All reviews

Rating Breakdown

  • 5
    65% (337 ratings)
  • 4
    16% (84 ratings)
  • 3
    5% (24 ratings)
  • 2
    4% (19 ratings)
  • 1
    10% (51 ratings)
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5 / 5 Share

March 21, 2019

After trying almost every other POD supplier, Gooten is by far the best out there. The products they offer are great quality, Customer Service is fast and responsive, and shipping times are unbeatable. Thank you so much guys:)

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 21, 2019

POD has a slew of extremely valuable benefits, which prompt a small businesses ability to scale rapidly and minimize risk with new product launches. The agility and adaptability is unparalleled. At times, POD has its flaws, such as wrong product shipped / damage product shipped, or other customer service issues which can lead to tactical execution challenges. Gooten has a phenomenal team to fill in those gaps. I am extremely pleased with the companies product catalogue as well as their value of looking at customers as partners. As my business grows, their business grows. Its nice to know they value me as much as I value them - all with the end customer as the #1 priority. Gooten has proven themselves in strides compared to the other POD companies on Shopify.

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 20, 2019

Since working with Gooten, I have been so pleased with the overall process. POD is new for our company, so we weren’t quite sure how it would all work out. Being able to sync our Shopify store with Gooten was slightly difficult; however, the Gooten team was quick to respond and helped us get everything set up. Overall, Gooten has wonderful customer service and is incredibly helpful and open to all our needs. We especially LOVE working with Maddy! :)

Using app

About 2 years

Total reviews

10

Average rating

5.0

5 / 5 Share

March 11, 2019

Working with Gooten has been great since the beginning of our connection. They were so helpful to all of our needs, big and small. Very responsive customer service team as well! A great variety of products to choose from, and they have welcomed our suggestions as well. Love their customer interface, very user friendly. Overall, great company to work with!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 5, 2019

It’s is cost efficient the customer service is great especially as a store you always want to communicate with your manufacturers. They have high variety of products to print on and the interface is very user friendly. I have been using them for 4-5months now and I highly recommend these underdogs

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 5, 2018

They are always very responsive to my inquires and I appreciate that so much!. Thank you Gooten for showing that you care.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 3, 2018

Gooten is very responsive and really cares about what the end product looks like. I am very happy with them! I also think they have a better than average selection of products compared to others.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 22, 2018

I've been using Gooten for the last couple of years and we have been completely satisfied. They go above and beyond for us and we don't see ourselves with anyone else. Looking forward to working with them years to come.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 15, 2018

I'm a photographer and artist, and I use the Gooten app on my Shopify website. In fact, it's the only fulfillment app I'm using right now. I like their prices on Prints, Canvas (wraps and framed) and mugs. Customers like the quality and rave about it, so I'm good :-) The website/app for creating products can be buggy at times, but I've never had a problem that I haven't been able to fix or work around. Overall, I'm very pleased with my experience and would recommend this app to others.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 14, 2018

Application super complète il faut du temps pour trouver son choix . trop de choix peut être :-) super !

Using app

Almost 3 years

Total reviews

10

Average rating

4.9

5 / 5 Share

Nov. 13, 2018

I recently placed my first sample order. There was a slight problem with one item, but Marta (kudos!) quickly addressed the issue. The other items were very nicely done with great detail and crisp print. There is a large selection of items to choose from and I will definitely be ordering again.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 29, 2018

I wanted to write about your Customer support specialist, Ivan Borovic and the exceptional service I received. Not only did he answer me promptly but he investigated a login issue and quickly resolved it. I will always be grateful to him for his quick response and for troubleshooting the problem which could have potentially cost me sales.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 4, 2018

I always find Gooten's customer service dept to be extremely helpful. They take quality and products seriously and make sure that the orders you are placing are perfect.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 19, 2018

I use this app for my online store selling t-shirts and so far I have really liked it the one thing is I add new designs everyday and when adding a new design on gooten you have to adjust it for every size and color its very tidies and takes a lot of time. On other sites you just have to put it on one shirt and it does the rest for you.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 23, 2018

So far, excellent product and easy to work with for rectangular items such as tea towels and shower curtains. Haven't tried much else yet. My only complaint is the cost of shipping to Canada. I am not sure I will be able to use for much due to that reason. Shipping three items to Canada $50 and for items that are not that expensive it is hard to bury that cost in the price of the item. And I do like the interface! Very clean and easy, so far!!!

