Google & YouTube
Drive sales by showcasing your products on Google and YouTube
Rating
4.5
feedback
4,546
chart
#233
All reviews
Nov. 28, 2019
I am trying to set it up, but it is asking for a review therefore i need to write this to try and install the app.
Hey there! Nick here from Shopify Support. Thank you so much for taking the time to leave us a review. I am not sure which stage you're at setting up the app, but I will take some time to look at your account and follow up with you via email. Nick - Shopify Support
Dec. 5, 2019
Update 12/5/2019: Shopify support reached out to me directly after I posted this review. They did a complimentary review of my setup and let me know that everything was set correctly on my end. They said it takes 14 full days for Google to "learn" your products and to figure out the best placement for conversions. Seeing no activity during this period is normal. We are now 21 days into the campaign and we're starting to see activity from it (sessions, adds to cart, etc). It appears that it was working correctly this whole time which really goes to emphasise the importance of improving the user interface. I made a few suggestions to the support that reached out to me and he said he would pass them on to the developers. I really hope they do because this is a valuable marketing channel and could be a great tool if it were more user friendly. For example, there is nothing telling the user that this learning period is underway. It just says "active" and "running" which is not accurate. Adding to the frustration is the fact that you have to dedicate a portion of your marketing budget to it- In my case $5/day (or $150/mo) which is not a small amount. I am updating this review from 1 star to 3 stars because it does work.. The user interface is just severely lacking. Original review: I really hate leaving negative reviews but I think this app needs to be completely overhauled. I fumbled through the setup and after some trial and error got most of my products to get accepted by google (48 out of 51). After this, I tried setting up a paid campaign with a starting budget of $5 a day. The campaign has been "active" and apparently running since November 14th and in these 7 days, there has been zero activity and I'm honestly not even sure if they're actually running. I have had really good success on Google adwords campaigns as well as Facebook campaigns but really zero activity in 7 days? It seems like something is wrong with the campaign but there is no way for me to diagnose it inside the app. Everything just says active, accepted, and running. This app lacks intuitiveness and navigating through the setup and maintenance is very cumbersome. Most of these positive reviews look fake if you read through them, so I'm not sure if the developers even care to improve it. Sad because this would be a great marketing tool if it worked!
Hey there! Thank you for taking the time to leave us a review. Google Smart Shopping campaigns that are created within the Shopify admin require up to 15 days for Google to learn and optimize your products and audience. Once Google optimizes what will work best for your business, this is when you will most likely start to see results. This can be found in our handy help doc as well (https://bit.ly/35qB8HE). I'll follow up with you via email to provide some more insight and tips on this and so we can continue our conversation there. I'm happy to assist and look forward to working with you. Jonathan - Shopify Support
Oct. 25, 2019
Once you figure out how it works, it's not bad. The process can be long and tedious, mostly waiting for Google to approve you.
Oct. 20, 2019
Only cant see products in merchant center. I don't know why I can't see my products, but I think it will be fine soon.
Thank you for sharing this review! After first installing the app, Google will need to review and approve your products, which can take between 3-10 days. You may just be seeing a delay due to the initial set up completing. That being said, I’ve followed up with you via email in case you needed any further assistance with the Google Shopping app! -Lizzy, Shopify Support
Nov. 18, 2022
Update: - Suddenly Google is not performing, multiple products are missing fields despite them not being missing on our listings. Google say speak to Shopify but nothing is working. Very disappointing as you can see from below that the App was brilliant before :( This app works brilliantly for us at https://oldschoolfootball.co.uk It has helped make the complicated, simple. I couldn't be happier with the returns on spend and the whole process was so easy to set up thanks to the user friendliness of the app. Five stars!!
June 8, 2019
App is good way to get started but if you are a more advanced ppc user it is frustrating as you cannot optimize your campaign within Google Adwords. You have no way to see what terms are converting, optimize bids, ad negative keywords etc. Great for getting your feet wet but not good if you want any control over your campaign.
Thank you for taking the time to share this feedback with us for the Google Shopping app! You are correct that the Google Shopping app is great for creating Smart Campaigns but with more specific requirements, you will need to operate within your Google Merchant Center for some features as this is required from Google. Our team works hard to improve our app functionality and even if it's something you want added that is not currently available in the app, we would like to hear about it. This way we can improve the app for you and other merchants! I’ve reached out to you via email, and look forward to hearing from you soon. - Alex, Shopify Support
April 18, 2019
My products on The HBCU Alum have been "Pending" for 3 weeks now. A tad disappointed, as I hoped this would have been resolved by now.
Jan. 23, 2019
Easy to install......................................................................................
Jan. 19, 2019
Biggest gripe is that you can not exclude variants from the feed. Other than that I guess it is ok, but nothing special.
Dec. 13, 2018
Beware the app doesnt have any option to specify if the tax / GST gets added to the product price when setting the "price" attribute in the field. Google has recently made its "price" validation mandatory to check the final check out price and is disapproving feed items and eventually suspending account because of this issue. My merchant account is now suspended because my INR based site's data feed isn't including the tax amount. The app needs fixing ASAP otherwise abstain from using this app.
Dec. 1, 2018
Runs slow, hard to navigate. Otherwise does what it states. Product approval incredibly slow. https://highzer0electronics.com/
Jan. 29, 2018
So far it seems fine, other than there's no search. If you have 100's of products how can you search and see if that product is approved and listed. You can't sift through pages and pages looking for it. No one is mentioning that we received an email from Shopify saying we had no choice but had to make this move before end of Jan 2018. This page says it's beta. But we were told we had no choice and had to move and the other google shopping app was being disconnected.
Jan. 2, 2018
Good Morning, I need to be able to change the GTIN because is rejecting all my products for that. The google category is not that cool, not complete. The merchant center link is not clear. ONE SUPER IMPORTANT THING IS LABELS, WITHOUT THEM I CANNOT MAKE MY STRATEGY GOOD. Many things to improve, hope you hear this comments because this is one of the first sales channels. Thank you.
Oct. 14, 2020
Does not work easily with Shopify Buy Buttons! :/ (you have to have a Shopify hosted store). I would hope that Shopify would support their own Buy Buttons for something as useful as Google Shopping ads. WORKAROUND: I enabled a Shopify Store, then I put a redirect script in the theme and matched all product urls on my wordpress site. Now Google is enabled and all traffic is redirected to my site.