Google & YouTube
All reviews
Just started using it so won't know until it's tested properly - doesn't auto sync shipping settings
Hey there, Kevin here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with automatic shipping rates. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Kevin | Shopify
Setting up my account was quite easy, but the hard part was to send our products through google channel. I was not successful at that point of time.
Hey there, Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store. Chelsea l Shopify
It has been easy to set up so far. I am still not sure about some of the categories and having some of my items not listed. And this is the only reason for the 3-star rating. It would be nice if there were instructions that assisted with corrected the errors better.
Hey there, Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store. Chelsea l Shopify
it‘s ok, just i need more customers, can you do it better? For example, can you have more opportunity for us to run more advertising? Can Google channel bring more customers who is really looking for kinds of our product? Thanks!
Hey there! Amy here from Shopify, Im happy to answer your questions! When running Google ads, Google goes through a learning phase to learn about your products and how best to place them across platforms so the get seen by customers who are most likely to purchase from you. I'm going to send you an email to check in and see how things have been going so far! Amy l Shopify
I just started to use this app. Waiting to see how it functions. We hope it does all that it says it will do.
Hi there, my name is Jonathan and I'm a member of Shopify's support team! Thanks for the lovely review. We love hearing from our merchants! I've sent an e-mail your way to see if you have any questions about the application thus far! Feel free to follow up and let me know how your experience is going. I look forward to speaking to you, Jonathan E. | Shopify Support Guru
I've just signed up so I'll let you know when I get going. Looking forward to trialling it though.
Hi there! My name is Jonathan and I'm a member of Shopify's support team. Thank you so much for leaving us a review! We love hearing from our merchants. I'm glad to hear that you've decided to use the Google Shopping app to further your business! It's a fantastic marketing tool. I'm going to send you an e-mail to see if you have any questions now that you've had it installed for a few weeks, so be on the lookout for the message! I look forward to speaking with you, Jonathan E. | Shopify Support Guru
it was bit confusing, one page says I am aprroved but than another says my products didnt approve.
Hi there, my name is Jonathan and I'm a member of Shopify's support team! Thank you so much for taking the time to leave us a review outlining your experience with the application. We really appreciate hearing from our merchants! I'm going to take a look through your account and determine whether or not there has been a problem syncing your products with Google! Once I have more information I am happy to shoot you an e-mail. Look out for that message! Talk soon, Jonathan E. | Shopify Support Guru
Loaded easily, not sure how it works yet. I guess I will see. Thank you for offering and easy way to access Google Shopping
Hi there, my name is Jonathan and I'm a member of Shopify's support team. Thank you so much for leaving us a review. We love hearing from our merchants! I'm going to shoot you an e-mail and see if I can help with the set-up process at all! I know it can be overwhelming. Look out for that message! Talk soon, Jonathan E. | Shopify Support Guru
es un poco complicado, hay que buscar siempre la ayuda en la pagina de google shopping, seria mejor rellenar campos directo en shopify
The google shopping app works well enough for starters and people just testing the waters. It's a low-effort app to push a micro to small catalog without much modification. It's probably good enough for anyone with under 100 products who own their catalog and have good, clean data in it. Otherwise, I recommend going with a paid solution that offers more customization/optimization capabilities.