Using app

About 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 17, 2018

I am artist new to ecommerce after 15 years in B2B sales. My expertise is in person and on canvas. Ecommerce/drop shipping and designing online is new to me but im okay on a computer. Not great. Gooten has helped me avoid a couple of disasters and the store is not even done yet. Their system is simple and if i can get it anyone can. The t-shirts look amazing, the color choices are practically unlimited. And lastly. I am difficult. I dont mean to be but i just want what is promised and never expect anything more. I have never had the pleasure of working with someone who was so dedicated to seeing someones store succeed as Jovana is. Never saw someone go that far above and beyond. I didnt realize how much time she had given to me until i looked at all my emails over the past two weeks. I am floored. She never missed a beat and had a solution for me within minutes of me asking every single time. Class act. Utmost professional. Period. thank you ! Frankie brown dog art design

Using app

About 2 years

Total reviews

5

Average rating

4.8

5 / 5 Share

Aug. 9, 2018

What I like : >> GENERAL - superb partner support - products are reviewed by real people before getting printed (with default review request option as ON) - production costs are low - packaging : keeps products safe - shipping tracking is UPS (pillow) and USPS (sticker) - trackable and if not, can contact partner support for follow-up - edits in shopify show up in gooten products - the only print of demand for stickers and folded cards that cater to non-bulk or single order items I have found!! >> PRODUCT SPECIFIC : - folded card : print quality of image is fantastic (McCoy Silk double side) - stickers : quality of material is good - really peels easy and can be restuck and the cut is smooth - throw pillow : highly recommended (image print quality is awesome and materials feel high quality - tried cotton and poly twill 14x14 and 20x20) What I don't like : - shipping is too expensive for folded cards for international shipping - guides are not easily accessible (product image dimensions in pixels and bleed margins but a partner support person gave me access to the document in our email convo) - folded card : not reviewed even with review option on and the resulting image placement on card did not match the mockup (the image was centered in the mockup but the actual product had no margin on the right side on the front cover and not margin on the left side in the left inside page) - order was resent to me but I was billed without my consent. ***Update*** they replaced the card free of charge and shipped it to me at no cost too. So very kind of them. They took back the charge. - sticker : image quality is a bit grainy - sticker : option limited to vinyl and is kiss-cut not really die-cut (also no option to make margin between kisscut edge and image smaller) - packaging : no branding options - 2 or more pack image replacement/upload process is a bit confusing (sometimes I can only upload 1 image for all "pages" sometimes I can upload multiple images for each "page" in a pack) I will definitely continue to use Gooten. I would love for more options to be available and the rough edges smoothened out.

Using app

3 months

Total reviews

3

Average rating

3.3

5 / 5 Share

July 18, 2018

I love it! They have great selection! I found it easy to use and design with. Customer service (ie:Jovana!) is outstanding and she has gone out of her way to help me several times!

Using app

7 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 1, 2018

I ordered a sample of many products from Gooten and am overall very happy with the wide range of products and high quality prints. There was a misprint on one item, but it was handled so smoothly and they offered a reprint free of charge. Support is always helpful and very nice to deal with. If you’re looking for custom printing, I’d recommend Gooten!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 25, 2018

I've been using Gooten for a few months now and I'm really pleased with their service. Their support is great, as well as the product quality. It's also the only POD supplier that gives me the freedom to easiliy change the design file after an order has been placed.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0