Do better google, it should not be this cumbersome to set up. UPDATE: Even with google support, we are going in circles. I removed the data source, unchecked every product from the google sales channel, and it STILL imports every product in Merchant Center. Tech support doesn't read the email chain and just provides the same cut and paste answers. Still frustrated
Hi - sorry for the confusion. We'll update our Help Center to better highlight you should select Manual Product Sync during onboarding if you don't want products to sync right away. In the meantime, if you go to the Products Page in Shopify, and can filter by freight products, the 3 dot menu next to Set As Draft lets you "Exclude from Sales Channels" in bulk. If you have a way to find all of your products (I.e "timpani" in the title, or Type or Tag), then you can quickly exclude from Sales Channel. Since these products aren't able to be checked out on your website or on Google, they'd have to be excluded completely, since even adding a Freight shipping settings would not apply. Additionally, you are syncing Shipping Settings from Shopify automatically as well. This means whatever shipping you set up in Merchant Center manually will get overwritten by the Shipping data in Shopify > Settings > Shipping and Delivery > General Shipping Profile. I'm assuming you'll want to change the Shipping Sync to Manual in order to keep your UPS Ground settings in Merchant Center, since you don't have any General Shipping Rates set up for your market. With an automatic shipping sync, we are getting no shipping rates synced to Merchant Center, which will keep wiping out your manually set shipping settings in Merchant Center. This will ensure that A) Freight Items are excluded from the Google & YouTube App (you'll need to turn Product Sync back to Automatic to make these changes occur) and B) Shipping settings in Merchant Center don't get wiped out since you're missing General Shipping Rates in Shopify today
April 13, 2025
Waste of time, constantly suspending my online shop, and no support to solve the problem.
April 8, 2025
i advise everyone not to waste time with this app and google shopping, i spent years building a store and one fine day they will suspend google merchant and your ads without any reason, emails are sent automatically: we found a bug, we found a bug,... endlessly repeated, no friendly cooperation with this platform, i spent time and effort working and complying with hundreds of policy violations and in the end got nothing worthwhile, advertising prices are getting more and more expensive due to competition from other platforms, most of our profits are paid for advertising and the effort to build is in vain.
Hi, make sure you don't have any linked, or previously linked, ads accounts suspended - this can often trigger the Merchant Center suspension if that Ads Account suspension is not resolved first.
March 17, 2025
Sender ikke date til google ads. Konverteringssporing fejler, og sender ikke date videre. Bruger flere dage på at problemløse.
Feb. 28, 2025
I was ripped off by google and the support is poor. before you use this app I recommend checking all the reviews on trust piolt. Google has so many negitive reviews that I don't understand how shopify can partner with them. All I am saying is do your research before you use Google.
Hi! Sorry to hear your negative impression. I wasn't able to find any support cases or connected accounts under your store with us on the App, but I see you're disappointed by the cost. This app is free to install and use and has no costs whatsoever, and Trust pilot doesn't seem to have any reviews on this App specifically. Feel free to send us a support ticket at https://support.google.com/merchants/contact/shopify_3p_support_app so we can look into your issue. If you're being blocked by policy issues, make sure that any Ads Accounts you may have are also in good standing before requesting a policy re-review.
Feb. 27, 2025
Google has become one of the worse companies to deal with nowadays. You'd basically have to employ a fulltime person just to deal with the sheer volume of errors, blocks, 'fixes', 'bans', 'verifications', and it goes on and on and on and on. One second they claim you're selling 'dangerous products' (we don't), or that we have no shipping information (we do), that we are missing gtin (we don'r), or that there is 'misrepresentation' (we don't, for 10 years). Google appears to think you have nothing else to do with your business or your life than to be a full-time Google account manager to deal with their mess, and this is how they've designed their now impossible-to-deal with "service". I wish Google was replaced by a different company altogether. Maybe they can be bought up, or shut down, or replaced completely. It's a mess.
Feb. 16, 2025
Feb. 4, 2025
Riddled with weird bugs. Its still not generating any GA4 events and Google flat out said they are not supporting the plugin and will not answer even simple questions, like "does your plugin generate events".
Feb. 1, 2025
I try and not ever leave bad reviews as a small business owner however in this case I feel I have to. I can honestly say I have tried everything with this app and the support from Google who blame Shopify is as bad as Shopify's support blaming Google. I can easily connect all of my ggogle accounts, merchant center, analytics and ads and everything looks to be somewhat accurate but my products WILL NOT sync to merchant center, no errors, no wrong information they just do not sync either in the shopify app or in merchant center. Shopify have clarified that all information is correct and it should be syncing, google just blamed Shopify what a joke! By taking three days at a time to respond to emails, you are literally costing businesses money.
