Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.5
feedback
4,280
chart
#224
All reviews
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March 7, 2024
Customer care is virtually non-existent, as they merely direct customers to read through policies, terms & conditions, and other documentation to resolve issues independently. Responses are often vague, lacking specific reasons for account suspensions.
Hello and thanks for taking the time to leave a review. We are sorry to hear that you have been frustrated with your experience so far. We monitor this feedback closely and will be sure to share yours with our policy and support teams. In most cases, merchants have the ability to request a re-review if they disagree with policy enforcement. You can find more about the policy and how to request a review here: https://support.google.com/merchants/answer/6150127 We hope this helps and thank you again for the valuable feedback.
March 6, 2024
Removi da minha conta pois queria tirar todos os produtos do ar e NÃO REMOVE OS PRODUTOS DO GOOGLE SHOPPING/ GOOGLE MERCHANT CENTER, editei em massa os produtos todos para 10 reais como teste e foi tudo para o google shopping e merchant center, agora que removi, eles ainda estão lá por 10 reais e estamos recebendo clientes pedindo os produtos pelo preço errado
Hello and thank you for taking the time to leave a review. In order to delete the product follow these steps: 1. disconnect Google & YouTube app in Shopify 2. Then go to Merchant Center and delete those products manually. By default Google retains products for 30 days before they expire. If you need products to be removed from Merchant Center immediately, you can delete them directly in Merchant Center after you disconnect the Google & YouTube app within Shopify
March 5, 2024
It sucks, it won't sync the SKUs I set up in the shopify backend
Thank you for leaving feedback. In looking at your account it looks like all your offers are serving on Google. This help center article may be of some assistance: https://support.google.com/merchants/answer/13427434?hl=en&ref_topic=14190979&sjid=7569816075319317435-NC If you are still having issues with your SKUs and GTINs, can you please contact us via this form where we have a support team standing by: https://support.google.com/merchants/contact/shopify_3p_support_app
March 4, 2024
It doesn't work.
Thank you for leaving feedback. We are sorry that the app has not worked for you yet. We'd love the opportunity to help and get you setup. Please contact us via this form where we have a support team standing by: https://support.google.com/merchants/contact/shopify_3p_support_app
March 3, 2024
Feb. 27, 2024
Doesn't sync to Shopify at all and shows no store nor products. A true disappointment
Hello and thank you for taking the time to leave feedback on your experience with the Google & YouTube app. The integration is designed to easily sync your products from Shopify to Google. Updates you make within Shopify, assuming the offers are opted into Google & YouTube, should be reflected in Google. More details around setup and best practices can be found here: https://support.google.com/merchants/topic/13402337?hl=en&ref_topic=11270841 Additionally, please contact our support team if we can be of additional assistance: https://support.google.com/merchants/contact/shopify_3p_support_app
Feb. 26, 2024
Long story short lot's of effort 1 day wasted for nothing at least for my store. Here the full story : First i got this error code when i put my gmail account with all my youtube channel es=ABAdc_jPqaIoB5ZoVWRq8lnAvtbcGu67wHGVUbxIrMTF9AaW6lCPgUnSB8CEWY1BjlU-Ie4vnwkMYvXdaoPAacl0_i-uQidE4bch-8uNO2eHFibjsgl2AjHtnSWKz1Cae0_WLsviT8ff No clear message to tell you what the error really is. I used my gmail account with no youtube channel and it's worked, after that i had to found a way to transfer my brand youtube channel and i found it it's not easy and there is an error when you input email where it's said undefined instead of showing your email. Just to have a message that said i cannot link my youtube channel with with this app and have access to youtube shopping because i need it to have 1000 subscription & monetisation. Pointless then for a new youtube channel . back to the app to add google merchant , i had a issue with the policy as i made separate page for it on my shopify, figured out that you have to fill every input field in policy section in my shopify to make it work, You have to check that you have contact field manualy and you can proceed. But you need to make a google merchant account first, and dont do anything on it because it not really synced, i transfered my domain on the same email adress between the app and the google merchant to figure out that. After a while it's will import all your product to say , that none of them are approved and you dont know why . Long story short it's was a huge waste of time, all that for nothing, maybe the only good part is i installed googe Analytics v4.
Hello and thank you for taking the time to leave a review and feedback. We will pass along the details of this to our product team. We apologize for any frustrations you may have encountered but hope that we can help you resolve any open issues you are having with your Shopify and Google integration. When looking at your account, it appears you are having a "Missing Shipping" error. You can read more about how to address that here: https://support.google.com/merchants/answer/14233096?hl=fr&ref_topic=14242889&sjid=16036828175771448512-NC Additionally, we have our support team standing by and ready to assist you. They can be reached through this form: https://support.google.com/merchants/contact/shopify_3p_support_app Thank you again for taking the time to leave a review.
