Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
8,658
chart
#111
All reviews
Rating Breakdown
Review RSS Feed
March 13, 2023
Bad reviews are the new tech support, so here's one. All I want to do is finally integrate G4. Followed Shopify instructions and get "refused to connect."
Hi there, Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app, I'm sorry to hear that you ran into some challenges when setting up Google Analytics 4. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to open up the lines of communication and help where I can. - Nate | Shopify
March 13, 2023
We were also unable to install this app. It didn't provide any information except "[Store Name] refused to connect".
Hi there, Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app, I'm sorry to hear that you ran into some challenges when attempting to install the Google channel. We want to make sure that you get the support you need regarding the issues you are facing with the Google Channel, so I'll be sending an email out to open up the lines of communication and assist where possible. - Nate | Shopify
March 13, 2023
As many Shopify merchants already mentioned, the app doesn't connect to my website. It keeps saying "myshopify.com refused to connect."
Hi there, Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. The issue you faced was quickly addressed by developers. I'm sending you an email to open the lines of communication and offer further support. Vance | Shopify
March 13, 2023
No funciona, se genera el error "La página .........myshopify.com ha rechazado la conexión". La hemos desinstalado y vuelto a instalar y pasa lo mismo.
March 13, 2023
Error this app dosen't work! Its not connecting to my website. It keeps saying "myshopify.com refused to connect."
Hi there, Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. The issue you faced was quickly addressed by developers. I'm sending you an email to open the lines of communication and offer further support. Vance | Shopify
March 13, 2023
Não funciona, somente tem uma mensagem dizendo: "shopify resused to connect". Como vou configurar minha loja agora?
March 12, 2023
o aplicativo coloca UTM'S em todos os links dos produtos e faz a metrificação ficar totalmente errada, por favor arrumem isso o mais urgente possível
March 12, 2023
Google sucks. I can not advertise my brand which I am an authorized dealer, have the brand name in my URL, or do anything that would actually help people searching for the brand I sell to find me on google shopping ads. I tried to send them the contact information for them to verify that I am an authorized dealer, but they keep telling me I am misrepresenting and making a false claim about my relationship with the company I have a contract with to sell their products. Most attorneys would call this Tortious interference, so it looks like my next step is a lawsuit against Google for interference with my contract to sell a name brand, and for driving customers to their protected big store dealers that pay them thousands of dollars to keep small businesses as mine suppressed.
Hi there, Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you are having with the channel. In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you. Robyn | Shopify
March 9, 2023
No way to verify a shopify store in Google Merchant Center. Support can't help so we're unable to sell our products with canal Google
Hi there, Thank you for taking the time to let us know that you were experiencing an issue with the Google channel I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Charlotte | Shopify
March 9, 2023
I kept getting an error or misrepresentation message, this isn't a good app for beginners, not user friendly and there's no live support.
Hi Arté USA, My name is William with Shopify support, thanks for leaving a review for the Google channel, we appreciate any feedback to improve the app overall. You mentioned an issue of misrepresentation, this is a complex issue but we've got a process that can help you out. I'll reach out to you to discuss this directly. William | Marketplaces Support Specialist Shopify
March 8, 2023
I really don't understand this app. They banned my account for misrepresentation, even though I only dropshipped the item. I've addressed the issues they raised and sent numerous emails, but when you attempt to reach customer support, it's impossible. I've got the Google merchant, but I'm unsure of what to do next. This app isn't suitable for beginners because a simple mistake can result in account suspension, with no way to rectify it. Considering Google's reputation, I expected more user-friendly and customer-oriented services.
Hi there, Vance here with Shopify! Thank you for taking the time to let us know about your experience with the Google channel. I can understand the difficulty of this situation. I've sent you an email to offer further support. Vance | Shopify Support
March 8, 2023
This app worked with one store but it is not working with another store. I'm trying to select Pakistan in the drop-down but for some unknown reasons, there is no option. It would be great if someone can get on a call with me and help me to solve this weird issue.
