All reviews

Rating Breakdown

  • 5
    62% (91 ratings)
  • 4
    16% (24 ratings)
  • 3
    2% (3 ratings)
  • 2
    3% (4 ratings)
  • 1
    16% (23 ratings)

Reviews with Text

  • 100% (145)
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4 / 5 Share

Nov. 11, 2019

I use Gooten and a few other apps within Shopify. They have never missed a deadline (if you actually read the handbook day of submission =day zero). After that they have always been on time. They do high quality work, with the exception of 2 ornaments out of the hundreds of products I've worked with them on. Only downside is you have to email for customer service and they can take up to 24 hours to respond. I recommend that you change your shop settings to not process immediately because you can't cancel orders with them if you made an error. Overall I am happy with their prices and quality of products. Takes a little bit of work on your end, but I'm satisfied with the results and profit margins.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

4 / 5 Share

Feb. 5, 2019

I've ordered samples of mugs, bandanas and a 5x7 canvas wrap print, and all have come out well. The mugs are high quality. I can see how t-shirts would be a nightmare to sell through Gooten given the mockup and variant challenges, but give it a chance if you're selling something with only one or two sizes and no other variations. The prices are lower than anything else I've found. Shipping costs are complex but again can be gotten around if your store and variants aren't complex.

Using app

3 months

Total reviews

14

Average rating

4.5

4 / 5 Share

April 28, 2018

After using Gooten for over a year, I've become quite familiar with the quality of the products and the customer service. Customer Service is outstanding. I've never had to wait more than a few hours for a response to an email. If there's any issue with a product, Gooten jumps through hoops to get you a replacement ASAP. Most of their products are very good. Their sherpa fleece blanket is outstanding in both quality of print and the material itself. It's a thick, heavy and warm blanket. The Duvet Cover was good, but the print wasn't quite as sharp as a competitor's, and the material wasn't as thick and durable as I would have liked. The suede pillow and pet bed were both nice, but the image wasn't as sharp as I would have liked. However, the wall tapestry and tote bags were great in both quality of product and quality of print.

Using app

About 1 year

Total reviews

6

Average rating

3.3

4 / 5 Share

Feb. 24, 2016

Nice catalog but shipping costs are too expensive to EU

Using app

--

Total reviews

3

Average rating

4.7