Gooten: Print on Demand
Gooten is a print-on-demand solution built for businesses
Rating
3.5
feedback
140
chart
#978
All reviews
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June 6, 2024
Gooten has a higner quality product than many other drop shippers. I appreciate the ease or ordering and payments.
Feb. 29, 2024
Absolutely love Gooten as a POD provider. They have great printing and a much larger print area than their competitors. Only downsides: 1) Shipping for multiple items is prohibitively expensive; 2) It's really difficult to get colors added for some items. We can't print our fleece with them because of the lack of options there. I would love to be able to use them for everything. Thanks!
Feb. 13, 2024
Great customer service! Products take much longer than other services I've used though :( But the quality is good and i'm happy with both their DTG and DTF garments!
Dec. 25, 2023
I appreciate the variety in products and the quality of the products. What would be better is if the website and design software was more phone friendly as I do most of the work on my phone. I was also disappointed in the time it took for my designs to be approved and then the length of time they were in production. I assume it’s longer because of the holiday season and I’ll be interested to see what the turnaround time is like in the off season.
May 16, 2023
Good POD app. Products generally have good quality although we have encountered some quality issues and slow shipping times in the past.
Hi NurseStrong, thank you for taking the time to leave us a review. We appreciate your honesty and are thrilled that you are happy with the products. We are definitely seeing longer shipping times right now and are working on being more transparent with our partners on this subject, as well as working on ways to better serve our partners in general. We look forward to continuing to work with you more!
Nov. 16, 2022
Gooten is great! I love the shipping / production times and the products are much better quality than expected. Only thing I wish was better was the mock up image generation. Some of them did not look as great as I would expect.
July 16, 2022
Haven't had any problems, but I do wish we can contact them through phone when immediate concerns needs assistance.
Hi there and thank you for the review. We appreciate your feedback! We are thrilled to hear you are enjoying Gooten so far. We hear your concerns about our customer support. We do have an SLA of 72 business hours and feel confident in our team and their ability to assist our partners with their needs as best they can in that time frame. If you ever have another concern please submit another ticket and they will address all concerns once they connect with you! We appreciate your patience. Thank you for working with Gooten!
April 18, 2022
I chose to connect the Gooten app to my Shopify store because they had products that were key to my plan but that I couldn't find elsewhere. The app for creating products and sharing them to your Shopify (or elsewhere) is fairly straightforward and I can see that it has more options I haven't even looked into yet. Installation and set up were seamless and intuitive. I do like that you can bulk upload a lot of art work at once. It would be super fabulous if you could apply that artwork to a product as a bunch of variations all at once. As it is, you have to go through a many-click process one by one, as far as I can tell. I know Gooten has been around a long time, and I feel like they have capabilities I can grow into, which is nice.
Jan. 31, 2022
Gooten is a great app with a strong integration with Shopify. It's simple to set up and configure and their fulfillment prices are reasonable. Shipping costs occasionally make it prohibitive to use them, especially for small card-based products, but for larger packages their bulk discounts are good.
May 5, 2021
Loving Gotten thus far! There customer and client support team is super fast and responsive. Really have to give it to them for their flexibility and support as well as the quality of their products.
Hi there! Thank you for taking the time to leave us a review. We appreciate all the feedback we can. We are thrilled to hear that our customer support team assisted you quickly and efficiently. We are looking forward to working with you more!
Feb. 5, 2021
They made everything super easy! Pricing is very good! I hope the company continues to work on getting more products and also work on getting shipping costs lower because that is my only pain point here. Great work Gooten Team.
Hi there! Thank you for leaving us a review. We are thrilled to hear you are enjoying your experience with us and thank you so much for the feedback! We always appreciate learning the ways we can improve. We look forward to working with you more.
Dec. 16, 2020
Just started using gooten. Their customization platform is one of the best I’ve experienced for phone cases. Their selection of phone cases and sizes is also decent compared to competitors. Their mock ups are terrible and they only provide one. On this aspect they are lacking. If you can design your own mock ups then I would recommend gooten.