Jan. 10, 2024
Reply to Google feedback: Thank you for your reply Our issue is your tag team installed the Google tags on our website before the Google YouTube channel This makes our tags all mixed up The migration from ya to ga4 also made tracking confusing We asked for your support to help clear thing up via a short video call but got absolutely nowhere -------- We have been asking for Google ads support to help set up Google conversion tracking for Google ads for months... Despite multiple emails all we get is the same answer from India Google ads go to help centre to set it up yourself Even though they set up Google tag on our website before Now everything is all mixed up we cannot run any ads Google ads sales also rude on the phone
Hi there and thank you for leaving this review and feedback. We are sorry to hear that this has been a source of frustration for you. Conversion tracking should be automatically setup for you within your Google & YouTube Shopify Integration. That process is described here: https://support.google.com/merchants/answer/13494537?hl=en&ref_topic=14190979&sjid=15225058684796910413-NC We will be sure to share your feedback with the relevant teams. Thank you
Jan. 11, 2024
Absolutely awful. The instructions are unreliable and WRONG. Does NOT automatically pick up the variant SKU, even though this content is correctly added in the native MPN field of Shopify *and* in the additional custom field that Google Merchant Center added for MPN. No customization rules beyond overly simple options for title and description. Totally useless if you actually want to sell products on Merchant Center. This is yet another garbage piece of software made by Google. Literally a waste of time.
Hello and thank you for taking the time to leave this feedback. You will want to add either the GTIN to the "barcode" field or utilize the "MPN" field if there is no GTIN. That should solve your problem. If you continue to have questions, please feel free to contact our support team at https://support.google.com/merchants/contact/shopify_3p_support_app
Jan. 1, 2024
IT's now 2 Months that we've tried to use this Apps. Google Merchant still declined us with : "Account suspended due to policy violation: Misrepresentation" without helping us out to identify the problem. They send a Generic email very vague and useless to identify the issue. We were expecting a deep more and integrated solution. But sound it is not! Since the installation of this App, we've published on EBAY and AMAZON all our 600 products without any issues with another App!
Hello there and thank you for leaving the review and feedback. We are sorry to hear this has been a source of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/6150127?hl=en&sjid=15068795589301841412-NA For further questions or help with this, feel free to reach out to our support team at this link: https://support.google.com/merchants/contact/shopify_3p_support_app
Dec. 14, 2023
Ormai Google sta cadendo a pezzi. Il plugin viene aggiornato di rado, ho un problemi con le conversioni e l'assistenza non mi aiuta. Le ads su google/youtube sono sempre meno efficaci. L'unica cosa buona che avevate fatto, ovvero Google Optimizer l'avete chiusa. Un impero che si sta letteralmente sgretolando. Google pronta al fallimento
Hello and thank you for taking the time to leave a review. We are sorry to hear the Google & YouTube app has not lived up to your expectations so far. We have noted your feedback and will share it with the relevant teams. We are frequently updating and improving our app so please continue to look out for improvements. If there is anything we can do to help you, our support team is standing by should you need any assistance. https://support.google.com/merchants/contact/shopify_3p_support_app"
Dec. 11, 2023
WORSE EXPERIENCE EVER!!!! I sell TEA, and my Title for one product, Viking Tea qty 11, is Disapproved for placement because they say the Title is Sexually Suggestive. How is, Viking Tea, qty 11 (or quanity of 22) Sexually Suggestive? They did this in all the categories they can fail me in. There is something very wrong with these people. They must be Fact Checkers in their other jobs.
Hello there and thank you for the feedback. We will be sure to share your experience with the relevant teams. Our policies are put in place to protect both merchants and consumers. Unfortunately, there are times we overflag issues. If you feel this is this case, you can request a review in Merchant Center for the impacted products. Read more how to do that here: https://support.google.com/merchants/answer/13585221 If you still need help resolving these issues, please contact us at: https://support.google.com/merchants/contact/shopify_3p_support_app
Dec. 11, 2023
Our Shopify Google App's conversion tracking has been inactive for 4 days, disrupting our ad campaign assessments. The app is also conflicting with our manual tracking code, a common issue per customer reviews and community discussions. We've opened a case two days ago with no response. Urgently seeking resolution. Contact us ASAP.
Hello and thank you for your feedback! We were able to look up your case with support and see that they have responded and are working with you to troubleshoot. We hope we are able to get you a resolution shortly. We do apologize for any delays and will be sure to share this experience with the relevant teams.
Nov. 13, 2023
Due to your product problem, the product ID in GA4 in our Google Analytics is displayed abnormally. Most of the product SKUs display the product digital code in the shopify backend. I hope you can fix this bug.
