Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
8,655
chart
#112
All reviews
Rating Breakdown
Review RSS Feed
June 28, 2023
This app provided by Google automates everything and make a very poor optimized campaign for your products. Not only that, from time to time it will block your Merchant account and you will end up with little to no help trying to figure out what API the app made to break the data. Not recommended at all, I would think google would have good software developers to build a good experience but it looks like that's not true anymore.
Hello and thank you for leaving this feedback. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA If you would like additional insights on activating your account, please open a case with our Shopify support team: https://support.google.com/merchants/contact/shopify_3p_support_app
June 26, 2023
This app is a total disaster. Following all setup steps and spending a lot of time to present all our products diligently, we got banned by Google, and then spent months trying to find out how to unblock our account. Until today we haven't succeeded. They keep sending us vague emails, telling us to read endless articles and policies and guess what we might have done wrong. Not only is this treatment pretty arrogant and condescending to a merchant with absolutely no intention to do any harm. It's also completely disrespectful of our time. We have wasted so much time on this topic with no outcome. The monopoly that a company like Google holds unfortunately allows them to treat merchants like this.
Hi there. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA I do see that you have been in touch with our support team and hopefully they can reach a resolution for you. Thank you for your patience.
June 21, 2023
Too many data discrepancies! The dataLayer implemented thanks to the Google Ads integration is not deployed properly - for some purchases it works, for some others it doesn't. Impossible to know why.
Thank you for the review! We are sorry to hear you are seeing data discrepancies and will be in touch to futher investigate and try to resolve for you. You're also welcome to open a case with our support team at: https://support.google.com/merchants/contact/shopify_3p_support_app
June 21, 2023
We use Google & Youtube app to track data for Google Analytics 4, but it does not provide correct conversions and revenue. GA4 shows only about half the revenue of shopify sales. I can understand that the data of the two cannot be exactly the same, but the current data is too different, which proves that the data is abnormal and we cannot accept it. Is there a way to calibrate the data?
Thank you for taking the time to leave a review. We are sorry to see you are encountering possible data issues. We will reach out directly to get more information and see if we can help get this resolved.
June 15, 2023
Can;t even log in after installing the thing. Can't use it AT ALL. This app has reached its sign-in rate limit for now. Google limits how quickly an app can get new users. You can try signing in again later, or ask the developer ([email protected]) to increase this app's sign-in rate limit.
Hi there! This should be resolved but I will reach out to you directly to ensure you're unblocked. Thanks for the feedback.
June 15, 2023
I am not very happy with this app at all. GA4 Analytics, just does not deliver correct Data. Always Purchases or Add to Cart Values are missing. Also the Sales appear earliest 1 day after. in Google Universal Analytics the Sales Data appeared just a max 15min later. How can this be solved?
Hello there, thank you for the feedback. We are sorry to hear about your frustrations with GA4. I am hoping I can share a few resources that may answer your questions. First, please take a look at this help center article about comparing GA4 to UA: https://support.google.com/analytics/answer/11986666 Additionally, if you're still having questions about the integration please reach out to our support team: https://support.google.com/merchants/contact/shopify_3p_support_app
June 13, 2023
Update an Programm-Entwickler als Antwort: Es ist kein Fehler der Google-Richtlinien. Ich habe jetzt eine andere App genommen und siehe da, es ging gleich, ohne Problem Meldungen. Es ist einfach nur die Schuld anderen zu zuschieben, anstatt die Fehler bei sich selber zu suchen! Warnung diese App nicht installieren! Ist extrem gefährlich fürs Geschäft. Überträgt die Daten falsch und teilweise doppelt. Es werden mehr Produkte zum Merchant Center transferiert und teilweise doppelt, dadurch stoppt Google alles und sperrt die ADS sowie das ganze Google Merchant Center. Nicht installieren. Es ist hoch gefährlich. Auch das Trennen mit dem Merchant Center schafft keine Abhilfe. Die Produkte bleiben dennoch drin und manuell löschen geht auch nicht!
