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Shopify no me deja vincular Google Merchant Center porque dice que no soy superadministrador PERO SI QUE LO SOY. Tanto en shopify, como en Google Merchant Center y en el perfil de empresa de Google ¿Qué puedo hacer?
Hola, parece que no nos enviaste ninguna solicitud de soporte antes de escribir la reseña. Enviar una solicitud a través de la app te habría dado respuesta en cuestión de días, pero enviar una reseña de 1 estrella tardará mucho más en solucionar tu problema y no puedo responderte directamente como lo haría un agente de soporte. Nuestros agentes podrían haber verificado tu acceso o incluso haberte conectado manualmente si hubiera algún problema con las validaciones automáticas. Además, parece que tu problema ya se resolvió. Por lo que sé, tus productos se están sincronizando con Google. Si sigues teniendo problemas, envía una solicitud a nuestro equipo de soporte haciendo clic en los tres puntos de la app y luego en "Obtener soporte", o haciendo clic en "Obtener soporte" en la parte inferior de la página de la app. Hi - it doesn't look like you submitted any support tickets to us before writing the review. Submitting a ticket through the app would have gotten you a response within days, but submitting a 1 star review will take a lot longer to fix your problem and I can't directly respond to you like a support agent could. Our agents could have double-checked your access or even manually connected you if there was an issue with the automatic validations. Additionally, it looks like your issue was already resolved. Your products are currently syncing to Google from what I can tell. If you're still having issues, please submit a ticket to our support team by clicking the three dots in the app and clicking Get Support, or by clicking Get Support on the bottom of the app page
Hi - it would help if you had some information so I can assist. Your account is connected, your products are syncing to Google, your Google account is working properly and showing products to customers, so I have no idea what the 1 star review is for.
Diese app ist eine Schande für google - auch wenn sie kostenlos ist - funktioniert hier nichts wie es soll - am besten man meidet diese app - man erhält nichts außer Kopfschmerzen - support gibt es nicht ...
Hallo, Sie haben seit der Installation der App noch keine Support-Tickets an unser Team gesendet. Wenn Sie in Ihrem Shopify-Shop auf die Google & YouTube-App klicken, finden Sie oben rechts drei Punkte und können auf „Support erhalten“ klicken. Dadurch wird ein Ticket an unsere Support-Mitarbeiter gesendet. Sie finden denselben Link auch, wenn Sie zum Ende der App scrollen. Dort finden Sie ebenfalls „Support erhalten“. Hi - you haven't submitted any support tickets to our team since you installed the app. If you click into the Google & YouTube app on your Shopify store, in the upper right there are three dots and you can click "Get Support". That submits a ticket to our support agents. You can also get the same link if you scroll to the bottom of the app and it will say Get Support there as well.
Video doesn't work - you can add one product image, but the themes all require multiple images!
Hi - I'm not sure if you're talking about adding product images via product sync, or using the Google Product Studio feature. You are able to add additional item images to your Shopify products and we will sync ALL of those images to Google as well. This is the Products > Media part of Shopify, and it gets sent to Google as Image and Additional Images. I wasn't able to find any tickets or support requests before this review, so I'd recommend you contact our support team with your issue since I wasn't able to figure out which aspect of the app wasn't working for you.
Impossible to get any advice from Google support. They don't answer but only copy and paste their scripts. The nicest answer was that it was too complicated to help solving the problems in the Merchant Centre. Could not tell me WHAT misrepresentation caused the suspension due to privacy rules (???????)
In the Google & YouTube plugin, some previously generated and uploaded primary data sources in GMC (Google Merchant Center)—for example, the one with the country set to Australia, named “Shopify App API,” and with the Feed label “AUD_13723795709”—have recently shown a product count of zero (estimated to have occurred between August 22 and August 25, 2025). Meanwhile, the system has automatically generated and uploaded new similar primary data sources to GMC. Notably, the product count in the new data sources is exactly the same as the count in the original sources before they were reset to zero, and all historical product data has been preserved. This indicates that the products were in fact automatically migrated from the old data sources to the newly generated ones. Only some of the main data sources have this problem, while others do not. The main difference between the data sources lies in the target countries. The question is: Why does the plugin automatically generate new primary data sources?
Can’t connect merchant center account after several attemps
Can... can I help with anything?
I've been getting error messages saying that my products are depreciated on Google Shop as they are missing certain values. Apparently this app does not fully sync with the metafields already built into Shopify. The only way I could find to do this was to manually input the metafields for each variant; and I have over 2000 products in my store. When I contacted their support, they never directly answered my questions and instead offered solutions to problems I didn't bring up. This app seems more geared towards businesses with less than 100 products in their store and their customer support is awful.
We are using the Google & YouTube app for Shopify on our store: https://dolfinos.com/. We noticed that even after updating the app a few weeks ago, the data sent to Google Ads via the Google Tag still contains outdated parameters: • ecomm_pagetype • ecomm_prodid • ecomm_totalvalue From what I understand, these parameters are part of the old tracking format and should have been replaced by the newer event structure after the update. However, they are still being sent, which may affect our tracking and remarketing performance.
