Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
9,115
chart
#93
All reviews
Rating Breakdown
Review RSS Feed
March 29, 2023
Nothing works. How is this possible? Google should be better than this. I have followed all the steps - multiple times - and still nothing works.
Hi there, Nate here from Shopify. Thanks for sharing your feedback in regards to the Google channel app. We'd like to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to open up the lines of communication and assist wherever I can. - Nate | Shopify
March 28, 2023
I've been trying to link this channel to my Shopify account for six months. Support from Google is poor. I don't get responses when I email. It's difficult to navigate all of the requirements. I eventually hired a third party to try and navigate the maze for me, but even they had trouble. I understand that the online market is saturated since Covid; however, treating potential business partners this way is unprofessional. I use Google in my personal life and this lack of support has also altered the way that I feel as a customer.
Hey there, Brett here from Shopify. Thanks for sharing your feedback in regards to the Google channel app. We'd like to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to open up the lines of communication and assist wherever I can. Brett | Shopify Support
March 25, 2023
No support to assist with usage. Immediately got suspended for misrepresentation and upon trying to do the right thing and fix it was ablsolutely upable to get any form of assistance to find what the issue related to. Given up on google and will use other channels instead. Good to know Google like to support small businesses - Not!!! After such a terrible experience I am looking to move all paid services away from Google now.
Hi there, Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We'd definitely like to support you wherever possible, so I'll be sending an email out to help where I can. - Nate | Shopify
Jan. 26, 2024
I am very disappointed! And now its very difficult to even use when adding products. For some unknown reason Shopify & this Google app had REMOVED the editing metafields from the product page in admin. Do you know what this effects? It makes it almost impossible when you have a product, you have sizes, colors, gender, new/used etc. & when you have to bounce OUT of the product page, go to the app, select all the columns you need that were once on the product page then have to scroll FARR to the right and back left, then have to go back to item you just added to get the size color etc. makes it VERY UNPLEASANT! MAKES ME NOT WANT TO EVEN USE IT ANYMORE! NOT GOOD. So I have to have my website up, go to the products I just posted (which can be many) & a preset page with the columns I need is just ridiculous. Now I have to have 3 different tabs open just to create a product and to use the Google app All I have to say is PUT THE GOOGLE METAFIELDS BACK ON THE PRODUCT PAGE ...please thank you PS. whoever had the bright idea of removing the metafields from the product page, should be fired...& I would sign off on that! KATIE BROWN! & sorry for being so blunt but, this really does create alot of issues, not user friendly anymore. 1/26/2024 update! Still same issues, but now bulk editing load time is basically unusable with over 800 products. I cleared all cache etc, & im on a desktop! The platform needs work on the continuous scroll feature, even from side to side! Plus still, they do not have a sort feature on their bulk edit! So you have to load ALL PRODUCTS to get to the one you need! Unreal! **So please everyone, make this suggestion to fix this via feedback or reviews. Who wants to waste alot of time fiddling with an app just to get your products correct to surface on google!
Hi there, Brett here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need and that your feedback is heard - I'll be in touch with you via email shortly to discuss this further. Brett | Shopify
March 24, 2023
Very disappointing, I find Shopify difficult to manage, I'm less than impressed so I've decided to move my website to a different platform that is more user-friendly.
Hi there, Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the queries you have with the Google Channel. I'll be sending an email out to you shortly with further information on this. Thomas | Shopify
March 21, 2023
It's so disappointing that it's hard to believe it's a Google product. I've tied in with my Google account, but the last step of adding a channel always fails with the message "can't connect youtube channel. I tried many times in a few days and it still says the same thing. I've seen people on reddit in the same situation and the problem has not been solved. There is not even a reason.
Hi WhereGifts, Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with connecting YouTube to your Google Channel. In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you. Robyn | Shopify Support
March 18, 2023
Aplicativo esta atrasando a minha vida, ela esta buscando produtos que não estão mais na minha loja não estou conseguindo entender isso. Eu já tirei o produto da loja, não esta lá, so se existe algum lugar secreto que eu não estou enxergando, misericórdia, não tem suporte ? achei que iria facilitar a minha vida e esta apenas atrasando tudo, como pode puxar produto que não esta mais na loja, alguém explica isso ?