Hi, thanks for reaching out. It looks like you were stuck because there were no shipping rates for products set up under the General Shipping Profile. We're updating our messaging on the app to be more clear about what this scenario is and how to fix it. For completeness, for a product to sync, we will need the product opted in AND shipping rates set up in the General Shipping Profile. Products would not sync if we are missing the shipping data (like when custom rates are being used, or using a third party shipping app with no backup rates configured). You can either add General Shipping Rates in Shopify settings > Shipping and Delivery, OR change the Shipping Sync in the app to Manual and go configure rates in Merchant Center directly. Again, we will update our app messaging to help explain this better from the start. Glad we could get you running again!
Jan. 27, 2025
Have setup an account and guess what suspended. Added returns policy, refund policy, business model, terms and conditions, all details accurately added. Please kindly help me. Dreams shattered
Hi - make sure you have any linked Ads Accounts set up in good standing. This could trigger manual policy reviews as well.
Jan. 21, 2025
It was working fine until recently; my purchase conversion stopped tracking. GTM is not showing up on the post-purchase page. I am also receiving an email to connect my Google account and Google Ads account, even though everything was already set up. Additionally, there are no Google account and Google Ads account to connect. The app only has Google Merchant Center and Google Business Account available.** I hope that helps! If you're still facing issues, it might be a good idea to double-check your settings or reach out to support for further assistance.
Jan. 20, 2025
Does not update products in merchant center. Unable to get any support.
Hi - I've reached out to you via your recent help ticket to investigate further. It looks like products are coming through, but in each ticket a component may not have been getting updated, or only the local was having an issue. You'll see a response from us today to dig into this further with you!
Jan. 17, 2025
Broken garbage, after wasting months trying to solve the issue with "misrepresentation", the app became incompatible after updating my store. After reinstalling the app, the store name is "invalid" within the new merchant account. Pure garbage that doesn't actually work properly. None of the error messages help you diagnose any issue and your left guessing, don't even bother with support because they wont help you. You're on your own.
Jan. 14, 2025
We've set the app up as instructed. The Conversion data in Google Analytics is way off actual. We've contacted Google regarding the issue and they have basically said they cant help. Hopeless!
Dec. 4, 2024
I installed this in two stores. It was bad in one and terrible in the other. Only part of the data (events) they claim will go into Google Analytics actaully does. Support for it is non existent - you get bounced between different Goole support teams and no one knows who's supposed to help make this integration work.
Nov. 20, 2024
Our Shopify website has correctly installed the "Google & YouTube" tool, but when tested with the "Pixel Helper," the "Google & YouTube" tool shows as "Loaded." However, performing actions such as opening product pages, adding to cart, and checking out always displays "Events received" as "0." This issue has persisted for several months and is severely affecting our store.
Nov. 6, 2024
I am not able to select a target country and language, It doesn't show the options so I cant click anything and it doesn't work to write anything in that line either. I am just stop in the setup process because of that so this app is not working for me. And yes I have tried on multiple devices and waited for weeks and checked again and it's the same problem.
Hi, have you sent us a ticket on this yet? The drop-down populates countries based on the currency of your Shopify store. If you're using ISK/Iceland as your store currency, this doesn't look to be supported by Google Merchant Center yet https://support.google.com/merchants/answer/160637 If you have Markets and Shipping set up to countries outside of Iceland, we hope to give you the ability to select those instead of Iceland as your markets by the end of the year, which would unblock you.
Nov. 6, 2024
Richtig krampfhaft diese App einzurichten! Ständig fehlen irgendwelche Daten. Selbst wenn ich meine eigene Adresse hinzufügen will, findet er es als "lokale Adresse" nicht. Ohne diese Funktion werden meine Produke von Shopify nicht sychronisiert! Total nutzlos und zeitraubend!
Hi, it seems like you're only having an issue with the Local Ads aspect of the app. Your products for Online destinations are syncing properly, and have been for a few weeks. If you want to enable your products for Local Advertising, you'll want to make sure your local store addresses match your Google Business Profile settings. Give us a message if you can't sort this out, and hopefully you'll update your review since your products have been syncing properly already. Hallo, es scheint, als hätten Sie nur ein Problem mit dem lokalen Anzeigenaspekt der App. Ihre Produkte für Online-Ziele werden ordnungsgemäß synchronisiert, und das schon seit einigen Wochen. Wenn Sie für Ihre Produkte lokale Werbung aktivieren möchten, müssen Sie sicherstellen, dass die Adressen Ihrer lokalen Geschäfte mit den Einstellungen Ihres Google-Unternehmensprofils übereinstimmen. Geben Sie uns eine Nachricht, wenn Sie das Problem nicht lösen können. Wir hoffen, dass Sie Ihre Bewertung aktualisieren, da Ihre Produkte bereits ordnungsgemäß synchronisiert wurden.