Hi there, my name is Jonathan and I am member of Shopify's support team! Thank you for your feedback, we really appreciate hearing from people who use this app! If you don't mind, I'm going to follow up with you via e-mail to get additional context to this feedback so I can share it with my team of developers. Look out for that message! I look forward to speaking to you soon! Jonathan - Shopify Support
Update 12/5/2019: Shopify support reached out to me directly after I posted this review. They did a complimentary review of my setup and let me know that everything was set correctly on my end. They said it takes 14 full days for Google to "learn" your products and to figure out the best placement for conversions. Seeing no activity during this period is normal. We are now 21 days into the campaign and we're starting to see activity from it (sessions, adds to cart, etc). It appears that it was working correctly this whole time which really goes to emphasise the importance of improving the user interface. I made a few suggestions to the support that reached out to me and he said he would pass them on to the developers. I really hope they do because this is a valuable marketing channel and could be a great tool if it were more user friendly. For example, there is nothing telling the user that this learning period is underway. It just says "active" and "running" which is not accurate. Adding to the frustration is the fact that you have to dedicate a portion of your marketing budget to it- In my case $5/day (or $150/mo) which is not a small amount. I am updating this review from 1 star to 3 stars because it does work.. The user interface is just severely lacking. Original review: I really hate leaving negative reviews but I think this app needs to be completely overhauled. I fumbled through the setup and after some trial and error got most of my products to get accepted by google (48 out of 51). After this, I tried setting up a paid campaign with a starting budget of $5 a day. The campaign has been "active" and apparently running since November 14th and in these 7 days, there has been zero activity and I'm honestly not even sure if they're actually running. I have had really good success on Google adwords campaigns as well as Facebook campaigns but really zero activity in 7 days? It seems like something is wrong with the campaign but there is no way for me to diagnose it inside the app. Everything just says active, accepted, and running. This app lacks intuitiveness and navigating through the setup and maintenance is very cumbersome. Most of these positive reviews look fake if you read through them, so I'm not sure if the developers even care to improve it. Sad because this would be a great marketing tool if it worked!
Hey there! Thank you for taking the time to leave us a review. Google Smart Shopping campaigns that are created within the Shopify admin require up to 15 days for Google to learn and optimize your products and audience. Once Google optimizes what will work best for your business, this is when you will most likely start to see results. This can be found in our handy help doc as well (https://bit.ly/35qB8HE). I'll follow up with you via email to provide some more insight and tips on this and so we can continue our conversation there. I'm happy to assist and look forward to working with you. Jonathan - Shopify Support
Once you figure out how it works, it's not bad. The process can be long and tedious, mostly waiting for Google to approve you.
Only cant see products in merchant center. I don't know why I can't see my products, but I think it will be fine soon.
Thank you for sharing this review! After first installing the app, Google will need to review and approve your products, which can take between 3-10 days. You may just be seeing a delay due to the initial set up completing. That being said, I’ve followed up with you via email in case you needed any further assistance with the Google Shopping app! -Lizzy, Shopify Support
Update: - Suddenly Google is not performing, multiple products are missing fields despite them not being missing on our listings. Google say speak to Shopify but nothing is working. Very disappointing as you can see from below that the App was brilliant before :( This app works brilliantly for us at https://oldschoolfootball.co.uk It has helped make the complicated, simple. I couldn't be happier with the returns on spend and the whole process was so easy to set up thanks to the user friendliness of the app. Five stars!!
App is good way to get started but if you are a more advanced ppc user it is frustrating as you cannot optimize your campaign within Google Adwords. You have no way to see what terms are converting, optimize bids, ad negative keywords etc. Great for getting your feet wet but not good if you want any control over your campaign.
Thank you for taking the time to share this feedback with us for the Google Shopping app! You are correct that the Google Shopping app is great for creating Smart Campaigns but with more specific requirements, you will need to operate within your Google Merchant Center for some features as this is required from Google. Our team works hard to improve our app functionality and even if it's something you want added that is not currently available in the app, we would like to hear about it. This way we can improve the app for you and other merchants! I’ve reached out to you via email, and look forward to hearing from you soon. - Alex, Shopify Support
My products on The HBCU Alum have been "Pending" for 3 weeks now. A tad disappointed, as I hoped this would have been resolved by now.
Biggest gripe is that you can not exclude variants from the feed. Other than that I guess it is ok, but nothing special.
Beware the app doesnt have any option to specify if the tax / GST gets added to the product price when setting the "price" attribute in the field. Google has recently made its "price" validation mandatory to check the final check out price and is disapproving feed items and eventually suspending account because of this issue. My merchant account is now suspended because my INR based site's data feed isn't including the tax amount. The app needs fixing ASAP otherwise abstain from using this app.
Runs slow, hard to navigate. Otherwise does what it states. Product approval incredibly slow. https://highzer0electronics.com/
So far it seems fine, other than there's no search. If you have 100's of products how can you search and see if that product is approved and listed. You can't sift through pages and pages looking for it. No one is mentioning that we received an email from Shopify saying we had no choice but had to make this move before end of Jan 2018. This page says it's beta. But we were told we had no choice and had to move and the other google shopping app was being disconnected.
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