Hello and thanks for the feedback. We will be sure to pass this along to our product team as we are always looking for ways to improve. We do have a support team trained on analytics standing by to help. You can reach them through this link: https://support.google.com/merchants/contact/shopify_3p_support_app
Nov. 10, 2023
The absolute worst experience with this app, it is incredibly frustrating. "Mismatched Currency In Shipping Information" has been plaguing us for 48 hours. All currency is USD, shipping currency is USD, I even shut off international markets and disabled geolocation to no avail. The worst part is, 900 products are approved, and a few hundred random ones are not, and the ones that aren't keep changing (day by day, some errors will disappear, and new ones will pop up). Contacted Google support about the issue and how to fix and their response was literally "You need to fix this or we will disable your account on December 7th". Truly insane, especially with the amount we spend on Google Ads every month.
Hello and thank you for taking the time to leave the detailed feedback. First, I am sorry your support experience didn't meet your expectations. I have also noted your feedback around confusion in setting up shipping settings. I will pass both pieces of feedback to our support and product teams as we are constantly looking to improve in these areas. We did just add two new shipping articles to our help center which may be of help to you and others: https://support.google.com/merchants/answer/14233096 https://support.google.com/merchants/answer/14238360 Thank you again for the thoughtful feedback and rest assured we will pass it along to the team.
Oct. 25, 2023
This is the worst experience I've ever had with this app, and caused my account to be suspended integrating shopify's products. I've spent hours trying to fix issues. I can't get any live help. At least on the merchant account, it could update progress, but it doesn't, just take you around in circles. Even when adding sku's on manage my account it still says incorrect value. Horrible situation.
Hello there and thank you for leaving the review and feedback. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/6150127?hl=en&sjid=15068795589301841412-NA For further questions or help with this, feel free to reach out to our support team at this link: https://support.google.com/merchants/contact/shopify_3p_support_app
Oct. 16, 2023
Why do big and smart companies like Google end up making their products useless? They have best of the minds with them to make apps that function well with their products. And they can't even do that well. What a shame! This app is supposed to record analytics well. Can't even do that properly.
Hello and thanks for the feedback. We will be sure to pass this along to our product team as we are always looking for ways to improve. We do have a support team trained on analytics standing by to help. You can reach them through this link: https://support.google.com/merchants/contact/shopify_3p_support_app
Oct. 13, 2023
Dificuldade de Configuração
Hello and thank you for leaving a review. I am sorry that you found the configuration to be difficult. We do have a support team available to help in these cases, you can reach out to them here: https://support.google.com/merchants/contact/shopify_3p_support_app They should be able to help you get started. Thank you again for your feedback.
Sept. 27, 2023
Avoid it if you can, or at least make it your last priority. I wish I tried to manually set myself up on google rather than use this tool. Is currently the slowest 3rd party app on my site, will not work out of the box (and may do 'weird' things like add multiple pixels and then connect to the wrong one), and there is 0 support (no contact for months, once I had an employee invite me to a meeting and then not show up) for when your account inevitably gets flagged by some faulty automation.
Hello there and thank you for the review. We are sorry to hear your experience has been less than stellar. We do have a dedicated Shopify support team on standby and they can be contact here: https://support.google.com/merchants/contact/shopify_3p_support_app They will be able to resolve open questions you may have or in the case that you do find a bug, they have the resources to escalate internally. Thank you again for the feedback - we will pass it along to the relevant teams.
Sept. 11, 2024
Below review submitted one year ago and the issue is still not fixed. As far as syncing products the app works great. Issues arise when you have a large number of products - thousands to be exact. We are currently at 6101 SKUS and when attempting to bulk edit in the app it freezes once we reach product 1100 and provides a "Page Unresponsive" error from Shopify. Google Tech Support has verified all is fine on their end so this issue is definitely on Shopify's end and seems to only appear when you have more than 1000 products. Others that have left reviews seem to have run into the same issue with this app. They told me this would be fixed by this morning and it is not. With other reviews encountering the same issues in the past months, it is evident Shopify is unwilling or unable to correct the issue. I would look elsewhere. Wish Shopify would take care of issues with their platform as opposed to aesthetics. Shopify platform and support have deteriorated a great deal over the past 3-4 years.
Updated Response 1 year later: Hi again! Unfortunately this is a Shopify bug, not a bug on our app. I know you still are having this issue, but we only own the app, not the bulk editor page you are using, so rating our app as 1 star won't help to fix their tool any faster. Thank you for the review. We have noted your feedback around the bulk editor. As you pointed out, that portion is actually owned by Shopify but we will be sure to pass on the feedback to their relevant product teams. One workaround you may find useful in the meantime is using the import/export feature available on the Shopify Product page. More details can be found here: https://help.shopify.com/en/manual/products/import-export If there is anything else we can do to help you, don't hesitate to contact us! https://support.google.com/merchants/contact/shopify_3p_support_app