All reviews

Rating Breakdown

  • 5
    71% (6,143 ratings)
  • 4
    12% (1,030 ratings)
  • 3
    3% (285 ratings)
  • 2
    2% (150 ratings)
  • 1
    12% (1,047 ratings)
Review RSS Feed Review RSS Feed

2 / 5 Share

Dec. 8, 2021

For listing things it's great, until it starts wanting settings that shouldn't apply to that product at all. Gender, age, etc for paint. Fixing this does nothing since the item is back up on the list for yet something else the next day or hour. Image crawls? 3 days? Nope. They never finish. I don't even know what they are looking for in image crawls. Missing GTINs or wrong ones? Fix them? Nope. It still says it's the wrong GTIN even though you scanned right from the product. I have been fighting this daily for a month now and still have over 500 products on the publish error list that keep coming back. Edit: Now over half my products are coming up with the error of not having a GTIN... but only when the GTIN is scanned or the product altered in any way. THey all have barcodes (gtins) in the listings! Customer support has stopped responding after the first email.

Using app

8 months

Total reviews

1

Average rating

2.0

2 / 5 Share

March 16, 2021

not sure yet dont have enough data to say anything .................................................................................

Using app

Almost 2 years

Total reviews

2

Average rating

3.5

Developer Reply

Hey there, Claire here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm going to follow up with you in an email to see if I can help you any further with getting the app set up and working for your store. Claire l Shopify

2 / 5 Share

Feb. 13, 2021

As far as I know, there is no way to set up a second feed in shopify for another country. You can set it up in Google, but you can't synch them with your shopify products. That doesn't make any sense in German-speaking countries. Anyone who speaks German would sell to Germany and Austria or even Switzerland. ...No products in Austrian google :( If there is a possibility - please help!

Using app

2 months

Total reviews

1

Average rating

2.0

Developer Reply

Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with getting multiple feeds set up. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Robyn | Shopify

2 / 5 Share

Feb. 10, 2021

I have an issue so, I would like you to fix that issue for me please. It's about my website: https://jchristelle.com. Until this issue is not fixed I can't move forward.

Using app

Almost 2 years

Total reviews

1

Average rating

2.0

Developer Reply

Hey there! Claire here from Shopify, I would be happy to follow up with you and help you through any errors that you are getting so I'll send you an email! Also keep in mind, anytime you need support, you can click on the "get support" button in the top right corner of the Google Shopping Channel. That will send your request directly to our support team. Claire l Shopify

2 / 5 Share

Feb. 4, 2021

having issues synching products from Shopify to google for shopping feed, I have been waiting 3 weeks for a response from google and

Using app

Over 1 year

Total reviews

1

Average rating

2.0

Developer Reply

Hi there, Jordan here from Shopify support. Thank you for taking the time to leave a review of the Google channel app. Your feedback is incredibly valuable. If you ever need any support with syncing your products through the Google channel, you can always click the "Get Support" button found in the top right hand corner of channel in your Shopify admin. However, I will send you an email to open the lines of communication where we can work together to successfully sync your products to Google. Jordan | Shopify

2 / 5 Share

Feb. 3, 2021

The free listing is working well but I am struggling with the Merchant Center. I don't see what is wrong with my shop because they suspended my account "due to policy violation: Misrepresentation". I am stuck here!

Using app

About 1 month

Total reviews

3

Average rating

4.0

Developer Reply

Hi there, Jordan here from Shopify. Thank you for taking the time to leave a review of the Google channel app. We greatly appreciate your feedback. I would love to help you navigate the policy suspension placed by Google. I will send you an email to open the lines of communication, where we can work together to resolve the account suspension. Jordan | Shopify

2 / 5 Share

Dec. 9, 2020

Difficult for me in English . I just discover. I most learn now, so I can not tell now. I will see later .

Using app

About 1 month

Total reviews

1

Average rating

2.0

Developer Reply

Hey there, Charlotte here from Shopify Support. Thank you for taking the time to share your review of the Google Channel with us. I hope you enjoy using the channel on your shop! If you ever need any support with setting up or optimizing your products with Google, you can always click the "Get Support" button found in the top right hand corner of channel. We also offer email support in a wide range of languages, so we would be happy to help. For now, I'm going to follow up with you in an email, to open up the lines of communication here. That way I can see if I can help you any further with getting the channel set up and working on your store. Best, Charlotte | Shopify

2 / 5 Share

Nov. 23, 2020

Not really happy with this, I followed all the instructions but for some reason, I keep receiving this message from the ap "Google is reviewing your Merchant Center account. Your product will be re-reviewed once your account is approved." and I can't figure out why. I updated my products 3 times and all the times it takes 3-5 days to have an answer. I honestly don't have an idea how to fix it.

Store

Inluma

Using app

Almost 2 years

Total reviews

4

Average rating

4.0

Developer Reply

Hey there, Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store. Chelsea l Shopify

2 / 5 Share

Oct. 16, 2020

The app worked for the first campaign I created in May 2019. For some reason it started giving errors so I removed the old campaign and created a new one however the new campaign in ads account keeps saying it's misconfigured and missing conversion tracking. As per shopify if I'm using this app it automatically has the conversions setup but it's not happening. Also not to mention there is 0 support from Shopify and Google. Planning to move to some paid apps where I can get quality support!!

