Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
9,114
chart
#93
All reviews
Rating Breakdown
Review RSS Feed
July 31, 2023
Was notified after a few days my shop was suspended due to website needs improvement. After contacting them by email. I have not receive any instructions on how to fix the problem or where in the website it needs improvement in.
Hi there and thank you for leaving this feedback. We apologize for any frustrations you have encountered around this. In case you haven't already seen the Help Center around the "Website Needs Improvement" policy you can find it here: https://support.google.com/merchants/answer/10740889?hl=en&sjid=7744043795859814750-NA It highlights reasons that may cause this policy enforcement. If you feel that you have resolved the issues or it is being applied in error, you can request a review (instructions on how to do so are in the article above). One thing we noticed was on the product page for your Café con Bochince (Gossip with coffee) Candle under the "Add to Cart" button there appears to be a broken text/link from your Shopify theme. You will want to resolve that on that page and others. Shopify support can provide help around editing your theme but if you still have other quesitons around this policy or anything else app-related, please contact our support team: https://support.google.com/merchants/contact/shopify_3p_support_app Thank you again for the review and feedback.
July 30, 2023
Youtube da kullanıcı sayısı ve izlenme sayısı ile yeni bir işletmenin feed yapamayacağı bir uygulamanın hiç kimseye faydası olmayacağını düşünüyorum. böyle olunca da ücretli uygulamalara yönleniyorsunuz.
Hi there! We are sorry to hear the Google & YouTube app has not lived up to your expectations so far. We have noted your feedback and will share it with the relevant teams. If there is anything we can do to help turn this around for you, our support team is standing by should you need any assistance. https://support.google.com/merchants/contact/shopify_3p_support_app
July 27, 2023
This app is horrible, I want to sell it on google and the merchant center won't let me, it always appears that everything has been disapproved and never approved in my store, EVER! I want to sell products and have new customers come to my store, please help me remove this misrepresentation that interferes with google ads, I can't take it anymore, I did everything, my policies are clear, there's nothing to do with the scam, I want to put my store on Google and get it approved, please, for the good of entrepreneurs who want to start selling on the internet.
Hello there and thanks for taking the time to leave a review. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/6150127?hl=en&sjid=15068795589301841412-NA For further questions, feel free to reach out to our support team: https://support.google.com/merchants/contact/shopify_3p_support_app
July 14, 2023
To difficult to setup. Assistance is scarce.... still waiting after 2 weeks for help! NO BUENO. If I can get somehelp from someone it would seriously help
Hi there, thanks for sharing this feedback. I understand you reached out to our support team to get additional guidance around policy/suspension enforcement. While we are not part of the team that handles this enforcement, I will see if we can get you more details that will help you resolve any open issues. We apologize for any frustrations you have had.
July 14, 2023
App Confuso, desconexo, lento, não da certesa do foi feito, Conecta de um lado e desconecta do outro. Fraco, a idéia é boa, mas tem que melhorar muito
Hello there and thank you for the feedback. It looks like you may be stuck in the onboarding phase. Our intention was to make this easy for all merchants and we apologize if this was not the case for you. We will reach out directly to see if we can unblock you and get your shop going on Google. Thanks again!
July 11, 2023
Frustration after frustration. I am getting a misrepresentation violation but I can't understand how my business is misrepresenting itself? Everything is legitimate, the products offered are officially licensed products. How is that a misrepresentation? The violation list I am shown when I sign into my merchant account is also vague, there is no way for me to know which one I am violating. If I can get a clear direction on which specific violation I am committing that would be helpful, but at this point my account is constantly getting suspended which I do not believe is my fault.
Hi there and thank you for the feedback. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA I do see you have opened a case with our support team around this issue and they are best suited to try and resolve this for you if you feel your account has been overflagged.
July 11, 2023
Utterly terrible and simply unable to setup. The App is asking us to add a refund policy when there is one already. Google support offer no help and Shopify can't help ether, Uninstalled.