Hello there, we are sorry to hear this has been a source of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA If you still need help on how to request a review or after you've requested a review, feel free to contact us: https://support.google.com/merchants/contact/shopify_3p_support_app
June 12, 2023
Trying to figure out google ads and why they keep suspending my ads accounts and having issues with my listings has gone on for months. We've paid people, spoken to their 'help' desk so many times it's absurd. they should have videos step=by-step on how to set up successful merchant centers and ad accounts. Now I have 2 suspended ads accounts and merchant accounts with issues that we keep fixing and then get suspended. It's terrible.
Thank you for your feedback. We are sorry to hear this has been a source of frustration. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA If you would like further help trying to resolve these issues, don't hesitate to contact us at: https://support.google.com/merchants/contact/shopify_3p_support_app
July 7, 2023
If you use 3rd party product feed this will brake it. If you think it will simplify GA4 and google ads Tag it will not, if you using other app for your product feed. It will install and link GA4 but to install and link google ads tag YOU need to use there feed! there is no option in the app NOT to send feed, there is no option in merchant centre to choose your feed either. So once you disconnect on this app from merchant centre it will disconnect and delete google ads Tags as well. SO if you use other app for you product feed and thinking about simplifying tags this will not work in fact this will override and brake your feed. Customer support will just paly ping pong among 'departments' and will close your case after about 2nd caned response. Ogh and be careful with Performance Max campaigns will throttle your ads to click farms. Edit: apparently this app stopped 'purchase' tracking after 1/Jul. so NO you can't even import conversions from GA4 to ads. And yes i'm being bounced around google departments again. At this point its just funny how bad things are. Before thinking about monetarization could you google folks just create APP that sorts tags out???!!! Its BASIC and most important first step to connect to you! And yet its in absolute shambles
Thank you for taking the time to leave a review and feedback. Just to clarify, GA4 tagging and free listings / ads conversion tracking are two separate tag mechanisms for setting up conversion tracking. You do not need to connect your Merchant Center account to the Google & YouTube app to set up your GA4 tagging or to track conversions through GA4. If you’d like to track conversions through GA4, once you’ve connect your GA4 account / property to the Google & YouTube app, follow these steps [https://support.google.com/analytics/answer/10632359?hl=en] to import conversions to ads. If you delete the Google & YouTube app, only tags set up through the app will be deleted and can be set up again if you reinstall / connect. Should you need additional assistance, you can reach us at: https://support.google.com/merchants/contact/shopify_3p_support_app (Select Google Analytics for Issue Type)
June 7, 2023
Not working in My site because our oficial european currency BGN is not supported from GOOGLE. Bulgaria is in European Union but not for Google. I can't check the Target country and language options BECAUSE they determine store currency: Bulgarian Lev (BGN)
Hi there and thank you for the review and feedback! Good news, we took it back to our technical team and we should have BGN enabled within 1-2 business days. You should be unblocked by the end of the week.
June 6, 2023
I'm not understanding how this app can work for some people and not others. It keeps telling me the name of my store is incorrect, when I know for a fact it is correct. To be as advanced as Google is, I expect better. Why would I spend money on Google Adds when your system does not even recognize the name of my store. I have uninstalled and reinstalled numerous times. Unless support gets this right, I'm moving on from this app.
Hello there! We apologize for any frustrations you have had in onboarding. We will reach out directly to you to get you squared away.
June 5, 2023
Impossible de détecter l'evenment purchase avec l'integration GA4 malgré le suivi rigoureux et sans aucune erreur des instructions Google et Shopify. Le service Google me renvoie vers lassistance shopify et l'assistance Shopify me renvoie vers l'assistance Google. J'ai repéter la procédure maintes et maintes fois, j'ai recrée des comptes Google neuf pour recommencer de A à Z mais rien n'y fait : l'evenment purchase n'est pas détécté. C'est une honte qu'apres le suivi rigoureux de toutes les etapes cela ne fonctionne pas, cela fait maintenant 2 semaine que l'assistance Shopify et Google me fait tourner en bourique !! Vraiment une honte, quand on donne desinstruction de configuration on s'assure qu'elle fonctionne !!! Il me faut absolument une aide efficace !!!