Hey there, Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing selecting your target country. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern. Jason | Shopify
March 5, 2023
Suddenly its deleted my product catalog can't find out how or why and the support is none existent, they're happy to take my money but not helpful at all
Hi there, Thanks for reaching out with your feedback. My name is Vance and I work for Shopify Support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics. Vance | Shopify Support
March 4, 2023
This app should be a simple, seamless integration with Google Shopping Ads, Google Free Listings, and Buy on Google. It isn't. We have products with variants that have a unique UPC for each variant. All of our products with variants are active without errors in Google Shopping Ads and Google Free Listings. Buy on Google is dropping all of our products with variants with the reason being Duplicate Variant. Zero guidance on how to correct or what exactly they think is wrong with the feed being provided that Google created the code for. Are you wondering why there are so many 1 star reviews? Maybe it's because merchants assume Google would know how to create an app for Shopify stores that actually works properly with Google Shopping Ads, Google Free Listings, and Buy on Google.
Hi there, Thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide you support with your products and your Buy on Google program. Charlotte | Shopify
March 4, 2023
Peccato che non posso mettere 0 stelle! Quest'applicazione è solo una perdita di tempo, da quando l'ho installata mi rifiuta sempre i prodotti per "RAPPRESENTAZIONE INGANNEVOLE", ho letto accuratamente tutti i passaggi e modificato/aggiunto tutte le possibili voci che potevano essere la causa, ma NIENTE puntualmente mi viene negato per RAPPRESENTAZIONE INGANNEVOLE! Provo a contattarli tramite chat o email e indovinate un pò? Mi rispondono dicendo che non sanno il problema preciso e che devo leggere la guida..- Non è possibile che una società come Google pretende la perfezione dei suoi clienti e poi sono i primi a non darti una giusta guida generalizzando tutto e dando sempre le stesse risposte! Questo non è modo di lavorare! Al contrario, il team di Shopify mi ha risposto subito cercando di analizzare altri punti che purtroppo non hanno portato a risultati ma comunque ho apprezzato l'impegno! Quindi io vi consiglio di non utilizzare quest'applicazione! Vi farà perdere solo tanto tempo!
March 4, 2023
The worst app. Its hard to navigate and it makes no sense. Im deleteing this app immediately its not even worth it
Hi there, Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Brett | Shopify
March 2, 2023
Indeed, I don't understand this app. They suspended my account for misrepresentation and the only thing I did was drophip the item. I have fixed the issues they said and sent several emails. When you try to contact customer service, it doesn't let you. I got the google merchant. I dont know what to do no more. And this app is not for beginners because if you end up putting something wrong, they suspend the account, and there is no way to fix it. I would think google would have better customer service and beginner friendly.
Hi there, Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address the issue you are having with the app. In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you. Jason | Shopify
March 2, 2023
At least a couple of times I've gotten to act "by accident", but only for a short time, until again comes the text "google suspended the account due to misrepresentation" I have tried to ask where the fault is when I simply can't think of? They respond "We have found that your account has been flagged as a misrepresentation policy violation. This policy suspension means that we've reviewed your Google Merchant Center account to determine that it doesn't comply with our Shopping policies and your Google merchant. The account has been rejected" On top of that, suddenly the logo is not valid either, even though the same logo has already been in use for at least a month. I have tried to change it many times, but nothing is valid. I have given up. Really lousy app and dares to pay for asking for the app, which doesn't work. I don't know if an online store can be run at all without google, if not, I have to stop before I've gotten properly even started, really having to head on when I've wasted money and time on something like this, which should be prohibited by law.
Hi there, Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you. Jason | Shopify
March 1, 2023
This is an awful app. I sell thousands of products from big brands that have barcodes. Nearly every product just reports back with 'Missing GTIN' because there is an issue with the way the app sends the information to google. If you search for this issue it has been going on for years with hundreds of people writing about it in reviews, and youtube videos etc. Yet shopify support don't "get it" and have not fixed the issue. Completely pointless app if you're selling third party barcoded products as they wont list on google shopping.
Hi there, Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel, and there may be a way to resolve this on your store. I'll be sending an email out to open up the lines of communication and help where I can. - Nate | Shopify
Feb. 26, 2023
We use Google because we have to but let's be honest it kind of sucks! You're constantly taking my products out of circulation I see a million stores with no personal information on them whatever I have on my front page and the footer on my contact information and they keep telling me that I need to add my full address and phone number I'm a small business so I don't have the full address because I don't want people knocking on my front door. That's always been an option and Google continually doesn't show my product and take them off their free shopping feed the app is horrific and the Google process is grueling! And Shopify gets no traffic whatsoever
Hi JS Athletica, Thanks for taking the time to leave a review, we're sorry that you've had a bad experience thus far but would be happy to reach out and discuss your feedback regarding the app. Please look out for my upcoming email and I'll discuss account specific details with you. William | Marketplaces Support Specialist Shopify