Hey there! Thank you so much for leaving us a review! We love to hear all feedback to see where we can improve. We are sorry to hear that the mock ups you received were not to the Gooten standards. Please submit a ticket through our help desk so our support team can learn more about this. We are happy to hear you are enjoying our selection and customization. We thank you for being a Gooten partner!
Nov. 23, 2020
I've only used Gooten for their canvas products and am very happy with the quality, pricing and shipping times. Support sometimes feels like they do not really listen and just respond with templates. But overall I'm happy with their service.
Hey there! Thank you for writing us a review, we always appreciate feedback. We are happy to hear you enjoy some of our most valued aspects. For future reference, our customer support team has an SLA of 72 business hours and are able to respond from Monday to Friday 9AM-5PM EST. We hope this helps. Thank you for being a Gooten partner!
Oct. 16, 2020
I’ve been using this app to add really unique pieces to my shop. I like that you can design for multiple variants at once. I do want to see better mock up capabilities within Gooten. Showing the product in a beautiful environment or a nice looking model would increase sales. I am also looking for more pet offerings, specifically sublimated printed dog collars and dog shirts.
Hey there, thank you so much for taking the time to leave a review! We're so glad that you are satisfied with our product selection and are having a great experience with our services so far. We will most definitely note your feedback about mockups and relay this to the team. This is an area that we would like to improve in soon! As for the pet products, we are always adding fun new product additions to our site, so stay tuned! Thanks for being a Gooten partner.
Oct. 8, 2020
This app shows promise and I would like to see it grow to provide a larger selection of products and some more features to the app it's self. Good luck Gooten
Thank you for taking the time to leave a review. We are always adding new and fun product additions to our catalog-- so stay tuned! Thanks for being a Gooten partner!
April 27, 2020
So far I have used this app for pillow cases, zipper pouches, and wrapped canvases. I wasn't crazy about the canvas but I LOVE the zipper pouches and pillow cases. It has been simple so far. I think the art upload/edit area could be improved but so far I have enjoyed it and plan to add more of their products.
April 24, 2020
Four stars for the Gooten app and the ease of use within the website, pricing for products, etc. My samples came and while I'm going to change providers for a few of the products, this has less to do with Gooten and more to do with how detail-oriented the print providers are (the quality isn't what I'd send to my customers - minor issues like an untrimmed thread/mismatched thread color, card fold line consistently not lining up with site-specified photo requirements). I'm pleased with Gooten's app overall - if not for these issues with print providers I'd be leaving a 5 star review.
April 24, 2020
We have been using Gooten for over a year now and are very happy with them. They are a bit expensive but offer an incredible variety of products and great customer service. Their app however could use some major improvements to integrate better with Shopify.
Jan. 17, 2020
The app was pretty easy to use. The product selection was good. The only issue I have is with the quality of the t-shirts. The print wears off very quickly. On one t-shirt it started to look bad after only one washing. After a few washings it looked awful. I had to remove all of the t-shirts from my store. However, the mugs are great.
Hi Stacey, Thank you for providing feedback. We’re excited to hear that the mugs you’ve received have been high quality and that you’re enjoying using the Gooten app! We take quality control very seriously and continuously monitor our manufacturer network for signs of quality issues. If you ever have a problem with an order, please reach out so we can make it right. What you’re describing is not at all acceptable, and we’ve had one of our support leads reach out to you to get this taken care of. Please let us know if there should ever be anything else that is an issue, and we will always work with you to make it right.
Nov. 11, 2019
I use Gooten and a few other apps within Shopify. They have never missed a deadline (if you actually read the handbook day of submission =day zero). After that they have always been on time. They do high quality work, with the exception of 2 ornaments out of the hundreds of products I've worked with them on. Only downside is you have to email for customer service and they can take up to 24 hours to respond. I recommend that you change your shop settings to not process immediately because you can't cancel orders with them if you made an error. Overall I am happy with their prices and quality of products. Takes a little bit of work on your end, but I'm satisfied with the results and profit margins.