Thank you for taking the time to leave a review. We apologize for any frustrations you encountered and will reach out privately to help resolve for you.
June 5, 2023
The same happened to me. A total disaster of configuration inside Shopify. This is one review left before me. "I have entered and double-checked the contact information in my store a thousand times. Customers can access the page - Contact Form, a link to my contact information and pages on social networks. There is an e-mail at the bottom of the page. Shopify support has confirmed that I have done everything correctly. And after all this, the app answers me that Google verification is not passed." So Shopify says I'm good but when you enter your account at Shopify, it is still not connected.
Hello and thanks for taking time to leave a review. Apologies for any frustration and I will share the feedback with our team. Click on the blue text: "Confirm that you've added contact information to your online store" and a popup should present itself then click okay. That should then resolve that open checklist item for you and unblock your onboarding. I will reach out directly to you to ensure this resolved your issue.
June 5, 2023
I have entered and double-checked the contact information in my store a thousand times. Customers can access the page - Contact Form, a link to my contact information and pages on social networks. There is an e-mail at the bottom of the page. Shopify support has confirmed that I have done everything correctly. And after all this, the app answers me that Google verification is not passed. Until the "Confirm that you've added contact information to your online store" step is confirmed as "done", I can't move on (
Hello there and thanks for taking time to leave a review. Apologies for any frustration and I will share the feedback with our team. Click on the blue text: "Confirm that you've added contact information to your online store" and a popup should present itself then click okay. That should then resolve that open checklist item for you and unblock your onboarding. I will reach out directly to you to ensure this resolved your issue.
June 5, 2023
No support or any details whom to contact. Need someone to get back to me, this thing has created 3 tags that I do not recognize and have no Idea how to remove them. Deleting the app does nothing.
Hi there! Sorry to hear you’re having an issue with the app. We’re going to contact you privately to look into this a little bit more and work through the tagging issues. Thank you for your patience - we look forward to getting you up and running.
June 2, 2023
Avoid! Worst support ever. You will only get copy and paste answers that are generic so look for another app. I cannot understand why Google does not put just a bit effort into this. I have started 4-5 support tickets with no-value reply and they seem not really interested to solve, in some cases, they reply back to Shopify. The conversion value does not work correctly between the app and Analytics/AdWords. Incorrent title displays between Merchant Center and Shopify.
HI -- Thank you for your feedback. I've reached out to you privately to try to identify and address some of the issues you may be seeing here.
May 31, 2023
后台里，无法显示 Google Merchant Center 帐号，找了Google 和 shopify官方，都是相互踢皮球，Google说不是自身的问题，shopify说跟自身没关系，Google说去找shopify， shopify说去找Google。
Hi -- Sorry to hear you’re having an issue with the app. We’re going to contact you privately to look into this a little bit more
May 25, 2023
Impossible to get a human. Just a trash service even though we are spending thousands on Google Ad's. Another big tech dumpster fire. My dream is that AI levels their business.
Hi there, Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address the issues you were having with the app. Brett | Shopify
May 21, 2023
Does not sync local products properly Have been in contact with support for more than 2 months and still no solution was given to me
Hi there, Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address the issues you were having with the app. In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you. Mario | Shopify
May 14, 2023
One word: Misrepresentation. It's pretty much impossible to run a POD company now with Google. It's disgusting how much money I've spent on Google Ads over the years and yet not a single person from Google could help me with my account suspension. We dob't scam people, we're a legitimate business. This has been going on for a year now and destroying people's main source of income. They need to get rid of this.
Hi there, Thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Charlotte | Shopify