Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.5
feedback
4,280
chart
#106
All reviews
Feb. 27, 2019
Only allowed me to create a product feed for Canada, so I manually created product feeds for every country in Merchant Center. Then the app re-submitted products that were already active, messing up all my Google Ads campaigns.
Thank you for sharing your feedback with us. This is actually expected behaviour as you can only target one country (determined by the currency in which your Shopify account is set to.) with the Google Shopping app. We’re always working to improve the way our apps work, so I’ve followed up with you via email to log your feedback for our development team. -Emma, Shopify Support
Feb. 14, 2019
Incredibly clunky and time consuming. Pretty disappointed in Shopify for not putting any actual effort into this and making it a functional app.
Thank you for sharing this feedback! Shopify works hard to ensure that our apps have an efficient workflow and meet the needs of our merchants. Our support team is available 24/7 for any issues you experience with our platform. That said, I’ve reached out to you via email so we can dig into the specific concerns you have and log this feedback with our developers. I hope to hear from you soon! - Lauren, Shopify Support
Jan. 13, 2019
Stayed in sync made never finished syncing had to uninstall. Never moved for weeks after retrying. Maybe you will have better luck. Let me know if you figure it out @jdroyalty
Jan. 4, 2019
2 stars, 1 for app to-date, 1 for the future in case it improves. Product Approval: More than 10 business days, I'm at about 17 business days with only "Pending" for 125 products. Campaign Mystery: In anticipation of pending product approval, I set up a simple campaign to begin in January. I did make a mistake, I inadvertantly clicked Start Campaign, but I'm glad I did as it raised more questions. Mystery Campaign: Somehow, with no products, a campaign I couldn't see began. Days later, with no noticeable change in traffic, I have a report claiming to have caused impressions, even 5 Add to Cart, but no corresponding sales activity and --no abandoned carts!-- Alert!! So I stopped the "campaign" but there is no way to truly stop it, it reflects as "paused" no matter what you do, including "cancel" So it asked for feedback, and I provided, but there was no submit button or dialogue box on the feedback form, the only thing you could do was click the X in the upper right hand corner, which typically means cancel & submits no information. It's all there was, so to be rid of it I clicked it, and it tried to sell me feedback forms.... To date this app is EXTREMELY questionable. I'll uninstall it soon if there are no product approvals, and the campaign report I had did not reflect reality. To report that I had visitors adding to cart because of the app, but no sales or abandoned carts is unsettling.
Dec. 18, 2018
The app needs to have an option of selecting which variants a merchant wants to publish to Google Shopping product listing ads. It is a very common scenario where a merchant may not want to publish all variants of a product to Google Shopping. Currently there is no workaround & that means wasted marketing dollars.
Dec. 12, 2018
I don't like the fact that the number of products is limited to 10,000. I sell tools. I have nearly triple that amount of SKU's.
Nov. 27, 2018
Seems to work...but it doesn't show any of the sales attributed to it in the 'Sales by Channel' on the Shopify Home page. Which is funny, because in the app it clearly tells you how much you sold using Google Shopping.
Nov. 11, 2018
It seems that this app doesn't send barcode(gtin) to merchant center. They only send brand and MPN, but some products required Barcode, and this app doesn't send it to merchant center. Really useless.
Oct. 22, 2018
Products are not syncing correctly with Shopify products. I have to update both lists. When I update products on google shop products it won't save.
Sept. 5, 2018
Well, there is definitely plenty of room for app improvement. For instance, better tooltips or links to explain the configuration of google shopping fields.
Dec. 12, 2017
The idea is there but still needs a lot of work. Please create a setting allowing the meta title and description to be used.