Google & YouTube

Hi, please send us a ticket at https://support.google.com/merchants/contact/shopify_3p_support_app, since I'm unable to find your store or linkage through your public facing name alone. However, it's very likely the prefix is not incorrect, despite it being a different country listing. If you had connected before, you may have received a US prefix initially, and as you've added on additional markets, we wouldn't want to create a unique product ID for the same item in different countries, since that would treat them as different products entirely, not just the same item sent to different markets. So behind the scenes your Shopify_US_ product IDs are likely being targeted or US, UK, and other countries; we just didn't want to delete and add new products when you made the link via the app. You can confirm this by checking Merchant Center > All Products > add the Country and Language columns, and viewing which countries a product may be opted into. Note that we don't allow changing the prefix, because that would essentially treat all these items as NEW products, losing all history and existing campaigns, because Product IDs are not able to be edited, so this is an intentional procedure to preserve your data.

Hi - I've gone ahead and replied on one of your case tickets. It seems that the over-quota issue was the main culprit when you expanded the product sync to multiple markets, and only a few products had missing availability. For others having quota issues, you can visit https://support.google.com/merchants/contact/additional_items

Hi - the URL format has not changed since the app launched. You may see certain parameters being added in Merchant Center to the end of the URL for analytics, but it does not affect your website or product listing. The only issues I've seen recently were at most 7 products with an Unavailable Product Landing Page for one day, but that has nothing to do with the product URLs and should not have affected the majority of the products you list. This was due to our inability to read landing pages as for a short time period, some traffic from Google was being blocked by Shopify security protocols, but that has long since resolved. The GTINs aren't coming through because you have set your products to being "Custom Products", meaning they wouldn't have a GTIN. If you mark them as not being Custom Products, you'll see your GTINs being populated again. If you want more assistance, please submit a ticket at https://support.google.com/merchants/contact/shopify_3p_support_app There are many things I can't discuss about your store publicly that I can via support tickets, and I didn't see any existing support tickets before this review.