Using app

Almost 2 years

Total reviews

7

Average rating

3.0

Developer Reply

Hey there, Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up your second attempt at the campaigns. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store. Chelsea l Shopify

2 / 5 Share

Aug. 29, 2020

I had problems setting up my sales channel on google, trying to get my contents approved, it’s tough

Using app

3 months

Total reviews

1

Average rating

2.0

Developer Reply

Hey there, Claire here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting your content approved. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store. Claire l Shopify

2 / 5 Share

Aug. 23, 2020

I am still learning my way around his app. I will be back to give feedback. I am enjoying the app so far.

Using app

Over 3 years

Total reviews

2

Average rating

3.0

Developer Reply

Hey there, Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team and help you further in getting all set up. Claire l Shopify

2 / 5 Share

Aug. 5, 2020

It was useful but I have not used anything yet. I am still waiting to find out what the functionality is.

Using app

10 months

Total reviews

1

Average rating

2.0

Developer Reply

Hey there, Claire here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store. Claire l Shopify

2 / 5 Share

July 23, 2020

I applied this app to my store, however it has not generated any traffic. I have checked the SEO requirements and those are in place and have been evaluated as being great. This still doesn't not allow me to understand why I cannot get to at least the first page on a search. So i have felt a bit disappointed by this app. It seems that one needs to throw tonnes of money in marketing and advertising in order to be successful at this. I guess that if i paid Google the results would be way better.

Using app

5 months

Total reviews

1

Average rating

2.0

Developer Reply

Hey there, Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the channel and add functionality to suit our Merchants needs. Currently the channel is specifically for the Google Shopping tab and Google Smart Shopping Campaigns, not search pages but I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team. Claire l Shopify

2 / 5 Share

July 4, 2020

Não estou gostando do aplicativo pois meu produtos ainda não aparecem no google, já fiz tudo de configuração e nada, não sei o que faço mais....muito triste

Using app

11 days

Total reviews

1

Average rating

2.0

2 / 5 Share

July 1, 2020

I used this app to promote my sales.........Thank you for shopping with us.hope to see you again....

Store

Le fils

Using app

5 days

Total reviews

1

Average rating

2.0

Developer Reply

Hey there! Amy here from Shopify, I just wanted to take a minute to respond to your feedback, and see how things are going. I'll send you an email so I can get your thoughts so far Amy l Shopify

2 / 5 Share

June 26, 2020

This App has been the best & worst experience for us. We installed the App & very quickly it turned our buinsess around in the most amazing way & solved all our Google Ad challenges. We loved what this app had done for us BUT soon after, we starting experiencing problems with product feed & syncing on Google Merchant Centre and the nightmare began, before we knew it, our active poroducts on Merchant Centre dropped from more than 6000 to less than 1700 and kept going down & our wesbite came to a grinding halt - no more revenue!! Contacting support has been a frustrating experience and each day that passed we lost revenue while they 'tried' to fix the problem with little actual feedback, to the point that we swithced to another app just to make sure that our issues with Merchant Centre were as a result of a problem with this app - once we switched, all our product issues resloved and almost zero issues on Merchant Centre but the app we installed is not Google Channel and has not yet done what Google Channel had done for us - we are so very sad that the support team had not helped us and that we know have to deal with the problem of knowing of probably the best Google Shopping App which has issues with product feed that we have had to leave and now sit with an app that has no product feed issues but has added no value as Google Channel did - nobody from support of this app will probably even read this review so it probably doesnt matter that I write this - if only a real person from support would actually care enough to truly want to help us, we could keep using this App that we know is able to produce amazing results - I don't know what to do.

Using app

3 months

Total reviews

2

Average rating

3.5

2 / 5 Share

June 21, 2020

Unreliable. It worked for one of my stores but not for the second store, they have told me it is a known bug. Support has stopped responding

Using app

7 months

Total reviews

1

Average rating

2.0

Developer Reply

Hey there, Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs, I am sorry to see you were affected by recent issues. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team and we can work to get everything set up for you. Claire l Shopify

2 / 5 Share

Jan. 7, 2022

Updated: this app has many issues. My products are not showing up at all. So easy it hurts! Now let's start making some money and helping customers get quality fire bowls on Google Shopping with ease.

Using app

Over 1 year

Total reviews

1

Average rating

2.0

2 / 5 Share

June 14, 2020

Shopping on google is a great experience for a Fast uploading website. Google provides a great way.@

Using app

3 months

Total reviews

1

Average rating

2.0

Developer Reply

Hey there! Amy here from Shopify, thanks so much for taking the time to leave us a review! I would love to hear what you think of the Google Shopping app so far, now that you have had some time to get going with it! I'm going to send you an email so we can communicate and I can hear how it's going! Amy l Shopify

2 / 5 Share

June 3, 2020

kurdum fakat sürekli hata veriyor hataları düzelttigim halde de.lütfen bunu göz önünde tutun.düzeltmenizi rica ederim

Using app

6 days

Total reviews

1

Average rating

2.0