Store
StreamZ (USA)
Using app
27 minutes
Hello there and thank you for the feedback. We apologize for any frustrations you encountered while onboarding. We do require all merchants have their policies (Shipping, Return, Refund) populated within the "Policies" page in Shopify Settings (https://help.shopify.com/en/manual/checkout-settings/refund-privacy-tos). We will reach out directly to get more details and see if we can unblock you.
July 11, 2023
Horrible. Impossible to connect to Youtube Channels. Complete waste of time. Do not bother installing.
Store
Shacked Mag
Using app
7 months
Hello there - thanks for leaving us a review and feedback. We are sorry to hear you were having challenges connecting your YouTube Channel. There is some eligibility criteria documented within the app interface and more in-depth in our Help Center: https://support.google.com/youtube/answer/72851?sjid=17515629745871199990-NA Please take a look at that article and if you still are having troubles connecting, feel free to reach our support team at https://support.google.com/merchants/contact/shopify_3p_support_app
July 9, 2023
After trying all possible support option i am writing this review! My Google Merchant account was all set and i was using a third party app to connect my shopify products with Google Merchant. When i found this official app i was happy to see this and I moved to this App. After few days I got email my account is suspended due to "Misrepresentation" After doing All review from my end and trying to update my website more better i requested review but nothing works. I contacted Support Live chat of Google Merchant many time and they even also says everything is perfect and when they forward my request to Team for review again it say misrepresentation. Our store is following all google guideline provided by google on their support pages but the reason of rejection was always same "misrepresentation" when i ask i happy to fix it but give me some exact guide and they always refuse to explain. they says to read support form again and again. After tried everything I delete my old merchant account by thinking it might be glitch and i again created new one on same email and unfortunately after 3 days of working it again suspended with same reason. I did a lot of changes and testing many things and done many reviews but no one able to guide me what actually the issue is. Once a live chat person guide me about the speed issue might be the rejection reason I fixed it as well. My business details are all clear. my product description, images, titles EVERYTHING is perfect. I have option for customer to review, i have all policies page with proper explanation. Our business selling only those product that are allow by google and so one. everything was fine but I always see misrepresentation AND NO MORE SUPPORT. I wish if someone give me exact guide i immediately solve the issue but at least tell your users what we missed. I have verified merchant on Pinterest and we have all social media active only missing to list our business on google and it looks like: GOOGLE ignore new startup! wish to get a good response after this! I would love to update this review very soon to tell users GOOGLE Team finally helps me and i able to list my product again, wishing for better luck. THANNK YOU.
Hello there. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA I see you have already been in touch with our support team and hope this leads to a successful resolution. Thank you again for the feedback - we will be sure to share it with the relevant teams.
Aug. 28, 2023
The worst customer support ever. Very disappointing. My Merchant account has been suspended for "misrepresentation" and Google won't tell me what's wrong. All they say is follow our policies. It's kind of a riddle that you have to solve. Worst part is there's no customer support. Also been having other issues with google workspace and again no customer support, even though they mention 24/7 customer support for google workspace, which is "misrepresentation". There's no customer support at Google Period. I bet their reply to this review is "learn more about our policies". Extremely disappointing!!
July 2, 2023
Awful. I had policy issues. I hadn't added policies to store. Added them. Continued to have policy issues. Nobody at Google could help me.
Hi there -- thank you for your review and feedback. We will reach out directly to see if we can be of assistance in getting your policy issues resolved.
June 30, 2023
The app still doesnt gives me accurate data in GA4. In UA i get half of the income than the actual, but it would be okay if the GA4 would be correct, but the GA4 gives me even less (1/3 of the actual income)
Using app
Over 4 years
Total reviews
2
Average rating
3.0
Hi there, thank you for the feedback regarding GA4. I wanted to share this article which shares some reasons for differences between GA4 vs UA: https://support.google.com/analytics/answer/13672281 We will also reach out directly as well to further assist you with you this.
June 29, 2023
Doesn't work. I have to update Google Center directly and then it resets and I have to start over again.
Hello there and thank you for the feedback. We will reach out directly to see if we can support you in getting onboarded.
