Google & YouTube
Drive sales with the Google & YouTube app on Shopify
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4.5
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4,325
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#292
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Oct. 1, 2024
Horrible experience. Since migrating to the app they have flagged my store for several issues. Customer service was a nightmare. Now that I have that fixed after destroying my Google ads account for nothing.. The app has no longer reported sales to analytics for about 3 months now. I have opened a few support tickets but they aren't helping. Reading the reviews I can see several people share my nightmare. Update: I have opened at least 3 tickets with that link over the past 3 weeks and am told that the department will not help, and that the issue is with Shopify. Can someone please contact me? [email protected] Tickets 5-4663000037182, 3-0438000037058, 7-6730000037298
Hi, sorry to hear about your experience. For your conversion tracking issues, please check https://support.google.com/analytics/answer/12002338 for help in troubleshooting your currently managed tags. We aren't seeing usage of the GA4 tag (the Google Tag Assistant is a good tool to check this), so that article has some initial troubleshooting steps to validate. I've also responded to your case privately -- the methods for conversion tracking are different when using Google Analytics natively through the Google & YouTube App vs Google Tag manager vs manually. For the product and account issues you saw, it is true we do not support certain types of products, which is a Google-wide policy and not just an app issue https://support.google.com/merchants/answer/6150138
Sept. 25, 2024
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