March 16, 2023
THIS IS NOT A HIGHLY RECOMMEND APP ONE MINUTE ALL MY PRODUCTS WERE APPROVED AND BECAUSE OF ONE OR TWO PRODUCTS GOOGLE SUSPEND THE ENITRE ACCOUNT IF YOUR A DROPSHIPPER AND DONT KNOW HOW TO GET GTIN THIS APP IS NOT RECOMMED UNLESS YOU WANNA ALWAYS BE SUSPENDED. NO SUPPORT ALL THEY DO IS EMAIL NO LIVE PERSON TO GUIDE NOR VIDEO WITH INSTRUCTION WITH CONS AND PROS FOR DIFFERENT SHOPIFY SELLERS. THIS APP THE WORST THOUGHT I WOULD HAVE LUCK TO SEE GOOGLE CHANNEL MADE CHANGES. IF CHANGES MADE IT WAS NEVER FOR BETTER ALWAYS WORST
Hi Gudtingzzhair, Thank you for taking the time to leave a review for the app. I see that you've had some trouble with an account suspension and you mention the GTINs for dropshipping products. I'd be happy to help point you in the right direction to resolve these issues and refer you over to our friends at Google if it is outside of our scope. Please check for my upcoming email where we can discuss account specific information. William | Marketplaces Support Specialist Shopify
March 16, 2023
Got suspended for misrepresentation, did ntohing wrong though. This app sucks unless your goal is to get suspended
Hi LinkLogic, Thank you for taking the time to leave a review on the app. My name is William and I'd like to assist you with the misrepresentation concern that you have raised here. To do so will require some account specific discussion so I'll reach out to you to discuss that directly. William | Marketplaces Support Specialist Shopify
March 15, 2023
Absolutely horrific. No customer support. Very obscure process. I am an artist and they marked one of my oil paintings as sex trafficking! Idiots. The painting is abstract and it showed a nipple.
Hi there, Thanks for taking the time to submit your feedback. We definitely want to make sure you get the support you need with the app, so we're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were experiencing. - Nate | Shopify
March 15, 2023
I need help to see my store in Google. every time I click to open the sales chanel it says ERROR PAGE NOT FOUND
Hey there, Jason here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. The issue you are describing should now be resolved, but I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Jason | Shopify
March 15, 2023
The app say"Page not found" whenever I open the app under "Sales Channels" to try configure my account. Please help
Hey there, Jason here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. The issue you are describing should now be resolved, but I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Jason | Shopify
March 13, 2023
Bad reviews are the new tech support, so here's one. All I want to do is finally integrate G4. Followed Shopify instructions and get "refused to connect."
Hi there, Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app, I'm sorry to hear that you ran into some challenges when setting up Google Analytics 4. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to open up the lines of communication and help where I can. - Nate | Shopify
March 13, 2023
We were also unable to install this app. It didn't provide any information except "[Store Name] refused to connect".
Hi there, Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app, I'm sorry to hear that you ran into some challenges when attempting to install the Google channel. We want to make sure that you get the support you need regarding the issues you are facing with the Google Channel, so I'll be sending an email out to open up the lines of communication and assist where possible. - Nate | Shopify
March 13, 2023
As many Shopify merchants already mentioned, the app doesn't connect to my website. It keeps saying "myshopify.com refused to connect."
Hi there, Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. The issue you faced was quickly addressed by developers. I'm sending you an email to open the lines of communication and offer further support. Vance | Shopify
March 13, 2023
No funciona, se genera el error "La página .........myshopify.com ha rechazado la conexión". La hemos desinstalado y vuelto a instalar y pasa lo mismo.
March 13, 2023
Error this app dosen't work! Its not connecting to my website. It keeps saying "myshopify.com refused to connect."
Hi there, Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. The issue you faced was quickly addressed by developers. I'm sending you an email to open the lines of communication and offer further support. Vance | Shopify
March 13, 2023
Não funciona, somente tem uma mensagem dizendo: "shopify resused to connect". Como vou configurar minha loja agora?
March 12, 2023
o aplicativo coloca UTM'S em todos os links dos produtos e faz a metrificação ficar totalmente errada, por favor arrumem isso o mais urgente possível
March 12, 2023
Google sucks. I can not advertise my brand which I am an authorized dealer, have the brand name in my URL, or do anything that would actually help people searching for the brand I sell to find me on google shopping ads. I tried to send them the contact information for them to verify that I am an authorized dealer, but they keep telling me I am misrepresenting and making a false claim about my relationship with the company I have a contract with to sell their products. Most attorneys would call this Tortious interference, so it looks like my next step is a lawsuit against Google for interference with my contract to sell a name brand, and for driving customers to their protected big store dealers that pay them thousands of dollars to keep small businesses as mine suppressed.
Hi there, Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you are having with the channel. In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you. Robyn | Shopify