June 28, 2023
This app provided by Google automates everything and make a very poor optimized campaign for your products. Not only that, from time to time it will block your Merchant account and you will end up with little to no help trying to figure out what API the app made to break the data. Not recommended at all, I would think google would have good software developers to build a good experience but it looks like that's not true anymore.
Hello and thank you for leaving this feedback. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA If you would like additional insights on activating your account, please open a case with our Shopify support team: https://support.google.com/merchants/contact/shopify_3p_support_app
June 26, 2023
This app is a total disaster. Following all setup steps and spending a lot of time to present all our products diligently, we got banned by Google, and then spent months trying to find out how to unblock our account. Until today we haven't succeeded. They keep sending us vague emails, telling us to read endless articles and policies and guess what we might have done wrong. Not only is this treatment pretty arrogant and condescending to a merchant with absolutely no intention to do any harm. It's also completely disrespectful of our time. We have wasted so much time on this topic with no outcome. The monopoly that a company like Google holds unfortunately allows them to treat merchants like this.
Hi there. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA I do see that you have been in touch with our support team and hopefully they can reach a resolution for you. Thank you for your patience.
June 21, 2023
Too many data discrepancies! The dataLayer implemented thanks to the Google Ads integration is not deployed properly - for some purchases it works, for some others it doesn't. Impossible to know why.
Thank you for the review! We are sorry to hear you are seeing data discrepancies and will be in touch to futher investigate and try to resolve for you. You're also welcome to open a case with our support team at: https://support.google.com/merchants/contact/shopify_3p_support_app
June 21, 2023
We use Google & Youtube app to track data for Google Analytics 4, but it does not provide correct conversions and revenue. GA4 shows only about half the revenue of shopify sales. I can understand that the data of the two cannot be exactly the same, but the current data is too different, which proves that the data is abnormal and we cannot accept it. Is there a way to calibrate the data?
Thank you for taking the time to leave a review. We are sorry to see you are encountering possible data issues. We will reach out directly to get more information and see if we can help get this resolved.
June 15, 2023
Can;t even log in after installing the thing. Can't use it AT ALL. This app has reached its sign-in rate limit for now. Google limits how quickly an app can get new users. You can try signing in again later, or ask the developer ([email protected]) to increase this app's sign-in rate limit.
Hi there! This should be resolved but I will reach out to you directly to ensure you're unblocked. Thanks for the feedback.
June 15, 2023
I am not very happy with this app at all. GA4 Analytics, just does not deliver correct Data. Always Purchases or Add to Cart Values are missing. Also the Sales appear earliest 1 day after. in Google Universal Analytics the Sales Data appeared just a max 15min later. How can this be solved?
Hello there, thank you for the feedback. We are sorry to hear about your frustrations with GA4. I am hoping I can share a few resources that may answer your questions. First, please take a look at this help center article about comparing GA4 to UA: https://support.google.com/analytics/answer/11986666 Additionally, if you're still having questions about the integration please reach out to our support team: https://support.google.com/merchants/contact/shopify_3p_support_app
June 13, 2023
Update an Programm-Entwickler als Antwort: Es ist kein Fehler der Google-Richtlinien. Ich habe jetzt eine andere App genommen und siehe da, es ging gleich, ohne Problem Meldungen. Es ist einfach nur die Schuld anderen zu zuschieben, anstatt die Fehler bei sich selber zu suchen! Warnung diese App nicht installieren! Ist extrem gefährlich fürs Geschäft. Überträgt die Daten falsch und teilweise doppelt. Es werden mehr Produkte zum Merchant Center transferiert und teilweise doppelt, dadurch stoppt Google alles und sperrt die ADS sowie das ganze Google Merchant Center. Nicht installieren. Es ist hoch gefährlich. Auch das Trennen mit dem Merchant Center schafft keine Abhilfe. Die Produkte bleiben dennoch drin und manuell löschen geht auch nicht!
Hello there, we are sorry to hear this has been a source of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA If you still need help on how to request a review or after you've requested a review, feel free to contact us: https://support.google.com/merchants/contact/shopify_3p_support_app