Hi! I couldn't find a case or support ticket submitted to us about this. Can you please contact support at https://support.google.com/merchants/contact/shopify_3p_support_app I'm not able to properly troubleshoot or reply publicly with private information or direction to you here, so submitting a support ticket would be preferable to communicating via review. You can also submit support tickets directly from the app in the menu by selecting Contact Support.
Just give me GTM. This newer app sucks. I only need to add a GA tracking ID without logging into a Google account. This used to be easy but not anymore. Thanks for overcomplicating this.
Hi! You are able to add your Google Tag manually without needing to link your ads account or any other services the app provides in the Settings tab of the app. While we do require a Google Account on install to authorize and validate your access, you won't need to connect any additional accounts if you don't want to and can simply just use the GTM functionality. Here's the Help Center article for reference, located at step 3 under "Just want to set up Google Analytics?" https://support.google.com/tagmanager/answer/16030792?&zippy=%2Cjust-want-to-set-up-google-analytics#zippy=%2Cjust-want-to-set-up-google-analytics Step 3 of 3: Add your Google tag for Analytics manually (Alternative) 1. In the Google & YouTube app, navigate to the “Settings” page. 2. In the “Google tags” section click Manage. 3. You can manually add Google tags for additional Google Analytics properties (or other Google services). 4. When you are done, click Save. 5. Click Complete setup.
My main gripe with this app is the lack of server-side tracking, it's 2025 people! This limitation isn’t clearly communicated, and many users likely aren’t aware of it. For an app of this size and importance, the decision to exclude server-side tracking feels like a significant design oversight. While I’ll have to create a custom solution for my own events anyway, it’s disappointing to see Google take such a limited approach on this front. Cheers, Aldert
Really poor support and guidance. Seemingly lost all connection to google analytics and cannot find anywhere in the app to add it back in!
Hi! I couldn't find a case or support ticket submitted to us linked to either of your merchant center accounts. Can you please contact support at https://support.google.com/merchants/contact/shopify_3p_support_app You can also submit support tickets directly from the app in the menu by selecting Contact Support.
load of rubbish - doesnt select or pick up the correct google ads account.
Hi - I couldn't find any support tickets under any of your possible merchant center accounts, did you submit a support ticket before the review? https://support.google.com/merchants/contact/shopify_3p_support_app Also, make sure the Google Account you use to log in and set up the Google & YouTube App has Admin access to any accounts you want to link. The Google email you use on the app needs to match an admin account on your Google Ads account to allow linking. If it does, send us a ticket and we can help.
confusing integration, help files and poor support. If it wasn't necessary to use Google I would definitely avoid it completely.
Hi - I wasn't able to find any of your support cases in the last 90 days. Can you make sure you are submitting a support ticket through the app via Contact Support, or using this link? https://support.google.com/merchants/contact/shopify_3p_support_app
The app does a great job of tracking however on further investigation the product ID uses an incorrect prefix if you're only using it for GA4. It sends a prefix of "shopify_US_" for all stores. So for me with a UK store the prefix of our product ID's is "shopify_GB_" and there is no way to change this in the Google and YouTube app?
Hi, please send us a ticket at https://support.google.com/merchants/contact/shopify_3p_support_app, since I'm unable to find your store or linkage through your public facing name alone. However, it's very likely the prefix is not incorrect, despite it being a different country listing. If you had connected before, you may have received a US prefix initially, and as you've added on additional markets, we wouldn't want to create a unique product ID for the same item in different countries, since that would treat them as different products entirely, not just the same item sent to different markets. So behind the scenes your Shopify_US_ product IDs are likely being targeted or US, UK, and other countries; we just didn't want to delete and add new products when you made the link via the app. You can confirm this by checking Merchant Center > All Products > add the Country and Language columns, and viewing which countries a product may be opted into. Note that we don't allow changing the prefix, because that would essentially treat all these items as NEW products, losing all history and existing campaigns, because Product IDs are not able to be edited, so this is an intentional procedure to preserve your data.
Used this app for years then woke up one morning to find multiple errors on my merchant centre. For some reason overnight all my products changed from in stock to 'blank' - only solution was to manually update everything to in stock on merchant centre - not an easy task on over 50k products - all are in stock on shopify. Now my product description on MC is not showing my Shopify SEO Product description, its showing my product description when its set to use SEO title/description only. Major issue is this over CSS capacity, again happened over night. Why fix something that isnt broken!? This has nearly bankrupt my business ive gone from too many sales to nothing. I'll be putting all of my google ads on hold until this is all resolved. Read other reviews and avoid this 'sales channel' until they actually fix all of these issues.
Hi - I've gone ahead and replied on one of your case tickets. It seems that the over-quota issue was the main culprit when you expanded the product sync to multiple markets, and only a few products had missing availability. For others having quota issues, you can visit https://support.google.com/merchants/contact/additional_items
sad，no customer service.
Oh no! Sorry you're sad, but I didn't see a support ticket from you. We have agents standing by to help, just click through the contact us on the app, or visit this link! We definitely do have customer service! https://support.google.com/merchants/contact/shopify_3p_support_app
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